• Respond to requests for technical assistance in person, via phone, communication channels
•  Diagnose and resolve technical hardware and software issues 
•  Advice user on appropriate action 
• Follow standard help desk procedures 
•  Redirect problems to correct resource 
• Identify and escalate situations requiring urgent attention 
• Stay updated with system information, changes, and updates 
• Security oriented
• Maintains the office environment: Performs repairs, monitors building systems, manages space allocation, oversees vendors, and coordinates office moves.
• Provides logistical support: Manages office supplies, assists with events, acts as a point person for mail/shipping and visitors, and responds to facility issues.
• Ensures safety and well-being: Maintains fire/disaster plans, coordinates with building management, and trains new staff.

Reporting to the Director of Technical Support, the Technical Support Engineer provides technical support to our clients and contributes to the implementation of new data collection and reporting applications that leverage the Forsta HX platform.

The candidate must possess computer programming skills and have a working knowledge of Web technologies (HTML, CSS, DOM, JavaScript).  Knowledge of component-based software development, SOAP and REST API Web Services are a plus.

Join our cyber security team and be part of transforming our digital experience and delivering innovative capabilities for Nine.  We offer a flexible working environment in a culturally diverse and high functioning team. 

This is an expansion of the Cyber Security Engineering team, focused on managing End User risk - configuring, maintaining, and continuously improving cyber security tools such as Cloud Access Security Broker, Zero Trust Network Access, Cloud DLP, Secure Web Gateway, Endpoint Privilege, and EndPoint Management. This will include reviewing and improving monitoring and access controls for other critical SaaS services such as Google Workspace, Slack, JIRA, Confluence.

You will work alongside other members of the Cyber Security Engineering team who are responsible for researching, architecting and implementing Cyber Security capabilities for the Nine group.

This role will also be exposed to other Cyber Security tools, including endpoint privilege, vulnerability management and identity tools amongst others.

The Cyber Security Support Engineer plays a crucial role in safeguarding Nine’s critical systems and data by overseeing key controls that protect Nine’s data and content.  This role involves maintaining and tuning robust policy settings that control access to key applications and portals, managing access to applications, troubleshooting cyber security application issues and responding to service interruptions and incidents. 

This role will also assist the team in performing other key security functions such as vulnerability management, help coordinate vulnerability remediation efforts, and ensure continuous improvement of security posture. Other cyber security engineering tasks involve product evaluation and implementation, risk management and security incident response. 

Key accountabilities of this role is to:

• Implement, configure, and maintain endpoint solutions to securely manage, monitor, and control access.

• Define and enforce policies and procedures for the management of endpoints ensuring compliance with industry standards and regulations.

• Conduct regular reviews and assessments to identify and remediate security risks related to SWG, CASB and DLP.

• Monitor and audit privileged activities, ensuring compliance with policies and promptly addressing any anomalies or security incidents.

• Conduct regular vulnerability assessments, penetration tests, and security scans on systems, networks, and applications to identify vulnerabilities and weaknesses.

• Stay informed about emerging threats and vulnerabilities by monitoring security advisories, research reports, and threat intelligence sources.

• Translate threat intelligence into actionable insights for managing end user risk

We are seeking a skilled Business / System Configuration Analyst to join our small transformation team and contribute to the successful implementation, configuration and maintenance of our proprietary in-house system. This is a great opportunity to join the team from the get-go as we start our build and transformation journey, you will play a crucial role in ensuring the system is optimized, secure, and aligned with business requirements.

The role will require you to have experience and deliver on the follwing:

• Structured and critical thinking to synthesise data from several systems and map those into receiving system. Understand transformation requirements.
• Collaborate with cross-brand / cross- functional teams to gather system requirements and translate them into configuration specifications.
• Configure and maintain system settings, parameters, and rules to ensure optimal performance.
• Work extensively with business to identify data which requires cleaning. Proactively solutioning how to lessen business load required to clean data.
• Troubleshoot configuration issues and provide timely resolutions.
• Collaborate with developers and system administrators to implement changes and updates.
• Facilitate business testing by providing test scripts, functional support, and being the conduit to capture issues for resolution by the development team
• Be proactive in identifying areas of process/technology improvement/innovation
• Document configuration changes, processes, and best practices.
• Participate in system upgrades and migrations.
• Ensure compliance with security protocols and data privacy regulations.
• Provide end-user support and training related to system configuration.
• Strong knowledge of system configuration principles and best practices.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration abilities.

If you are passionate about system configuration, enjoy working in a dynamic environment, and want to contribute to the success of our in-house system, we encourage you to apply!

Hi. We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

Purpose of your role

This role is an integral part of the Group Finance team responsible for providing financial reporting and insights for the business. Focus areas of this role include partnering with members of our Group Executive team to prepare and provide financial results analysis and insights, enabling excellence in business performance of each respective function.  You will also collaborate closely with our Group Financial Controllership team on month-end and year-end financial reporting and you will manage the budgeting and forecasting process for your key Group functions.

