As our Customer Service Representative, you are the first point of contact and security for all visitors to the NEXTDC facilities. Championing the NEXTDC values, you will play a pivotal role in our world class customer experience.

• Greet all visitors to NEXTDC in a timely, friendly and professional manner
• Facilitate entry to, and exit of, the data centre in accordance with NEXTDC’s security policies and procedures
• Provide outstanding customer service to customers and internal stakeholders
• Monitor NEXTDC facility systems
• Provide accurate security incident reports
• General receptionist, administrative and customer service support duties
• Assist with incoming and outgoing deliveries
• Answer the overflow of calls to our Customer Support telephone line

Hours: This opportunity is a casual position covering leave and ad-hoc hours ranging through Days, Nights and Weekend shifts

Are you passionate about customer service, security and creating the world’s best customer experience?

If working for a high-performing team, who inspire and motivate each other to be the best versions of themselves everyday excites you, this could be a match made in heaven.

SGS is looking for a Field Services and Inspection Business Manager to join out team on a full time permanent basis, to oversee the business function of inspections, including NDT, smart NDT, and OCTG inspection operations throughout Australia and PNG.

Your key responsibilities in this role will include but are not limited to:

• Develop and maintain a safety culture that minimises hazards and injuries.
• Ensure profitability of each business location with a strong sales focus.
• Manage operational rollouts to establish growth in line with business plan expectations.
• Maintain and develop relationships with clients both locally and internationally.
• Manage and update dedicated sales tools, including CRM.
• Handle relationships for subcontracted services.
• Expand business offerings in line with opportunities and strategic plan.
• Develop and monitor a plan for operational expansion.
• Establish and expand the customer base in Australia by identifying growth opportunities.
• Implement strategies to optimise operational effectiveness.
• Manage daily operations to ensure work is completed to required standards.
• Handle all aspects of financial reporting, including forecasting and cost control.
• Create a culture of high performance and quality through motivation and leadership.
• Ensure succession planning, staff professional development, and training.
• Implement continuous improvement drive towards efficiencies.
• Maintain effective communication with senior management and other key business units.
• Monitor key market activities, including customers, potential customers, and competitors.
• Identify new service offerings and sales opportunities.
• Prepare tender responses, quotations, and service order agreements.

JOB DESCRIPTION

About Team Global Express/TGE (formerly TOLL Group):

Providing superior customer experiences and operational excellence, Team Global Express is Australia’s largest intermodal logistics provider.

An Australian owned business (established in 1888), we employ over 10,000 employees across over 150 locations. We build unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.

It’s a really exciting time to be joining TGE, investment in our business is currently unprecedented as we continue to expand our portfolios.

Hours, M-F (38hrs), flexibility at times required.

What you’ll do as the Gladstone Branch Manager: 

As the Branch Manager, you will be responsible for all aspects of safety, performance, and resourcing and team leadership for specified operational areas and/or operational processes. This includes overseeing all activities and resources associated with the branch to achieve agreed objectives, optimising profitability, and business efficiency with a strong customer focus, in a safe and socially acceptable manner.

Critical to this role is to engage the overall team to plan and coordinate daily activities and hold team members to account. This position plays an important role in achieving daily KPI’s and identifying/actioning process improvements, along with engaging support from other functional leads.

What are we looking for in a Branch Manager? What’s important? 

•    At least 5+ years experience in a similar role (as described above)
•    Demonstrated leadership skills & safety track record
•    Continuous improvement mindset
•    Solid business/financial acumen
•    Service quality expertise
•    Exceptional stakeholder management skills

Why TGE?

•    Recognised by LinkedIn as being one of the top 10 Australian companies to grow your career (2023)
•    Competitive salaries, 82% of our employees considered salaries competitive/high (Seek)
•    Up to 14 weeks paid primary carers parental leave
•    Superannuation for unpaid parental leave up to 12 months (additional 6 months for extended care)
•    TGE employs 57% more females than the national average within the logistics sector
•    Work180 Endorsed ‘Employer for all Women’
•    Purchase of Leave options
•    Novated Lease options
•    Superannuation salary sacrifice options
•    Uncompromising dedication to the safety of all our employees
•    Staff discounts via the likes of Coles Express, G’Day Rewards, Officeworks & Hertz etc.
•    Onsite/End of Trip Amenities (Parking, café, breakout rooms, showers, change rooms, lockers etc.)
•    Excellent career development/advancement opportunities/free access to Skillsoft Percipio Learning
•    Of the 2000+ roles we placed this year alone, 24% were filled internally
•    Learning & Development, currently implementing our very own training academy
•    Employee Recognition & Rewards Programs
•    We offer our staff an employee assistance program (24/7), encouraging well-being & mental health
•    Nominated ‘Best Carrier’ (NORA Solution Partner Awards)
•    We were the official logistics partner for FIFA’s Women’s World Cup 2023
•    Supported by Allegro Funds (Australia’s largest transformation private equity firm)
•    Our sector is very secure, much sought after, growing, and worth over $115 billion AUD every year
•    Awarded ‘Leader within Environmental, Social & Governance (ESG)’, by the Australian Logistics Council
•    Strong Corporate Social Responsibility (CSR) business model

Seeing responsibilities and competencies laid out on paper can be sometimes confronting, imposter syndrome can creep in and mess with your confidence.  

At TGE there is no such thing as the 'perfect candidate’. 

Please apply if this is a role that would make you excited to come to work every day!
 

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express