Founded by industry experts, DigiRen focuses on helping large commercial and public sector organisations build and scale new capabilities and ways of working to realise the benefits of new and emerging technologies leveraging the power of public cloud.

With decades of combined experience, we know that for large-scale organisations to fully leverage new technologies, they need to adapt their enterprise IT operating model and build new internal capabilities—embedding the use of the new technology, tools, and processes, and scaling new ways of working across the business.

DigiRen is vendor agnostic but has deep experience and understanding of hyperscale cloud technologies. We anchor our engagements on the orchestration of change and the delivery of strategic customer outcomes. As trusted advisors, we help our customers build new organisational capabilities, become self-sufficient, and take control of their journey.

DigiRen operates a flat, highly collaborative, and supportive working environment. Our focus on people drives our company culture. We are an inclusive team that nurtures our people for the long term. We value diversity of experience and anyone who can drive outcomes that deliver value to our customers; DigiRen is a community that enables great work and accelerated learning.

Overview

We are seeking a dynamic General Manager to drive the growth of our Canberra practice. This senior leadership role requires a candidate who excels in advisory, consulting, business development, customer acquisition, and people management.

In this role, you will be responsible for building the practice in Canberra through the acquisition of new customers, hiring and developing a local team of specialist consulting professionals, managing team utilisation, and delighting our customers every day through high-quality delivery execution. 

You will build strong relationships with our customer's senior technical and business stakeholders, work well in ambiguous situations, formulate direction and coach, mentor, and lead customer resources and external delivery partners through the engagement and program life cycle. 

An ideal candidate for this senior leadership role will have experience and expertise in:

1.      Leadership & Team Building: Proven track record in building and leading technology consulting and delivery teams. Highly analytical with a knack for distilling value for customers. Enjoys being customer-facing and is willing to roll up their sleeves to deliver.

2.     Maintaining Delivery Excellence: Committed to maintaining high standards across all engagements. Capable of leading and building the business while ensuring consistent quality.

3.     Consultative Approach: Demonstrated history of using a consultative approach to assist customers. Proven experience and track record in technology consulting firms, with a focus on advisory.

4.     Cloud Transformation Expertise: In-depth understanding of enterprise-scale cloud transformation programs gained from working on large-scale public cloud projects.

5.     Industry Knowledge & Network: Experience working with Federal Government and meaningful connections across Canberra.

At DigiRen, you will join an inclusive and welcoming team of technology leaders who are among the best in the business.

Responsibilities

As a General Manager and leader at DigiRen, you will have core responsibilities to help build the business:

Geography Ownership: Define, implement, and own the strategy for the Canberra practice. Own the customer engagement lifecycle for the practice, from sales through to resource management and successful delivery of customer outcomes.

Lead Customer Engagements: Deliver high-quality execution and delight our customers daily. Lead customer resources and external delivery partners through the engagement and program lifecycle.

Ensure Delivery Excellence: Build and foster an internal culture of collaboration, maintain a high-quality bar, and provide each team member with a platform to perform exceptional work and exponentially develop their skills and careers.

Improve Market Positioning and Partnerships: Establish the DigiRen brand within the geography, driving brand awareness and capturing mindshare with key executive personas and stakeholders. Establish and grow key local partnerships.

Strengthen Advisory & Consulting Frameworks: Strengthen and enhance our advisory methodologies and artefacts. Contribute to thought leadership and be a visible leader in the market.

Build Our Business: Build the practice across Canberra by acquiring new customers and fostering strong relationships with senior technical and business stakeholders.

Manage the Team: Hire, develop, and manage a local team of specialist consulting professionals. Ensure high team utilisation and maintain a high quality of work.

• Extensive career experience as a leader in IT advisory and consulting, cloud computing, IT strategy and delivery, specifically working on large-scale public cloud programs.
• People management experience in an enterprise technology context performing matrixed leadership in complex environments.
• Experience delivering real outcomes for technology programs in an external consulting role within the public sector in Canberra.
• C’ level presence with excellent written and verbal communication skills, including group leadership and executive presentations
• Based in Canberra, with the ability to travel to other locations within Australia if required.
• Minimun NV1 AGSVA security clearance, with an NV2 highly regarded.

DigiRen is an equal opportunity employer.  We passionately believe that employing a diverse workforce is central to our success.  We provide highly competitive remuneration and a range of additional benefits.

Role Summary:

• APAC Data Sales Manager
• Australia / Singapore / Taiwan / Indonesia
• Permanent
• Remote, with travel

Who are we?

ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions; owning and operating the world's largest SAR constellation. ICEYE is headquartered in Finland and operates from five international locations with more than 600 employees from nearly 60 countries, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.

Our satellites acquire images of Earth at any time – even when it’s cloudy or dark – providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors, such as maritime, disaster management, insurance, and finance.

Our team is a tight-knit group of experts across many disciplines (e.g., engineering, software development, radar technology, etc.). We’re innovative, driven people who strive for excellence in everything we do. Teamwork, curiosity, and having fun are core values at ICEYE, and contribute to Making the Impossible possible!

Why should you work for us?

ICEYE is at the cutting edge of new technology and we are continuing to build and operate our commercial constellation of SAR satellites. Working with ICEYE, you will be part of making the impossible possible, whilst shaping the Earth Observation industry. You will work with varied, diverse and engaged colleagues to further the ICEYE mission. At ICEYE we realise that without great people we can not succeed, therefore you will be an integral, valued and appreciated colleague, with the ability to directly shape the vision and direction of the business. 

