The Client

Yash Painting Services is a reputable commercial and residential painting services company located in Melbourne in Victoria.

They now seek an experienced Painting Trades Worker to join their team to service Melbourne and surrounding suburbs.



The Role

This is a full time salary with an annual salary set at $72,000 plus superannuation.



Responsibilities

Apply coats of paint, varnish, stain, enamel, or lacquer to decorate as well as protect interior or exterior surfaces,

Read blueprints/instructions and examining surfaces to determine the kind and amount of work necessary.

Read work order or receive instructions from supervisor/homeowner regarding painting

Smooth surfaces, using sandpaper, brushes, or steel wool and additionally remove old paint from surfaces, using paint remover, scraper, wire brush, or blowtorch to prepare surfaces for painting

Make on-site preparations such as building scaffolding, covering fixtures etc

Fill nail holes, cracks and joints with appropriate material caulk, putty, plaster

Select premixed paints, or mixes required portions of pigment, oil for required colour

Paint surfaces according to instructions with various tools like brushes, spray gun and paint rollers

Thinning drying substances to prepare paint that matches specified colours

Remove fixtures, like pictures, electric switch covers, from walls prior to painting, using screwdriver

Spread drop cloths over floors as well as room furnishings, and also cover surfaces, like baseboards, door frames and windows to protect surfaces during painting

Create special effects like wood grain, marble, brick, or tile effects by applying paint with cloth, brush, sponge, or fingers to

Put up scaffolding or setting up ladders to perform tasks above ground level

Wash surfaces prior to painting with mildew remover, using brush

Apply wallpaper fabrics

Estimating costs involved and negotiating prices





Requirements

AQF Certificate IV or AQF Certificate III relevant qualifications

Relevant experience and skillset to perform aforementioned duties

At least 2 years’ experience in a commercial painting role in the painting and decorating industry

Must have construction induction card

Good understanding of colour theory and various finish types

Physical dexterity to climb ladders, carry heavy equipment and to stand for long periods of time

Additional tickets, EWP and relevant licenses will be looked upon favourably

Have at least one contactable work referee

CoinJar, a pioneer in Australian fintech and a leader in cryptocurrency worldwide, is seeking a Customer Support Representative. You will be responsible for providing industry-leading support for our products and creating a positive experience for CoinJar customers. Prospective team members will have a customer-centric focus and strong empathy for the customer. This is a full-time role with a hybrid work format between our Melbourne CBD office and your home.

Interviews and start date will be in January 2024.

Responsibilities

• Provide excellent customer service primarily through web-based tickets
• Process customers' financial and identification information in a professional and compliant manner
• Identify and escalate priority issues to relevant teams
• Work collaboratively with other team members to ensure customer issues are resolved to their satisfaction
• Contribute towards CoinJar’s self-service options e.g. internal and external knowledge base articles and status page
• Analyse and determine key issues raised by the client and provide a resolution
• Maintain a high level of customer satisfaction by providing timely and professional responses

• Excellent written communication and interpersonal skills
• High level of empathy for customers and an ability to understand their needs
• Ability to work in a team environment
• Proven ability to operate autonomously and be self-motivated to meet agreed targets
• Attention to detail
• A proactive approach to continuous improvement

• Work From Home days
• Training & Development
• Employee Assistance Programme

Paul Ingle and Associates Pty Ltd. requires an ICT Analyst to join a highly successful and growing technology team. This role is to deliver Business and Systems analysis services across the Payments and Cards solutions domain.
Along with your fine ICT Analyst skills and experience you will also need to offer 5 years of experience in the Payments/Cards specialist technology domains and environments as detailed below.
This ICT Analyst role is to operate with technology and users in framing business requirements and then utilising their deep analysis of their payments/cards skills to develop distinct technology solutions.
This is a full time role and offers a salary of $100,000+ per annum.

