Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The locations of our offices for these roles are based in Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth and Sydney. These roles are based in the customer or Datacom offices. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance.  If you are a Permanent Resident, please specify in your application as we may have other suitable opportunities available across our teams.

Please note that this role is expected to commence on 5 March 2024

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Join Slyp and be a part of revolutionising the world of receipts. We are a fintech dedicated to eliminating paper receipts and creating a seamless customer experience. With the backing of major banks and a team of industry experts, Slyp is at the forefront of transforming the way we view receipts. Today, we seamlessly tap our cards, our phones, even our watches to make a payment, but at the end of a transaction, we’re still handed a centuries old paper receipt that will likely end up in the bin. We thought there has to be a better way.

Why is Slyp a great place to work?

Slyp Village attracts top-notch talent from around the globe. Our inclusive environment allows Slypsters to unleash their creativity and drive, all while being part of a movement that's shaking things up for the better.

Here are some of our benefits:

• Employee Stock Ownership Program (ESOP)
• Generous L&D program - $1500 budget per anniversary for you to use towards honing your craft
• Slyp Gives - we run 2 community give back days each year
• Competitive leave policies including parental leave
• Flexible work and the option to work from anywhere in the world for a period of time
• Sweet pet friendly office, monthly (sometimes random) lunch and learns and always on team fun and experience program
  

What we are looking for

A Full-Stack Engineer who will help build both a consumer facing React Native app, and the backing service, that gives Australians a better, more sustainable way to get receipts. You will also contribute to our backend services that support direct integrations into merchant and financial institution apps, including Kmart, Country Road and the big 4 Australian banks.  

We are looking for a mid-level full-stack engineer who can design, develop, and deploy scalable and reliable web applications using AWS services, Kubernetes, TypeScript and React. You will be working with a team of talented engineers who are passionate about building innovative solutions for our clients. 

This role requires the candidate to be based in Sydney, NSW. Candidates who are not located near or in Sydney will not be considered.

What does a normal day look like?

• Design and implement scalable, reliable, and secure cloud services using AWS resources such as Kubernetes, API Gateway, Lambda, Kinesis, RDS, Dynamo and S3. 
• Design and implement frontend features for web and mobile using technologies such as using React, React Native, TypeScript, HTML and CSS. 
• Collaborate with other engineers, product managers, and designers to deliver high-quality products and user experiences. 
• Write clean, maintainable code with high test coverage following best practices and code standards. 
• Continuously learn and improve your skills and knowledge of the latest technologies and trends in cloud computing and web development. 
• Participate in our on call rotation and work with other engineers on high priority incidents. 
• Ensure continued platform compliance in line with our ISO, security and external privacy requirements. 
  

Requirements:

• At least 3 years of experience in a similar software engineering role 
• A degree in computer science, engineering, or a related field, or equivalent work experience 
• Proficient in TypeScript, NodeJS and either React or React Native, and willing to learn new frameworks and technologies as you contribute to a broad set of services and apps 
• You’re a team player and collaborate with the team to adjust to changing priorities 
• Excellent communication, collaboration, and problem-solving skills 
• Experience with testing tools such as Jest, Cypress, or Playwright 
• Experience with designing and deploying cloud resources, preferably on AWS 
• Experience with Git, developer code review processes, and CI/CD tools such as GitHub Actions  
• Strong knowledge of web development fundamentals, such as RESTful APIs, security, performance, etc. 

A little on our technology

• Cloud based and AWS hosted
• We use React Native and React for our app and web frontends, and encourage engineers do some full stack development
• We also support native mobile SDKs to make it easier for our partners to integrate
• Our backend services are primarily TypeScript NodeJS containers running in EKS / Kubernetes
• We lean on AWS serverless technologiessuch as API Gateway (including CloudFront, WAF and Shield), Lambda, Kinesis, SNS and SQS
• We store data in AWS Aurora (Postgres), DynamoDB and S3
• Our data lake is based on AWS serverless technologiessuch as Redshift, Athena, QuickSight and Glue
• We value customer data and keep security front of mind and at our core
  

Our recruitment process

• Screening call with our People Partner
• Interview with Engineering and Product Leads
• Final Interview with CTO and Co-Founder
  

PLEASE NOTE: We will be reviewing applications after 10 January 2023 and will aim to reach out to you as soon as we can. Thank you for your patience!