We actively support Continuous Professional Development, and will provide access to a range of avenues to allow you to succeed, including courses, training and attendance at conferences. ICEYE is a place where your development, your growth and your success is a priority. 

What will you do in this role? 

To support the company’s growth, we are looking for an APAC Data Sales Manager to join our Global Data Sales Team. You will report to the Global Head of Data Sales in this position.

You will plan and execute strategies and sales tactics in the following areas: Territory planning, Strategic account management, Executive relationship development, presentation and delivery, negotiating, closing and executing contracts.

This role will focus primarily on ICEYE’s data sales market, with an emphasis on defence, intelligence and security customers. You will identify leads and opportunities, both directly and through the agency vendor ecosystem, to market ICEYE’s satellite imagery data and products that will meet potential client’s needs.

Responsibilities

• You will initiate contact & meet with clients, with the objective to exceed quota, move prospects to contract close, and expand ICEYE’s presence across assigned client base.
• You will lead sales campaigns in conjunction with marketing, initiating customized proposals and communication for clients, and develop familiarity with potential clients to best meet their priorities.
• This role will have a great deal of autonomy
• You'll be responsible for generating your own leads and building customer pipelines
• Accelerate customer adoption
• Work with partners to extend reach
• Lead contract negotiations
• Develop long-term strategic relationships with key accounts
• Ensure customer happiness and success

What will you need to be successful in this role?

• Proven experience working in a Business Development or Sales role within APAC
• A background in Geospatial or Satellite imagery Sales is preferred. However, we would also welcome applicants from an Aerospace & Defence background
• Ability to manage time effectively, work independently, and be self-motivated.
• Prior track record of achievement in positions with accountability.
• Hunter mentality with solid sales experience
• Strong verbal and written communications skills
• An extensive customer network within APAC is a must
• An entrepreneurial spirit, find the right opportunities and take through to a close

In addition to the above, it would be beneficial if you had the below attributes and skills: 

• Passion for the Space sector.
• A network of existing clients in the Defence and Intelligence space, especially MODs across the APAC region.
• Experience of working in a company that is experiencing high pace growth year on year and being able to match that by contributing to the bottom line from an early stage.
• A good knowledge of Synthetic Aperture Radar
• Experience within a SaaS background

• A job that matters in a dynamic Earth Observation environment with a scale-up approach
• An independent role with a supportive and diverse work environment
• Time for self-development, research, training, conferences, or certification schemes
• A yearly benefit budget to spend as you wish (ie Auntie, language learning, coaching,  budget for additional work equipment for home, charity activity)
• Base salary range for this position is contingent on your experience level, and will be negotiated individually.

Diversity, equity, and inclusion

At ICEYE, we believe that diversity isn't just a buzzword – it's our greatest asset. 

We're committed to fostering an inclusive environment where every voice is not only heard but celebrated. We know that diverse perspectives breed innovation and creativity, which is why we actively seek out individuals from all walks of life, backgrounds, and experiences. 

Whatever your background, we want you to bring your authentic self to the table. Join us and be part of a team where differences are not only embraced but cherished, because together, we're stronger. 

Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com 

Konica Minolta is innovative, robust and continually evolving. From printing and scanning to business process automation and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
We are looking for a professional, innovative and driven Sales Executive who can maximise revenue potential by continually developing Konica Minolta’s market exposure in ACT. We are looking for drivers, individuals who live for the next big challenge. You want to and can make an impact every day. We seek to employ the brightest and most forward-thinking talent.

In consultation with key stakeholders, your primary accountabilities are to: 

• Drive market share growth through existing customers and new business.
• Drive sales and manage internal processes from pre-sales to delivery to ensure success and achievement of targets.
• Provide timely and accurate completion of business plans, forecasts, internal order processes and customer management.
• Develop and maintain your knowledge of the Konica Minolta offering and the vertical industries of your nominated accounts.
• Maintain & regularly update CRM.
• Achieve the revenue target set out for your area/portfolio.
• Be an active member of the ACT Branch - helping to drive innovation, continue the development of a high performance culture and contribute to the achievement of Branch goals.
• Exemplify company values and adhere to policies and procedures.

Skills

• Ability to collaborate with internal and external stakeholders to build relationships, credibility and trust
• Ability to work according to strict deadlines
• Sound negotiation and influencing skills
• Microsoft Office (especially Excel)
• Sense of urgency and high responsiveness
• Ability to prioritise and react quickly to ensure great client satisfaction
• Ability to deal with ambiguity and know when to escalate
• Sense of ownership and accountability for assigned activity, including regular follow up with stakeholders to ensure timely completion of assigned tasks

Ideal Candidate

To be qualified for this position, ideally your background and skills will comprise of the following:

• Previous sales experience.
• Proven ability to create customer value through the sale of solutions and managed services.
• Proven ability to develop account strategy, write and execute business plans.
• Proven business development experience.
• Proficiency with CRM applications.
• Exposure to sales training methodologies.
• Excellent written and verbal communication.
• Strong proficiency in MS Office (i.e. Word, Excel, Outlook)
• Exceptional presentation, communication and stakeholder management skills.
• Ability to monitor performance against deadlines and milestones.
• Australian driver’s license.