For this exciting role will require you to have completed the following:
• Conducting research to understand user requirements, and developing software solutions to meet those needs.
• Identifying, investigating and analysing business processes, and recommending optimal processes for system functionality and best business outcomes.
• Maintaining/upgrading software applications to meet functional/performance needs and following full systems test processes to ensure functional & performance needs are met.
• Capacity for developing and deploying functional solutions and creating system test plans to ensure quality and integrity of the system and creating technical documentation to suit.
• Collaborating with other IT professionals, project managers, software engineers, database administrators to create integrated solutions, providing guidance & assistance on the project direction.
• You must show that you have followed prescribed Project Management methodologies; Agile, Waterfall etc in developing project plans, costings, resourcing for project management
• You must show that have kept up-to-date with the latest with technology trends across payments and the broader ICT industry

As an ICT Analyst - Payments you will be working both individually and in a team of similarly experienced payments knowledge and experienced SMEs across a variety of payments and cards software solutions broadly covering the following:

• PCI DSS frameworks, implementation and compliance
• Payments gateway technology expertise within the payments front-end and back-end environs.
• Specific technologies
• Postillion (Office, Realtime), Connex, Postilion, Base24-eps, IST/Switch, Authentic or similar payments gateway and switching
• EFT, PinPad and Terminal Management Systems
• Qualifications of a BSc tertiary degree in technology or 5 years Payments technology work experience may be acceptable
• Exceptional customer service expertise
• Established top rate analytical skills
• Proven ability to apply problem solving skills
• A true team person positively working with teams and stakeholders

The ICT Business Analyst’s role

P&S Logistics Pty Ltd is one of the leading providers of local and nationwide vehicle transport and freight services, working alongside leading Australian carriers. With over 5 years’ experience and expanding rapidly, we understand the importance of quality service. We love putting people first and enjoy assisting customers with their enquiries in a fast-paced environment. Join our amazing team of individuals.

The Opportunity

Due to business expansion, we are seeking an ICT Business Analyst to join the Business head office responsible for enhancing P&S Logistics solutions and capabilities by analysing and improving or building new technology systems. We are looking for a dynamic individual who is efficient and have an exceptional ability to manage various stakeholders, from both technical and non-technical backgrounds.

This role is a full-time, ongoing role based at our 8-10 Thomas Street Yarraville VIC.
Salary: $90000 including super.

The role

You will be responsible for overseeing the business systems and processes relevant to our online sales, quoting, booking, customer service, payment and allocation systems for vehicle transport. You will also manage a team of IT developers in our offshore centre, provide them with design specifications for modification of existing systems and developing new systems to build inhouse systems to support the business processes.

You will also have an understanding and/or skill to analyse big data that is generated through Google Analytics and provide recommendations on relevant systems and processes to generate new leads and conversion of leads or potential/commercial value identification.
Previous experience managing overseas web development teams in India, Pakistan or Sri Lanka will be desired.

Responsibilities

• Work with P&S Logistics management team, offshore and onshore staff, to analyse and identify system, business process and procedure
gaps and work practices
• Implement software systems to optimizing existing business practices to reducing inefficiencies.
• Develop and maintain ERP functionality & capability matrix for all logistics operations
• Develop projects plans, cost management, and resourcing to develop and execute key projects for P&S logistics.
• Work closely with offshore technical teams to ensure requirements and dependencies are accurately mapped and agreed
• Creating clear system specifications to the system developers, include specifying the data structures, the user interfaces and business
processes.
• Utilizing the data analytics capabilities and data modelling techniques to create clear system specifications for design a development of
system software
• Assist in UAT processes including the development of testing criteria and working with onshore staff to ensure the correct delivery of the
user stories and compliance prior to release to the live environment.
• Develop training document and SOP’s for onshore customer service staff on new systems or updated systems.
• Facilitate collaboration and teamwork within various teams in the P&S Logistics function
• Act as key project manager and the SME to assist in all data and system projects, advising and guiding the decision makaing for P&S
logistics management team.
• Demonstrated ability to provide leadership and mentoring to analysts in the team.

