Advisor, Governance & Executive Support
  Fair Trading NSW - Strategy and Performance 
Clerk:  Grade 7/8
Location : Sydney / hybrid opportunity. Travel to Parramatta and Gosford occasionally as required.
Term : Full time temporary opportunity for 9 months with possibility of an extension.
Were seeking a motivated and passionate team player to join the NSW Fair Trading Office of the Deputy Secretary (ODS).
No two days are the same here in the ODS its a dynamic, interesting office that works closely with our teams across NSW Fair Trading and Regulatory Services, stakeholders from the Department of Customer Service, and externally.  
Youll work closely with the Senior Advisor Executive Support to build programs and deliver projects for the benefit of the whole division, while having the opportunity to manage your own workload as a trusted and capable team member.  
This role would suit ... Click here to view more detail / apply for Advisor, Governance & Executive Support

JLL empowers you to shape a brighter way .  
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you?ve got deep experience in commercial real estate, skilled trades or technology, or you?re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a
... Click here to view more detail / apply for Event Analyst

About Us
Mad Mex is focused on one thing, making and sharing the world's best burrito by being the Most Loved and Respected Mexican Food Brand. With over 70 Restaurants across Australia (and an epic growth pipeline), were driven by our passion to share the food and culture of Mexico with our customers every day.
About the role
In this role, you are responsible for managing the IT service desk incidents and requests. You will also be supporting and maintaining the applications, infrastructure, networks, and systems used across the Mad Mex Support Office and restaurants. This includes (but is not limited to) support of PC compatible and Mac computers, network infrastructure, servers, on-premises & cloud systems, user software including POS and other business systems at Support Office and throughout the Restaurants. You will also be involved in some project work as well as providing continuous service improvement ... Click here to view more detail / apply for Technical Support Analyst

Job Responsibilities


Play a pivotal role in supporting and enhancing our HRIS SuccessFactors as a People  Systems Analyst . Handle system support, including administration, troubleshooting, and ensure data integrity. Contribute to system improvement projects and provide valuable data analytics and insights to bolster Macmahons people frameworks and initiatives.
About the role

Provide timely troubleshooting and solutions for HR systems.
Oversee configurations, data integrity, and upgrades, ensuring smooth business operations through testing, documentation, and communication.
Work closely with the IT team to resolve technical issues and implement enhancements.
Ensure data consistency across all HR systems and manage mass changes/bulk uploads.

About you

2-3 years of experience with modules like Employee Central, Recruiting, Performance &








... Click here to view more detail / apply for Analyst ? Systems

Essprom are looking for a motivated EPM Business Analyst to join our team. You will pay a crucial role in expanding our business in the ANZ area.

Key Responsibilites:

Delivery of projects on Oracle EPM stack.
Pre Sales Support including discussing technical qualification with prospects, showing live demonstration of the product configurations.
Training of future local hire resources on Oracle EPM stack
Report to Director for project management
Liasoning with India operations for project delivery and future development
Key Requirements:

At least 3 years of experience in Oracle EPM Stack
Ability to work collaboratively across teams to ensure product success.
Excellent analytical, problem-solving, and communication skills.
Job Type: Full-time

Pay: $74,000.00 – $85,000.00 per year

Benefits:

Travel reimbursement
Work from home

Schedule:
8 hour shift

Work Authorisation:
Australia (Preferred)
Work Location: In person

Job Responsibilities


We are looking for a Business Analyst Financial Reporting to lead the development of OneStream financial models for Operational Projects in Surface and Underground Mining, supporting our OneStream implementation for Operational reporting.
About the role

Support the business in leveraging IT systems effectively.
Oversee the design and implementation of OneStream to ensure it meets business goals and accurately reflects performance.
Manage incident resolution within agreed timelines, including escalation to third-party providers.
Implement functional testing for new developments, stakeholder feedback, and work with third parties to improve the product.
Analyse and resolve root causes of application-related issues.
Provide guidance on optimizing OneStream for better business reporting.

About you

Degree or








... Click here to view more detail / apply for Business Analyst ? Financial Reporting

Our vibrant preschool community seeks a passionate and dedicated Preschool Program Support Specialist to join our team! In this rewarding role, you'll play a vital role in fostering the intellectual, social, and emotional development of young learners through engaging play-based experiences.

