About Us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

The Role

We have an exciting opportunities for L2 Service Desk and Onsite Engineers to join our Melbourne and Sydney Teams! 

The Melbourne role will be based in Abbotsford and will also require travel between customer sites which are both located within Metro and regional VIC as well as phone based support work within our Abbotsford office.

The Sydney role will be based in Alexandria and will also require travel between customer sites which are both located within Metro and regional NSW as well as phone based support work within our Alexandria office. 

The successful candidates will have previous MSP experience and provide Onsite and remote Incident resolution and fulfilment of onsite desktop activities and ensure the smooth operation of IT services for our customers.

Duties include assisting remote resolver teams with activities that require physical presence, creating knowledgebase articles and process documents, reducing the volume of incidents by identifying and eliminating root cause through pro-active problem management process.  

You will also assist the projects team with deployment of new infrastructure (desk and server side) and acting as the key technical representative of bA managed services. Setup new PC’s, phones, and mobile devices as per customers' existing documented processes and carry out the Software installation of preapproved desk side software.  

2+ years of experience working within a Service Desk or Field Services role.  

Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).  

2+ years Active Directory, DNS, DHCP and group policy experience  

2+ years experience working with a ticket management system.  

Qualifications

A valid Driver's Licence and your own transport

IT degree or Diploma

Valid Microsoft

VMWare, CISCO and ITIL certification desired but not essential.

blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Novated leasing available for all employees
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.

L1 - L2 Helpdesk Support technician – Hybrid – Melbourne

H&L POS is growing, and we have a new opportunity in Melbourne for an L1/L2 Helpdesk Support Technician to join our Support Team. Members of the Support Team assist our clients in their day-to-day needs and provide them with high levels of professional service.  

About H&L 

H&L is a hospitality technology company providing our clients with industry-leading Point Of Sale and inventory management tools to work and improve their business. H&L has been at the forefront of technology in the hospitality and food and beverage industry for over 30 years. Our clients range from small bars and restaurants to multinational organisations.  

With a commitment to delivering cutting-edge technology and exceptional service, we empower businesses to enhance customer experiences and streamline operations.

H&L POS is currently providing a point-of-sale solution to over 2500 clients across Australia. Leading in the pub sector with large accounts such as ALH, Rockpool, AVC, Solotel, and much more. H&L POS has been the leading provider of point-of-sale and inventory management solutions to the hospitality and food and beverage industry for over 30 years and is embarking on a new era of product growth, building a new generation of POS (Point of Sale) and Inventory Management software solutions. The intuitive and customer-centric approach behind our innovative products is why so many venues choose H&L, and why many of our customers are multi-award winners. Our goal is to build on our reputation and be the very best at providing in-house developed software to the growing food & beverage market. While at H&L, we're regarded as a leading systems developer, and we're first and foremost hospitality people.

The candidate can be anywhere within commutable distance of our office in Melbourne, working in a hybrid work model!

Our Support Team offers 

• Flexible hybrid working from home arrangements
• Training on our software, integrations, and hardware
• Quarterly KPI Bonuses

What does the role look like:

• Supporting clients with their operational hardware (Workstations, Touchscreens, Printers, etc) and software problems (H&Ls own Sysnet, Windows, third party, etc)
• Use your troubleshooting skills to quickly and correctly identify problems, potential solutions, and perform escalations
• Ensuring clients are satisfied with the resolutions you’ll provide them
• Conducting client procedural support and training 
• Recognising potential new or expansion revenue opportunities 
• Supporting other H&L staff
• Efficiently and accurately logging tickets through our ticketing system

About You:

• Excellent problem-solving skills
• A drive for great customer experience
• Thorough knowledge of Windows Operating Systems
• Great organisational skills
• General networking understanding
• Good understanding of desktop and web-based applications
• Good understanding of printer hardware and drivers
• Computer security concept and applications (Firewalls and Antivirus)
• Basic to intermediate SQL Server knowledge

• Hospitality and/or Point Of Sale experience (H&L POS software)
• Call Centre or Technical Support experience
• Experience using TeamSupport or other ticketing tools
• Excellent written and communication skills
• Ability to work under pressure
• The ability to work both in a team and autonomously when working remotely
• Eagerness to learn
• Fluent in English, both written and verbal, is essential
• Legally authorised to work in Australia

Join us at H&L and be part of a dynamic team dedicated to revolutionizing the Point of Sales experience for businesses across Australia.

If you are passionate about sales, technology, and making a significant impact, we would love to hear from you. 

For information about H&L POS, please visit our website at https://hlpos.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.