Join Slyp and be a part of revolutionising the world of receipts. We are a fintech dedicated to eliminating paper receipts and creating a seamless customer experience. With the backing of major banks and a team of industry experts, Slyp is at the forefront of transforming the way we view receipts. Today, we seamlessly tap our cards, our phones, even our watches to make a payment, but at the end of a transaction, we’re still handed a centuries old paper receipt that will likely end up in the bin. We thought there has to be a better way.

Why is Slyp a great place to work?

Slyp Village attracts top-notch talent from around the globe. Our inclusive environment allows Slypsters to unleash their creativity and drive, all while being part of a movement that's shaking things up for the better.

Here are some of our benefits:

• Employee Stock Ownership Program (ESOP)
• Generous L&D program - $1500 budget per anniversary for you to use towards honing your craft
• Slyp Gives - we run 2 community give back days each year
• Competitive leave policies including parental leave
• Flexible work and the option to work from anywhere in the world for a period of time
• Sweet pet friendly office, monthly (sometimes random) lunch and learns and always on team fun and experience program
  

What we are looking for

A Full-Stack Engineer who will help build both a consumer facing React Native app, and the backing service, that gives Australians a better, more sustainable way to get receipts. You will also contribute to our backend services that support direct integrations into merchant and financial institution apps, including Kmart, Country Road and the big 4 Australian banks.  

We are looking for a mid-level full-stack engineer who can design, develop, and deploy scalable and reliable web applications using AWS services, Kubernetes, TypeScript and React. You will be working with a team of talented engineers who are passionate about building innovative solutions for our clients. 

This role requires the candidate to be based in Sydney, NSW. Candidates who are not located near or in Sydney will not be considered.

What does a normal day look like?

• Work closely with the development team to understand the requirements and specifications of the software projects. 
• Design and implement scalable, reliable, and secure cloud architectures using AWS services such as Kubernetes, API Gateway, Lambda, Kinesis, RDS, Dynamo and S3. 
• Automate the build, test, and deployment processes using tools such as GitHub Actions, Docker, Helm, CloudFormation, and Terraform. 
• Monitor and troubleshoot the performance, availability, and security of the applications and infrastructure using tools such as CloudWatch and Grafana. 
• Advocate for best practices and standards for DevOps, such as code quality, code review, documentation, and testing. 
• Occasionally contribute to our backend (NodeJS TypeScript) and data (Python) codebases to support uplifting systems such as observability, configuration management, authentication, and load testing. 
• Participate in our on call rotation and work with engineers on high priority incidents. 
• Continuously learn and improve your skills and knowledge of the latest technologies and trends in DevOps and cloud computing. 

Requirements

• At least 3 years of experience in DevOps or software engineering 
• A degree in computer science, engineering, or a related field, or equivalent work experience 
• Strong knowledge and experience with AWS cloud services 
• Experience with configuration management and infrastructure as code tools such as Ansible or Terraform 
• Experience with continuous integration and continuous delivery tools such as GitHub Actions, Git, Docker, or Kubernetes 
• Experience with monitoring and logging tools such as CloudWatch, Grafana, or Open Telemetry 
• Good understanding of networking, security, and reliability principles and practices 
• You’re a team player and collaborate with the team to adjust to changing priorities 
• Excellent communication, collaboration, and problem-solving skills 