This role will suit a highly engaged and curious individual, capable of clear communication, with a high level of commercial acumen, attention to detail and the ability to critically assess information to provide valuable, actionable insights.

What you do

• Partner with members of the Group Executive team to provide ongoing financial reporting and analytical support through delivery of regular functional performance reporting, key insights and ad hoc analysis
• Manage the month end process for allocated functions including ensuring that financial results are accurate, and reports are released with detailed insights on performance against expectations
• Lead the forecasting and budgeting process for allocated functions, ensuring the accuracy and critical analysis of all inputs and outputs, including timely communication with all stakeholders throughout the process
• Assist with the development of ad-hoc business cases supporting investment opportunities
• Assist the wider business in understanding performance drivers, performance against expectations and developing insights to assist key stakeholders in making informed decisions
• Identify and implement continuous improvements across finance processes including leveraging technology to enhance reporting capabilities, planning, and month end process

Our client’s success is our success. And you make it happen 
Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP (New Payment Platform), buy now, pay later, and open banking.  
 
Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it… often, in months, not years.  
 
We are looking for a Fraud Analyst to join our Fraud and Crime Monitoring team and help prevent high-risk and fraudulent activity across payments and digital banking channels.  
The Fraud Analyst is integral to the successful deployment of fraud rules, strategies and delivering optimal outcomes for our clients and their customers. The team is accountable for identifying new threats by analysing; complex data sets; behavioural data; and intelligence to test and implement fraud or scam monitoring strategies in various platforms. 
 
In this role you will be responsible for: 

• Detection of fraudulent transactions at the earliest opportunity and recommending strategies to reduce fraud. 
• Testing and Implementation of rules within detection systems to reduce fraud. 
• Validation of new and emerging data sets, including the proficiency of AI and Machine learning models 
• Investigation of complex events to drive the optimisation of rules and controls 
• Detection of common points of compromise, and mitigating the risk associated with such events. 
• Providing advisory services to our clients and key stakeholders within Cuscal. 
• Contribution to investigations of significant items and escalation to management 
• Identifying weaknesses in processes and procedures to improve fraud prevention strategy. 
• Delivering insights to Cuscal clients on fraud trends, strategic insights and KPIs. 

About You: 

• You have proven experience working with tools that deploy rules, including algorithms, Artificial Intelligence and Machine Learning - Fraud or scam experience highly regarded but not essential. 
• Understanding of relational databases and programming, minimum Python and SQL. Java experience is also highly regarded.  
• Proven ability to build and manage strong stakeholder relationships. 
• Analytical mindset and the ability to effectively problem solve. 
• Good knowledge of Microsoft Office tools 
• Excellent communication skills, written and verbal. 
• Highly resilient and demonstrated confidence in working in a dynamic environment. 
• A Graduate Certificate in Fraud or Financial Crime or equivalent and post-graduate qualifications in Finance, Computer Science, Data Analytics or Criminology will be highly advantageous.

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

Company Overview:

Our Client is a leading name in the cryptocurrency exchange sector, is committed to delivering superior customer experiences through innovative technology and unparalleled support. As they continue to grow, we are looking for a dedicated Customer Support Manager who understands the dynamic nature of the digital finance.

Role Overview:

The Customer Support Manager will play a crucial role in shaping the customer support department, acting as the first point of contact for customers and representing the company's values and commitment to service excellence. This position demands a professional with a deep understanding of the cryptocurrency industry, compliance protocols, and outstanding managerial and customer relationship skills.

Key Responsibilities:

• Oversee the customer support team, providing leadership and guidance to ensure high-quality service delivery across all communication channels (live chat, phone, email).
• Recruit, train, and manage a small team, fostering a culture of excellence and continuous improvement.
• Serve as the primary liaison between the company and its clients, ensuring a smooth onboarding process and efficient resolution of inquiries and issues.
• Drive the closure of client queries and transactions, ensuring satisfaction and loyalty.
• Demonstrate excellent multitasking abilities, managing multiple communication platforms and tasks simultaneously.
• Uphold and enhance compliance protocol knowledge within the team.
• Engage in occasional in-person meetings, maintaining a presentable and professional demeanor at all times.

• Proven experience in the cryptocurrency, blockchain, or fintech industries, with a strong grasp of industry-specific onboarding processes and flow.
• Exceptional leadership skills, with experience managing a team of at least 3 individuals.
• Demonstrated excellence in customer service and relationship management.
• Outstanding communication skills, both verbal and written, with the ability to multitask effectively.

• Must be highly organized, detail-oriented, and capable of working under pressure in a fast-paced environment.

• Competitive salary and benefits package.

• Opportunity to work in a dynamic, fast-growing industry.
• Professional development and career growth opportunities.
• Flexible work arrangement with a blend of in-office and remote work.