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.

If you require any adjustments/assistance during the recruitment process please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

Our Why

Datacom works with organisations and communities across New Zealand and Australia to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

Our Service Desk is a 24/7 operation. Canberra’s operational hours are Monday to Sunday 7 am to 7 pm. To be successful for a full-time role, you will need to have full availability to work across these hours on a rotating roster.

Due to client clearance requirements Australian Citizenship, ability to pass national police check and willingness to obtain a Baseline Clearance is essential

What you’ll do

Our Service Desk Agent’s are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate. As a Service Desk Analyst, you will respond to phone and email queries, alerts from customers, provide high quality and efficient experiences, guiding customer through first level technical support. You’ll identify, troubleshoot and resolve incidents and service requests, whilst working with a team of close knit, like-minded people, who rally each other through the rushes and support each other with more in-depth queries.

We are an agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll do:

• Respond to phone calls and emails in relation to level 1 technical support

• Work to given Service Level Agreements and KPI’s

• Problem solve and troubleshoot

• Multitask!

What you’ll bring

Someone who wants to kick-start their careers in technology, be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

· Customer-centric superstar who is a great communicator - we pride ourselves on delivering our best work to our customers

· Self-starters, motivated to learn and develop

· Critical thinkers with strong troubleshooting skills and decision making

· Team players who have excellent interpersonal skills - you’ll be working with people just as much as computers

· Awesome problem-solvers who have fresh ideas

· Thrive in a fast-paced, autonomous work environment and under pressure

· Positive attitude and growth mindset

Benefits

· Continues opportunities for long term growth in IT in Australasia’s largest professional IT Services company!

· Best in class rewards and recognition program including awards and corporate retail discounts on tap

· Paid Parental Leave

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a hygiene technician with Initial Hygiene (A Rentokil Initial company) could be what you’re looking for.

Initial Hygiene is looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians covering the Canberra area on a 6 month fixed term basis.

If you’re looking for a job that offers autonomy, flexibility and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks
• Confident using a mobile phone service app/tablet

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

"As an Initial Hygiene Technician, you feel like your own boss."

Stephen Kroger

Initial Hygiene Technician

"There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build."

Angela Smith

Technician

• Are you an exceptional leader with vision to make improvements?
• Are you passionate about delivering results through great teamwork and customer experience?
• Can you manage a management team?
• Have you got regional/remote management experience?

Then this is the perfect role for you!

The Rentokil Initial Darwin branch has an exciting opportunity available for an operational expert. You will have the opportunity to showcase your operational experience while balancing day-to-day responsibilities and developing our team to achieve their full potential.

You will be responsible for the following outcomes:

• Leading a safety culture
• Developing, leading, and managing a first-class operations and service support team
• Implementing and delivery of the operational plan
• Implement divisional strategies to achieve and exceed the budgeted delivery targets 
• Support portfolio growth through management of resources
• Managing the budget costs, P&L review, operational measures, and leave targets
• Driving operational efficiencies and continuous improvement to work smarter, not harder
• Full logistics, warehouse and fleet management responsibilities
• Proactively manage service delivery to consistently meet customer contractual expectations to positively impact client retention and growth

To be successful in this role, you will need:

• A demonstrated commitment to safety and a proven track record in building a safety culture
• Previous experience in essential - preferably in the business services industry
• Strong operational principles and experience managing logistics and scheduling systems
• Ability to focus and have a flexible approach when faced with change, completing priorities and work demands
• Demonstrated commercial acumen to manage budgets and costs
• Effective interpersonal skills with the ability to build strong relationships with both internal and external stakeholders
• Demonstrated track record of successfully delivering against targets, KPI's and cost efficiencies
• The ability to positively challenge the status quo and champion continuous improvement
• Previous management experience in managing remote teams would be advantageous

The successful candidate must be eligible to work in Australia and able to pass pre-employment medical, police, and reference checks.

About Rentokil Initial:

Rentokil Initial is one of the largest business services companies in the world. Our company operates in all major economies of Europe, North America, Africa, Asia, and the Pacific. The company has some 38,000 employees providing a range of support services in over 66 countries worldwide.

If you are ready for the next step in your career or want a new challenge APPLY NOW!

About Us

Outback Spirit Tours offers a range of unique adventure tours, desert safaris and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 10 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquarters in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About The Role

The Head of Flight Operations (HOFO) is responsible for safely managing the flying operations for Outback Spirit (Spirit Aviation Pty Ltd) which operates one Cessna Grand Caravan 208, one Cessna 210 and leased assets from time to time. This position is responsible for the control of all flight crew training and operational matters affecting the flying operations, and the duties of the HOFO pursuant to aviation legislative requirements. This position is based in Darwin, NT and is primarily a management position within the operation.

The expectation is that approx. 80% of your time will be spent managing the regulatory and Company requirements of the operation with an approx. 20% flying commitment.

We are seeking a passionate and self-motivated individual to fulfil the duties of the HOFO role. Your collaborative working style will be coupled with your strong communication skills and ability to interact effectively with both internal and external stakeholders. You will have excellent attention to detail, great problem solving/decision making skills and a continuous improvement mindset.

Previous HOFO experience or operational experience in air transport operations similar to those conducted by Spirit Aviation would be highly regarded, as would prior experience leading and managing a team.

