The Position:

We have an exciting Part time opportunity to join our In-Work Support Coach team in South Granville and surrounding suburbs.  If you’re looking for work with purpose that has that ability to change peoples’ lives for the better, we want to hear from you. The right person has great opportunity for career progression within the team.   

The In-Work Support Consultant’s role is to support our clients once they have a job, and work with employers, ensure long-term sustainable employment. 

On a typical day as an In-Work Support Coach you might be:  

• Ensuring all placed clients are supported and contacted, at least fortnightly; 
• Identify areas where alternative or additional training is required and facilitate this support where appropriate;  
• Tracking all placements and maintaining up-to-date records; 
• Providing on the job support to participants and employers to ensure Participants maintain sustainable and ongoing employment; 
• Liaising with employers, clients, and other team members to assist clients to maintain their employment;  
• Assisting with management of claims; 
• Escalating risks or concerns through appropriate channels; and 
• Ensuring our clients, employers and those we work with, receive exceptional service at every stage of the process.  

You will be working with a vibrant, collaborative and goals focused team of employment services professionals from diverse backgrounds, who are all seeking to have an impact in the diversity and inclusion space. 

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

We are seeking a detail-oriented and analytical Product Analyst to join our dynamic team. In this role, you will play a critical part in driving the further development and optimization of our PayID and International Payments Service (IPS) products, ensuring that it meets the continuous needs of our users and aligns with our company’s strategic goals.

As a Product Analyst for PayID and IPS, you will be responsible for gathering and analyzing data, interpreting market research, and collaborating closely with cross-functional teams, including engineering, payment operations, fraud management and marketing teams. Your insights will help inform product enhancements and support decision-making processes. You will utilize data visualization tools to communicate findings effectively and will be involved in developing metrics to measure the product's performance. This is an exciting opportunity to work in a rapidly evolving sector, where you can make a tangible impact on the success of PayID and IPS products.

Additionally, you will have the chance to contribute to innovative solutions that enhance user experience and drive user adoption. If you are passionate about product analysis and have a keen interest in payment technologies, we want to hear from you. Join us in shaping the future of digital payments and being a key player in our product development journey.

Primary Accountabilities, Duties and Responsibilities:

• Gather, analyse, and interpret data related to PayID and IPS usage, user behaviour, and market trends.
• Analyse Participant banks’ feedback to better understand business and operational impacts of the products in market.
• Understand the operational and lower-level technical aspects of the products to determine if the application of operational processes is fit for purpose.
• Develop and maintain key metrics and dashboards to track product performance and present insightful reports to stakeholders.
• Determine ways to improve performance through guidance, rule changes and best practices to ensure industry alignment.
• Analyse market research to inform product strategy and initiatives.
• Apply abstract reasoning to complex problems and devise creative solutions.
• Collaborate with cross-functional teams including engineering, payment operations and commercial to align product development with business goals.
• Create and maintain an up-to-date product backlog.
• Assist in prioritising features and enhancements based on user feedback and analytics.

Key Competencies and Skills: 

• Bachelor's degree, preferably in Finance, Data Analysis, or a related field.
• Proven experience as a product analyst or a similar role in the payments or fintech industry.
• Strong analytical skills with experience in data interpretation and visualization tools like Power BI or Tableau.
• Excellent written and verbal communication skills.
• Understanding of payment technologies and digital payment systems.
• Exposure in product management methodologies and tools.
• Ability to prioritize and manage multiple projects and tasks.
• Ability to work collaboratively in a fast-paced team environment.
• Experience with user experience (UX) research methods and tools is a plus.

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role.

Egis is seeking a dynamic and experienced Business Support – Senior Leader to join our team, overseeing Business Support operations across Australia and New Zealand. This leadership role is integral to harmonizing the efforts of Business Support Officers (BSOs) and Project Support Officers (PSOs) across the region, ensuring high-quality and consistent service delivery. The successful candidate can be located in either Australia or New Zealand.

