Join Minor Hotels in this exciting national role based in Maroochydore, where you’ll provide exceptional operational support to 65+ properties across ANZ. Perfect for someone in a hotel customer-facing role ready to step into a dynamic corporate environment, you’ll be the expert and guardian of our Property Management Systems, CMS Hospitality and Opera. These critical systems power guest communication, check-ins, trust accounting, and more. Through our helpdesk, you’ll deliver training, resolve queries, and troubleshoot issues, showcasing your top-notch time management and communication skills.

With support from two senior team members, you’ll handle after-hours support on a two-week rotational basis (5:00 PM to 7:30 AM), earning an additional allowance. A strong understanding of hotel operations and trust accounting is key, as you’ll assist with end-of-month processes and work on the 1st of each month to support the team, earning time-in-lieu if it falls on a weekend or public holiday. This is your chance to step into a rewarding corporate role with real impact!

Key Responsibilities Include:

• Deliver exceptional customer service by offering comprehensive support, tailored training, and effective troubleshooting to assist properties and other departments with their operational needs.
• Establish and nurture strong, collaborative relationships with hotel teams, fostering trust and ensuring seamless communication to support their success.
• Maintain and regularly update the Property Management System (PMS) to ensure it operates efficiently and continues to meet the evolving needs of the business.
• Provide critical CMS support during end-of-month processes, particularly on the 1st of each month, to facilitate smooth and accurate operational reporting.
• Participate in a rotational schedule to deliver reliable and professional after-hours support, ensuring properties have access to assistance whenever needed.

Oaks Sunshine Coast Oasis Resort are looking for a part time Night Guest Service Agent who is passionate about providing excellent customer service to join the team. This position will primarily work Monday and Tuesday nights, 10pm - 6am. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rate:

Monday - Friday: $25.80 + late night/ early morning penalties 

Saturday: $32.25 + late night/ early morning penalties 

Sunday: $38.70 + late night/ early morning penalties 

The Bar Manager at Mondrian Gold Coast is responsible for overseeing all aspects of the bar operation for a specific venue (Haven, LiTO or Haven Pool Club), ensuring the delivery of exceptional service standards, and creating an extraordinary guest experience.  The ideal candidate will have a passion for mixology, strong leadership skills, and a commitment to maintaining the luxury and sophistication that Mondrian is renowned for. 

The main duties of this role include:

Strategic Planning and Development

• Develop and implement a comprehensive event strategy that aligns with the hotel’s brand and business goals. 
• Identify and establish partnerships with local vendors, suppliers, and event planners to enhance service offerings. 
• Monitor and maintain inventory levels, order supplies, and manage vendor relationships.
• Analyse & forecast future activity and implement activations to fill the revenue opportunities and effectively yield to ensure the greatest profit possible when booking all function spaces and accommodation. 

Bar/Beverage program Development: 

• Create and maintain an innovative, comprehensive and sustainable Beverage Program in line with Brand requirements and target audiences 
• Develop solid partnership with suppliers. Source and procure quality products, ensuring a well-balanced selection that caters to a range of preferences and budgets. 
• Monitor industry trends to keep the beverage program innovative and competitive

Operational Management: 

• Oversee the setup, execution, and breakdown of Bars, ensuring all logistics are handled smoothly. 
• Coordinate with internal departments such as catering and audiovisual to ensure seamless service delivery. 
• Recruit, train, lead and support the Bars Team Members, fostering a culture of excellence and collaboration. 
• Develop and implement training programs to enhance the team’s skills and knowledge in event planning and execution.

We are looking for a passionate and experienced Revenue Manager ready to take their career to the next level: drive revenue growth across our iconic hotels and brands, optimize pricing strategies and channel performance, build best practices and work with sector-leading technology.

As Revenue Manager, you will collaborate closely with Sales, Marketing and Reservations teams, including Sales, Marketing and Reservations, to optimize our revenue performance across a portfolio of 2 properties and achieve our business goals.

You will formulate and execute revenue strategies, identify market trends, and collaborate closely with the executive team on forecast and pricing. You will be a contributor to our revenue management community of practice internally and externally, mentor junior team members and receive learning and development support as you grow your career as a Heartist®.

You will:

• Oversee revenue management strategies for multiple properties.
• Ensure consistent pricing and revenue strategies across all hotels.
• Conduct market analysis and performance benchmarking.
• Lead the weekly/bi-weekly Revenue Management meetings providing insights based on reporting data.
• Develop topline revenue forecasts and actively seek opportunities to drive incremental profit across all revenue centers of the business.
• Conduct regular performance reviews and optimize pricing and inventory.
• Mentor, coach and develop junior team members in revenue management practices.
• Collaborate with senior management, sales, finance, and front office teams to align strategies with business goals.
• Ensure reservations are well managed and coordinate with the reservations team.
• Drive market share in your competitive set and ensure all systems are adequately used to optimize RevPAR.
• Leverage your knowledge of the distribution landscape, including online travel agencies and distribution networks to optimize hotel profits. 
• Responsible for data quality and system hygiene of Revenue Management and Distribution applications; platforms and tools used by the hotels.

