The Research & Insights Analyst will be responsible for providing reporting, research and insights into the performance of Nine's Digital and Publishing brands to key stakeholders within the company to assist in the growth of audience reach & revenue within the competitive digital and publishing marketplace.  

The role sits within the broader Sales Research & Insights team who assist to provide insights across all of Nine’s media assets including Total TV and Total Audio.

Day to day you will:

• Respond effectively to research requests from the sales team and ensure the salesperson understands the research and its application in telling a good sales story for Nine’s Digital & Publishing brands
• Analyse site traffic and find patterns of behaviour that can be leveraged to maximise advertising revenue
• Produce and maintain audience reports and dashboards
• Conduct internal Ad Effectiveness research studies for Nine’s clients including scripting surveys, analysing the data and building presentations of the results
• Use data from industry research tools such as Ipsos Iris Digital Ratings, Roy Morgan, OzTAM and VOZ to provide information to the sales teams for inclusion in proposals and responses to advertising client briefs and to help business strategy

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in Penrith and Sydney. Due to customer requirements, we will require Australian Citizenship to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

About Pinnacle College

Pinnacle College is a non-denominational, independent school (F-12) located in the northern suburbs of Adelaide. A distinctive feature of Pinnacle College is its diversity, it is a place where multicultural values and principles are actively supported and nurtured. Pinnacle College established its first campus at Gilles Plains in 2005, its second campus at Elizabeth East in 2010, and its third campus at Golden Grove in 2019.

About the Role

We are seeking applications from suitably qualified and experienced Learning Support Officers for a full time, fixed term contract position located at our Elizabeth East campus. This role will focus on support for secondary level students. The Learning Support Officer will work as an integral part of our Inclusive Education Department in a range of classroom and student support activities which contribute to the achievement of literacy and numeracy based outcomes of students in the school.

Responsibilities

• Provide classroom support to students with diverse learning needs.
• Work with classroom teachers to support the development of differentiated learning activities and assessments.
• Implement strategies and provide feedback to the Inclusive Education Coordinator and classroom teachers.
• Monitor student progress and adjust support strategies as necessary.
• Develop positive relationships with students, parents, and staff.
• Attend and participate in relevant professional development to maintain up-to-date knowledge and understanding of learning support practices.

Essential Criteria

• Certificate III or higher in Education Support or similar.
• Experience working with students who have additional learning needs.
• A passion for inspiring students to learn.
• Well-developed interpersonal skills and cultural sensitivity.
• Flexibility and an ability to work collaboratively.
• Ability to work with a variety of IT software platforms.
• A commitment to the mission, vision, and core values of the College.
• Working with Children Check.

Location: Elizabeth East
Employment Type: Fixed Term Contract, Full Time
Full Time Equivalent (FTE): 1.0
Base Salary Range: $56,095.75 - $70,973.76
Adjusted Salary Range: $47,762.04 - $60,429.73
Weeks of Paid Leave: 11
Hours of Work: 8:30am to 4:30pm, Monday to Friday
Contract Start Date: 29/04/2024
Contract End Date: 13/12/2024

The People & Culture (P&C) Business Analyst is responsible for delivering a program of work that will strengthen and improve the process design and documentation of core People & Culture transactional processes. The P&C Business Analyst will design process improvements, as needed translated into system requirements, that meet the needs of our people, people leaders and P&C. This role plays a key part in enabling P&C to operate at scale and support future business growth.

As a business analyst you will use strong communication and technical skills to translate people experience requirements into effective processes and documentation. In the role you will investigate and analyse how existing processes supported by technology can be improved and/or further automated, by working closely with P&C, employee, and people leader stakeholder groups. The focus will initially be on P&C transactional processes that support P&C Service Delivery and processes that align to key moments that matter in our employee lifecycle.

You will approach the process re-design using “human centered design” practices and have end-to-end responsibility for completing the process re-design from current state analysis through to implementation. You will participate in testing and implementation activities to ensure processes are aligned to expectations of internal stakeholders.
You will contribute to building a culture of service delivery excellence, continuous improvement, and innovation by proactively identifying and driving continuous improvement in your own practices and those of the team.

Key Accountabilities:

Business Analysis
• Analyse current People & Culture practices and processes, identifying improvement and transformation opportunities to improve the people experience of TAL employees and people leaders, increase productivity, improve speed of delivery, and eliminate waste.
• Collaborate with stakeholders (HRIS, P&C Operations, P&C Centre of Excellences, Technology) on delivering value to all stakeholders, being a subject matter expert and valued consultant.
• Document & analyse existing Workday system Business Processes, including current approval and condition rules. Provide recommendation for simplification of current business processes while working closely with appropriate stakeholders and subject matter experts.
• Recommend and develop system and process improvements, including identifying opportunities for automation, articulating the benefits to the business and estimated effort of delivering the improvements.
• Develop and maintain business requirements, process design documents that clearly and specifically set out all requirements.
• Contribute to evolving the process documentation approach and framework within People & Culture.
• Ensure initiative risks and issues are current and clearly identifiable and traceable.
• Ensure proposed process design has considered downstream impacts of changes to other existing business processes.
• Facilitate, co-ordinate, execute and participate in workshops (both internally and with 3rd party suppliers).

Change Implementation and Management
• Co-ordinate/Implement system process changes & initiatives in collaboration with the HRIS team according to agreed timeframes and business requirements.
• Develop, refine, and execute test cases as part of User Acceptance Testing.
• Develop and implement change management plans.
• Provide status reporting against progress on a regular basis, highlighting exceptions, risks and / or issues.
• Develop and provide communications strategies / plans, including implementation or release management documentation for end user groups with the provision of training and assistance prior to and post implementation.
• Facilitate, participate in Post Implementation Reviews.

General
• Professional development – focus on continuous development of technical skills.
• Guide and support team members to enhance their knowledge and skills.
• Review documentation written by team members and provide feedback.