Requirements - capabilities and competencies

• Have at least 5 years of work experience as an ICT Business Analyst and Bachelor qualification in IT, software development or a relevant
information technology field
• Proven experience in leading technical design and execution of impact, enterprise-wide, strategic ICT programs or initiatives
• Experience in ICT Digital Services, Data Architectures and Cloud, and Google Analytics.
• Strong understanding of contemporary ICT trends
• Excellent stakeholder management skills
• Exceptional communication and interpersonal skills
• Strong analytical, problem solving and quantitative skills.
• Advanced Microsoft Excel and database skills including experience with advance formulas, pivot tables and relational databases. Macros
knowledge will be highly valued.
• Experience in Microsoft Power BI, particularly Power BI reporting &/or building dashboards.
• Works autonomously and checks-in as decisions are made. Takes on whatever role is necessary to achieve business objectives.

Desired

• Previous experience managing overseas web development teams in India, Pakistan or Sri Lanka will be desired.
• Overseas travel may be required

IT & Telecomms Help Desk / Support Melbourne Permanent / Full Time Unique Melbourne based Biotechnology company with a global presence. Help support further enhancement of the IT infrastructure environment. Exciting role where you can grow/create your own footprint within the company. The Company:Attribute Group are proud to partner with a Melbourne based Biotechnology company that deliver a multitude of solutions across laboratory and vaccine landscape. They are a part of a global organisation which is looking to grow further both in Australia and Overseas. They are now looking to bring on board a IT Support Officer L1 and L2 to join the team and further advance the service engagement throughout the business. The Role: A IT Support Officer L1 and L2 is required to join this progressive company to help manage technical infrastructure and provide services in support to the various business groups in accordance with the values and strategic objectives. Administer and maintain the IT infrastructure components at level 1 and 2 with adherence to industry best practice and relevant regulatory guidelines. Administer Microsoft O365 services. Support and administer Windows Server, Virtualisation and Backup environments. Administer Active Directory and Azure AD. Help maintain policies, procedures and associated training plans. Experience Required Experience with Windows Operating Environment (Windows 7, 10, Server 2012, 2016) and Microsoft O365 Experience in Cloud Infrastructure, including Microsoft O365, Exchange Online & SharePoint.  Working technical knowledge of current systems software, protocols, and standards, Active Directory, SCCM. Working knowledge of Virtualisation either via VMware or equivalent plus expert experience in managing and maintaining Windows-based server environments, including hybrid VM and Azure infrastructure. Overall having strong knowledge of systems and networking software, hardware, and networking protocols. Please apply Immediately for review.

Click here to view more detail / apply for IT Support Officer Level 1 and 2

We are seeking a Senior Security Analyst to Manage the IT security systems, components, and processes which proactively protect the integrity, confidentially and availability of corporate business Information. Based onsite at Moorabbin, You will perform this by effectively assisting in designing, developing and implementing Enterprise Infrastructure and Applications Security strategies.

About this opportunity

Reporting to Pact's Cyber Security Manager, you will manage security posture, audits and security risk processes for BAU and all project activities. In addition, you will assist with architecture and design for security as well as assist in major incident management.

Your key responsibilities will be to:

• Help Define security policies, standards, guidelines and procedures to ensure ongoing maintenance of security
• Audit IT Infrastructure and Applications to ensure compliance of policies, standards, guidelines, procedures
• Be the focal point for ALL security related questions queries
• Assist to Manage the security education requirements for IT and Pact as a whole

Your skills and experience

To be successful in this role, you’ll have:

• Knowledge of security frameworks, standards, policies and best industry practices
• Ability to assist in analyzing, isolating and interpret business requirements/issues and translate into appropriate security and risk solutions
• Excellent verbal and written communication skills
• Ability to bridge the gap between IT and business needs
• An appreciation of IT, business and regulatory strategies in relation to IT security
• Experience in evaluation of security and technology risk issues relating to latest technologies and business solutions
• Bachelor’s degree in IS Security, IT, MIS, etc.

We are looking for exceptional individuals to provide independent, unbiased Insights on Asian Consumer Discretionary/Staples companies to our clients.

We have Independent Research Providers writing on equity, credit, FX and macro themes. Our model is simple: clients pay a single subscription fee to access all investment insight on the platform, and Insight Providers are paid monthly based on their Quantified Value Add. Insight Providers can additionally monetize client interactions via Premium Services and participate in Smartkarma Originals.