The Venue Manager is responsible for overseeing all aspects of the Venue operations within the hotel, including team management, guest service, financial performance, and adherence to health and safety standards. This role requires a strong leader with excellent organisational skills, a passion for hospitality, and a commitment to delivering high-quality dining experiences. 

• Oversee the setup, execution, and breakdown of FOH, ensuring all logistics are handled smoothly. 
• Oversee the booking process with the Host team, coordinating with internal departments such as catering, housekeeping, and audiovisual to ensure seamless service delivery. 
• Develop and implement a comprehensive event strategy that aligns with the hotel’s brand and business goals. 
• Identify and establish partnerships with local vendors, suppliers, and event planners to enhance service offerings. 
• Manage daily restaurant operations, including opening and closing procedures. 
• Analyse & forecast future activity and implement activations to fill the revenue opportunities and effectively yield to ensure the greatest profit possible when booking all function spaces and accommodation. 
• Monitor financial performance, analysing reports to track revenue, costs, and profitability in tight collaboration with the Hotel’s F&B Management. 
• Recruit, train, lead and support the FOH Team Members, fostering a culture of excellence and collaboration. 

The Host Manager plays a pivotal role in curating an exceptional guest experience across multiple dining venues. This position ensures seamless management of guest reservations, welcomes and seats guests with grace, and upholds the highest standards of personalised service. Main duties include:

Reservation Management 

• Handle all reservation requests via phone, email, and online platforms.  
• Manage booking systems to ensure accurate and efficient reservation handling.  
• Coordinate with venue managers to optimize table allocation and seating arrangements.  
• Confirm reservations and send reminders to guests as needed.  

Guest Relations 

• Exceed guest’s expectation by delivering personalised and professional service to clients and guests.    
• Serve as the primary point of contact for guest inquiries and feedback.  
• Create and execute a Guest Recognition program that aims to build strong, lasting relationships with key customers, increase their satisfaction, and drive repeat business through a combination of recognition, rewards, and exceptional service.  

Leadership and People Development 

• Recruit, train, and lead the host team members and support staff, fostering a culture of excellence and collaboration.  
• Develop and implement training programs to enhance the team’s skills and knowledge in event planning and execution.  
• Provide ongoing support and guidance to the team, promoting professional growth and a high standard of performance.  
• Assist with training new staff on reservation and guest relations procedures.    
• Organise the host team roster, roles & responsibilities of each team member.

Main Duties & Responsibilities:

• Lead and oversee the Front Office teams to deliver outstanding and personalised guest services, ensuring all guests receive a warm and courteous welcome. 
• Supervise and support front office teams, providing mentorship and coaching to enhance performance.  
• Act as the primary contact for guest inquiries, complaints, or special requests, handling each interaction with care and efficiency to maintain guest satisfaction.  
• Oversee daily operations, ensuring seamless coordination between Front Office, Concierge, Guest Services, Housekeeping, and other departments.   
• Support the Front Office Manager in staff training, ensuring team members are aligned with Mondrian’s values of bold creativity, fairness, and personalised service.  
• Monitor and manage Accor Live Limitless, Accor Plus and Dis-Loyalty membership programs during your shift. Ensure accurate application of membership benefits and assisting guests with any membership related inquiries or issues.   
• Monitor guest feedback and reviews, taking action to continuously improve service delivery and guest satisfaction.  

The Pool Club Manager is responsible for overseeing all aspects of Haven Pool Club operations within the hotel, including staff management, guest service, financial performance, and adherence to health and safety standards. 

Main duties include:

• Develop and implement a comprehensive event strategy that aligns with the hotel’s brand and business goals. 
• Identify and establish partnerships with local vendors, suppliers, and event planners to enhance service offerings. 
• Manage daily Pool Club venue and Bar operations, including opening and closing procedures. 
• Analyse & forecast future activity and implement activations to fill the revenue opportunities and effectively yield to ensure the greatest profit possible when booking all function spaces and accommodation. 
• Monitor financial performance, analysing reports to track revenue, costs, and profitability in collaboration with the F&B Leadership team.
• Recruit, train, lead and support the FOH Team Members, fostering a culture of excellence and collaboration. 
• Develop and implement training programs to enhance the team’s skills and knowledge in event planning and execution.