Contentful’s Customer Support Engineers (f/m/d) are at the forefront of our efforts to assist customers who are building amazing websites, apps, and other digital experiences using cutting-edge technologies.

Working directly with our customers, our Customer Support Engineers help identify and research Contentful-related issues that users experience, and then troubleshoot and help resolve those issues.  By providing this assistance, and escalating issues when necessary to our Engineering team, our Customer Support Engineers give our customers confidence that their needs are represented and addressed. Many large customers rely on Contentful to power their public websites, mobile apps, and other mission-critical parts of their business; our Customer Support Engineers play a vital role in enabling their success in doing so.

• A spirited group from around the globe, we keep things light-hearted while also solving difficult customer situations and creating new internal processes
• Intellectual curiosity and interpersonal relationship skills are core to what we do; we seek to understand the “why” and not just the “what”
• We practice empathy and the art of anticipating customer needs

• Minimum 2 years previous experience with a direct contribution in Support and/or Customer-facing processes and tools like; a ticketing system, in-app chat, shift handover, on-call coverage, service level agreements, escalation process, and incident response
• Experience working with APIs and API-based SaaS integrations
• Software development exposure/troubleshooting experience in one or more of our supported languages (JavaScript, Java, Ruby, .Net, PHP, Python, Objective-C, or Swift)
• A good understanding of how web applications and mobile apps are built and work
• Confidence with common UNIX-like command-line tools
• A track record of getting things done in an environment that combines collaboration and individual responsibility
• Ability to read server logs and process them to aggregate/analyze data
• An understanding of Agile processes or experience working in an Agile/Scrum environment
• Strong problem-solving skills
• Ability to clearly explain concepts and produce example code that complements the explanation
• Customer-centered, high level of empathy, and cross-team collaboration mindset
• Results and outcome-oriented; team focused
• Experience with working with global teams, open to cultural and thought diversity
• Excellent English communication skills, both verbal and written

• Join an ambitious tech company reshaping the way people build digital experiences
• Healthcare packages and time off programs are available through TargetCW, or your contracting agency. 
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• A personal education budget to improve your skills and grow in your career 
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

#LI-SD2 #LI-REMOTE

Join Our Team as a Software Support Engineer (SSE) 

Are you a problem solver who thrives on helping customers succeed? As a Software Support Engineer (SSE) on our growing team, you'll be at the forefront of assisting our customers with installing our software, deploying it to cloud-hosted environments, integrating it with their data sources, and upgrading to the latest versions. You'll work closely with customers, often via Zoom, to troubleshoot technical issues related to our software and their environments, including firewalls, third-party authentication, and general IT challenges. 

In this role, you'll be a valued member of our product development team, influencing the evolution of our products to enhance customer satisfaction and resolve common pain points. 

We're looking for someone who: 

• Loves solving problems: You're driven to find the true root cause of issues and won’t stop until it's resolved. 

• Communicates effectively: You're responsive, articulate, and ready to help customers even during off-hours when needed. 

• Has dual OS expertise: You're comfortable with both Linux and Windows and familiar with cloud environments like AWS or Azure. 

• Constantly improves: You're always looking for ways to better your craft, support your teammates, and innovate. 

• Pays attention to detail: You enjoy digging through logs to piece together clues and uncover the root cause. 

• Is patient and empathetic: You excel at supporting customers with care and understanding. 

• Learns quickly: You’re often the one suggesting new ideas and elevating the team’s standards. You know how to make your ideas heard while being a team player. 

• Is technically adept: You can deep dive into issues using tools like Task Manager, Process Explorer, Wireshark, and other Windows Sysinternal power tools, with a solid grasp of networking technologies like TCP/IP, HTTP(S), and Ethernet. 

• Can support the APAC region.  8 AM – 5 PM MYT – Can work other locations, but this is the base time to cover (Japan, Malaysia, Australia, and New Zealand as examples)  

• You have a bachelor's or associate degree in Computer Science, Information Technology, Information Systems, or a related field.  

• You’re open to periodic travel to work with customers on-site or attend meetups for some face-to-face time with your colleagues. 

• Experience with Linux and Windows, and familiarity with cloud environments like AWS or Azure. 

• Experience with using tools like Task Manager, Process Explorer, Wireshark, and other Windows Sysinternal power tools. 

• You know how to balance work with life, and you're looking for a role that respects that.  

• You’re excited about working with smart, passionate people in a scale-up environment with great investors and a bright future. 

If this sounds like you, we’d love to have you on board. Apply today and help us shape the future of our product and customer experience! 

As a Professional Highways / Civil Engineer in the Sydney Highways Team, you will be responsible for contributing to the design and development of transport infrastructure projects.

You will work closely with senior engineers and project managers to deliver technical solutions that meet client requirements and design standards.

Your role will involve co-ordinating the evolution of the design, preparing technical reports, and ensuring project deliverables are met within specified timeframes.

What Will a Day in This Role Look Like:

• Technical Design: Engage throughout all stages of the project, including optioneering, strategic planning, conceptual design, detailed design, and construction support. Undertake highways/civil design such as geometric layout, barriers, signage, and line markings, ensuring compliance with project specifications and standards. . A basic understanding of other engineering disciplines such as pavement design, drainage systems, structures and utility coordination is also beneficial.
• Design Coordination: Collaborate with multidisciplinary teams and external stakeholders to ensure on time project execution. Coordinate design documentation and drawings with other engineering and drafting disciplines. Conduct quality reviews of design documentation and deliverables to ensure accuracy and compliance with project requirements.
• Site Visits: On occasion you may be asked to conduct site visits and inspections to assess project progress, review technical issues, and ensure construction activities align with design specifications.
• Professional Development: Continuously enhance your technical skills and knowledge through training and professional development opportunities, staying abreast of industry advancements and best practices.

What is this role about?

As the Senior Threat Detection & Moniotring Engineer, you will ensure proactive identification, analysis, and mitigation of potential cyber threats, enhancing the security posture of Cuscal. The role plays a critical part in building and maintaining resilient threat detection and response processes that align with the Cuscal’s cybersecurity strategy, protecting sensitive data, and ensuring compliance with regulatory standards. 

Here’s some more insight into what you’ll work on,

• Lead the design and continuous improvement of security monitoring, detection, and alerting systems. 
• Identify, prioritize, and investigate cybersecurity threats and incidents in real time, utilizing advanced security tools (Threat intelligence/hunting, SIEM, EDR, IDS/IPS, etc.). 
• Develop custom detection rules, use cases, and threat models based on current threat intelligence and organizational needs. 
• Oversee the full incident response lifecycle from detection through to post-incident analysis, ensuring incidents are handled in a timely and effective manner. 
• Coordinate and lead investigations, ensuring documentation and communication of findings are clear and actionable. 
• Drive continuous improvement of incident response plans, playbooks, and processes. 
• Develop and maintain automation scripts and workflows to improve the efficiency and effectiveness of detection and response processes.