Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match! Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide. 

As our Head of CX Operations, you will be working with our Operations team and CX function to drive an effective CX strategy, delivering customer insights and driving operational efficiency across our Customer Experience department (which includes Customer Success, Onboarding, Implementations, Customer Support and Digital Engagement).

To be successful, you will need to get deep into (sometimes ambiguous) data so that you can understand the business thoroughly, rapidly diagnose issues and formulate solutions. First Principles Thinking, Intellectual curiosity, and a bias for action are essential.

As our Head of CX Operations, you’ll be:

• Define the CX Operations strategy, roadmap and operating model
• Partner with our Data teams to ensure the CX department has access to best-in-class self service reporting and insights
• Own and drive analytics and reporting across the entire CX department including volume, velocity and conversion metrics
• Partner with our Product teams to ensure that product usage data can be used to deliver a best-in-class customer experience 
• Own, manage and maintain the CX Tech Stack, including ensuring that CX systems are evaluated, selected, implemented and customised to meet the needs of the CX department
• Continuously improve CX systems and processes
• Manage, build and lead a global team by coaching and developing existing team members and closing talent gaps where needed
  

What will you bring 

• Solid experience in Customer Experience, Customer Success, Support, Implementations or Business Operations, ideally within a high-growth SaaS environment
• Leadership and people  management experience 
• Demonstrated experience leading a global business operations function across multiple regions and product portfolios
• Demonstrated experience designing a world class technology st
• Demonstrated experience managing a CX budget, ideally across multiple region or product portfolios
• A “CX scientist” - a highly analytical and data-driven problem solver with a deep understanding of CX analytics, metrics and the levers that drive performance.
  

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cash back offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024
  

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

If successful you will receive an email from our recruitment team to set up a time to discuss your experience and motivations in more detail. 

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

·         ASX 300 listed financial services organisation

·         Flexible & hybrid working arrangements

·         Sydney location

Do you want to:

·         work in an organisation where 98% of all team members believe that their manager genuinely cares about their

well-being and feels valued?

·         understand the strategic direction of your organisation and how your effort contributes to success?

·         work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?

·         work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?

·         be recognised and rewarded for your performance?

·         work for an organisation where ‘C-A-R-E’ are their values?

·         have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then FleetPartners might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management.  We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Who we’re looking for:

On a four-month rotational placement over a 12-month duration you will be provided experience within the following areas:

• Assist with ongoing projects and initiatives
• Handle administrative tasks relevant to each of the team you are placed in
• Participate in learning opportunities and training programs
• Collaborate with team members on various tasks
• Adhere to company policies and procedures
• Seek feedback for growth and improvement

What you’ll be doing:

Customer Experience

• Responsible for the management of a variety of customer queries concerning novated leasing and salary packaging.
• Be actively available to answer inbound calls and email queries from customers
• Manage and prioritise a combination of both inbound phone and email-based customer cases  queries.

Maintenance

• Deliver outstanding customer service outcomes to all stakeholders
• Delivery of Maintenance Services as outlined in Maintenance policy/procedures
• Provide authorisation and management of repairs and maintenance to ensure the vehicle is returned to operational in the quickest and most cost-effective timeframe possible

Terminations

• Ensure accurate and timely completion of relevant responsibilities including:
• Manage all end of lease processes, including payouts, early terminations and natural termination of contracts for FleetPartners clients
• Collaborating with Team Members: you will be required to collaborate team members on various tasks and projects. This involves effective communication, teamwork, and the ability to contribute ideas and insights to group discussions

This is not an exhausted list of duties and therefore there may be other accountabilities required.

• Ability to work collaboratively as part of a team, as well as working independently when required.
• Strong communication skills and stakeholder management
• Passion for people and engagement
• Ability to thrive in an ever changing, technology-based consulting environment.
• An Australian or New Zealand citizen, or an Australian permanent resident. 
• Interest in FMO/ Automotive industry (Desirable)

• 7 additional days of annual leave per year.
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
• a ‘Dress for your Day’ policy.
• flexible and hybrid working arrangements.
• Rewards programme, including a range of discounts from a variety of retailers
• an extensive range of other employee benefits.

Are you passionate about helping people? Join this exciting opportunity to help out your fellow Australians!

We are hiring Customer Service roles to support our client, the Australian Passport Office, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians.

About The Role

With access to knowledge content, extensive training and leadership support you will be helping Australians with Passport enquires looking to travel.

As a Customer Service Representative, you will be providing essential services to people across Australia on behalf of our Australian Federal Government client. In this role you'll be operating in a dynamic team environment with a focus on meeting quality outcomes for customers.

Operating Hours
We have both full time and casual opportunities available, required availability for the casual roles is a minimum of 20 hours per week across our operating hours.

Our operating hours are Monday to Friday between 7:30am and 7:30pm on a rotating roster with flexibility to support all of your out of work commitments.

Skills & experience

• High attention to detail
• Excellent customer service skills
• Patience and empathy towards people in difficult situations
• A team player focus, working collaboratively to exceed expectations
• Clear communication skills to customers and stakeholders
• Punctual and reliable
• Experience adhering to KPI's
• Intermediate computer skills, ability to navigate multiple screens and a typing speed of 30WPM
• Due to clearance requirements Australian Citizenship is required

Benefits

• Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk. Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We offer Cert III courses in Business and/or IT to support your career pathways, covering the costs of the course as well as providing fully paid worktime to complete the course!
• Datacom offers its people the ability to make a real difference and develop their careers within a supportive environment.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.

APPLY WITH US TODAY!

#LI-DNI

PaidRight exists to restore trust between employers and employees when it comes to pay. We envision a world where employee payment compliance is a given and payroll data drives business optimisation.