A little on our technology

• Cloud based and AWS hosted

• We use React Native and React for our app and web frontends, and encourage engineers do some full stack development
• We also support native mobile SDKs to make it easier for our partners to integrate
• Our backend services are primarily TypeScript NodeJS containers running in EKS / Kubernetes
• We lean on AWS serverless technologiessuch as API Gateway (including CloudFront, WAF and Shield), Lambda, Kinesis, SNS and SQS
• We store data in AWS Aurora (Postgres), DynamoDB and S3
• Our data lake is based on AWS serverless technologiessuch as Redshift, Athena, QuickSight and Glue
• We value customer data and keep security front of mind and at our core

Our recruitment process

• Screening call with our People Partner
• Interview with Engineering and Product Leads
• Final Interview with CTO and Co-Founder
  

PLEASE NOTE: We will review applications starting from January 10, 2023, and will contact you as soon as possible. Thank you for your patience!

As a mobile apps team we deliver apps across iOS, Android, phones & tablets for titles such as Sydney Morning Herald, The Age and Australian Financial Review. Building on our success we are embarking on exciting new projects to reinvent and rejuvenate the mobile experience across several products in the portfolio. To help deliver this next evolution we’re looking for an Android Engineer  with strong experience creating dynamic android apps.

Our Melbourne team are looking to welcome a creative, and motivated Intern to join the team in February 2024!  You will be learning and collaborating with the best in the business, building on your specialised technical knowledge whilst working on the design of some of the most exciting projects nationally.

This role includes:

• Undertaking the design, engineering and documentation for façade and build-ability consultancy inclusive of detailed engineering calculations, analysis, drawings, and specifications.
• Reviewing contractor submissions, show drawings and calculations.
• Façade engineering design and buildability consultancy, including material knowledge and installation techniques.
• Assisting in preparing tender submissions.
• Liaising and coordinating with the design/project team and other disciplines within Inhabit as required.
• Building relationships with clients on projects and develop contacts within the façade industry.

BESIX Watpac are seeking a Project Engineer to join our South-East Queensland construction team.  Based on a new-build correctional facility project in Woodford, this is a permanent role with a long term career opportunity across multi-disciplinary projects.

This role will be responsible for:

• Prepare and monitor project management plans, systems and registers, as delegated by the Project Manager.
• Establish and monitor quality controls as per specifications and project management plans in addition to reporting variances and rectifying quality non-conformance.
• Identify and manage project resources, including materials handling equipment, for optimum productivity.
• Assist with cost management and reporting including preparation of project reports and registers.
• Review, revise, interpret and implement all requirements listed within works programming documentation to meet contractual requirements and to ensure efficiency and productivity. Assist the Site Manager with medium term planning and programming.
• Assist with health and safety incident and compliance reports, in accordance with the contractual requirements, government legislation and internal policies and procedures.

Leidos Australia have a great permanent full-time opportunity for a talented Linux System Support Engineer to join our team in Canberra and support our exciting classified programs.

Working within a small motivated team, you will lead or assist system administrator activities in a dynamic and collaborative workplace that encourages innovation, with a work scope that provides a real sense of purpose.  As the Linux System Support Engineer you will write support & security documentation, and work cohesively and communicate effectively with project, technical and engineering staff, and stakeholder groups. Your responsibilities will include:

• Perform and coordinate system monitoring, analysis, troubleshooting and the generation of Problem/Incident tickets. Support the provision of proactive and reactive support including configuration updates.
• Supports the reliability of the system by using standard procedures and tools to carry out defined system configuration, backups, and restoring data where necessary. This includes development of scripts to automate tasks.
• Identify operational problems and contribute to their resolution, checking that they are managed in accordance with agreed standards and procedures
• Provide technical expertise to enable the correct application of operational procedures and maintain technical documentation
• Application management and deployment

Open to applicants based in Melbourne. Must have full working rights in Australia for at least 2 years.

Training starts in March 2024 for 12 weeks. Applications Close: 4th January 2024.

ABOUT _NOLOGY:

At _nology, we offer you an incredible opportunity to launch your career in technology. We remove barriers so the highest potential individuals can enter the tech sector, regardless of their background. No degree or coding experience required!