We provide a holistic solution for independent research providers, large and small: from publishing, to distribution, to simplifying the monetization of your work. Our platform enables Insight Providers to interact real-time with clients as well as each other and we provide comprehensive analytics on your performance versus peers.

Only applications on Smartkarma's website (https://www.smartkarma.com/home/insight-providers/) will be accepted.

• Part time (Monday to Wednesday, 10am-3pm)
• Diverse culture focused on employee engagement and development
• B-Corp company with multi-award winning products (Good Design, Red Dot and Dezeen)
• Customer-centric support team (4.8 / 5 star rating out of 2000+ customer reviews)

About Eva

Hi, we’re Eva! And we’re here to help fill your home with beautiful, functional, and affordable furniture. With our laser focus on design, marketing and customer-centricity, we want you to jump on board as we accelerate towards becoming Australia’s leading digital furniture company.

People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you'd like to be part of, read on below.

What’s the day to day like?  

• Be the main point of contact for customers on a daily basis by solving customer queries through Zendesk tickets, phone calls and other channels as necessary.
• Dispatch daily orders, ensuring successful delivery and keeping customers up to date
• Address any issues from customers and oversee day to day operations across the department such as organising returns and refunds and payment cancellations. 
• Liaising with freight companies to ensure deliveries are met and keeping customers informed along the way
• Aim to delight and achieve above industry standard NPS and CSAT scores
• Strive for greater efficiency across all customer support processes including identifying processes for improvement and implementing automations where necessary

Overview of the role

When we say customer-centricity, we actually mean it. We truly care about our customers and in order for you to succeed in this role, we need you to really care about them too. Being a customer-centric company means that you are our port-of-call for all customer feedback which is essential when we want to be one of the best darn digital furniture companies in Australia.

Being an entry level position, we’d love to help train you into becoming the next voice of eva. This is great entry point into a start up, where you'll learn skills such as liaising with operations, learning from the product team, or providing important feedback to marketing. All we need from you is the right mindset to learn quickly, think out of the box and flourish in a role that’s immensely rewarding. Plus we’re a pretty cool bunch of people.

• Experience in ecommerce, logistics or retail consumer goods settings
• Are tech-savvy and have experience using and optimising Zendesk and Monday
• An ability to multitask like a task conquering octopus
• Organisational skills that would make Marie Kondo jealous. 
• Calm under pressure and can think on your feet when tackling problems head-on. You don’t need to always have the answers, but you know where to find them.
• Find yourself naturally building relationships with the barista at your local coffee shop.
• Availability to work a set roster which includes one weekend day 
• You’re data and metrics-driven, you’re naturally inquisitive about what the insights tell us and use this to inform decisions. 
• Ability to work relatively unsupervised

What else is in it for you?

• Flexible work arrangements (hybrid in-office and WFH)
• Annual company-wide Rest and Recover day
• Monthly team events (prev. events have included the Australian open, cooking classes & escape rooms).
• Free anniversary mattress and sweet, sweet friend/family discounts.
• Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• An autonomous work environment where there is never a regular ‘days work’.
• All the coffee/ tea/ beers/ kombucha you need.
• A diverse culture and a bunch of really lovely people

If you’ve managed to read this all the way through and have found yourself nodding along the way, then we’d love to see your application come through to our inbox.

Yours kindly,

Amanda from Eva

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Senior Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure, VMWare and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

Requirements

• Advanced understanding of end user support and Active Directory
• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Compelling package that includes salary, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Reporting to the Director of Corporate Security, the Security Analyst provides technology leadership and hands-on management of key security related IT operations and infrastructure items for the internal corporate systems.  The Information Security Analyst will ensure compliance of overall security program and policies.  Additionally, provides a cyber secure environment and security posture that fosters a high-trust relationship between Dynatrace, its employees, partners, and customers.

This role will be responsible for Threat response, Vulnerability management, executing strategies and ensuring organizational and client IT security expectations are being satisfied. There will be an expectation of collaborating with various cross organizational teams to identify the approach, deliverables, schedule, and tools to deliver within established constraints.

• Location: Australia or APAC region.
• Remote or virtual work is possible if located in the Asia Pacific region.

