Datacom is offering pathways and opportunities for Aboriginal and Torres Strait Islander people at any life stage to build and launch a successful career in the technology industry.
Build a future proof career in Tech with transferable, in demand skills. This pathway offers dedicated training, a supportive environment and access to the tools and resources you’ll need to excel as your experience and expertise grow!
About the Opportunity
As a beginner Tech Assistant, you’ll be part of a wider team that work directly with Datacom’s clients. No experience is required, we'll provide comprehensive training so that you can help solve technical issues as they arise over phone, email or an alert system. This role requires working in a time sensitive environment, with the option to escalate for additional support where necessary.
Your training will include an introduction to ITIL. A globally used Service Management Framework that will help you identify, troubleshoot and resolve incidents.
What does success look like?
- A great attitude and willingness to learn
- A team player
- A problem solver
- Understanding customer service
- Attention to detail
- Driven and motivated
- Interest in learning and diversifying skillset
Due to the nature of Datacom’s clientele, as part of the onboarding process we will a Datacom sponsored Baseline Security Clearance.
What we're looking for
While exposure to Technology (either through self-learning or formal qualification) would be ideal, it isn’t required. We're looking for people ready to build their skills, adapt and learn. We can show you the ropes, so long as you’re willing to put in the effort.
Flexibility & Hours
This opportunity is full time with a target start date from March/April 2024.
The operational hours in Tech Assistant vary from Monday to Sunday (8.00am – 6.00pm) we also have afterhours roles which require availability Mon-Sun (6:00pm – 8:00am)
This role is 100% based onsite. We have a stunning new office in Docklands. Situated at Two Melbourne Quarter, you’ll have easy access to public transport, shops, and cafes.
The future is bright!
The scope of Datacom's expertise is broad. We have teams in Cloud, Cyber and Networks, Software, Design, Project management and Consulting (to name a few!) So, while you can build a solid career in Tech Support there are plenty of pathways you can specialize in, once you build a core skillset.
About Datacom
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
We have over 6,500 people across our global offices and generate an annual revenue of over AU $1.48 billion annually. This makes us one of Australasia's largest professional IT services companies. We are committed to hiring, developing and promoting diverse talent.
Requirements
- AU Citizenship only
- Available full time
- Start Date approx. March – April
