Launch Your Rewarding Career in Child Care (No Experience Needed!)

Do you have a passion for making a difference in the lives of children?

We are seeking enthusiastic and caring individuals to join our growing team as Child Care Support Workers!

In this exciting role, you'll play a vital part in creating a nurturing and stimulating environment for young learners. You'll work alongside experienced educators, assisting with daily routines, engaging in fun activities, and fostering the development of our precious little ones.

We're looking for someone who:

-Has a genuine love for children and a desire to see them thrive
-Is patient, energetic, and has a positive attitude
-Is a strong team player and enjoys collaborating with others
-Has excellent communication skills and enjoys interacting with parents and guardians
-Is reliable, responsible, and committed to providing high-quality care

While prior experience in childcare is a plus, it's not required! We offer comprehensive training and ongoing support to help you flourish in this rewarding field.

What we offer:

-Competitive salary and benefits package
-A positive and supportive work environment
-Opportunities for professional development and growth
-The chance to make a lasting impact on young children's lives

Ready to take the first step in your childcare career? We want to hear from you!

Please submit your resume and cover letter.

Join our team and make a difference today!

SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for product support, field testing and/or commercial deployments. RESPONSIBILITIES: • Provide technical support for ADB customers working with complex RF and IP networks and systems. Tasks include: o Answering technical questions either on the phone, e-mail, and on-site o Establishing and apply procedures to restore the operation of deployed ADB products o Using advanced troubleshooting methodologies and techniques, determining the nature of customer issues (root cause) resulting from the interaction of ADB products with other system components within complex RF and IP networks o Perform maintenance of Headend, Datacenter and Customer Premise Equipment products o Act as customer point of contact when an internally coordinated effort is required to resolve customer issues o Advocating internally within ADB engineering for changes to improve customer experience when best practices can be identified while working with ADB customers and other ADB engineers • Setup, conduct and record lab tests for RF and IP products within the ADB product portfolio • Independently diagnose and resolve product issues, as well as work with ADB engineering development teams, customers, and other field engineers to create optimal solutions • Using advanced troubleshooting methodologies and techniques to conduct log file analysis, database research, and use other mechanisms to diagnose and resolve issues • Effectively communicate technical issues to internal and external partners, must be able to communicate both verbally and in writing including writing professional procedural documentation and technical descriptions as necessary • Occasionally deliver presentations to internal and external audiences on issue resolution, risk analysis, technical proposals, etc. • Perform other duties as assigned by the Engineering Operations Manager
REQUIREMENTS: • Must possess a valid Driver’s license • Must possess a valid Passport • Travel: 5 years) in the Cable IT field.
PREFERRED EXPERIENCE: • Must have a proven track record of successful troubleshooting, issue resolution and root cause analysis within complex IT and RF environments, with particular focus on hardware appliances in IPTV and SAT TV industry technologies • Understanding of STB operational behavior: Tuning, Conditional Access, return-path communication • Knowledge and experience in Set-top box architecture, SAT & IP network topologies, common system components, content delivery mechanisms • Ability to research, absorb, and apply industry standards that frame the operations of ADB STB products such as, Satellite and IP video delivery, overall knowledge about digital media transport and compression formats • Knowledge of Linux systems administration and command line interface use. Including some knowledge of shell scripting. • Experience with virtual machine and High Availability (HA) environments. • Competent knowledge of SQL.

SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for product support, field testing and/or commercial deployments. RESPONSIBILITIES: • Provide technical support for ADB customers working with complex RF and IP networks and systems. Tasks include: o Answering technical questions either on the phone, e-mail, and on-site o Establishing and apply procedures to restore the operation of deployed ADB products o Using advanced troubleshooting methodologies and techniques, determining the nature of customer issues (root cause) resulting from the interaction of ADB products with other system components within complex RF and IP networks o Perform maintenance of Headend, Datacenter and Customer Premise Equipment products o Act as customer point of contact when an internally coordinated effort is required to resolve customer issues o Advocating internally within ADB engineering for changes to improve customer experience when best practices can be identified while working with ADB customers and other ADB engineers • Setup, conduct and record lab tests for RF and IP products within the ADB product portfolio • Independently diagnose and resolve product issues, as well as work with ADB engineering development teams, customers, and other field engineers to create optimal solutions • Using advanced troubleshooting methodologies and techniques to conduct log file analysis, database research, and use other mechanisms to diagnose and resolve issues • Effectively communicate technical issues to internal and external partners, must be able to communicate both verbally and in writing including writing professional procedural documentation and technical descriptions as necessary • Occasionally deliver presentations to internal and external audiences on issue resolution, risk analysis, technical proposals, etc. • Perform other duties as assigned by the Engineering Operations Manager REQUIREMENTS: • Must possess a valid Driver’s license • Must possess a valid Passport • Travel: 5 years) in the Cable IT field. PREFERRED EXPERIENCE: • Must have a proven track record of successful troubleshooting, issue resolution and root cause analysis within complex IT and RF environments, with particular focus on hardware appliances in IPTV and SAT TV industry technologies • Understanding of STB operational behavior: Tuning, Conditional Access, return-path communication • Knowledge and experience in Set-top box architecture, SAT & IP network topologies, common system components, content delivery mechanisms • Ability to research, absorb, and apply industry standards that frame the operations of ADB STB products such as, Satellite and IP video delivery, overall knowledge about digital media transport and compression formats • Knowledge of Linux systems administration and command line interface use. Including some knowledge of shell scripting. • Experience with virtual machine and High Availability (HA) environments. • Competent knowledge of SQL.

ABOUT US

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 180+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you. The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

The Role

We are looking for a motivated L2 Support Engineer with at least 2 years' experience providing Level 2 support who is ready to take their technical skills and client-focus to the next level by joining our growing Support Engineering team. To be successful in this role you are passionate about technology and love to work closely with colleagues and clients to deliver an exceptional 'service experience'. You understand the value and importance of IT to an organisation and can demonstrate the ability to analyse complex challenges to identify and implement a solution. You are well-organised, reliable and thrive working autonomously or in a team environment.