No prior experience is necessary. We offer comprehensive training and mentorship to equip you with the skills to thrive in this dynamic environment.

Key Responsibilities:

-Assist experienced teachers in the planning and implementation of developmentally appropriate curriculum activities.
-Provide positive guidance and support to young children, fostering a safe and nurturing learning environment.
-Supervise children during playtime, ensuring a stimulating and safe environment for exploration and imagination.
-Collaborate with teachers to maintain a clean and organized learning space.
-Foster positive relationships with children, families, and colleagues.

Qualifications:

-High School Diploma or equivalent qualification.
-A genuine passion for early childhood education and a desire to make a positive impact on young lives.
-Strong communication, interpersonal, and organizational skills.
-Ability to work effectively as part of a team and independently.
-A positive attitude, patience, and a commitment to providing high-quality care and education.

Benefits:

-Competitive compensation and benefits package (details provided upon application).
-Opportunities for professional development and growth within the field of early childhood education.
-Supportive and collaborative work environment with experienced mentors.
-Flexible scheduling options to accommodate your lifestyle needs (details upon application).

Why Choose Us?

-Make a real difference in the lives of young children and their families.
-Be part of a team that is passionate about fostering a love of learning in a nurturing environment.
-Gain valuable experience and skills in early childhood education.

Ready to embark on a rewarding career in early childhood education? We encourage you to apply!

Our vibrant preschool community seeks a passionate and dedicated Preschool Program Support Specialist to join our team! In this rewarding role, you'll play a vital role in fostering the intellectual, social, and emotional development of young learners through engaging play-based experiences.

No prior experience is necessary. We offer comprehensive training and mentorship to equip you with the skills to thrive in this dynamic environment.

Key Responsibilities:

-Assist experienced teachers in the planning and implementation of developmentally appropriate curriculum activities.
-Provide positive guidance and support to young children, fostering a safe and nurturing learning environment.
-Supervise children during playtime, ensuring a stimulating and safe environment for exploration and imagination.
-Collaborate with teachers to maintain a clean and organized learning space.
-Foster positive relationships with children, families, and colleagues.

Qualifications:

-High School Diploma or equivalent qualification.
-A genuine passion for early childhood education and a desire to make a positive impact on young lives.
-Strong communication, interpersonal, and organizational skills.
-Ability to work effectively as part of a team and independently.
-A positive attitude, patience, and a commitment to providing high-quality care and education.

Benefits:

-Competitive compensation and benefits package (details provided upon application).
-Opportunities for professional development and growth within the field of early childhood education.
-Supportive and collaborative work environment with experienced mentors.
-Flexible scheduling options to accommodate your lifestyle needs (details upon application).

Why Choose Us?

-Make a real difference in the lives of young children and their families.
-Be part of a team that is passionate about fostering a love of learning in a nurturing environment.
-Gain valuable experience and skills in early childhood education.

Ready to embark on a rewarding career in early childhood education? We encourage you to apply!

F R PULFORD & SON PTY LTD

(A Subsidiary of ELGi EQUIPMENTS LIMITED)
3 Squill Place, Arndell Park, NSW 2148

Full Time Technical Support Manager – Australia

Salary $100,000 – $130,000
Plus superannuation

The Technical Support Manager is responsible for providing comprehensive technical support across all ELGi Air Compressor products and services within the Australian region. This role is crucial for driving service excellence by enhancing the skills and capabilities of ELGi’s and ELGi dealer's service and after-market sales teams, ensuring alignment with engineering standards and regulations. The position also supports the implementation of the aftermarket strategy, aiming to meet business objectives while fostering high customer satisfaction and supporting overall business growth. The role also involves overseeing plant inspections, providing technical guidance, and helping achieve after-market targets through structured support for service and sales teams.