The tech sector is filled with creative, exciting, and future-proof career paths, and desperately needs more people with up-to-date capabilities and new perspectives. Our mission is to bring more bright minds into world leading technology teams and organisations, while having a meaningful impact on diversity.

Our training program provides you with highly sought-after skills, and exceptional opportunities to work with our hiring partners who span innovative sectors like Financial Services, Consultancies, Entertainment, Big Tech, and Government. Think big name companies like NSW Government, WooliesX, AGL, Macquarie Bank, Sportsbet and PWC - to name a few.

Whether you are seeking to upskill in modern tech or transition into an entirely new career, we enable you to land a role where you can truly thrive.

THIS ROLE:

With _nology, you will embark on 12 weeks of fully funded training in software and cloud engineering, followed by an 18-month placement opportunity with one of our hiring partners.

The training program focuses on hands-on experience and equips you with the necessary skills to be job-ready for entry-level tech roles across a range of in-demand disciplines like Software, Cloud, and QA Engineering.

Our curriculum is taught by industry experienced coaches, in an interactive learning environment designed to empower individuals to enter the tech sector with confidence!

In addition to technical skills, we also prioritise soft skills and professional development, with a dedicated talent success team to support you every step of the way. We focus on improving your collaboration, communication, and interviewing skills to make sure that you are well-prepared for your new role.

The program offers you the chance to apply your newly acquired skills in the real world and gain invaluable industry experience. With over 90% of our _nologists securing a permanent position at the end of their placement, _nology is the perfect starting point for anyone looking to launch a rewarding new career.

ABOUT YOU:

• Ability to commit to completing our 12- week training program prior to employment (it’s funded by us!). Note: The training is fully remote and conducted full-time Monday – Friday, 9AM – 5PM AEDT. Start date for this intake will be confirmed upon application.
• Full working rights in Australia (at least 2 years)
• Excellent communication and problem-solving skills
• Highly motivated self-starter attitude, with the ability to learn independently as well as in group environments
• Demonstrates an interest and passion to work in technology! [No experience or education in tech required]
• Experience in a professional or fast-paced working environment desirable
• Experience working directly with clients and/or customers desirable

WHAT WE OFFER:

• Learn to code in just 12 weeks! Learn in-demand technical skills including HTML, CSS, JavaScript, Java, AWS, TDD and APIs
• Job opportunities via our hiring partners including Fortune 500 companies
• Learn professional skills like technical interviewing, CV writing, and agile working methodologies
• Receive ongoing access to upskilling with industry-recognised certifications via our official training partnerships with Google and Microsoft
• Continued 1-to-1 mentorship and support with our expert coaches and talent support team
• Starting salary of $50k+Super, with salary reviews and increases every 6 months
• Up to 20 days of holiday a year
• Hybrid working option

Diversity and Inclusion

_nology is committed to creating a more diverse workforce, so inclusivity is at the core of every stage of our processes. All qualified applicants will receive consideration without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, military status or social standing. We welcome applicants from all backgrounds and are proud to say that so far our _nologists have been: 43% women, 10% LGBTQIA+, 61% culturally and linguistically diverse and 78% career changers (with non-tech backgrounds).

Don't miss out on this life-changing opportunity to launch a tech career with _nology! Apply now for our upcoming March intake.

Please note: we ask a series of diversity and inclusion questions within our application that are not mandatory, however, your responses will support _nology’s approach to communicating in as inclusive a way as possible, and measuring our impact on diversity and social mobility in the tech sector. Any responses that you do provide will not affect your application to _nology.

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. 

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The locations of our offices for these roles are based in Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth and Sydney. These roles are based in the customer or Datacom offices. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance.  If you are a Permanent Resident, please specify in your application as we may have other suitable opportunities available across our teams.

Please note that this role is expected to commence on 5 March 2024

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Open to applicants based in Sydney. Must have full working rights in Australia for at least 2 years.

Training starts in March 2024 for 12 weeks. Applications Close: 4th January 2024.

