Support Developer Specialist

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FIS™ is a Fortune 500 global leader in financial services technology. We provide software, services and outsourcing of the technology that empowers the financial world. We currently have an exciting opportunity for a Senior Support Software Engineer to be part of a team supporting and enhancing payment applications using J2EE and Web Services on the Clear2Pay Open payments framework (OPF) products. The role is based in Sydney.

What You Will Be Doing:

Working closely with clients you will be involved in investigating and resolving problems and delivering great outcomes. You will be working with teams both onshore and offshore to provide support and maintenance to both internal and external clients. You will also:

• Assist in the support (1st, 2nd, 3rd level) and enhancement of the company’s core products and clients customised components.

• Travel, where required, to visit customers for possible on-site consulting, training and support work;

• Investigate and resolve problems reported by external clients (including liaising with clients during the investigation and resolution).

• Investigate customer support problems, debug and fix code.

• Provide 24 x 7 on-call support for all assigned production-related systems.

• Develop and execute testing plans.

• Conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.

• Interface with internal clients, managers, IT and Product Development to resolve problems.

• Analyse the problem, document, communicate resolution and conducts follow up. Escalate problems to appropriate teams when necessary.

• Installation, configuration, and administration of the company’s products and the 3rd party products they use in any client FIS hosted environment.

What You Will Bring:

As a Senior Support Developer you will have a proven track record in supporting customers and troubleshooting issues using JAVA. You will also possess the following attributes:

• At least 5 years’ experience in full life cycle software development.

• At least 5 years’ experience in development, in Java, J2EE, XML and OOD.

• Very good knowledge of Java (JDK 1.8/1.7), JEE, MQ, Maven, Hibernate, EJB 3.1, SQL, REST, XML, XSD

• Experience with Oracle and SQL databases

• Knowledge of WebSphere, Liberty, WebLogic or JBoss application servers

• Knowledge of CI environment (Jenkins)

• Ability to work in a Linux environment with scripting

• Experience developing RESTful Web Services

• CI/CD knowledge will be an asset

• Understanding of TDD, unit testing, and integration testing (i.e., Citrus, Cucumber etc)

• Knowledge of the basic principles, processes, phases, and roles of application development methodologies

• Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Bachelor’s degree in Computer Science, Engineering or the equivalent combination of education, training or work experience. Post-graduate education is desired.

Bonus If You Have:

• Experience in AWS, AZURE and cloud based technologies

• Knowledge of Docker or Kubernetes environment

• Knowledge of Kafka

• Knowledge of Websphere Integration Developer (WID), Eclipse, IntelliJ or NetBeans

• Knowledge of jBPM, BPEL or BPMN

• Payment expertise e.g. DE, NPP, ISO20022, SEPA, SWIFT MT will be an asset

• Expertise on performance testing and tuning will be an asset

• Knowledge of Websphere Integration Developer (WID), Eclipse, IntelliJ or NetBeans will be an asset

What we offer you:

• An opportunity to work with a leading Fortune 500 Fintech

• An attractive compensation package including medical and personal insurances and employee share scheme

• A flexible work environment

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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