Main duties include:
1. Technical Support: Provide remote and on-site technical support to service teams and dealers. Offer expert advice on the maintenance of ELGi air compressors. Analyse service performance, reduce response times, and boost after-market revenue.
2. Training & Capability Development: Lead training initiatives to enhance technical skills of service personnel. Ensure proficiency in maintenance, sales, and service processes across the region according to engineering principles and safety regulations.
3. Customer Relationship Management: Collaborate with service teams to ensure superior customer service and policy compliance. Regularly assess and improve customer satisfaction processes.
4. Strategy & Aftermarket Support: Assist in budget planning and develop strategies to drive after-market sales. Support teams in meeting revenue and profit targets, focusing on spare parts and aftersales products.
5. Cost Control & Profit Margins: Implement cost-control measures with service teams to ensure profitability. Maximize service delivery efficiency and resource management.
6. Compliance & Standards: Ensure all service activities adhere to ELGi and Pulford Air & Gas safety standards and contractual obligations, especially in customer site assessments and safe work practices.
7. Standards and Policies: Ensure sales, customer relationship management, and service activities comply with ELGi/Pulford policies and meet contractual deadlines.

Essential Skills:
• Technical Expertise: In-depth knowledge of ELGi air compressors, diagnostics, maintenance, and repair.
• Training & Development: Ability to lead technical training and upskill service teams in ELGi systems.
• Customer Relationship Management: Strong customer service skills, ensuring satisfaction and resolving technical issues.
• Analytical & Strategic Thinking: Ability to analyse service performance and develop improvement strategies.
• Aftermarket Sales Knowledge: Experience in driving after-market sales, spare parts, and aftersales support.
• Cost Control & Profitability: Implement cost-control measures and manage budgets to ensure profitability.
• Compliance & Safety: Ensure adherence to safety standards and compliance with ELGi/Pulford policies.
• Leadership & Team Collaboration: Lead, motivate, and collaborate effectively with internal teams and external stakeholders.
• Effective Communication: Strong verbal and written communication to explain technical concepts and negotiate at all levels.
• Problem-Solving & Decision-Making: Quick and efficient troubleshooting of technical issues with sound decision-making skills.
• Organizational Skills: Independent, self-organized, and able to manage multiple responsibilities.
• Interpersonal Skills: Build and maintain positive relationships with staff, customers, and dealers.

Experience required to perform this position:
• Technical Experience: Minimum 5 years with air compressors, especially ELGi or similar systems.
• Aftermarket Sales: Proven experience in driving aftermarket sales and support strategies.
• Training & Mentorship: Experience delivering technical training and mentoring junior technicians.
• Customer Service: Strong experience in managing customer relationships and addressing technical issues.
• Team Leadership: Proven leadership in managing technical teams and collaborating across regions.
• Strategic Planning: Experience in budget planning, resource management, and service strategy development.
• Compliance & Safety: Familiarity with safety standards and ensuring compliance in service operations.
• Technical Support: Extensive experience in troubleshooting and providing remote/on-site support.
• Market Knowledge: Understanding of market trends, customer needs, and industry best practices.
• Communication: Experience in reporting and effective communication with stakeholders.




Please send your CV to [email protected]. We will consider applications with an attached resume sent to our email. Please include the job role title in your email.

About Them
 
Working in small IT team for one of Sydney's most exciting entertainment companies we are seeking a fantastic Support Analyst to assist in helping 100 users through Level 1 technical support. You will ideally be a people person who is collaborative and willing to help.
Day to Day
 
You will develop a deeper understanding of user needs and perform Level 1 technical support. 
The main roles and responsibilities for this position will include the following:


Being the main point of contact for all IT helpdesk requests.
Logging and fixing issues using ServiceNow.
Hardware and software distribution and installation.
Support for all office equiptment and technology including AV.
Setting up laptops and troubleshooting printer issues, phones etc.
This is an office based role so people looking for remote or hybrid work need not apply.



... Click here to view more detail / apply for Support Analyst | Entertainment Company | Level 1

A subsidiary of the ASX-listed McMillan Shakespeare Limited, Interleasing helps companies across a range of sectors in Australia and New Zealand maximise the value of their asset (cars, heavy vehicles and machinery) through tailored fleet and commercial asset/finance solutions. With more than 35 years? experience, our services include fleet finance (cars mostly), vehicle sourcing, novated leasing and fleet management (all that comes with maintaining a vehicle) or heavy vehicle or machinery.
Interleasing is run by people who care about the work they do and are committed to driving what?s possible so that their clients achieve their goals in line with our company values.
Become an integral part of the Pricing and Risk Department as the Senior Analyst and (2IC) to the Manager. Your role will involve understanding the team members? responsibilities and work to be able to provide guidance to your team member?s as necessary.
Your role will ... Click here to view more detail / apply for Senior Analyst ? Vehicle Pricing and Risk

Together we shape thriving communities, public spaces, places and economies.

