Join Minor Hotels in this exciting national role based in Maroochydore, where you’ll provide exceptional operational support to 65+ properties across ANZ. Perfect for someone in a hotel customer-facing role ready to step into a dynamic corporate environment, you’ll be the expert and guardian of our Property Management Systems, CMS Hospitality and Opera. These critical systems power guest communication, check-ins, trust accounting, and more. Through our helpdesk, you’ll deliver training, resolve queries, and troubleshoot issues, showcasing your top-notch time management and communication skills.
With support from two senior team members, you’ll handle after-hours support on a two-week rotational basis (5:00 PM to 7:30 AM), earning an additional allowance. A strong understanding of hotel operations and trust accounting is key, as you’ll assist with end-of-month processes and work on the 1st of each month to support the team, earning time-in-lieu if it falls on a weekend or public holiday. This is your chance to step into a rewarding corporate role with real impact!
Key Responsibilities Include:
- Deliver exceptional customer service by offering comprehensive support, tailored training, and effective troubleshooting to assist properties and other departments with their operational needs.
- Establish and nurture strong, collaborative relationships with hotel teams, fostering trust and ensuring seamless communication to support their success.
- Maintain and regularly update the Property Management System (PMS) to ensure it operates efficiently and continues to meet the evolving needs of the business.
- Provide critical CMS support during end-of-month processes, particularly on the 1st of each month, to facilitate smooth and accurate operational reporting.
- Participate in a rotational schedule to deliver reliable and professional after-hours support, ensuring properties have access to assistance whenever needed.