• Good knowledge of:
• Microsoft 365 and Azure cloud platform
• Teams and SharePoint
• Active Directory
• Excellent time management and organisation skills
• Ability to work autonomously and in a team
• Excellent professional communication skills - face-to-face, phone and email
• Excellent customer service skills and a strong sense of empathy
• Strong analytical skills with the ability to think outside of the box
• Hands-on experience with Windows Server and basic roles
• Ability to troubleshoot complex technical issues
• Excellent knowledge of Windows 10 and Office Suite
• Good knowledge of basic network troubleshooting
• Commercial awareness

Whilst not essential, any of the following boxes you can tick earn you bonus points

• Experience working for a Managed Service Provider (MSP)
• Relevant bachelor's degree level qualification
• Any certifications
• ITIL certification
• MacOS knowledge
• Technologies:
• Hypervisor (VMware, vSphere, Microsoft Hyper-V)
• Veeam Backup and Replication
• Email Security (Mimecast etc.)
• Sophos Endpoint Protection or XG Firewall
• Microsoft SCCM or Azure Intune
• Defence force experience is desirable

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some the ways we try and maintain our staff happiness levels. Plus you get all the perks involved in working at our clients site.

• Supportive environment
• Training / mentoring programs
• Regular, fun social events
• Workplace giving program, including paid volunteer days
• Great bonus structure

Unlock Your Potential at RSL LifeCare: 15% Wage Hike + 5.75% Increase! Exciting Aged Care Opportunities Await! Join us as a qualified Aged Care Worker, providing exceptional support and care to elderly clients in their homes. Enjoy flexible shifts, non-profit salary packaging, and reimbursement for travel. Grow your career in a supportive environment while making a meaningful difference in clients' lives. What we offer:

Flexible hours, Monday to Sunday
Non-profit salary packaging (up to $15,900 for Everyday Living Expenses & $2,650 Meal Entertainment allowance)
Permanent and casual roles available
Reimbursement of travel expenses and paid travel time
Career and professional development opportunities
Work-paid mobile phone for managing schedules and timesheets

About you:

Certificate III in Individual Support/Aged Care/Disability Support/Community Services (highly desirable, traineeships available)
Caring nature with empathy for elderly clients
Desire for a rewarding career with skill enhancement
Registered and reliable car with comprehensive insurance
Current First Aid and CPR certificate or willingness to obtain
Willingness to undergo a National Police Check

Our commitment to diversity: We welcome applications from all backgrounds, including Veterans, current serving ADF personnel, their families, and Aboriginal and Torres Strait Islander applicants. We value everyone's safety, respect, and inclusion, regardless of gender, sexual orientation, ethnicity, or disability. Make a positive difference in clients' lives. Apply now to unlock your potential at RSL LifeCare! Please click here to apply.

Job description
The Role

The Transaction Monitoring Analyst main responsibility relates to the investigation of daily transaction monitoring alerts, raising Unusual Activity Referrals and reporting SMRs where required.

You will also assist in other AML/CTF responsibilities including ECDD, PEP and Sanction reviews, and oversight of the reporting registers to ensure data entry accuracy and adherence to SLAs.

You will also be required to raise any AML risks or vulnerabilities and assist in continuous improvement as our Transaction Monitoring and AML function matures.

About You

To be successful in this role, you will need to have:

· Experience in investigation of daily transaction monitoring alerts

· Knowledge of IFTI, TTR and SMR organisation and reporting

· Sound understanding and working knowledge of the AML/CTF program: Part A and Part B regulatory requirements.

· Previous experience interacting with external partners such as law enforcement agencies, vendors, and banks to action requests and validate information

· Identifying AML risks and vulnerabilities

· Understanding of the legislative requirements and policies that underpin fraud control operations

· Excellent written, communication & organisational skills

· Strong analytical skills

· An enquiring mind and a good eye for detail

· Ability to multi-task

· Transaction monitoring and suspicious matter reporting experience essential

· Minimum 2 years in a similar role

· Understanding of other AML functions including ECDD

· Relevant bachelor degree

Business Analyst Manager
Xceedance Australia Pty Ltd
Sydney, Australia
Hybrid (Sydney-based) - Full-Time - Manager
1,001-5,000 employees
Insurance
Skills
- Client liaison (product & technology)
- Stakeholder management
- Risk analysis, identification and resolution
- Business mapping
- Documentation (incl. BRD, FRD), planning and prioritisation
- Communication
- Insurance industry knowledge

Contact
For a confidential discussion about the role or if you require support completing your application, please contact Vishal Gupta - [email protected]

About the role:
The BA Manager role is a highly specialised position, central to the implementation of projects. The role has the responsibility for stakeholder management and requires collaboration and liaison with customers and business teams across all business units, technology and product teams for new and existing client projects.

In this role the individual will be required to provide support to business mapping, including interpretation and negotiation, facilitate sprint planning, scrum meetings, retrospective sessions, estimations and demos.

The individual should have strong managerial skills in organisation, planning and prioritisation, with the ability to identify key risks and dependencies and escalate these in a timely manner. The BA Manager will create and maintain Business Requirement Documents (BRD) and Functional Requirement Documents (FRD), Release notes and other project related docs.

What you’ll be responsible for:
Stakeholder Management, Business Analysis, Fit-Gap Analysis, Project & Resource Management, Functional Solutioning, Prioritisation and Estimation, Business Development and Technology Solution

Service Delivery:
- Accountable for identifying and gathering requirements, documentation, delivery plans and timeline handling
- Review and execution of test cases
- Provide walkthroughs and status updates to business teams to facilitate planning and prioritisation
- Provide support to business mapping of requirements to fit-gap into product Out-of-Box features – which includes interpretation and negotiation with both business and technology teams.

What you bring to the role/experience:
- Experience in insurance, leading and implementing medium to large size projects
- Experience managing external stakeholders and business teams/units
- Ability to identify requirements and ensure the outcome meets the business objective, with the ability to conduct regular reviews and identify risks and adjust planning and prioritisation accordingly to ensure a solution/resolution is achieved
- Professional and approachable team-player with the ability to develop high-trust relationships with colleagues, customers, prospects, and partners from diverse cultural backgrounds (across multiple different countries)
- Experience with the insurance industry, technology, third-party services such as Steadfast SCTP, Grappler, Guidewire.

What you can expect:
At Xceedance we care about our team members and cultivate an environment that offers and encourages learning opportunities to support their development throughout their career. We believe in our values and succeed with cooperation, ownership, and respect for each other.
- Competitive, market driven base salaries
- Ability to work from home or from a client office
- Generous PTO plans, including paid Family Leave for both parents
- A variety of voluntary benefits
- Statutory superannuation
- Statutory annual leave and leave entitlements
- Access to online training 24/7 at no cost
If you meet the above qualification and are ready to join a dynamic team, we look forward to hearing from you. We are an equal opportunity employer and welcome all qualified candidates to apply.