Key responsibilities will include:

• Managing resources within the flight operations plan and overseeing the recruitment of pilots and other operational staff to ensure flight crew resource availability as per service requirements
• Maintaining records of all flying operations and ensuring that flight personnel have the necessary skills, training, license and recency
• Monitoring operational standards, training records and supervising the training and checking of flight crew
• Leading, developing, managing and mentoring the aviation team, fostering a high-performance environment and retention of talent through proactive training and development
• Carrying out the rostering and scheduling of crew, ensuring rostering and fatigue management in accordance with fatigue processes
• Ensuring scheduled aircraft maintenance is conducted in accordance with approved maintenance procedures
• Actioning the management of change process when changes are required
• Managing the drug and alcohol management plan (DAMP)
• Maintaining the aviation reference library and access to publications, information and data
• Actively promoting the safety culture amongst the aviation team including incident reporting, participating in audits and/or investigations relating to incidents as required and in collaboration with the Aviation Safety Manager and Aviation CEO  

What We Offer

• Amazing opportunity to work in a dynamic, growing tourism business
• Generous discounts on Journey Beyond travel and experiences
• An attractive salary
• Study Assistance Policy
• Parental Leave program
• Purchased Leave policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Salary sacrifice remote area benefits

It is a requirement of this role that the successful incumbent will hold the relevant experience and knowledge necessary to be appointed as the CASA approved HOFO for the AOC. If this role is of interest to you, we want to hear from you. Apply now!

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

We are looking for an experienced General Manager to lead a team of service delivery management professionals. In this role you will be focused on developing and implementing strategy and business plans across your team and with the broader Datacom direction. The role will oversee daily business activities, including working alongside colleagues for sales and customer success adding value and improving overall business functions.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

What you’ll do   

As our General Manager – Service Delivery Management, you will be responsible for ensuring that we deliver service excellence to our customers in commercially compliant and financially sustainable way. Using your strong influencing skills, you will support your team in driving continual service improvement for our customers across our matrix organisation, championing a security first approach in everything we do. With your in-depth experience of technology services outsourcing, you will be able to represent and advocate for our solutions and offerings in support of in account and new customer growth. You will be able to demonstrate strong leadership skills and be able to support our people in all situations and help them in their career development journeys.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

• A bachelor’s degree in business or other relevant field or equivalent work experience
• 10+ years of senior commercial or sales experience within a complex and multifaceted manage services environment
• Demonstrated experience managing service delivery teams within an outsourcing arrangement
• Strong business acumen
• Excellent customer relationship building and management skills
• Strong influencing and persuasive ability
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
• Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements
• Ability to frequently interact with a variety of stakeholders and team members, normally involving matters between functional areas, other Datacom divisions, customers and the company
• Proven negotiating skills with the aptitude to ensure win/win situations for all parties
• Ability to build and lead an effective and high performing team
• Detailed understanding of service management methodologies and processes including the ITIL framework
• Demonstrate experience or acceptable knowledge of industry standards such as; ISO 27001, ISO 20000, ISO 9000

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

#LI-Hybrid

We are on the hunt for a highly energetic Customer Service Operator to join our growing Customer Service Day Team. A role where no two days are the same, our Customer Service Team promises great personal and professional development, various wellbeing initiatives and a fun social calendar to match.

Join the dynamic team at Betfair Australia, the country's leading online sports betting exchange platform. We revolutionize the way people bet by offering innovative and transparent betting solutions. With a commitment to integrity and customer satisfaction, we strive to provide a world-class betting experience to our users.

What we are looking for:

• A gun who has a love of sport and/or racing and all things related!
• Someone who enjoys teamwork in a dynamic, fun and fast paced environment
• A superstar who has strong customer service experience

With great progression, career development opportunities and the chance to work with an inclusive and fun team (amongst a host of other cool stuff) a day includes:

• Undertaking the registration and education of new customers
• Efficiently and professionally answer calls and emails from customers, provide betting information and accurately complete bet placement on their behalf
• Responding promptly to incoming customer queries via phone calls and emails
• Assisting with and ensuring team procedures are appropriately documented
• Processing customer KYC (Identity Verification) checks across a variety of different methods
• Continually updating knowledge around betting products
• Making outbound calls to establish and develop relationships with current and prospective customers

But there is a catch. To be in the running for this great role, you should have:

• A passion for customer service!
• An understanding of upholding confidentiality of sensitive customer information
• The ability to make clear and well-reasoned decisions
• Availability to work out of hours shifts and weekends
• A high level of attention to detail, with an ability to effectively prioritise tasks
• Strong computer literacy and familiarity of MS Office Applications
• Excellent written and verbal communication skills
• Initiative. You get things done

Sound like you’d be a good fit? Well check out what we provide our passionate people:

• Tailored leave options – competitive parental leave, cultural leave swap, volunteer leave, study leave etc.
• A genuine focus on personal and professional development - including a combination of incredible internal Leadership Development Programs, peer to peer learning and self-chosen learning opportunities.
• Up to $2000 per year for you to choose how you spend through our much loved BestYou program.
• An ongoing commitment to Diversity, Equity and Inclusion.
• Supportive wellbeing initiatives including access to our Employee Assistance Program.
• A dedicated internal events team focused on bringing a mix of educational, social, celebratory, and philanthropic activities,
• A generous bonus scheme – if we win, you win! And we like to win.