Responsibilities

• Examine and respond to reported security incidents and phishing attempts, determining the root cause, and escalating as needed.
• Manage and track remediation activities discovered through vulnerability management and scanning tools.  Ensure vulnerability management policy is followed.
• Become subject matter expert (SME) and make recommendations for improvements in security monitoring and compliance tools such as SIEM, Scanning Tools, Firewalls, Microsoft E5 Security Suite, etc.
• Develop and deploy pragmatic solutions, practices, and procedures to ensure Dynatrace meets internal and customer security requirements. 
• Provide operational efficiency within the security team by providing and analyzing key metrics, performance indicators and threat assessments in accordance with security policies and procedures.
• Uncover, categorize, track and close security loopholes to maintain a secure environment.
• Maintain and validate security evidence repository with required documentation for compliance with security policies and audit requests.
• Generate dashboard and scorecards to articulate the current security posture and threat level.
• Reduce time to complete customer security RFIs while improving accuracy and quality of responses.
• Obtain 100% compliance with IT security awareness policy both annually and for new hire training within the specified training windows.
• Maintain SOC2 Type 2 attestation on an annual basis, pursue and facilitate additional certifications as required by business (FedRAMP, ISO 27002:2013, etc.).
• Review Dynatrace vendor’s security posture to ensure they meet Dynatrace requirements.
• Work with third-party security vendor, ensure they have high quality responses and review all RFI responses for accuracy.  Ensure security controls and question bank are updated and accurate.  

About The Role
As a Support Operations Manager, you will lead, manage, and be the escalation point for the Technical Operations Engineers and Menu & Support Leads, in order to provide world-class customer support to our global clients across all our products: Serve, Connect, Reward and me&u. In addition to your day-to-day leadership responsibilities, you will dive through the data to identify key opportunities and work cross-functionally with other departments to retain revenue and increase customer satisfaction.


What You’ll Do
- Onboard, train, manage, motivate and develop the Technical Operations Engineers, Menu & Support and Customer Experience Leads, providing coaching, engagement and evaluation to assist them in their day-to-day responsibilities and career development.
- Oversee the Customer Experience and Customer Support team to ensure requests are assigned appropriately and actioned in a timely manner within relevant SLAs.
- Build, develop and maintain internal systems and processes that ensure effective communication and escalation of issues between support and engineering teams, including product feedback and ideas to improve the product.
- Review, report and advise relative importance/impact/priority of product issues to ensure swift resolution and reduce customer impact.
- Establish and maintain processes for effective communication and collaboration between Support and other departments.
- Enable and build a strong culture of data-informed decisions, allowing teams to feel supported, have clarity and thrive with measured results.
- Be obsessed with data and analytics, building dashboards to measure KPIs and identify opportunities in line with priorities such as Net Revenue Retention, reducing the number of support cases, response times and increasing CSAT.
- Ensure the Support and Customer Experience teams are set up for success with the required tools and documentation in place to deliver an excellent customer experience to our customers.
- Provide non-technical and technical support to our customers and serve as the escalation point for the Technical Operations team and Menu & Support team.
- Be the Customer Success team's source of truth regarding technical issues and troubleshooting, escalating issues to the developers when issues are confirmed.
- Lead and coordinate the Technical Operations and Customer Support team during and after high-severity incidents.
- Work closely with the Customer Operations Director to identify improvements to processes, tools and products to reduce the number of inbound support requests.
- Work with the Programs and enablement Manager to ensure correct internal and public documentation for all support and product-related knowledge bases.
- Create and manage our incident response plan and ensure all SLA’s are met.
- Directly handle communications and be the escalation point for large enterprise accounts and groups.

What You'll Need
- You’re a leader in nature; you’re motivated by nurturing both new and existing talent.
- Strong organisation and time management skills, with the ability to juggle multiple priorities and projects. This is a busy and fast-paced team within the company.
- You think outside the box and love continually improving processes. In previous roles, you’ve run, or been heavily involved in, operational improvement projects.
- Technical understanding of the company hardware and software platforms to provide support and guidance to venues.
- Understanding of how web applications work and being able to analyse and interpret log data (using platforms such as Datadog) to troubleshoot and resolve issues.
- Knowledge of SQL or other database query languages
- Experience with leading globally dispersed teams
- Technical understanding of APIs and how they work, given that all integrations utilise APIs
- Basic knowledge of writing HTML, CSS and Javascript code - relevant to Connect templates
- Ideally, previous experience with building automation and apps using Superblocks to increase efficiency and lessen reliance on the Engineering team

About AGA: AGA has more than 30 years’ experience in training people and placing them into employment, with a focus on apprenticeships and traineeships. AGA partners with the MAS National consortium Read More...

