About the role

During 2021-2024, the Aspect Autism Friendly team received government funding to work with Cultural and Sporting organisations in Sydney. This included working with organisations like:

• Museum of Contemporary Art
• Art Gallery of NSW
• Taronga Zoo
• Museum of Applied Arts and Sciences
• Sydney Dance Company
• City of Sydney Basketball
• Western Sydney Wanderers

The Aspect Autism Friendly team has received further funding to do similar work in Melbourne & regionally in Victoria until June 2026. This includes working with Cultural and Sporting organisations like local sport clubs, professional sport clubs, art galleries, zoos, museums etc.

The team works flexibly, meaning that you might:

• attend the office sometimes (based at Victoria university St Alban’s campus with Aspect Individual Adult Services)
• work from home sometimes (including Zoom meetings)
• visit various locations (like doing an assessment at a zoo, or running training for coaches of a sport team)

‘A Week in the life’

Each week might look different, especially as projects with different organisations progress. Below are some of the things that you might do in a week:

• Attend and participate in team meetings
• Book meetings, plan projects (admin, calendars, writing)
• Support colleagues with planning, or during assessments
• Deliver training to partner staff (either face to face or on-line)
• Do a walkthrough assessment of a place or program, taking notes and photos, talking to clients and supporting colleagues
• Write a high-quality and timely report based on the assessment that is positive, strengths-based, educational and provides recommendations for improvement
• Developing resources or supporting events such as Quiet Hours
• Make progress notes using Salesforce (we will teach you how to do this)
• Sharing information about your work with Aspect Communications
• Check/follow up with clients or team mates (good executive functioning)

Experian is a trusted partner to many of the largest and most ambitious lenders in Australia and we are looking for a Senior Consultant to join our team. In this role you will provide subject matter expertise to our clients across a broad range of areas including: comprehensive credit reporting, responsible lending, best practice bureau strategy across the credit lifecycle, credit modelling and open banking. This important role supports our sales teams in market, provides our clients with world-class insights, expertise and services and supports the voice of customer in our product roadmap.

Experian Credit Services helps organisations to evaluate the risks and rewards associated with providing credit to consumers. We help our clients to take better informed lending decisions and to make it easier and quicker for their customers to obtain finance.

What you’ll need to bring to the party

-         Deep domain knowledge of credit risk, customer management, collections, modelling, analytics and credit bureaux is considered extremely beneficial.

-        Motivation and the drive to achieve successful outcomes

-        Ability to flex to different work and communication styles, as this will be required to work successfully with a broad range of customers and Experian stakeholders

-        A strong commercial understanding and the ability to demonstrate return on investment

What you’ll be doing- Reporting to the Director of Client Advisory

-         Sales Support and Enablement

o   Partner with sales as a trusted adviser to key clients (both prospective and existing) where you will provide consultation to drive their business strategies and help them meet their goals

o   Help to build pipeline for customer analytics and retros, and work closely with the credit services analytics team to execute

-         Voice of Customer

o   Provide subject matter expertise with a strong working knowledge of all Experian’s products and services

o   Work in tandem with Product Management to optimise existing solutions and to define and develop new capabilities and offerings

-         Customer Success

o   Support solution design for clients by facilitating workshops, gathering and validating requirements

o   Working closely with colleagues, drive client engagement through a variety of engagement including governance meetings, provision of insights, systems integration and analytical type exercises.

-         Industry

o   Build trust for the Experian credit services business through thought leadership and education, including the development of white papers and collateral

o   Engage with regional and global consultants and credit services teams to bring insights and initiatives to the A/NZ business

Due to business growth, we are looking for a Specialist Vocational Rehabilitation Consultant with appropriate qualifications and registration (as outlined below), to join our successful vocational rehabilitation team in Melbourne.

You will manage a specialist portfolio of customers, providing vocational counselling, assessment and job placement services to our Injured Workers within TAC, ComCare, Life Insurance and other national insurance schemes. Throughout these services you will also manage and assist clients through their psychosocial and medical management goals, to ensure they are maximising their complete potential throughout their rehabilitation. Completing thorough and timely rehabilitation program reports and progress updates to assist our clients through their recovery is a key aspect through these specialist services.

Like our best performers, you will be a driven and energetic professional, with strong verbal and written communication skills. You will have the confidence to utilise initiative to solve problems and achieve outcomes. Your personable approach will assist to manage stakeholder expectations and to build strong relationships with key customers.

About the Opportunity

As the face of TAL, you will offer TAL’s life insurance products directly to customers, providing general advice and recommendations to support their purchasing decisions and convert to a successful and compliant sale.

Key responsibilities include:

• Educate clients about TAL’s insurance products, to help the, gain a full understanding of their options.
• Establish and maintain effective relationships though inbound and outbound queries.
• Achieve realistic monthly revenue and compliance targets i.e., 15 calls per day on average and 2:1 commitment to purchase to purchase per day.
• Accountable for managing accurate documentation and generation of quotes.
• Collaborate effectively across departments to ensure a positive sales and application experience.