ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.

The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.

Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

What you get to do in this role

• Present to all levels of management, including C-Level stakeholders.     
• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

• Guaranteed hours and shifts in Sutherland 
• Award rate $31.24 per hour + Super + Paid KM's + Phone Allowance
• Accelerated career progression. Paid Training. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being, Entertainment and more!

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in the Sutherland Shire area.

Your day will include:

• Domestic Assistance: Assisting our Customers in cleaning their home, so they have a safe and beautiful place to live
• Helping our customers with meal preparation and shopping 
• Providing social support and transport to lifestyle activities
• Personal care inc getting them up, showered and dressed for the day, medication management, assisting with mobility and therapy goals
• Providing respite and emotional support
• Social support and transport to appointments
• Providing complex care for customers with high care needs, such as dementia 

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 
• Guaranteed hours close to home as a permanent part time employee.
• Your well-being is our priority! You can’t care for others if you don’t look after yourself.
• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.
• Accelerated learning programs to gain your professional qualifications (Cert 3).
• Paid CPR and First Aid courses.
• Paid Km’s, phone allowance and discounts on your car maintenance.
• Free uniform and a shoe allowance.
• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• Certicate III or above in Aged Care or Individual Support, Disability or Nursing.
• Experience of 6 months or more in a similar role including experience with personal care, manual handling, hoist training and medications.
• You care about assisting our aged community so they can live independently at home for longer. 
• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.
• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.
• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today!

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we will be performing a National Police Check/Right to Work, functional fitness assessment on your behalf, as well as confirming evidence of COVID vaccination.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

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FIS™ is a Fortune 500 global leader in financial services technology. We provide software, services and outsourcing of the technology that empowers the financial world. We currently have an exciting opportunity for a Senior Support Software Engineer to be part of a team supporting and enhancing payment applications using J2EE and Web Services on the Clear2Pay Open payments framework (OPF) products. The role is based in Sydney.

What You Will Be Doing:

Working closely with clients you will be involved in investigating and resolving problems and delivering great outcomes. You will be working with teams both onshore and offshore to provide support and maintenance to both internal and external clients. You will also:

• Assist in the support (1st, 2nd, 3rd level) and enhancement of the company’s core products and clients customised components.

• Travel, where required, to visit customers for possible on-site consulting, training and support work;

• Investigate and resolve problems reported by external clients (including liaising with clients during the investigation and resolution).

• Investigate customer support problems, debug and fix code.

• Provide 24 x 7 on-call support for all assigned production-related systems.

• Develop and execute testing plans.

• Conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.

• Interface with internal clients, managers, IT and Product Development to resolve problems.

• Analyse the problem, document, communicate resolution and conducts follow up. Escalate problems to appropriate teams when necessary.

• Installation, configuration, and administration of the company’s products and the 3rd party products they use in any client FIS hosted environment.

What You Will Bring:

As a Senior Support Developer you will have a proven track record in supporting customers and troubleshooting issues using JAVA. You will also possess the following attributes:

• At least 5 years’ experience in full life cycle software development.

• At least 5 years’ experience in development, in Java, J2EE, XML and OOD.

• Very good knowledge of Java (JDK 1.8/1.7), JEE, MQ, Maven, Hibernate, EJB 3.1, SQL, REST, XML, XSD

• Experience with Oracle and SQL databases

• Knowledge of WebSphere, Liberty, WebLogic or JBoss application servers

• Knowledge of CI environment (Jenkins)

• Ability to work in a Linux environment with scripting

• Experience developing RESTful Web Services

• CI/CD knowledge will be an asset

• Understanding of TDD, unit testing, and integration testing (i.e., Citrus, Cucumber etc)

• Knowledge of the basic principles, processes, phases, and roles of application development methodologies

• Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Bachelor’s degree in Computer Science, Engineering or the equivalent combination of education, training or work experience. Post-graduate education is desired.

Bonus If You Have:

• Experience in AWS, AZURE and cloud based technologies

• Knowledge of Docker or Kubernetes environment

• Knowledge of Kafka

• Knowledge of Websphere Integration Developer (WID), Eclipse, IntelliJ or NetBeans

• Knowledge of jBPM, BPEL or BPMN

• Payment expertise e.g. DE, NPP, ISO20022, SEPA, SWIFT MT will be an asset

• Expertise on performance testing and tuning will be an asset

• Knowledge of Websphere Integration Developer (WID), Eclipse, IntelliJ or NetBeans will be an asset

What we offer you:

• An opportunity to work with a leading Fortune 500 Fintech

• An attractive compensation package including medical and personal insurances and employee share scheme

• A flexible work environment

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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