Interested?

At Betfair we are committed to building a workplace where everyone can fulfil their full potential. We pride ourselves on fostering an environment where all employees feel welcome and included.

We encourage people of all walks of life, abilities, and backgrounds to apply.

 We are proudly a WORK180 endorsed employer for women, to learn more of our commitment to Diversity and Inclusion please visit https://work180.com/en-au/for-women/employer/betfair-australia.

 Studies show that women are likely to only apply for a job if they meet 100% of the criteria outlined in the job ad. Even if you don’t hit 100%, click apply! You never know where it may lead to.

 Interested in applying? Please click Apply now and submit an up to date Cover Letter and Resume.

 We are committed to responding to allcandidates within four weeks of application.

Be part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. 

About Us 

Journey Beyond is a national business focused on bringing Australia’s most unique and iconic experiences to life. Our aim is to take guests beyond, to ignite their imagination and to transform the amazing into the breath-taking. 

Our suite of iconic tourism brands stretches across Australia’s beautiful coastline and deep into the heart of our continent’s rich landscape. We own and operate Journey Beyond Rail Expeditions (The Ghan, Indian Pacific, Great Southern and The Overland), Rottnest Express, Cruise Whitsundays, Darwin Harbour Cruises, Sal Salis Ningaloo Reef, Outback Spirit, Melbourne Skydeck, Eureka 89, Journey Beyond Cruise Sydney and Horizontal Falls Seaplane Adventures. 

Outback Spirit Tours offers a range of unique adventure tours, desert safaris and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 9 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

Seven Spirit Bay is an iconic wilderness lodge located on the western side of Port Essington on the Cobourg Peninsula. It is only accessible by Outback Spirit boats or aircraft.

We are seeking a strong leader and motivated individual to manage our flagship lodge on a minimum 12 month contract.

This role will see you leading our team through the end of the 2024 touring and fishing seasons, carrying out maintenance in the off-season, and expertly leading your team through the entirety of the 2025 season.

The role will involve, but is not limited to:

• Managing team members, inspiring a passion for quality and professionalism
• Setting clear goals and expectations, ensuring team members are meeting targets and providing the team with regular feedback
• Lead and train the new and existing team members to ensure the standards and quality of work is consistent

• Actively working towards meeting the Net Promoter Scores (NPS)
• Supporting the continuous improvements of our lodge operations through proactive communications to the Operations Manager/General Manager
• Ensuring budgets are met and cost controlled across the lodge
• Deliver the business’ guest-facing experience, from strategy through to delivery
• Oversite of the food and beverage delivery, experience, and menu in conjunction with the Head Chef and the Kitchen team (this includes cost management, ordering, stock control and waste minimisation)
• Drive a culture of safety, ensuring all incidents and hazards are reported and investigated in a timely manner
• Complete all administrative tasks as required by the operations team
• Take an active role in recruitment, inductions, and team member training
• The off season duties will involve project management and liaising with various trades personnel

This is a live-in position in an extremely remote location. We provide flights to and from Seven Spirit Bay via Darwin and will ensure you have time-off and are able to go home while no tours are operating.

This is your opportunity to lead a fantastic team, experience new and exciting adventures and create lasting memories for our guests, team members, and yourself.

About You
You will have a passion to travel and a desire to experience working and living in a remote location with a love for sharing unique and iconic experiences. The ideal candidate will have:

• The availability to work in a remote location for long periods of time
• Pride in delivering exceptional standards of service, ensuring that guests leave us with memories that last a lifetime
• You will be extremely hands on with experience working across all departments of the Lodge's operations (food and beverage, customer service, housekeeping and grounds/building maintenance)
• A thorough understanding of utilities and equipment relating to generated power and bore water
• Knowledge of general maintenance and ability to carry out basic physical labour
• Previous experience managing a diverse team of people
• Previous experience working remotely or with limited face to face support from your direct manager
• Passion and enthusiasm for hospitality, travel, tourism and adventure
• High levels of interpersonal and communications skills
• 3-5 years’ experience in general hospitality management
• The ability to think on your feet while delivering within set time frames

Required Certificates/Licenses:

• A Responsible Service of Alcohol certificate
• Responsible Person Badge
• Remote First Aid certification (must include CPR)
• Food Safety Supervisor certificate
• An MR (H endorsed) license

• An attractive salary
• Onsite accommodation and meals
• A rare opportunity to live in one of the most spectacular settings
• The opportunity to gain a true appreciation of some culturally significant wilderness
• The amazing opportunity to work in a dynamic, growing tourism business
• Generous discounts on Journey Beyond travel and experiences.
• Up to 40% discount on Journey Beyond merchandise
• Study Assistance to prepare you for expanded career growth opportunities
• Access to leading Employee Assistance Program (EAP) providers

If you are interested in this role and you meet the criteria listed above, apply today. We can’t wait to hear from you!

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

We are looking for a Contracts Manager to supervise the creation, review and approval of all legal contracts across CDC. The incumbent will proactively anticipate, identify, analyse risks and report on the contractual obligations that can impact the business’ success. The incumbent is responsible for ensuring ongoing compliance of contracts and will oversee contractual amendments as required and to provide rigour to our contract-lifecycle management process. Contracts include but are not limited to Government Panel agreements, private enterprise agreements, procurement agreements, non-disclosure agreements and asset maintenance agreements.  