EEO Statement:
Xceedance provides equal employment opportunity to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristics protected by state, federal or local law. Discrimination of any type will not be tolerated.

Description

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

This role will be based in Adelaide and require Australian Citizenship due to customer requirements.

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping commitments to customers with regard to progress updates
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Shape Your World

At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper.

Seeking a role where you can make an impact and drive new process improvements? We have an opportunity for an out of the box thinker, a passionate problem-solver that is seeking their next step in their Finance career!

Reporting into our Accounts Payable (AP) Business Owner and joining the wider AP team that are at our Bindjareb office in Pinjarra, you will provide functional expertise in all AP related matters including systems, processes, and controls.

In addition, your key purpose and responsibilities will be:

• Actively seeking out issues and identifying gaps along the RTP flow path where you’ll develop and implement effective solutions to support with continuous improvement.  

• Leading a variety of AP activities including actioning invoice holds and control reports, ensuring GST compliance, resolving invoice queries, and keeping procedures up to date.

• Supporting all internal and external audit and compliance activities that involve providing required and information as requested.

• Working collaboratively with your team and provide training and guidance where required whilst covering the role of your supervisor when the opportunity arises.

• Building positive relationships with internal and external stakeholders by providing an exceptional customer experience journey.

About you

To play a part in our ongoing success we are seeking someone with:

• A background in Finance specialising in Accounts Payable.

• Tertiary qualifications in Commerce / Accounting would be considered desirable.

• Previous exposure working within a large organisation demonstrating the ability to manage high volume invoices and balancing multiple priorities effectively.

• Strong knowledge of end-to-end RTP processes with an understanding of business controls and compliance.

• A self-starter approach and an analytical way of thinking that delivers out of the box initiatives and solutions to improve existing processes.

• Proficient in using Oracle ERP or similar with the capacity to learn new systems efficiently.

• Leadership attributes that will support team development and performance.

What’s on offer?

• An attractive remuneration package that recognises the skills and experience you will bring to the team.

• A yearly performance bonus to reward your contributions.

• Enjoy additional time off with a month leisure day every 4-week period.

• A flexible workplace offering a hybrid work arrangement utilising our Flexible First initiative.

• Career development opportunities with further training and education assistance.

• Enjoy 16 weeks paid primary parental leave and 3 three weeks for secondary carers.

• Access to the Alcoa Live Well program with a selection of health & wellbeing discount offers to help you live your best life!

Applications close
Sunday, 24 March 2024

Additional information

• Interviews may progress prior to the closing date, although all applications will be considered.

• You will only be contacted if you are shortlisted for an interview, this process can take up to four weeks from the closing date.

#LI-JR1

About the Location

As an Alcoan you are part of a global team committed to advancing sustainability and delivering excellence and innovation. We invented the industry and today we are redefining what it means to be a sustainable aluminium company from mines to metal. Join in and become an essential part of our purpose: to turn raw potential into real progress. We believe in inclusion, diversity and enabling all employees to grow and develop their careers with us, where they can pursue their passions. The power is in your hands to shape the things that matter to us all.

We are values led, vision driven and united by our purpose of transforming raw potential into real progress.  Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.    

This is a place where you are empowered to do your best work, be your authentic self, and feel a true sense of belonging. Come join us and shape your career!  

Your work. Your world. Shape them for the better. 

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond

About the role

• This opening is for a Transport Administrator / Customer Service Officer to join our team in Murarrie

• This is a Full time, Permanent Role. The working hours for this role are 10:00 – 18:00  

• Manage customer and client freight queries with key clientele  

• Respond to phone calls and emails from customers and resolve queries in a prompt manner

• Follow up customer and customer store calls to ensure delivery and pick-up times are met

• Using our systems and software to complete routing tasks, in order to organise driver runs and align them to our delivery deadlines

• Extract data from spreadsheets in order to coordinate our driver runs

• Use your knowledge of the Brisbane region to organise drivers and coordinate runs effectively and efficiently

• Reschedule any urgent deliveries directly with customers and re-route drivers where necessary

• Support our drivers when required to ensure high levels of fleet presentation

• Utilise our systems to complete administration and data entry tasks

• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.

• Educate customers on how to use our self-service platforms effectively.

• Manage various spreadsheet trackers, reports and other compliance documents in order to cleanse, update and maintain them on a regular basis

What you’ll bring

• A high attention to detail

• Strong Data Entry Skills

• A sense of empathy and a passion for Customer Service

• The ability to prioritise tasks efficiently

• A strong attention to safety

• Previous experience in a similar role (preferred but not mandatory)

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

ABOUT US

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 180+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you. The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

THE ROLE

Exciting career opportunity for a technically strong Level 1 / Level 1.5 Service Desk Engineer looking to take the next step in their career as a IT Technical Support Lead to train and develop our growing team. To be successful in this role you will be someone who is passionate about delivering exceptional support to our customers whilst overseeing the day-to-day operations of our high-performing L1 Support Team. You will be an autonomous operator who takes pride in delighting our customers with your quality service, but who also inspires and can lead a team by example to a shared goal. You will oversee the day-to-day operations for the team including ticket management, technical escalations, advising on client processes & procedures and direction for the team as needed. The role will start as a full-time in-office position and after 3 months, can take one work day from home.

KEY RESPONSIBILITIES

1. Support Excellence

• Ensure customer Service Level Agreements (SLA) are met.
• Proactively communicate with clients and stakeholders within appropriate timeframes.
• Assist the team in completing technical work, resolving incidents and reducing backlogs.
• Focus on first-call resolution and ensure ticket hygiene is being maintained.
• Ensure the team is following Incident Management and Problem Management processes.
• Actively take ownership for complex tickets ensuring commercial awareness is applied.

2. Quality Assurance

• Review of team timesheets weekly ensuring billable targets are met.

• Ensure team time entries are accurate, comply with guidelines, and are submitted and approved within agreed timeframes.
• Maintain positive client feedback (CSAT).
• Identify risks and communicate clearly the impacts to relevant stakeholders.

3. Technical Leadership

• Provide mentoring, feedback and direction to the team whilst demonstrating strong technical proficiency.  
• Support the business goals and contribute towards team harmony.
• Foster trust with the team and build positive working relationships.
• Display a caring attitude that adheres to our values.
• Ensure processes and procedures are being followed by the team.