Permanent full-time opportunity (35 hours/per week)
Based at Royal Botanic Garden, Sydney hybrid working arrangements available
Salary relative to experience and ranges from $106,025 to $117,363 super

The role In this role, youll lead a team to deliver reliable, efficient support across the Gardens, working closely with internal and external stakeholders to ensure services are compliant and tailored to the organizations evolving needs. With a focus on process improvements, youll support initiatives to streamline workflows and boost overall efficiency, adapting systems to align with current policies, legislation, and service priorities. This role requires balancing the needs of a multi-site team and maintaining high standards across varied locations. Youll engage the team through development opportunities that enhance collaboration, knowledge sharing, and workplace health, all while staying informed on agency functions to provide
... Click here to view more detail / apply for Business Support Coordinator Sydney 24 Nov 2024

18th October,
Job Title:  Technical Support Engineer - Automation Location:  Cranfield Salary:  up to 50,000 plus benefits     Technical Support Engineer - Automation   wanted!      Verso is retained to add strength and depth to an established leader in the development of automation equipment. Based from a modern Cranfield based office, each project's variety and technical challenge is unique, offering an interesting and evolving way to apply your existing knowledge.    The focus for this job will be towards support to customers and the sales team for technical matters. The culture is collaborative and friendly, with ample opportunity to liaise with the engineering team, sales, and other departments, with lots of customer interaction.    The successful Technical Support Engineer - Automation will have experience with:

Able to communicate proficiently via telephone and email with both internal and external customers.
Experience of supporting industrial products going into

... Click here to view more detail / apply for Technical Support Engineer ? Automation

Organisation/Entity:  Sydney Trains







Job category:  Projects







Job location:  Erskineville, NSW, AU,







Job reference number: 







Employment type:  Fixed Term Full-Time







Salary range:  $-$











Youre someone who wants to create outcomes that have a real impact on the people of NSW. You bring structure, mitigation and education to our organisation. Our records and datasets are vast and varied. This is your opportunity to safeguard critical infrastructure, order and




... Click here to view more detail / apply for Business Analyst (Temporary Opportunity up to 7 months)

Customer Service / Sales Support - Prospect/Greystanes
Reece Onsite have a fantastic new opportunity for an experienced Customer Service person to assist our rapidly growing, fast paced business.
This is also a role with huge opportunity to develop and grow into an Account Specialist/Business Development Manager so if you are looking for growth then apply now!  
Duties for the role include but are not limited to:

Answering a high level of telephone enquiries from our home builder customer base
Timely processing of customers? requests for delivery / release of orders
Deliver prompt responses to customer enquiries on stock availability and technical information.
Inputting Sales Orders / Data Entry
Liaise with suppliers for pricing and product availability.
Coordinating deliveries and liaising with our warehouse team.

Our Ideal Candidate

Have extensive customer service experience in a fast-paced environment.
... Click here to view more detail / apply for Customer Service / Sales Support ? Prospect/Greystanes

On behalf of our client, we are advertising.

Brunel is a recruitment and flexible workforce solution provider which connects talented people with opportunities throughout Australia and around the world. We specialise in highly skilled roles across a variety of technical, professional, trades and craft disciplines, pairing candidates with industry-leading projects and organisations on a contract, permanent or secondment basis.

Operating in Australia since 2001, Brunel has major bases of operation in Perth, Sydney, Brisbane, and Port Mores by which are further backed by the strength and reach of a truly global network spanning 44 countries, 100 offices and 45 years of successful operation.

Brunel is proud to be equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander and female candidates.

Brunel is seeking a Data Analyst on an ongoing basis. Interested candidates must reside in Perth. The Data Analyst is responsible for delivering safe, efficient, and reliable PSD to customers. The Data Analyst identifies opportunities to improve service delivery, implements standard work, and manages risk during service delivery. This person monitors the well to provide timely and factual information to our customers, maintains sensors, equipment, and data acquisition equipment, and delivers high quality data to the customer at the wellsite.