Key responsibilities include:

•      Conducts contract and subcontract formation and management activities on a range of contracts, from initial proposal through to delivery and closeout.

•      Point of contact for Government customer contracts, amendments and renewals. Support the Legal team to draft, review, and negotiate contracts, renewals and change orders.

•      Supports monitoring and compliance with contract requirements.

•      Negotiates a variety of contractual documentation with customers, working directly with the Sales and Customer Success Team.

•      Interacts with, confers, briefs, and makes recommendations to management regarding the progress and impact of potential contract and subcontract-related activities. Prepares contract and subcontract reviews and reports on issues.

•      Ensures contract and subcontract filing is managed effectively and meticulous records are kept.

•      Coordinates contract and subcontract requirements with all functional departments to ensure accuracy and compliance.

•      Observes all legal/ regulatory compliance requirements and practices for assigned responsibilities.

•      Remains current on legal/regulatory updates affecting contracts and agreements.

•      Manage the end-to-end contract-lifecycle process and lead the enhancement of standard operating procedures around contract governance.

•      Embrace and model CDC’s values.

•      Other duties as directed from time to time.

About you: 

•      5+ years’ demonstrated experience as a Legal Contracts Manager, experience with Government Panel arrangements, preparation of contract agreements, amendments and statements of work. 

•      Strong communication skills, both verbal and written.

•      Demonstrable commercial acumen and stakeholder management skills.

Essential:

• Australian Citizenship and the ability to obtain and maintain AGSVA Security Clearance at Negative Vetting 1 level.

How to Apply:

If you are looking to own your career and take on a new challenge in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

About Beam:

Beam is Asia Pacific’s largest shared micromobility company. We are on a mission to turn little drives into better rides and make cities flow better for everyone.

Shared micromobility is one of the fastest-growing industries in the world, and we’re leading the way in Asia Pacific with operations in Australia, New Zealand, South Korea, Thailand, Turkey and Malaysia. In collaboration with cities, we bring a safe, affordable and sustainable new mode of transport to citizens with our fleets of self-driven small electric vehicles. Following our recent US $93M Series B round, we have expanded our operations to Japan, Turkey and Indonesia.

Here at Beam, we have gathered a team with a passion for innovation and technology. We tackle growing challenges every day as a group of problem solvers, determined to make a positive impact on people’s lives and the future of the planet.

What you’ll be doing as a Fleet Technician: 

As a Fleet Technician, you'll play an important role in Beam's success on the streets. You’ll be based at our warehouse and responsible for the quality of  our e-vehicles. You will come to know our e-vehicles from top to bottom, inside and out, and will be capable of doing anything from quick repairs to total refurbishments if necessary. We are looking for someone who takes real pride in their work and ensures that Beam’s e-vehicles remain the safest and most reliable vehicles out there. 

Your day will also include:

• Supporting other warehouse operations as needed (e.g. taking delivery of new e-vehicles)
• Repair and refurbish of our e-vehicles
• Communicating with your Operations team on supply requirements (e.g. spare parts)
• Working with the Operations team to monitor and maintain stock accuracy against our inventory management system
• Keeping our warehouse and work areas tidy 
• Overseeing waste disposal 
• Thinking about, and sharing, ways we can improve our productivity and streamline our processes
• Following and adhering to our internal processes and procedures, particularly those relating to WH&S
• Meeting our warehouse KPIs 
• Supporting the onboarding of our new warehouse team members as required 
• May be required depending on location to rebalance scooters from end-trip areas to hotspots and Swap batteries to ensure our scooters are fully charged for riders

What you’ll be doing as a Van Marshal:

• Operate our vans to deploy, redistribute and swap batteries on our fleet of e-vehicles
• Patrol the city to ensure that our e-vehicles are appropriately parked and that the city remains neat and tidy
• Conduct in-field quality checks and collect any damaged e-vehicles for repair at the warehouse
• Perform basic maintenance on Beam e-vehicles to ensure that our riders will continue using the safest and most reliable vehicles
• Evaluate and provide feedback to the Operations team on current and potential parking locations
• Report any bad behaviour of riders to the Operations team in line with Beam’s Three Strikes policy against anti-social behaviour
• Support the marketing and promotion of Beam’s services, such as by helping people who have questions about the company, how to create a Beam account or how to safely ride an e-vehicle
• Assist with recovering lost and missing scooters
• Follow established safety procedures and techniques to perform duties
• Problem solve issues when in the field and find creative ways to overcome obstacles

What you'll be doing as a Foot Marshal:

• Work and patrol on an e-vehicle (generally a Beam e-scooter) to perform your tasks, which can include redistributing and swapping batteries on our fleet of e-vehicles
• Patrol the city to ensure that our e-vehicles are appropriately parked and that the city remains neat and tidy
• Conduct in-field quality checks and flag any damaged e-vehicles for collection
• Perform basic maintenance on Beam e-vehicles to ensure that our riders will continue using the safest and most reliable vehicles
• Evaluate and provide feedback to the Operations team on current and potential parking locations
• Report any bad behaviour of riders to the Operations team in line with Beam’s Three Strikes policy against anti-social behaviour
• Support the marketing and promotion of Beam’s services, such as by helping people who have questions about the company, how to create a Beam account or how to safely ride an e-vehicle
• Assist with recovering lost and missing scooters
• Follow established safety procedures and techniques to perform duties
• Problem solve issues when in the field and find creative ways to overcome obstacles