Key responsibilities:

• Lead and manage the Business Support team across ANZ, providing coaching, development, and guidance to ensure continuous improvement and alignment with business objectives.

• Maintaining an understanding of systems and changes within the organisation, communicating integral information to the business support team as required.

• Apply a commercial and strategic perspective to business support functions, ensuring that the team’s activities align with Egis’ broader strategic direction.

• Coordinate BSO/PSO resources across ANZ, manage real estate portfolios, and lead travel coordination.

• Overseeing supplier and subcontractor coordination, vehicle fleet management, and customer relationship management (CRM) tasks.

• Oversee office management, including workplace health and safety, and compliance with quality and environmental policies - ensuring all offices are resourced and supported effectively.

About Us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

The Role

We have an exciting opportunity for a L2 Service Desk & Onsite Engineer to join our busy Service Centre Team in Sydney. 

The role will be based in Alexandria and will be predominately L2 helpdesk/phone based work with occasional travel between customer sites which are both located within Metro and regional NSW as and when required. 

The successful candidates will have previous MSP experience and provide helpdesk support to ensure the smooth operation of IT services for our customers.

2+ years of experience working within a Service Desk or Field Services role.  

Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).  

2+ years Active Directory, DNS, DHCP and group policy experience  

2+ years experience working with a ticket management system.  

Qualifications

A valid Driver's Licence and your own transport

IT degree or Diploma

blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Novated leasing available for all employees
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.

We are looking for a Strategy Analyst who will work closely with our strategy, product, business, design and development teams to build and deliver cutting-edge applications to completely change the delivery of healthcare for everyone on the planet. The role will be based in Sydney. Our core solution captures structured, protocolised and clinically validated data, empowering better patient-centred outcomes and generating new leaps in healthcare.

The Role

As a Strategy Analyst, you will be instrumental in the strategic direction, detailed planning and cross area projects. You will work closely with the Chief of Strategy and Performance, the Chief Product Officer and Chief Growth Officer. 

Strategy & Performance at Big Picture has responsibility over several areas:

• Setting the strategic direction in concert with business area lead including but not limited to product direction, commercial strategy, competitor analysis, market research and financial direction
• Running our strategic partnerships with different organisations. These partnerships are usually either technology partnerships which improve the capabilities of our platform or service that are needed for us to deploy or enhance our product  
• Performance involves working with the functional vertical business owners on cross functional projects to improve business performance 

About You

• You are curious
• You are able to work autonomously 
• You enjoy making change in organisations
• You have a collaborative mindset and ability to work effectively in cross-functional teams
• You have a strong business acumen and understanding of market dynamics
• You have a familiarity with strategic frameworks and methodologies
• You have experience in the healthcare space (nice to have)

The right person will:

• Have a tertiary degree in a discipline like Maths/Statistics, Engineering, Computer Science, Physics, Medicine, Economics, Actuarial Studies etc.
• Have 2-4 years of experience in strategy 
• Have experience in most of the following:
• Client/stakeholder engagement and management 
• Strong project management skills, with the ability to manage multiple projects and priorities simultaneously
• Strong written and verbal communication skills, with the ability to effectively present complex ideas
• Building stories through data in the form of decks
• Data visualisation

Nice to have experience:

• Analytics languages (SQL, Python, R or similar)
• Building statistical models like GBMs, GLMs and/or Clustering

You’ll love this role if you:

• Want to be part of a company that has the potential to change medicine;
• Thrive on working in a dynamic organisation that is rapidly evolving and are comfortable navigating through the ambiguity, change and occasional challenge that it creates;
• Have a growth mindset, a high ownership mentality and a willingness to take responsibility for goals and outcomes;
• Excel at interpreting your findings and communicating your analysis to multiple stakeholders;
• Have strong technical skills and a desire to develop them further;
• Enjoy using your initiative and experience to identify (or ideally, pre-empt!) issues, while growing and supporting the team with new ways of thinking;
• Connect to our mission for better patient healthcare.