Responsibilities
• These responsibilities are activities that correspond to the metro stops and key processes:
• Perform service.
• Prepare field deliverables.
• Remove and secure resources.
• Deploy and position resources.
• Prepare resources.
• Verify resources.
• Capture field data.
• Obtain customer acceptance of delivery.
• Evaluate and reconcile resources.
• Implement risk response.
• Prepare final job deliverables.
• Deliver and archive final job deliverables.
• Prepare job invoice supporting documentation.
• Verify and prepare resources at product line location.

Additional Responsibilities
• Ensure job deliverables are accurate and delivered on time.
• Monitor, record, and process well data and parameters, ensuring the integrity and reliability of well data.
• Compile the End of Well Report, ad hoc reports requested by customers and daily reports.
• Interact with personnel and customer representatives from other service companies professionally at the wellsite.
• Maintain confidentiality of customer well data.
• Identify opportunities to improve the service delivery process.
• Participate in job risk analysis and continual improvement programs.
• Wear PPE and observe HSE policies.
• Maintain the required safety training.

Experience & Exposure
• Field
• PSD
• Operations Integrity

Job Types: Full-time
Salary From: $85,000 top $95,000 per Annum.

Organisation/Entity:  Transport For NSW







Job category:  Administration & Office Support







Job location:  Dubbo, NSW, AU,







Job reference number: 







Employment type:  Fixed Term Full-Time







Salary range:  $-$











You put people at the heart and take pride in the impact of your work. Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there




... Click here to view more detail / apply for Shared Services Support Officer-Dubbo or Wollongong (up to 6 months Temporary Opportunity)

Date Published:  8 Nov







Employment Type: 











We are CBH We bring our values to life every day by being Collaborative, Respectful, Reliable, Sustainable. Our values are more than just words they guide how we work with each other, farmers, suppliers, partners, and the communities we operate in. These values and behaviours represent the CBH team at our best and are what we need to collectively demonstrate to achieve our Path to strategic objectives. CBH has a strong and proud history of serving and returning value to WA growers since We are a proud Western Australian co-operative and as Australias largest co-operative we are a leader in




... Click here to view more detail / apply for IT Service Support

Digital Forensics and Incident Management Analyst

SNSW Grade 7/8
1 x Ongoing Full-Time
Headquarter location is McKell, Sydney


We are  seeking  a highly skilled Digital Forensics and Incident Management Analyst with experience in complex commercial digital environments.  You will need to be able to analyze and investigate various feeds of data and make recommendations and assumptions based on your findings.  You will need to be able to communicate complex technical concepts into plain English to executives,  principal  and junior engineers both verbally and written.  
Responsibilities include  s upport ing  the resolution of problems and major incidents   to ensure that service is restored as quickly as possible , c oordinat ing  with other teams to optimise external escalation avenues and align with problem management , pr ovid ing  input into defining, developing and communicating the practices and processes necessary for effective ... Click here to view more detail / apply for Digital Forensics and Incident Management Analyst

You are a passionate individual & keen learner with deep techno functional background in business outcome delivery, technology and data analytics
We are a values-driven high performing team
Together we can deliver an exemplary experience for our stakeholders and the Group

Do work that matters
'Data Delivery Group Practice' is part of 'Data Products & Data Delivery' domain within CDAO. We are a multi-disciplinary team of passionate end-to-end data & analytics delivery professionals that enables data delivery democratisation/ autonomy, uplift data maturity and literacy across the Group. We provide data delivery thought leadership/ guidance and create leading examples of delivering data safely and swiftly for the Group, using latest data & AI strategies, cutting edge solutions, latest technology tooling, simplified delivery patterns & new ways of working.
See yourself in our team
Reporting to Senior Manager Data Delivery Practice, you will apply your expert techno functional skills, providing practice advisory to ... Click here to view more detail / apply for Principal Analyst ? Data Delivery Practice

BINGO is a fully integrated recycling and resource management company that provides solutions across the entire waste management supply chain in Queensland, New South Wales and Victoria. BINGO is at an exciting chapter of its growth journey. Together, we're going to drive change, get inventive and shape the future of our industry. We're going to make Australia waste free, for all of us. BINGO industries are looking for our newest Business Support Officer. This is an exciting opportunity working out of our head office in Auburn NSW. Role & Responsibilities:

End to end management of customer inquiries - investigate customer issues and questions, book customer services, re-book or adjust services.
Action a high volume of emails via our CRM Management system across multiple shared inboxes
Manage inbound calls and emails from sales reps, customers and our internal Call Centre and reply to all

... Click here to view more detail / apply for Business Support Officer

The TechEx team forms part of the IT Workplace Operations Team and the role will require a high-level customer focus, technical flexibility and agility. The role also requires flexibility around operational hours as well as supporting multiple locations in Southeast Asia and ANZ.