• Minimum 5 years’ professional work experience

• Minimum 5 years’ IT industry experience
• Minimum 2 years’ MSP / Cloud provider experience
• Technical Experience in:

o    Microsoft 365, User management including security and email support

o    Networking, server and VPN

o    Desktop apps and Microsoft suite

o    PC hardware; network printers and other devices

o    ITSM Tools; process and technical mindset

o    Incident Management

o    Problem Management

• HSC or Equivalent
• Must have industry certifications
• Defence force experience is desirable

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training / mentoring programs
• Regular fun social events
• Diverse range of employee benefits including paid volunteer days
• Great bonus structure
• Free breakfast, drinks and monthly lunches

Real Therapy Solutions

How would you feel about a company that recognises the contribution you make to clients through your expertise – and your passion for your work? And if you had an above award salary as well, would you feel valued?

The role

You will be further developing your knowledge and skills as a Behaviour Support Practitioner to support adults and children with a variety of presentations. As a NDIS registered provider, we support clients with personalised and evidence based positive behaviour support plans, by conducting functional behaviour assessments and getting to know our clients we support. Your caseload is varied, and the support is thorough.?

Imagine being part of our intensive Induction program with our Therapy Manager and Team Leader who assist you to understand how you can help your clients achieve their goals. Learn how to use the resources available to you in our modern clinics. Consider being introduced to our team of Behaviour Support Practitioners, Speech Therapists, Occupational Therapists and Psychologists and how you can further learn from them through observations, case discussions and even more training.

Rest assured knowing that you will receive ongoing and consistent supervision, training and support from our team of Behaviour Practitioners as well as the broader allied health team.

Focus on your client’s wellbeing and supporting them whilst our administration team assist with all your bookings and invoicing and our IT and maintenance team ensure you have the most up to date equipment so you can focus on doing what you do best – helping your clients.?

Be excited about the opportunities that lay ahead for you at Real Therapy Solutions whether it be in a Supervisory or Management role after you complete our Leadership program or Management training or perhaps in a clinical area of specialty following your specialised supervision and mentoring from experts in the field.

We encourage you to visit our website and social pages to get an idea of the great culture at Real Therapy Solutions and the feedback from the team that work with us. Come see for yourself what a supportive team in a fun and dynamic workplace of passionate professionals can do for you and your career!

Benefits

• Be warmly welcomed to a multidisciplinary team that has over 50 years of combined experience.
• Have excellent supervision and mentoring from our caring and responsive Team Leaders – Behaviour Support and Therapy Manager.
• Be part of our face-to-face induction programs for all things clinical.
• Enjoy a reduced caseload while you get to know the RTS team and processes
• Group supervision sessions
• Discipline-specific professional development days
• Multi-disciplinary professional development days
• The opportunity to observe experienced clinicians from all disciplines in therapy sessions
• On-the-job coaching and mentoring
• Regular support from a Team Leader, buddy, and Therapy Manager
• Group supervision sessions
• Progress your career with superb opportunities into Senior roles and Management roles.
• Develop your skills to become a specialist expert in a clinical area you love.
• Have access to Telehealth when needed, for all your clients – due to illness or lockdowns – for your safety and for theirs.
• Be aware that staff happiness is so important to management that they take monthly surveys to improve and make sure staff are happy.
• Earn bonuses based on reaching KPIs and enjoy dinners, Christmas parties, and more.
• Use modern technology and have access to our dedicated administrative and IT team.
• Be rewarded with an above award salary and enjoy our salary package and car lease options.


You have

- Full Australian work rights
- Registration as a NDIS Registered Behaviour Practitioner at core/ proficient/ advanced or specialist level or willingness to obtain
- Degree in allied health or related area (preferred but not necessary)
- Degree in Speech Pathology/ Occupational Therapy or Psychology/ Counselling /Rehabilitation Counselling/ Social Work
- Current driver’s license
- Police check and Working with Children check (or ability to obtain these before commencing work).


About Real Therapy Solutions

Real Therapy Solutions is a multidisciplinary team of, Occupational therapists, Psychologists, Speech Pathologists and Behaviour Support Practitioners, providing holistic therapy from multidisciplinary clinics across Sydney and the Illawarra. We’re experiencing rapid growth and expansion, so we are growing our team of therapists.

The values of Real Therapy Solutions guide the behaviour and professional standards of all our staff. Our values underpin the ways in which we engage with our clients and each other. Our values are Supportive, Collaborative, Positive, Inspirational, Passionate, Fun, Innovative and Respectful.
Discover the difference working for Real Therapy Solutions can make to your career and your life and apply today!

Please note: To be considered for this position, you must have the legal right to live and work Australia, possess a current, unrestricted Australian driver's license and have access to your own vehicle.

Salary: $71,825 – $100,000 per year including superannuation
Clinic: Bella Vista, Campbelltown, Port Kembla

Flexible working arrangements
Tool of trade vehicle available for personal use & fuel card
$115,000 + 11% super + $15,900 annual salary sacrifice + $2600 annual meal & entertainment card
Work for one of Australia's largest social purpose organisations
Monthly RDO


 

About the?Organisation

 

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

 

About the Service

 

Our National Immigration Support Service (NISS) offers comprehensive assistance to individuals seeking asylum and refugees residing within the Australian community.

Navigating the journey toward stability in Australia, as an asylum seeker or refugee, is fraught with challenges. At Life Without Barriers, we understand the arduous quest for freedoms often overlooked by others. Our mission is to support individuals in achieving their aspirations, guiding them through the complexities of a daunting system, one step at a time.

At Life Without Barriers, our dedicated and flexible team plays a crucial role in improving the lives of refugees and asylum seekers throughout Australia. If you are driven by values of inclusivity and respect, joining our team represents a profound opportunity to make a significant difference. We approach our work with empathy and respect, addressing the unique needs of our clients and acknowledging the difficult paths they have traversed in search of safety from conflict and adversity.

Becoming part of our team could be the most meaningful step in your career, enabling you to contribute positively to the lives of those in need of support and understanding.

 

About the Role

 

Life Without Barriers is seeking dedicated individuals to join our team as Registered Mental Health Nurses to provide high-level healthcare support and expertise within NISS national program. As a valued member of our team, you will play a crucial role in delivering essential healthcare assessments, developing care plans, and providing training and support to our clients and staff.

The purpose of the Registered Mental Health Nurse is to provide a high level of health care assessments and consultation to the clients of the NISS program. Drawing on clinical knowledge and expertise, you will educate personnel, including support workers and case coordinators, on how to support clients with complex mental health needs. As an expert in your field, you will develop and monitor health care plans around meeting the changing health needs of individuals as they await a decision on a visa application.