Click here to view more detail / apply for Education Support Traineeship

Employer: Better Rehab
Role: Behaviour Support Practitioner
Employment type: Full Time OR Part-Time
Term: Permanent & Ongoing
Salary: $75,000 - $115,000 + Superannuation + Travel Reimbursement + Performance Incentives + Benefits

VIC:
• Briar Hill
• Geelong
• Gippsland
• Moonee Ponds
• Mornington
• Mulgrave
• Surrey Hills
• Werribee

About the Role:

At Better Rehab, no two days are the same, though a typical Behaviour Support Practitioner's day may involve:
• Working with clients with a range of presenting needs including complex care, intellectual disabilities, communication difficulties, mental health and behaviours of concern.
• Providing high quality specialist care to clients in order to optimize and improve their health outcomes and psychological wellbeing.
• Undertaking comprehensive functional behaviour assessments
• Assisting people in the understanding and adjustments of attitudes, expectations and behaviour
• Developing individualized, client-centered behaviour support plan recommendations, and working within a multidisciplinary team to implement such recommendations
• Reviewing comprehensive behaviour support plans
• Training and supporting colleagues, providers and families to implement behaviour support plans and related strategies
• Promoting provider, family and other caregiver involvement through individual and group caregiver and provider training.
• Understanding of restricted practices and the role of the Quality and Safeguards Commission
• Providing consultation and supervision to core PBS practitioners working with participants with complex needs
• Ensuring Better Rehab's services maintain best practice and develop the tools to provide positive outcomes for participants
• Demonstrate the ability to maintain clinical standards of record keeping and reviewing clinical work.

Benefits:
• A dedicated Clinical Supervisor, who you will meet with one-on-one and in-person each week
• A comfortable office environment and a Structured Career Pathway
• A supportive multidisciplinary team to collaborate with and learn from. Both ad-hoc and in group sessions.
• Realistic targets and expectations
• Performance incentives for going over and above! Including rewards scheme that can be redeemed for financial benefit, leave and/or experiences
• Paid Parental Leave, Wellbeing days and 4 days study leave per year and PD budget to attend external events.
• Commitment to your development via our industry leading, specialised Learning and Development function
• Free Daily breakfast.
• Opportunity to relocate Nationally across our ever-expanding organisation.
• Flexible working hours and work from home options available
• You will have Professional Indemnity Insurance covered and have access to discounted Health Insurance.
• KM reimbursement is provided, and Novated Lease scheme is available.


About you:
• Previous experience in the area of Positive Behaviour Support and demonstrated experience with positive behaviour support practices and conducting functional behaviour assessments
• Experience creating BIS Plans and PBS report writing
• Experience leading and supervising clinicians in a PBS setting
• You have undergraduate qualifications in Allied Health, Psychology, Social Work, or Applied Behaviour Analysis
• You have a strong understanding of healthcare industry. Prior experience with NDIS is highly desirable
• You understand relevant policy and legislation relating to Behaviour Support and Restrictive Practices
• You have 2+ years’ experience working with people diagnosed with Autism Spectrum Disorders and/or other disabilities who engage in severely challenging behaviours of concern
• You have your own car and a valid drivers’ license
• Evidence of Working With Children Check (WWC)
• Evidence of Police Check
• Evidence of NDIS Worker Screening Check (will be reimbursed by company)
• Evidence of full covid vaccination status

For more information, or to apply for the role, please send a copy of your resume through to myfuture betterrehab.com.au

About the business

iGreenData is a next-generation technology company focusing on Cloud, Data, and Digital first solutions that are changing how technology provides value to businesses, empowering organisations to take advantage of the scalability, reliability, and improved performance of cloud computing. We offer highly differentiated technology services to our customers. Our customers benefit from the industry-leading digital and cloud capabilities we deliver together with our niche partner ecosystem. We leverage our intellectual property and our unique family of accelerators to helping our customers develop and run Intelligent businesses and transform the customer experience.