Provide 1st & 2nd line desk side support services to NBCUniversal International on all supported technologies including Windows & Mac hardware and various mobile technologies.

• Identify and deliver Service Improvements aligned to the company’s goals by prioritizing technology initiatives and supporting the evaluation, deployment, and management of current and future technologies.
• Good understanding of mobile technologies such as iPhone/iPad, Blackberry, Android & Windows Mobile running various OS levels.
• Provide support to the infrastructure teams, where necessary, for remote hands and eyes to assist in the resolution of technical faults.
• Work closely with all IT groups to resolve incidents / requests and ensure impact to customers is kept to a minimum.
• Ensure adherence to all NBCU international policies, processes and procedures as well as support continual service improvement activity where appropriate.
• Assist with product evaluation and the introduction of new technologies into operational support.

KEY RESPONSIBILITIES

Customer skills are equally as important as technical skills, combining both to ensure delivery of a world-class service. Effectively manage Incidents and Requests, ensuring customers are kept informed of progress and escalating where necessary.

Main Areas of Activity

• Effectively resolve Workplace Technology Service Incidents and Requests keeping the customer always updated on progress and within SLAs guidelines.
• Follow request management process and governance.
• Take ownership of documentation regarding support issues and requests and ensure that this is accurate and maintained.
• Ensure all relevant security & management tools are operational and exceptions are managed.
• Meet all IT Asset Management process requirements in accordance with NBCU policy.
• General maintenance of all IT equipment including PC’s, Macs, Mobile Devices, Printers, Photocopiers, VOIP telephones and other hardware and software as required.
• Collaborate with International, US and local IT teams and Core NBCU business units as required. Other Responsibilities
• Ensure all relevant IT equipment is encrypted in alignment with NBCU Policy.
• Undertake deployment refresh of IT equipment in alignment with the Asset Management NBCU International Policy.
• seamless data transferred between devices.
• Ensuring that any operational risks are reported and remediated in line with the agreed action plans. M
• Manage IT Consumables in accordance with the corporate guidelines.
• Regular site visits to satellite offices to provide proactive IT support

$34 per hour Super | 37.5 hours per week
NSW State Government | Hybrid - Parramatta WFH
ASAP Start | Estimated 7month assignment, strong potential to extend
  
  
About the Company
Our large NSW State Government client drives integration and efficiency across long term planning, precincts, housing, property, infrastructure, open space, environment, natural resources including land, water, mining, energy and growing our industries.
About the Role They are currently seeking 20x professional Customer Support to join their Contact Centre in Parramatta with some flexibility to work remotely from home. You will be required to work rotating rosters between Monday to Friday 8am ? 6pm. This is an estimated 7month temporary assignment, with a strong potential to extend.
  
Working within a Call Centre environment, you will be responsible for delivering high quality customer service assisting people who are experiencing financial ... Click here to view more detail / apply for 20 x Customer Support Officer ? Call Centre | NSW State Government

P&C Contact Centre Support Officer
Clerk Grade: 3/4 $79,032 to $86,539 super  Employment Type: Ongoing/full time Hybrid role with a home base of Parramatta OR Gosford with regular office attendance This role sits within the People & Culture Contact Centre Team within the People & Culture Division
  About the team:
  Within DCS, our three P&C Portfolios support over 13,000 teammates working across multiple agencies who deliver on our vision to be the worlds most customer-centric government. People & Culture are focused on delivering a better people experience, supporting and enabling the business to deliver success and adopt new ways of working by embracing innovation and positive collaboration
  Your day-to-day:

Addressing customer inquiries promptly and professionally across multiple communication channels
Triages and manage a high volume inbox and P&C Hotline
Delivering accurate and consistent information on DCS HR
... Click here to view more detail / apply for P&C Contact Centre Support Officer

Seer Data is an Australian technology company helping turn data into action for people creating a better world. We democratise data access, sharing and storytelling for better decision-making, impact measurement, monitoring and reporting, and aim to support improved outcomes to benefit Australian society.