These full-time, max-term (2 years ) positions offer the flexibility to be based in Sunshine or Dandenong (VIC) or Parramatta (NSW), with options for both office and home- Apply Now

ABOUT THE ROLE:
Global Disability offers work to experienced Residential Care Officers offering work to suit your individual lifestyle and commitment. We have a wide range of shift work to different areas of Sydney. We require staff with minimum of 3 years experience caring for clients with Disabilities and hold a relevant tertiary qualification. Ideally, you will have support work experience. You must also be available to take a variety of shifts including nights and weekends.
ESSENTIAL REQUIREMENTS:
• Previous experience in behaviour support
• Current first aid certificate
• Must have a current Working with Children Check and National Police Check
• Must have an NDIS Worker Screening Check
• Covid 19 Vaccination Certificate with 3 doses
• Capacity to identify and manage risks to ensure safety for all.
• Excellent written & verbal communication skills and good command of the English language

The Opportunity
Worldline, Europe’s leading payments company, has recently brought its market-leading platform to the Australian market. This expansion has created an opportunity to build a truly global workforce, integrating Worldline Services Australia our Australian operations into a seamless international team.
Our advanced support specialists under Worldline Services Australia entity, a part of Worldline group needs to qualify all the production issues escalated by Regional Support regarding our Front to back payment solution and develop/propose way for mitigation when possible.

Annual Salary - $80,000 - $90,000 + super

Key Responsibilities:
• Provide advanced software support for payment solutions (Front to back) offered by WL.
• Troubleshoot software issues reported by WL our customers and partners through our Regional WSA Support, related to terminal payment software & platform: analyze communication traces, application logs, review source code/specifications and provide solutions in a timely manner.
• Ensure the quality of requests escalated (defect, enhancement, configuration…) with a deep analysis & conclusion to the appropriate stakeholders.
• Closely work with Operations to mitigate impact on production issues.
• Develop/update tools for troubleshooting or internal use.
• Where appropriate, review, create and distribute guidelines & best practices.
• Identify opportunities to improve service efficiencies.
• Provide ad-hoc training when necessary.

Behavior skills:
• Strong communication skills mandatory
• Candidate must be an effective communicator (both verbaland written)
• The role entails frequent communication with diverse stakeholders including 3rdparties, Operations, R&D, Project Managers, Customer Success Managers, teams in charge of provisioning, L1 regional support...
• Ability to translate technical information to a non-technical audience and vice versa
• Someone who exhibits self-motivation skills
• Ability to work collaboratively with other departments to resolve complex issues.
• Ability to manage priority conflicts and set appropriate expectations.
• Results driven
• Quick learner
• Analytical and logical
• Team player

Education Qualifications / Experience Requirements:
• Problem solving skills
• Experience in troubleshooting software issues
• Proficiency in C/C++, Python, shell scripts development
• Proficiency in Linux environments.
• Experience in Oracle or PostgreSQL.
• Experience in TCP/IP and SSL/TLS communications, understanding of TCP/IP and SSL/TLS
• Knowledge in payment solutions & cryptography would be ++

Perks & Benefits
At Worldline Services Australia you’ll get the chance to be a part of Worldline group which is at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career..
• 12 weeks of paid parental leave for primary carers
• Lifestyle leave
• Employee stock purchase plan
• Access to Employee Assistance Program (EAP) plus more

Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

OceanaGold are seeking a highly professional and motivated System Analyst – Success Factors to join our Digital Technology Team. Based in either our Melbourne or Brisbane offices and reporting to the Senior System Analyst – IT, you will partner with cross-functional business stakeholders to ensure design, implementation and support of end-to-end business application solution SAP Payroll. Your ability to gather technical documentation as well as build and deploy business models, in addition to providing ongoing daily support and payroll bug fixes, will ensure your success in this challenging and rewarding appointment. 

Key tasks and responsibilities:

• Lead the functional delivery of SAP Payroll system upgrades and enhancements.
• Ensure all business requirements and functional designs are understood and delivered.
• Interpret systems specifications to develop, maintain and support reporting solutions.
• Create & manage functional documentation as well as perform unit testing and sign-off on system integration testing.
• Perform user training and interface with business application users at all levels to ensure all customer requirements are captured and understood.
• Manage the change and release management of Payroll developments, patch updates and upgrades.
• Respond to and address user requests via ticketing process preferable to have experience in Service now.
• Develop long term partnerships with business partners and vendors.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About Us 

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.   

Sentral, is a proven web-based software solution that seamlessly manages school administration, student data and parent engagement. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 3,000 schools across Australia. 

About the role

As a Desktop Support Officer, you will be responsible for providing technical support and assistance to our internal users and resolving incoming queries and issues. You will be critical in managing any service requests related to computer systems, software or hardware.

Other key areas of responsibility will include:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware;
• Manage and respond to service requests and incidents via the Service Desk tool either, in person, or over the phone. This may include but not limited too:
  • User onboarding and offboarding
  • Technical support
  • IT procurement
  • System and network builds and implementations
• Maintain daily performance of computer systems;
• Assist users through the problem-solving process;
• Install, modify, and repair computer hardware and software.

Please note this a 3-4 month contract.

About You

You will thrive working in a fast paced, dynamic environment. With a proven track record of success in a similar varied position, you will have excellent stakeholder engagement skills, be passionate about problem solving and the user experience, and be able to work autonomously.

You will also have:

• At least 3 years’ commercial IT experience;
• Knowledge of IT Workflow tools, including FreshService;
• Exposure to virtualization platforms;
• Knowledge of Windows 10 Desktop Troubleshooting and basic Mac;
• Knowledge/experience with G Suite Software, Active Directory;
• Experience with updating and managing technical documentation;
• Hardware knowledge;
• Basic understanding of TCP/IP networking;
• Microsoft products Knowledge (Office and Windows Server 2012 R2+);
• Strong attention to detail skills with a proven ability to develop high quality solutions to identified problems.

Please note, applicants must also have:

• Working rights in Australia
• Ability to obtain a Working with Children Check
• Ability to obtain an Australian Federal Police Check

Our benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured. 

  

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave. 

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees. 

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to apply?

If this role sounds right for you we invite you to Apply by using the APPLY button.   Please note you will be redirected to a Global Payments careers page to submit your application.

For further information please email kristy.ward@globalpay.com

We respectfully ask that no recruitment agencies contact us regarding this position.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

Our Payroll Support Consultants are partners to our clients and are responsible for gathering information and ensuring their continued support and success after implementing our Employment Hero payroll product. In this role, you will be supporting our customers to ensure accuracy and correctness of HR compliance and legislative conditions of employment for our clients. Addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary.