What you'll contribute to the position

As a Programmer Analyst, you will use technical expertise to design and implement software solutions for our customers. You'll apply your passion for building clean, robust code to large-scale systems. With your well-developed interpersonal skills, you will be an active team member and contribute to delivering customer-focused, optimal quality business outcomes.

About the role

With iGreenData, you'll excel as a Programmer Analyst engaging with your peers in the design and development process alongside customer stakeholders.

What you'll do:


Here's an overview of some of the responsibilities as a Programmer Analyst.
Work in agile software delivery teams.
Implement software technology solutions that meet and exceed customer requirements and expectations
Analyses user requirements, creates system plans and requirements documentation, and encodes, tests, debugs, maintains, and documents programmes and applications.
Develop high-quality code that can function with existing code, patterns, and architectural techniques
Effectively utilise development best practices
Active participation in team agile development practices
Ensure superior code quality through methods including unit testing
Design systems that are effective in production environments and are easy to maintain
Help our clients maintain and run reliable applications and systems
Promote modern Programmer Analyst practices
Keep your skills up to date and always be looking for continuous improvement


Experience and Skills


A minimum of 5 years of Programmer Analyst Experience
Hands-on experience on Spring Boot, Microservices & Serverless Architecture
Critical to have solid development experience in a Java focused on data, APIs & Microservices
Experience in Java & Java frameworks - Spring (Core, MVC, Boot), Struts, JPA/Hibernate
Experience with API design and building RESTful web services
Experience in Multi-threading and high availability / high throughput programming
Experience with Performance tuning
Proven skills with HTML5, CSS3, JavaScript, React/Angular
Experience with Containerisation/Kubernetes Docker
AWS Cloud project experience
Experience working with any cloud platform AWS, GCP, AZURE
Microservices, AWS/GCP Cloud Deployment, and API
Excellent verbal and written communication skills
Strong time management skills with the ability to prioritise workloads under pressure and meet deadlines
A self-starter who is hands-on and knows how to find answers and work with ambiguity
Value-driven and practical in your approach

Role Description/Main duties:
• Working with users to formulate and document business requirements
• Identifying, investigating, and analyzing business processes, procedures and work practices
• Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behavior
• Meeting the clients to discuss system, requirements, specifications, costs and timelines.
• Using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects
• Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
• Creating user and training documentation, and conducting formal training classes
• Developing functional specifications for use by system developers
• Using data and process modelling techniques to create clear system specifications for the design and development of system software.
• Help in recruiting and supervising developers and other personnel and oversee their professional development and training.
• Acting as a central reference and information source, providing guidance and assistance in the system project decision making process
Responsibilities:
1. Taking ownership of the projects and delivery of key milestones assigned to you.
2. Regular communication with the customer both internal and external stake holders as required
3. Taking responsibility for deploying functional solutions, such as creating, adopting and implementing various ML models which ensure acceptable quality and integrity of the use cases
4. Developing functional specifications and overall architecture for use by system developers.
5. Estimating and budgeting the projects delivery and deliveries.
Essential Skills required to perform the above job role:
Data Mining, ETL, Data warehouse, Data Modelling, Project Management tools (VISIO, DRAWIO)
Special Skills required to perform the job role:
R, R-studio server, Alteryx, Python, understanding of Hadoop, Pyspark and IBM Kubeflow structure, JIRA,
Confluence, Vertica.

Responsibility -
Provide day-to-day Site Installation technical support
• Ensure compliance with legal requirements, construction and safety codes, and other regulatory requirements
• Work closely with the LEAN team for site execution optimization & management
• Implementation and management of new engineering initiatives (e.g. Tools, Material and products)
incl. time, cost and quality impact
• Development and implementation of site execution cost saving initiatives
• Progress reporting to Senior Management
• Provide clear direction for Vestas site personal (if and where applicable)
• Maintain a good working relationship with client (if and where applicable)
• Support all operational stakeholders across the APAC region (e.g., Sales, bid and sourcing
department)
• Engage and influence internal, external, local, and global stakeholders to take appropriate action to
improve overall reliability and customer satisfaction.
• Supports the business case creation, validation, and escalation of solution development and upgrades
associated with turbine components.

