We’ve already helped countless Australians on their way to home ownership, but now we’re setting our sights on something bigger! We have a vision to become the undisputed destination for Australians to buy and own property, so we’re scaling our approach beyond mortgage broking and expanding into the provision of a Buyer’s Agent service. With this diversified offering, we’re intent on building lifelong relationships with customers and owning the property journey end-to-end.

A unique opportunity exists to lead our inaugural Buyer’s Agent team as Manager of Buyer's Agents. With a customer base of 4.5 million, a trusted national brand, and advanced technology, Aussie is well-positioned to lead in this rapidly growing field. We’re looking for an experienced and ambitious Buyer's Agent Manager to play a pioneering role in revolutionising how Australians find, finance, and purchase property.

As the Buyer's Agent Manager, you’ll lead a dynamic and experienced team of Buyer's Agents, empowering them to deliver exceptional customer experiences and drive operational excellence. Supported by industry-leading data, technology, and processes, your team will guide customers through their property journey, achieving a higher rate of successful exchanges than industry standards.

Key Responsibilities:

• Lead and Develop Team: Drive operational excellence, coach and train Buyer's Agents, and actively participate in recruitment to scale the team and meet ambitious goals.
• Achieve Performance Targets: Ensure the team consistently meets weekly and monthly targets, driving Aussie Homes Buying's operational and commercial objectives.
• Enhance Customer Experience: Implement strategies to maximise customer satisfaction and successful property exchanges, leveraging industry-leading data, technology, and processes.
• Drive Continuous Improvement: Collaborate with leadership to refine processes, boost productivity, and elevate team performance. Provide state- and suburb-specific insights to enhance the team's market expertise.
• Foster Partnerships: Cultivate relationships with internal and external partners, including Broker Operations, Sales, Property Analysts, and other relevant stakeholders to optimise resources and productivity.
• Optimise Platform Utilisation: Encourage and monitor the team's use of the Lendi Platform to enhance customer experience and achieve optimal results.

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As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
In a Project Management – Technology role, you’ll use best-in-breed PM tools to help us deliver products that will change the world of fintech. This will include overseeing the development of new products and services as well as new internal information systems and applications, new technology integrations, and infrastructure build-outs.

About the team:

Our PM teams work on significant projects with major banking and finance clients within the Capital Markets sector.

What you will be doing:

• Working closely with clients, local colleagues and the wider global team you will manage significant projects.

• Manage project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed

• Manage project risk and assist with problem resolution

• Develop, define and execute project plans, project scope, activities, schedules, budgets and deliverables

• Plan and coordinate all aspects of technical projects from initiation through delivery.

• Ensure requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

• Serve as liaison between technical and non-technical teams

• Working with cross functional teams to delivery projects on time and to budget

What you will need:

• At least 8 years of end-to-end Project Management experience in IT Software Implementation Projects for Banking/Capital Markets.

• Extensive knowledge of project management standards, processes, procedures and guidelines as well as various IT project methodologies and life cycles.

• Advanced skills with project management software.

• A bachelor’s in computer science, management information systems or business administration or the equivalent experience – PMP (Project Management Professional) certification may be required.

This role will be based in Melbourne Australia.

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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