You'll be responsible for:

• You will provide support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration
• You will respond to Payroll related queries from internal support team members and external clients via email, phone and the Employment Hero platform
• Take on client and team payroll escalations for our customers
• Assist with requirements gathering to run post mortem's and run internal support team workshops
• Assist with troubleshooting and client queries; coordinate with internal teams for successful delivery
• You will work closely with your team of Support Consultants and lead the Payroll platform adoption to meet each client's specific requests
• You will help to build and continually improve documentation, and embrace new & existing technologies to improve the way we provide service, both for our customers and for our internal team of Support Consultants
• You will be creative, aiming to simplify and improve processes to help team operations run more efficiently and increase client happiness
  
  

What you'll bring:

• A background in Payroll or related field is important
• Previous experience in setting up, implementing or administering payroll systems (experience with KeyPay is +++)
• A confident and engaging communicator who is comfortable building relationships with a variety of people
• Well-organised approach to your work. You can juggle multiple priorities and deadlines
• An attitude that always puts your customer's needs first
• The ability to identify issues or problems early on and work collaboratively with your team to remove roadblocks and fix problems
• Strong and polished verbal and written communication skills
• High level of emotional intelligence and maturity

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our Heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

#LI-RS1

Nelsons is the UK’s largest manufacturer of natural healthcare products, operating in the market place for over 150 years with a wide range of brands and products; inspiring generations to live healthier and happier lives. We are proud of our brands - RESCUE range, Bach Original Flower Remedies, Spatone, Nelsons Arnicare, Nelsons Teetha, Nelsons creams including Calendula – which are distributed worldwide to over 60 countries.

The QC Analyst is a key member of the Quality Control department and actively participates in all QC related activities. This is a busy role within a fast-paced department; therefore, the QC Analyst will need to be flexible and a team-player.

Responsibilities:

• Ensure all training relevant to the position and required tasks are completed and kept up to date. Use assigned initials within cGMP environment
• All documentation relating to Nelson’s products are kept within Quality Management System (QMS) and adhere to Data Integrity (see POL-002)
• Understanding and adhering to cGMP environment requirements
• Sample and test all incoming raw materials according to in-house specifications and methods of analysis
• Test all finished products according to approved in-house specifications and methods of analysis including Spatone as required by the approved SOP
• Carry out environmental monitoring.
• Ensure that all laboratory tasks are performed in keeping with Good Manufacturing Practices and ensure that the laboratory is maintained in a clean and tidy condition.
• Support validation activities in the lab - equipment and methods.
• Carry out line checks on production activities and perform the relevant in-process checks, ensuring that such activities are in compliance with Good Manufacturing Practices.
• Perform analyses, examinations or investigations as required.
• Collect results from third party lab as required
• Contribute to the investigation of consumer complaints as required.
• Ensure all data is stored and managed correctly
• Ensure any out-of-specification results (OOS) are investigated as per the relevant SOP
• Ensure all required retained samples are managed correctly
• Ensure that all chemical and consumable supplies are maintained in a safe condition
• Ensure the working environment is maintained in a clean and a safe condition
• Liaise effectively with staff from other departments
• Update documents as required
• Involvement in other QMS responsibilities as required as part of personal development

We would love you to have

• Education / Qualifications Degree level or above in a Science subject
• Experience in an analytical laboratory
• Ability to use work instructions and specifications for testing of products and raw materials
• A good appreciation of Good Manufacturing Practice
• Strong report writing skillls

Bonus if you have

• Basic knowledge of microbiology
• Experience or knowledge of HPLC and GC techniques
• Experience or knowledge of TLC techniques
• Experience of pharmaceutical production processes for tablets, liquids and creams

About Tractor

We exist to unlock possibilities for founders.

Tractor Ventures provides flexible financing alternatives for founders leading growing technology-enabled companies. We are the centre of gravity for non-venture backed tech founders in Australia and New Zealand. We do this by using our capital, our experience along with our partners and shareholders to assist founders to grow enduring companies. We love founders who take the time to get things right, look after their staff and customers, who blend ambition and caution well, and know exactly why they do what they do.

We’re not a VC, we’re a company that invests in founders out of our dedicated debt facility.

We are a small and mighty team of well-connected operators covering the full spectrum of business, each one of us able to share our experiences and perspectives with founders while also connecting them with the people they need to help their business grow. We love what we do and we get a real kick out of making an impact and helping founders unlock possibilities and build the companies they can be really proud of.

The Role

This is an exciting role within a new and exciting asset class that, at its core, focuses on determining the credit risk of technology companies, but at Tractor, it is so much more than that.

Some key aspects of this role are:

• You’ll get the opportunity to build relationships with founders across Australia and New Zealand, learning about their companies and how additional capital can support their growth and confidence.
• As an integral member of the Investment Committee, you will run a variety of quantitative & qualitative assessments for an under-served asset class, and use your knowledge and observations to contribute towards improving credit decisions.
• You’ll also have the privilege of contributing to building and improving our own credit risk platform - a piece of technology that is enabling every single part of Tractor to be more effective.

There is also the opportunity to grow and lead a small team and have a pathway towards a bigger role so if you have some experience in leadership or would like to take that step then we’d love to hear from you.

Responsibilities

Like any small company, we all roll our sleeves up to get things done. There will be a lot of variety in this role with responsibilities that include;

• Interpret, analyse and apply financial data into a financial model
• Implement quality credit decisions in accordance with the Board-approved risk appetite and credit policy
• Taking responsibility for the committed turnaround times on credit decisions
• Structuring non-standard complex deals to help our borrowers achieve their strategic goals such as (but not limited to) acquisition, merger, launch in a new geography
• Implementing learnings or insights from the portfolio to improve credit analysis and underwriting
• Prepare, present and defend a credit decision to the Investment Committee
• Contribute towards making the credit policy and credit infrastructure more robust
• Partnering with our Sales team to help improve key processes and make the customer experience better
• Partnering with the Product & Engineering teams in building the scalable credit decision model
• Maintain robust documentation of credit processes and decisions

To really ace this role you will have;

• Solid and demonstrable knowledge of financials (P&L, Balance Sheet, Cash Flow Summary, AR, AP, Business Forecasts, Projections, etc.)
• A good understanding of any unsecured asset class in Australia / NZ.
• Must have been a DLA and owned the end-to-end credit decision
• Ability to analyse financial documents and derive insights and ratios to form a credit decision
• Good understanding of KYB, KYC and AML Compliance
• The commitment and ability to work in cross-functional collaborative team structures to facilitate scale and efficiencies
• Confident with both written and verbal communication and strong documentation skills

We have a set of values we want everyone on our team to be excited about and aligned with. They include;

Genuine Heart - Kindness is essential. We are respectful and we see the value in everyone's unique perspectives. We are generous and curious. There is no ego.