Skills and Experience for Fleet Technician:

• Have previous mechanical experience 
• You’re smartphone savvy - you’ll frequently use our Beam app and Slack 
• Able to communicate effectively with your team and keep them up to date on work in progress 
• Able to organise  your own day and prioritise tasks with support from Operations Team.
• Have high standards and strong attention to detail 
• Motivated, energetic and physically fit; comfortable lifting and moving 25kg+ e-vehicles throughout your shift
• Keen to learn new skills and adapt to new concepts
• Able to use initiative and creativity to solve problems that arise

Skills and Experience for Van Marshal:

• Valid Driver License
• Meet the requirements of our van insurance - generally need to be at least 25 years old
• Excellent driving skills, you need to treat the van like your own. You are comfortable driving a van (previous van / heavy vehicle driving experience desirable)
• Willing and able to complete physically demanding work, you will be lifting our e-vehicles of approx. 25kgs in and out of the van throughout your shift
• Smartphone savvy with access to your personal phone. You will be using the Beam app and Slack throughout your shift
• Good communicator capable of working with both internal staff and customers
• Able to work effectively within a team and solo on shifts
• Willing to learn and adapt to new policies, procedures and concepts
• Attention to detail and sense of pride in your work
• Good understanding of the local area is desirable

Skills and Experience for Foot Marshal:

• Willing and able to complete physically demanding work. You will be moving and lifting our e-vehicles throughout your shift
• Smartphone savvy with access to your personal phone. You will be using the Beam app and Slack throughout your shift
• Comfortable using our e-vehicles when on shift
• Good communicator capable of working with both internal staff and customers
• Able to work effectively within a team and solo on shifts
• Willing to learn and adapt to new policies, procedures and concepts

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

In this role, you will be essential to the daily management of CDC data centers, overseeing site logistics, physical security, general maintenance, facility presentation, and administrative tasks.

You will work closely with the CDC team to deliver a superior customer experience and uphold secure, uninterrupted facility operations. This role involves overseeing a range of administrative tasks and providing hands-on support to ensure the continuous operation and maintenance of our CDC data centres.

• Ensure all facilities maintenance activities adhere to approved workplans, maintaining building compliance.
• Supervise the presentation and upkeep of facilities, overseeing caretakers and contracted staff.
• Manage logistics within the facilities, collaborating with the Operations team to enforce security protocols and standards.
• Conduct inspections for repairs or renovations of facility structures, coordinating access for clients, guests, contractors, and suppliers.
• Administer activities such as parking allocation, waste disposal, and building security, ensuring adherence to emergency and health and safety regulations and CDC policy.
• Promote and enforce safe work practices, supervise staff as directed by management, and represent the company professionally.
• Lead and participate in team meetings and committees, model CDC’s DNA and Leadership Fundamentals, provide cultural and operational leadership, mentor junior staff, and perform other duties as assigned.

About you: 

This role involves efficiently managing daily and scheduled site activities, ensuring client support, safety, logistics, security, and facility presentation. The ideal candidate will adhere to protocols, identify risks, and maintain smooth facilities operations.

• Demonstrated experience in Property Management, Facilities Management, Office Management or Security Management is highly desirable.
• Excellent organisational and administrative skills.
• Experience in scheduling or coordination of meetings or bookings.
• Confidently use a computer along with the ability to use Microsoft Office programs.
  

Essential:

• Australian citizenship and ability to obtain, an NV1 Security Clearance
  

How to Apply:

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

Calling all night owls!

We are on the hunt for a highly energetic Customer Service Operator to join our growing Customer Service Night Team. Are you hoping that your next opportunity will provide you with heaps of personal growth opportunities, a super workplace culture and the opportunity to get stuck into awesome projects?

Meet Betfair. We are seriously going places and have a team of passionate and driven people taking us there. We are a strong data-driven business that uses innovative digital technology to service a sophisticated customer base, offering a different way for punters to engage with racing and sport. We live and breathe innovation in our ‘every day’. And we are doing some really cool things.

Note - this is a full time role.

What we are looking for:

• A gun who has a love of sport and/or racing and all things related!
• Someone who enjoys teamwork in a dynamic, fun and fast paced environment
• A superstar who has strong customer service experience

With great progression, career development opportunities and the chance to work with an inclusive and fun team (amongst a host of other cool stuff) a day includes:

• Undertaking the registration and education of new customers
• Efficiently and professionally answer calls and emails from customers, provide betting information and accurately complete bet placement on their behalf
• Responding promptly to incoming customer queries via phone calls and emails
• Assisting with and ensuring team procedures are appropriately documented
• Processing customer KYC (Identity Verification) checks across a variety of different methods
• Continually updating knowledge around betting products
• Providing support to the Risk Investigations team by actioning fraud alerts and account investigations
• Making outbound calls to establish and develop relationships with current and prospective customers

What you will bring:

• A passion for customer service!
• Availability to work across a rotating night shift roster
• An understanding of upholding confidentiality of sensitive customer information
• The ability to make clear and well-reasoned decisions
• Availability to work out of hours shifts and weekends
• A high level of attention to detail, with an ability to effectively prioritise tasks
• Strong computer literacy and familiarity of MS Office Applications
• Excellent written and verbal communication skills
• Initiative. You get things done

How we will be On Your Side:

• An organisation that truly (yes really) values it’s people with a vibrant and engaging culture
• Unbelievable employee benefits like competitive parental, volunteer and study leave, social events, team office drinks, free breakfast, fortnightly free lunch and loads more…
• $2000 dedicated to your own personal or professional development per financial year - you choose how you spend!
• A workplace that offers health and wellbeing initiatives

Interested?