ABOUT _NOLOGY:

At _nology, we offer you an incredible opportunity to launch your career in technology. We remove barriers so the highest potential individuals can enter the tech sector, regardless of their background. No degree or coding experience required!

The tech sector is filled with creative, exciting, and future-proof career paths, and desperately needs more people with up-to-date capabilities and new perspectives. Our mission is to bring more bright minds into world leading technology teams and organisations, while having a meaningful impact on diversity.

Our training program provides you with highly sought-after skills, and exceptional opportunities to work with our hiring partners who span innovative sectors like Financial Services, Consultancies, Entertainment, Big Tech, and Government. Think big name companies like NSW Government, WooliesX, AGL, Macquarie Bank, Sportsbet and PWC - to name a few.

Whether you are seeking to upskill in modern tech or transition into an entirely new career, we enable you to land a role where you can truly thrive.

THIS ROLE:

With _nology, you will embark on 12 weeks of fully funded training in software and cloud engineering, followed by an 18-month placement opportunity with one of our hiring partners.

The training program focuses on hands-on experience and equips you with the necessary skills to be job-ready for entry-level tech roles across a range of in-demand disciplines like Software, Cloud, and QA Engineering.

Our curriculum is taught by industry experienced coaches, in an interactive learning environment designed to empower individuals to enter the tech sector with confidence!

In addition to technical skills, we also prioritise soft skills and professional development, with a dedicated talent success team to support you every step of the way. We focus on improving your collaboration, communication, and interviewing skills to make sure that you are well-prepared for your new role.

The program offers you the chance to apply your newly acquired skills in the real world and gain invaluable industry experience. With over 90% of our _nologists securing a permanent position at the end of their placement, _nology is the perfect starting point for anyone looking to launch a rewarding new career.

ABOUT YOU:

• Ability to commit to completing our 12- week training program prior to employment (it’s funded by us!). Note: The training is fully remote and conducted full-time Monday – Friday, 9AM – 5PM AEDT. Start date for this intake will be confirmed upon application.
• Full working rights in Australia (at least 2 years)
• Excellent communication and problem-solving skills
• Highly motivated self-starter attitude, with the ability to learn independently as well as in group environments
• Demonstrates an interest and passion to work in technology! [No experience or education in tech required]
• Experience in a professional or fast-paced working environment desirable
• Experience working directly with clients and/or customers desirable

WHAT WE OFFER:

• Learn to code in just 12 weeks! Learn in-demand technical skills including HTML, CSS, JavaScript, Java, AWS, TDD and APIs
• Job opportunities via our hiring partners including Fortune 500 companies
• Learn professional skills like technical interviewing, CV writing, and agile working methodologies
• Receive ongoing access to upskilling with industry-recognised certifications via our official training partnerships with Google and Microsoft
• Continued 1-to-1 mentorship and support with our expert coaches and talent support team
• Starting salary of $50k+Super, with salary reviews and increases every 6 months
• Up to 20 days of holiday a year
• Hybrid working option

Diversity and Inclusion

_nology is committed to creating a more diverse workforce, so inclusivity is at the core of every stage of our processes. All qualified applicants will receive consideration without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, military status or social standing. We welcome applicants from all backgrounds and are proud to say that so far our _nologists have been: 43% women, 10% LGBTQIA+, 61% culturally and linguistically diverse, and 78% career changers (with non-tech backgrounds).

Don't miss out on this life-changing opportunity to launch a tech career with _nology! Apply now for our upcoming March intake.

Please note: we ask a series of diversity and inclusion questions within our application that are not mandatory, however, your responses will support _nology’s approach to communicating in as inclusive a way as possible, and measuring our impact on diversity and social mobility in the tech sector. Any responses that you do provide will not affect your application to _nology.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The locations of our offices for these roles are based in Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth and Sydney. These roles are based in the customer or Datacom offices. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance.  If you are a Permanent Resident, please specify in your application as we may have other suitable opportunities available across our teams.

Please note that this role is expected to commence on 5 March 2024

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.