Qualifications
Minimum 5 years' experience in a similar position.
• B.S. or M.S. in Engineering from an accredited university• Professional technical understanding of Wind Turbine mechanical and electrical systems, root cause
analysis, reliability engineering, fault analysis, and solution development
• Professional methodical and problem-solving skills; ability to develop clear and repeatable solutions to
complex problems and use sound judgment in choices
• Experience in providing general administrative and technical support.
• Advanced IT skills, e.g. MS Office, MS Project user or key user.
• Preferably first experience in people management, alternatively strong interest in it.
• Cost awareness and customer orientation.
• Managed teams in a major project portfolio environment,
• Developed and implementation of best practice systems and procedures.
• Managed sub-contractors in remote site locations e.g. crane, excavation, electrical, civil.
• Management and reporting of budgetary requirements.
• Experience providing service with direct customer interface.
• Experience in high pressure situations in major construction management environment.

Competencies
Be the point of contact for Global construction interphases (LEAN, InCom, Product Management, VPS,
factories, etc.)• Provide effective support that achieves a highly aligned, engaged, and motivated installation team
that produces high-level results against Key Performance Indicators and Operational Objectives.
• Management and implementation of product updates and engineering solution which incl. Tools,
Material and products (internal or external)
• Support and technical documentation discussions and improvements
• Support in compiling internal and external reports to communicate improvements
• Analyse, manage and mitigate risks (Time & cost) - where applicable
• Be the escalation point for operational topics during the execution phase
• Improve safety culture within the organization

Datacom is offering pathways and opportunities for Aboriginal and Torres Strait Islander people at any life stage to build and launch a successful career in the technology industry.

Build a future proof career in Tech with transferable, in demand skills. This pathway offers dedicated training, a supportive environment and access to the tools and resources you’ll need to excel as your experience and expertise grow!

About the Opportunity

As a beginner Tech Assistant, you’ll be part of a wider team that work directly with Datacom’s clients. No experience is required, we'll provide comprehensive training so that you can help solve technical issues as they arise over phone, email or an alert system. This role requires working in a time sensitive environment, with the option to escalate for additional support where necessary.

Your training will include an introduction to ITIL. A globally used Service Management Framework that will help you identify, troubleshoot and resolve incidents.

What does success look like?

• A great attitude and willingness to learn
• A team player
• A problem solver
• Understanding customer service
• Attention to detail
• Driven and motivated
• Interest in learning and diversifying skillset

Due to the nature of Datacom’s clientele, as part of the onboarding process we will a Datacom sponsored Baseline Security Clearance.

What we're looking for

While exposure to Technology (either through self-learning or formal qualification) would be ideal, it isn’t required. We're looking for people ready to build their skills, adapt and learn. We can show you the ropes, so long as you’re willing to put in the effort.

Flexibility & Hours

This opportunity is full time with a target start date from March/April 2024.

The operational hours in Tech Assistant vary from Monday to Sunday (8.00am – 6.00pm) we also have afterhours roles which require availability Mon-Sun (6:00pm – 8:00am)

This role is 100% based onsite. We have a stunning new office in Docklands. Situated at Two Melbourne Quarter, you’ll have easy access to public transport, shops, and cafes.

The future is bright!

The scope of Datacom's expertise is broad. We have teams in Cloud, Cyber and Networks, Software, Design, Project management and Consulting (to name a few!) So, while you can build a solid career in Tech Support there are plenty of pathways you can specialize in, once you build a core skillset.

About Datacom

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

We have over 6,500 people across our global offices and generate an annual revenue of over AU $1.48 billion annually. This makes us one of Australasia's largest professional IT services companies. We are committed to hiring, developing and promoting diverse talent.

Requirements

• AU Citizenship only
• Available full time
• Start Date approx. March – April