The Seer Data platform is a data access, sharing, storytelling and reporting platform. It is the first and only data technology platform co-designed with hundreds of Not-for-profits, community organisations, philanthropic foundations, corporates and governments across Australia. The platform is designed to be user-friendly, enabling people of all skillsets and backgrounds to do data work themselves.
The Role

As a Seer Data Analyst, you'll play a vital role in collecting, analyzing and interpreting data to uncover insights that drive positive changes in communities for our customers. You’ll be able to meet community where they are at and help them make sense and meaning from data. Your main responsibility will be to complete customer projects according to the agreed project charter. This will involve building close working relationships with customers with varying levels of data literacy, collecting and ingesting data into the Seer Data platform, analyzing data, identifying trends, and presenting findings in a clear and actionable manner to support the needs and decisions of our customers. You’ll be a detail-oriented individual with strong communication skills and a passion for making a meaningful impact on society through data-driven insights.

Your Responsibilities
Collaborating with customers (primarily via video) to understand the problems they are trying to solve and devising data-driven solutions to assist
Building the data capability and data literacy of our customers so that they can do data themselves with the Seer Data platform and products
Contributing to the development and delivery of training courses and modules for the Seer Learning Lab and customers
Identifying, understanding and sourcing data sources and frameworks that support our customers, and engaging data custodians where required
Creating data storytelling suitcases, insights and dashboards for customers using Open and Private Data on the Seer Data platform, made up of tables, charts, summary observations and commentary and multi-media content where applicable
Creating data schema templates for customers to populate their own data, in line with Seer Data conventions and standards
Design and development of data products and solutions for the Seer Data platform and customers.
Develop and maintain databases, spreadsheets, project management software, and other tools for efficient and effective project and data management.

Data engineering and data ingestion for Open and Private data into the Seer Data Platform using python
Design of data frameworks, templates and collection for impact measurement for Seer Data and our customers
Keeping up to date with the data collections on Seer Data and seek to understand and improve the data contained
Staying informed about industry trends, data analysis and visualisation techniques, and best practices.

Your Behaviours
Detail-Oriented: Demonstrate a meticulous approach to data and its use.
Communication: Clearly and confidently convey complex data questions and findings to both technical and non-technical audiences.
Collaborative: Work effectively and transparently with team members and communities to achieve common goals.
Curiosity: Exhibit a keen interest in exploring data to uncover meaningful insights for communities.
Adaptability: Thrive in a complex environment, adjusting to evolving requirements and challenges.
Ethical Conduct: Uphold the highest standards of integrity and confidentiality in handling sensitive data.

Your Capabilities
Communication Skills: Strong verbal and written communication skills to articulate findings and insights, tell data stories and build capacity in community.
Analytical Skills: Proficient in data analysis tools and techniques, particularly working with python, with a strong ability to interpret and explain results.
Thought leadership: Capacity to develop and explain recommendations based on analysis.
Problem-Solving: Ability to identify and address data-related issues effectively.
Project Management: Prioritize and manage tasks efficiently to meet project deadlines.
Continuous Learning: Willingness to stay updated on emerging trends in data analysis, data visualisation, data storytelling and related fields.

Your Qualifications
A qualification in a data-related field and working capability in coding is essential.
Python is the preferred coding language, however demonstrated proficiency in alternative languages and a willingness to learn python will also be considered.

Our Values
To be in Service: We love our customers; without them we don’t exist. We always seek to solve our customers’ problems, listen and do our best to meet their needs.
Have fun: We want work to be fun and have fun doing it. We also want our customers to have fun working with Seer and the Platform.
Inspire others: We are inspired! We are inspired by the work of our customers, by each other and by our vision for how we each want to change the world for the better.
Communicate openly: Everyone in the team is safe to contribute their ideas and thoughts so that we can be the best team we can be for each other and our customers.
Solve problems: We love to solve problems. Some of problems are hard to solve, and we work diligently and creatively to solve them.
Understand roles: We each have a unique and important role to play in our success and the success of our customers. We clearly understand our role and how our individual contribution is a valuable part of the entire team’s mission. We take responsibility for our role.
Achieve goals: We want to achieve our goals. We recognise and appreciate experimentation is part of the journey toward doing great things in the world.

Equal opportunity
Seer Data is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Seer Data is considered based on merit, qualifications, competence and talent. We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.