We Build Trust - We work hard to earn, build, and keep trust. We do what we say we’re going to do and we’ll do it together. We’re honest, we’re open and we have each other's backs.

Laugh Every Day - We bring the lols. We are passionate, positive, and enthusiastic. We love to celebrate one another's wins. We make time for fun and connecting with each other.

Benefits of being a member of the Tractor team

This role attracts a base salary of $110k - $140k (+ Super) - depending on the level of experience.

• Eff Off Fridays! - We believe in quality, not quantity, therefore we have the option to take Fridays off - each and every week. At full pay.
• Work from Home (or anywhere) - Our team is spread across Australia and New Zealand, so no need to come into an office (unless you want to). We have access to co-working spaces in both Melbourne and Sydney.
• ESOP for all Trackies - You will be provided with an Employee Stock Option Plan. This means we can all share in the success of Tractor in the long term.

Permanent Full Time - 35 hours per week Competitive salary Participation in 9-day fortnight scheme The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways. City of Canada Bay Council’s values underpin how we operate: We act with integrity; We empower our people; We are respectful; We work together; We innovate. Council is looking to appoint an additional Senior Infrastructure Services Officer for the Roads & Traffic Team. Are you a well rounded admin professional looking to expand your skills in a specialised area, perhaps within local Government? We are looking for you!  Responsibilities:   To assist with the delivery of business systems and processes for the Roads & Traffic Section. To assist with the delivery of infrastructure services including road openings, driveway approvals and restoration of infrastructure damaged by others. To assist with business process improvement for the Roads & Traffic Section, measuring performance to identify opportunities for improvement; improving quality of outcome, efficiency or customer satisfaction. To assist with the documentation of processes and provision of one on one coaching to support staff in adopting new processes. Support the Roads & Traffic Section with general administrative support as required. Assist the community within established guidelines to resolve requests or resolve complaints raised by the community by providing excellent customer service. To be successful in this position you will need the following knowledge, skills and experience: Relevant education with Certificate III in Business or equivalent…

Click here to view more detail / apply for Senior Infrastructure Services Officer (Specialised admin support role)

About this Opportunity Continuing, Full Time Finance and Legal Directorate CQUniversity Rockhampton  Higher Education Worker Level 6  Total Remuneration $103,193 to $111,140 pa (including salary of $87,200 to $93,915 plus 17% superannuation and leave loading) Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances. Working at CQUniversity Would you like to expand your knowledge and experience in financial accounting and are seeking to take your career to the next level?  CQUnviersity has an opportunity to use your experience and broaden your financial accounting skillset. As the Management Accountant Support Officer, you will play a crucial role in supporting the University’s financial planning and reporting functions including the preparation, coordination and maintenance of the University’s budgets and forecasts, financial reporting and analysis, collaboration and support, systems management, and continuous improvement initiatives. You will also provide support and assistance to the Management Accountant, divisional management and Corporate Budget team as required. If you thrive within a challenging work environment where no two days are the same and want to join a high performing and supportive team, apply today for this opportunity.   Be rewarded 6 weeks annual leave Generous carers, maternity and paternity leave 17% superannuation (with the choice of joining an award-winning superfund)  Flexible and inclusive work / life balance  Fantastic staff professional / career development opportunities Access to an Employee Assistance Program Position Requirements Knowledge of management accounting, budgeting and forecasting, and finance policy concepts and processes.  A…

Click here to view more detail / apply for Management Accountant Support Officer

BizCover who?
You haven’t heard of us?
We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognized in Deloittes fast 50 companies as one of the fastest growing technology companies and Westpac’s top 20 businesses of tomorrow - #killingit

We are now looking for a Technical Business Analyst to join our Delivery Team!

The Technical Business Analyst will interact and support the Senior Business Analyst. They will be accountable for breaking down the epic into features, interpreting high level requirements and breaking them down to user stories. They own the definition and implementation of a team’s backlog. This typically involve collaborating with the delivery squad to maximum value is delivered to customer/end user by prioritizing the most important items to start first.

As a Technical Business Analyst at BizCover, you will be reponsible for:

• Conducting the main Agile ceremonies in Team retro, Sprint review, planning & grooming
• Ensuring that user stories are ready to be estimated and worked on by the developers.
• Assisting the developers and the quality assurance team in delivering the agreed user stories (i.e. 3-way handshake) and verify that solutions will meet business requirements.
• Facilitating key meetings including requirement sessions, system demos, user acceptance testing, and end user training.
• Production building /configuration
• Determining Technology Deliverables

Knowledge:

• Development  of story mapping diagrams
• Technical knowledge
• User Flows diagrams 
• Good understanding of the enterprise’s strategy
• Attended Agile training (and is certified)
• Good understanding of Design Thinking/Human Centered Design practices
• Basic working understanding of Jira/Confluence/Miro/Team Retro
• Excellent written and verbal communication skills

Behaviours:

• You will be decisive and will be able to acquire the support of the organisation to make decisions
• Collaborative and can facilitate broad consensus for decisions
• Actively seeks feedback from team and customers
• Strong negotiation skills
• Can make local decisions which are aligned to enterprise objectives
• 2- 3-year experience 

• Hybrid working model with flexibility to work from home 3 days a week and 2 days a week in the CBD office
• Learning opportunities and extra package
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Birthday vouchers
• Rewarding Employee Incentive Program
• Growing company with progression opportunities

What Kind of Person Works Well in our Company  
Diversity of employees makes for a creative and fun workplace.  BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are –
Customer Fanatics - noun:  a person who delivers a first class customer experience every time
Drumbeaters - noun:  a person who enthusiastically celebrates and supports their team mates and the business
Finishers - noun:   a person you can trust to get it done
Advancer - noun:  a person who always wants do better

At BizCover we value diversity. We encourage applications from individuals of all backgrounds and experiences. If you are passionate about driving positive change and creating an inclusive workplace, we invite you to apply for this exciting opportunity. Join us in building a diverse and welcoming environment where everyone can thrive and contribute their unique talents.