At Betfair we are committed to building a workplace where everyone can fulfil their full potential. We pride ourselves on fostering an environment where all employees feel welcome and included.

We encourage people of all walks of life, abilities, and backgrounds to apply.

We are proudly a WORK180 endorsed employer for women, to learn more of our commitment to Diversity and Inclusion please visit https://work180.com/en-au/for-women/employer/betfair-australia.

Studies show that women are likely to only apply for a job if they meet 100% of the criteria outlined in the job ad. Even if you don’t hit 100%, click apply! You never know where it may lead to.

Interested in applying? Please click Apply now and submit an up to date Cover Letter and Resume.

We are committed to responding to all candidates within four weeks of application.

Are you hoping that your next opportunity will provide you with heaps of personal growth opportunities, a super workplace culture and the opportunity to get stuck into awesome projects?

Meet Betfair. We are seriously going places and have a team of passionate and driven people taking us there. We are a strong data-driven business that uses innovative digital technology to service a sophisticated customer base, offering a different way for punters to engage with racing and sport. We live and breathe innovation in our ‘every day’. And we are doing some really cool things.

This is a part-time role (20 hours a week).

What we are looking for:

• A gun who has a love of sport and/or racing and all things related!
• Someone who enjoys teamwork in a dynamic, fun and fast paced environment
• A superstar who has strong customer service experience
  

With great progression, career development opportunities and the chance to work with an inclusive and fun team (amongst a host of other cool stuff) a day includes:

• Undertaking the registration and education of new customers
• Efficiently and professionally answer calls and emails from customers, provide betting information and accurately complete bet placement on their behalf
• Responding promptly to incoming customer queries via phone calls and emails
• Assisting with and ensuring team procedures are appropriately documented
• Processing customer KYC (Identity Verification) checks across a variety of different methods
• Continually updating knowledge around betting products
• Making outbound calls to establish and develop relationships with current and prospective customers
  

What you will bring:

• A passion for customer service!
• An understanding of upholding confidentiality of sensitive customer information
• The ability to make clear and well-reasoned decisions
• Availability to work out of hours shifts and weekends
• A high level of attention to detail, with an ability to effectively prioritise tasks
• Strong computer literacy and familiarity of MS Office Applications
• Excellent written and verbal communication skills
• Initiative. You get things done

How we will be On Your Side:

• An organisation that truly (yes really) values it’s people with a vibrant and engaging culture
• Unbelievable employee benefits like competitive parental, volunteer and study leave, social events, team office drinks, free breakfast, fortnightly free lunch and loads more…
• $2000 dedicated to your own personal or professional development per financial year - you choose how you spend!
• A workplace that offers health and wellbeing initiatives
  

Interested?

At Betfair we are committed to building a workplace where everyone can fulfil their full potential. We pride ourselves on fostering an environment where all employees feel welcome and included.

We encourage people of all walks of life and backgrounds to apply.

We are proudly a WORK180 endorsed employer for women, to discover more of our please visit https://work180.com/en-au/for-women/employer/betfair-australia

Interested in applying? Please click Apply now and submit an up to date Cover Letter and Resume.

We are committed to responding to all candidates within four weeks of application.

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:
In this position, you will be responsible for ensuring the successful fulfillment of customer requirements. Your responsibilities will encompass stakeholder engagement, project oversight, and the coordination of internal teams to achieve performance objectives and enhance processes.

Other responsibilities include:

• Build and maintain strong customer/partner relationships to enhance customer satisfaction throughout pre- and post-sales activities.
• Collaborate with CDC teams, harnessing their expertise when needed.
• Strengthen CDC's ties with key customers, their on-site teams, and their clients.
• Support contract delivery by meeting specified KPIs.
• Generate, refine, and furnish client reports while ensuring compliance with contracts.
• Review and prepare client reports for external distribution and assist clients in comprehending and addressing queries.
• Organise and oversee client monthly business reviews, quarterly operational and security audits, and other compliance activities.
• Coordinate managed services projects, including obtaining quotations from partners/suppliers and ensuring high-quality project delivery with client sign-off.
• Promptly address all client inquiries, ranging from operational concerns to project quote/proposal sourcing.
• Develop company policies and procedures to streamline the fulfillment of major customer requirements. 

About you: 

• Proven experience within an Account Management, Service Delivery capacity, (with an exposure to Government/ Defence being desirable)
• Demonstrated expertise in managing services for larger scale clients.
• Proficiency in contract management, SLA reporting, problem-solving, and client relationship building.
• Work effectively with delivery leads to ensure consistent and clear communication on existing projects.
• Achieve client satisfaction, retention and growth targets as per account plan
• Competency in Microsoft Office suite, Microsoft Project toolsets and source code management.

Essential:

• Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

How to Apply:

 If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives