About this role ABOUT CSR CSR is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Part of the CSR family, our Interior Systems Business Unit comprises of Gyprock, Martini, Himmel & Potter. We manufacture and market a full range of products for residential and commercial applications and are the industry leader when providing full suite of interior lining solutions across the building industry. THE ROLE CSR have an exciting opportunity for a Customer Service Officer to join our team in in our Coopers Plains – QLD office! You will play an essential role in representing our business! Customers are the key to our continued success and this role will assist our team in providing an excellent customer experience every time! If you are seeking an innovative industry, with engaging customer experiences and a sense of accomplishment … this is the role for you. A typical day looks like: Managing the customer order inbox and providing excellent customer service by phone and email Processing sales orders promptly and accurately Handling inbound customer enquiries, providing product information and technical support Following up on stock Confirming the delivery requirements Maintaining orders and keeping the customers updated and informed Understand and comply with Chain of Responsibility laws for configuration of orders and transport. Other general administration as required Hours of work Monday to Friday, rotating shifts as per follow: 06:00am – 02:00pm 08:00am – 04:00pm You will have the following: Have high energy and enthusiasm with exceptional communication skills. Be passionate about customer service with suitable experience to match. Strong attention to detail with accurate data entry skills, SAP experience desirable WHAT'S ON OFFER Attractive Salary 12% Super Benefits Overtime available Access to CSR's amazing employee benefits & discounts. Work with an established team that is friendly and supportive! Training and career progression provided. If this sounds like the next step in your career and you want to be part of an organisation that fosters a friendly work environment, whilst providing you with personal and career development – then apply now! For more information on us, please visit our website at www.csr.com.au At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards its people, enabling them to grow their career and truly thrive. We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences, and abilities.

Click here to view more detail / apply for Customer Service Officer

Hello and Kia Ora!

Start your game …

At Entain Australia & New Zealand, we view compliance and regulatory obligations as a fundamental component of our growth and sustainability strategy. Situated within a heavily regulated industry, our ability to expand and prosper hinges upon the trust of our customers earned through our unwavering commitment to doing what is right in a landscape where strict adherence to regulatory standards is paramount.

The AML Operations Manager at Entain Australia will lead the 1st Line AML teams. These teams are responsible for monitoring client behaviour, transactions, accounts, and reviewing ACIP and KYC refresh documents and information.

The Why:

This position offers the unique opportunity to establish and lead a dynamic and expanding Anti-Money Laundering function. As a seasoned professional with experience in Anti-Money Laundering, Fraud, or Compliance Management, your expertise will play a pivotal role in shaping the growth and success of our AML team. Your leadership will be instrumental in fostering an environment that values modern methodologies, ensuring we stay at the forefront of industry best practices.

Where and how you can work:
The position is ideally based in Brisbane, Australia; at Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, with employees spending two days a week at the office, ensuring work-life balance and individual preferences.

Your day-to-day:

• Planning and execution of all work streams, BAU and remediation, and maintaining of WIP reports.
• Mentoring and managing a team of 3 direct reports and 15 indirect reports, conducting performance reviews and development planning, including the setting of KPI's.
• Review of procedural documentation and the amendment of the existing document suite when changes are required.
• Drafting of accurate and effective procedural documents to implement and operationalise the policies, decisions and guidance as determined by the AMLCO and FCR team.
• Analysing customer transactions, accounts, and behaviours for signs of potential Money-Laundering/Terrorist Financing behaviour.
• Lodging Suspicious Matter Reports, Threshold Transaction Reporting and other reports with AUSTRAC as required.
• Lead training for teams, including the onboarding of new staff, training for implementation of new procedures and processes, and refresher training as identified through the QA process.

About you:

• Clear knowledge of AML/CTF legislation and practical operational experience with KYC, sanctions, and transaction monitoring.
• Previous experience leading a large team with both direct and indirect reports.
• Ability to draft procedural documentation, reporting, training content and undertake data analysis.
• Previous experience within the Waging industry and exposure to the AUSTRAC portal is preferred.
• Ability to amend and shift priorities in an ever-changing dynamic environment with an evolving risk maturity.

Who we are?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more.

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at [email protected] or hit apply now.

Are you a day brightener? A story Spotter? Are you someone who loves to create meaningful connections with both guests and colleagues? Pullman and Mercure Brisbane King George Square is currently seeking a Duty Manager to join their professional and dynamic Hotel.

Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As an Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments as required
• Management of roster, costings and forecasting
• Professional development of Guest Service Agents & Porters to ensure strong succession planning
• Involvement in and management of setting KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.

Position Summary

The Senior Planning Manager is responsible for delivering a best-in-class planning product by blending the science of our planning tools with your media craft experience to drive the day-to-day connection planning across paid and non-paid channels ensuring required deliverables are achieved. 

Be part of a passionate, collaborative and high energy team, working closely with Strategy, Integrated Planning, Trading and Performance teams to ensure we’re delivering upon client business outcomes.

 

Job Responsibilities


Leads and develops all Creative Connections Recommendations and Connections Plans in collaboration with the trading and performance teams ensuring they deliver on the briefed business outcomes.
Incorporation of UM proprietary planning tools, such as Growth Accelerator, into the planning recommendations. 
Manages and leads planning outputs across all channels; working with strategy, trading and special business units. 
Supports the Planning Director and Group Director by managing day to day workflow;
Ensures team WIPs (Planning/Trading) are scheduled and actions allocated responsibilities post WIP.
Drives a collaborative approach with all UM departments including BUs to develop best in class media solutions. 
Ensures a strong relationship with all media partners to remain across key/upcoming opportunities and trends;
Builds strong relationships with media and performance leads
Participates in agency and group Planning initiatives ensuring best practice.
Supports Planning Director in major client planning projects across client alignment – e.g. Screens Optimisation.
Oversees financial process alongside the Senior Trading Manager to ensure monthly invoicing is in-line with the plan.
Leads Planning recommendations (in collaboration with Senior Trading Managers) for day-to-day campaign optimisations to ensure delivery against business outcomes


 

Desired Skills & Experience


5+ years experience working across media planning and execution of all channels (offline skew) with experience in team management and strong understanding of the Australian media landscape.
Someone who remains up to date with all Australian and global market trends and has an educated point of view of the impact it has on their client’s business and/or approach to the planning craft
Effective communication and collaboration with the Client team to ensure recommendations are in-line with client expectations and deliver on briefed outcomes.
Has a clear demonstration of problem solving skills and comes solutions ready. 
Competent skills in creating best practice and market leading implementation planning responses, working in conjunction with the Planning Director. 
Ensuring that our clients are delivered future focused recommendations that take into consideration projected market trends.
Lives and breathes the Planning craft and has an inherit nature to continue learning and development within the craft
Exceptional presentation skills with more senior clients, media partners and internal UM and Mediabrands stakeholders. 
Has a positive portrayal of the Planning craft internally to build presence of the discipline. 
Develops strong relationships with clients (specifically the media and performance leads)Has had exposure to Google Analytics or DMP’s in current or former roles


 

Salary range between $95,000 & $105,000 including Superannuation.

Working across one of the most innovative and exciting clients in Australia, with iconic campaigns spanning branding and performance marketing, this role is the opportunity to improve systems and operations to build better workflow for the Optus team.
This client is leading the way with their 1st party data approach, working with sophisticated technology solutions to provide best-in-market advertising solutions.
As Media Campaign Reporting Manager, you are responsible for identifying areas of automation within the teams reporting requirements and assist the teams in creating a concise brief on what is required for automated templates or solutions.
You will work with the Partnerships and client leads on client facing reporting requirements and assist in delivering and identifying ways to streamline manual inputs for greater efficiencies and uniformity across the client group.

Key Responsibilities
• Support training requirements and areas of automation for internal systems and tools to ensure efficiency and best practice within UM teams around tools and reporting.
• Lead a positive and motivating work environment while mentoring team members to produce best practice skills through training and automation solutions.
• Ensure reporting templates produced, where appropriate, are streamlined for ease of sharing across other teams to improve and consolidate reporting methods across the agency.
• Produce and deliver Optus monthly analytics report requirements for all media activity including MROI and DOMO across both consumer and SMB business.
• Provide monthly budget reconciliation and expenditure reports, as well as quarterly spend profile overviews.
• Monthly checks on invoice loading, ensuring accuracy of data and teams are adopting the agencies best practice guidelines across both offline and online.
• Work closely with Orion to deliver accurate reports and summaries to clients and internal teams.
• Become a UM expert in implementing a system to share knowledge and skills of producing best practice reporting templates and solutions.

Who you are
• Previous experience working within the media industry to understand how changes may impact on the way teams need to operate is highly desirable
• Solid understanding of the full media landscape, across both offline and online channels
• Strong reasoning and analytical skills
• Effective communication to detail
• Exceptional numerical and problem-solving skills
• Efficient time prioritisation and task management skills
• Ability to manage multiple projects and various team expectations and deliverables.
• Team player with strong personal skills, working with variety of team.
• Superb technical and expert knowledge in tools and systems.

What's in it for you?
• Opportunity to grow your skillset and branch into different areas e.g., Media planning, data and analytics and growth through systems and the reporting team
• Minimal client contact in your day to day
• Align with a global media powerhouse
• Birthday Leave
• UM offers up to 16 weeks Paid Parental leave for the Primary Carer and up to 8 weeks for the Secondary Carer.
• Annual Leave Reward Days
• International Remote Working policy
• Sydney office redesign & perks
• Inclusive and collaborative company culture
• Hybrid Working
• Wellness initiatives – gym, meditation sessions, EAP
• Culture initiatives – clubs, social drinks, regular events, ping pong/pool tables
• Local/global mobility
• Ongoing L&D opportunities

Be part of the future everyone is searching for. Apply to join the UM Australia team today.

Salary ranging from $70,000-80,000 inclusive of superannuation.

UM Australia is an equal opportunity employer and is committed to building a diverse and inclusive workplace. Aboriginal and Torres Strait Islander peoples are encouraged to apply.