Nurture. Grow. Thrive.   Accepting a role with Elders means you will be joining the family backed by a team ready to support and grow your career. Be part of a culture that has been in the making for more than 180 years, a culture so strong it is almost tangible. Much like the farmers and communities we work with, you will experience, passion, dedication and resilience across all parts of the business. With such an iconic, essential business in the Australian landscape we are confident that you too will be proud to grow your career at Elders and wear the pink shirt.   About the opportunity  We are looking for a?team member to join the Rural Products team on a permanent, full-time basis in Deloraine.   As our Sales Support and administration person, you will?provide exceptional customer service and logistics support to the Branch Rural Products team.?Supported by the Elders network, you will be provided with the tools necessary for you to grow in your career.  Responsibilities Provide tailored solutions to clients by taking the time to understand their business needs  Work closely in a small, tight knit team Administrative support for the Rural sales process  Co-ordinating client queries or referring to specialised employees Building and maintaining strong relationships with clients, recommending the Elders range of products and services that will strengthen the growth of their business Managing goods inwards and outwards Inventory management Inventory forecasting and ordering Processing sales   About you To thrive in this role, you:  Are committed to the provision of high-quality customer service High-quality communication and customer service skills Work effectively under pressure with the ability to manage multiple demands Ability to develop…

Click here to view more detail / apply for Sales Support/ Administration Officer

Job title: Clinical Coder

Responsibilities:

1. Accurately code clinical information using the clinic's custom-developed software system, essential for managing business transactions.
2. Abstract and analyses patient medical records within a clinical setting to ensure data integrity and readiness for the new system.’
3. Enter and manage clinical data in both manual and electronic records, aligning with the requirements of the upcoming web application.
4. Uphold stringent record-keeping practices in accordance with legal, regulatory, and internal standards, particularly during the migration to the new system.
5. Navigate and aid in the refinement of the clinic's proprietary coding system, set to be integral to the new web application.
6. Ensure the confidentiality and security of patient information, complying with privacy laws during the development and migration process.
7. Support patient care administration by accurately documenting medication and care details, key for the smooth data transition to the new platform.
8. Collaborate with healthcare professionals to verify the accuracy of documentation and coding, crucial for the transition to the web application.
9. Engage in ongoing education to keep up-to-date with the new system's features and the clinical coding field's changes.
10. Demonstrate flexibility to work varying hours and at different sites in response to the ongoing software development and system migration needs.
11. Participate actively in the clinic's web application development, offering clinical operation insights to improve system functionality.
12. Embrace additional responsibilities as necessary to facilitate the clinic's move to an advanced web-based information system.

Main tasks:

The primary task for a Clinical Coder / Health Administrator centers around the meticulous coding of clinical information via our specialized software system. Which is fundamental to our operational and business processes. A detailed understanding of our business workflow is paramount, as it ensures that the transition to our upcoming web application will be seamless and efficient.

The Clinical Coder is tasked with carefully abstracting and analyzing patient medical records to guarantee data integrity, a process that paves the way for a smooth system migration. The role also demands a steadfast commitment to patient confidentiality and the security of information, a responsibility that takes on added significance during the development and transition phases. This is complemented by the task of documenting patient care with precision, thus facilitating the data's integration into the new platform without disrupting patient services.

A flexible approach to work schedules, symbiotic work culture and spirit and flexible locations assignment duration is essential Accommodating the ongoing software development and system migration needs. In this transitional phase, the Clinical Coder's insights into clinical operations are invaluable, directly influencing the web application's development to align perfectly with our business processes. Ultimately, the willingness to embrace additional responsibilities and an in-depth grasp of the clinic's operations are key to propelling the clinic towards a successful adoption of a sophisticated, web-based information system.


Qualifications for the position

Relevant qualifications:

Technical Proficiency:
The candidate's background in computer-related studies equips them with robust skills in managing and adapting to advanced software systems. This technical aptitude is essential for the effective administration and handling of complex healthcare information systems, ensuring smooth operation and integration of data in a digital healthcare environment.

Healthcare Insight:
Practical experience in caregiving, providing a unique perspective on patient care and healthcare operations, beneficial for understanding the context and application of clinical data.


Relevant skills:

Software System Management:
Proficient in handling and adapting complex software systems, essential for managing healthcare information.

Data Analysis and Accuracy:
Skilled in analyzing and interpreting medical data with high accuracy, crucial for clinical coding and patient record management.

Healthcare Knowledge:
Understanding of healthcare operations and patient care, beneficial for contextualizing and applying clinical data effectively.

Communication Skills:
Effective in both written and verbal communication, enabling clear interaction with healthcare professionals and accurate documentation.

Problem-Solving Abilities:
Capable of identifying and solving issues related to data management and software applications within the healthcare setting.

Organizational Skills:
Strong organizational capabilities for managing large volumes of data and prioritizing tasks in a dynamic healthcare environment.

Confidentiality and Ethics:
Committed to maintaining patient confidentiality and adhere to ethical standards, especially important in handling sensitive health information.

Adaptability:
Flexible and adaptable, especially in transitioning to new technologies and software platforms, ensuring minimal disruption in healthcare services.

Team Collaboration:
Ability to work effectively in a team, ability to adjust to work culture towards success, collaborating with healthcare professionals to ensure accurate and efficient data management.

Relevant experience

Healthcare Information System Proficiency:
Demonstrated ability in managing and utilizing our healthcare information system, including electronic health records and patient data management, with a high degree of accuracy and efficiency.

In-depth Knowledge of Clinic Operations:
A thorough understanding of our clinic's operational procedures and patient care processes, gained through hands-on experience in our unique healthcare environment.

Adaptability to System Changes:
A track record of successfully adapting to changes and updates within our healthcare information systems, highlighting flexibility and technical adaptability.

Collaborative Work with Healthcare Teams:
Established history of effective collaboration with healthcare professionals in our clinic, contributing significantly to the accuracy and efficiency of patient care documentation and data management.

Clinical Coding Expertise:
The candidate's proven experience in clinical coding, especially in a setting akin to our clinic, provides a significant advantage. This experience has fostered an deep understanding of coding systems, procedures, and healthcare software similar to those used in our clinic, making applicant exceptionally well-prepared to meet the specific challenges and requirements of our healthcare environment.

Compliance and Confidentiality Standards:
Consistently adheres to our clinic's privacy policies and regulatory requirements, ensuring the confidentiality and security of patient information.

Ongoing Professional Development:
Engagement in continuous professional development within our clinic, staying current with the latest trends and practices in clinical coding and healthcare information management.

Remuneration
Ranging between 82,000.00 and 85,000.00

Application starts on the 12th of February and closing on the 23rd of February.