We are a small, well funded company that services some of the biggest names in the country and are currently looking for people to join our exciting team.

What you will do: 

• Conduct high level reviews of industrial relations legislation and instruments, particularly modern awards and enterprise agreements 
• Ability to identify ambiguities in industrial instruments and translate to simple questions/understanding 
• Implement and maintain databases with relevant industrial relations regulatory changes, legal cases and court decisions
• Improve on processes and databases
• Create content for industrial relations updates for online distribution
• Host industrial relations introduction sessions for new employees 
• Collaborate across teams and assist understanding of industrial relation laws

• Bachelor of Law 
• 2 years experience 
• Proven ability to interpret and apply legislation
• Proactive and able to work independently as well as part of a team
• Excellent attention to detail 
• Excellent written and verbal communication skills

We are a young scale-up with plenty of space for career development. You will be given every opportunity to learn and grow in a fast paced, growing company. We like to be social by having team lunches, dinners and our quarterly strategy sessions usually involve great social and cultural events.

Combining execution and strategy, Our Strategy and Business Operations (BizOps) team work on high impact and high priority projects across Open. This requires an extremely high performing generalist capable of taking complex, multi-dimensional problems, coming up with solutions and executing them across the business.

About Open
Say hello to insurance that works wonders. At Open, we're on a mission to provide the best insurance experiences, at the best price, for the world. Insurance is one of the world's least digitally mature industries - for years it's remained confusing, paper-based and heavily intermediated. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable.

Our team thrive on solving problems to revolutionise insurance and have a ‘no excusesʼ attitude when it comes to putting our customers first. We have a high performing team and an open and enabling culture that attracts the best creative and critical thinkers. Join us and letʼs build the future of insurance together.

About The Role
We created the BizOps team at Open to assist in defining and driving, operational and organisational improvements across Open. It operates like an internal consulting group that works on a range of critical projects and issues and sees them through to implementation.

What you'll be doing:

• Optimise and create bulletproof processes across all areas of Open
• Helping answer strategic questions such as our operating model, new products and markets
• Performing analysis on our operations, and driving insight to help us optimise various parts of our business
• Owning projects that will enable us to expand operationally into new international markets

Requirements

• Bachelor degree or higher
• Problem solving skills - you're able to see complex problems, break them down and solve them in a logical and analytical way
• Clear communication skills - you're able to clearly articulate your thoughts to stakeholders at all levels
• Transparent - you challenge respectfully, share insights freely and own your mistakes‍
• Passionate - you've got high energy to build a leading insurance company
• Resilient - you can stay collected and remain effective at all times
• Focused - you can keep your eyes on the prize, even when there are a million competing priorities
• A high achiever - you've always been able to generate success

You'll be expected to work autonomously and with teams. You will be expected to get things done, and be able to point to your impact.

You'll have some (but not necessarily all) of the experiences described here:
You have ~1-2 years of experience at a top-tier management consulting firm, engineering firm, law firm or investment bank with a proven bias to execution

~1-2 years of experience in a similar Business Operations role at a high growth startup


Why Open?
It's an exciting time to join Open Technology Services AU and be part of a tech company going through a hyper-growth phase. We provide our team with:

• Highly competitive compensation, including share options - we believe in paying people what they're worth and having everyone in our company share in our success
• High levels of autonomy and trust so you can do your best work
• Growth opportunities internally - as you grow, your role can too
• Flexible working - we are about impact, not time at your desk. We encourage freedom and responsibility, including the ability to work from anywhere
• Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you

We're proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.

Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn't exactly match the job description. We're looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we're continuously challenging each other to live our values, and aren't afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let's build the future of insurance together.

We’re seeking expressions of interest from Registered Nurses, Occupational Therapists or Physiotherapists with at least five (5)+ years’ experience in people management, quality management or clinical management within the residential aged care sector (above and beyond initial 5+ years aged care experience) for potential future roles.

Australian Healthcare Associates (AHA) is Australia's largest health and human services consulting firm. We're currently tendering for additional work to undertake Residential Aged Care assessments of residents in aged care facilities on behalf of the Australian Government Department of Health and Aged Care.

The work will involve you leading a team of experienced aged care professionals who will be visiting aged care facilities to assess residents using the Australian National Aged Care Classification (AN-ACC) assessment funding tool. You will provide in-field support to assessors to ensure the quality and consistency of assessments, plus develop assessor support and quality assurance mechanisms.

On offer:

• Very attractive salary - $130,000p.a. + 11% superannuation.
• Permanent full-time role.
• Involvement in the recruitment and onboarding of assessors in your allocated area.
• Support from an administrative assistant to manage the scheduling of assessments and team rostering.
• Full training provided in the use and application of the AN-ACC assessment tool.

About the position:

• Provide in-field clinical support to a team of assessors to assure consistency and quality of assessments.
• Manage performance and ongoing training requirements of assessors.
• Collaborate with other Area Managers and share learnings to ensure continuous improvement.
• Provide regular updates and data reports on team.
• Travel within your allocated area.

Required:

• 5+ years’ experience in people management, quality management, or clinical management within the residential aged care sector (above and beyond initial 5+ years aged care experience).
• Current, unrestricted AHPRA registration.
• Intermediate to advanced IT skills particularly in Excel.
• Excellent writing skills including report writing.
• Must have a valid driver’s license and reliable car for travel.

If you have the necessary skills and experience and are interested in working with us, then we'd like to hear from you now.

To Apply please upload the following:

Your CV - specifying each employer, your role, experience with varying health conditions and residents with different backgrounds, as well as the assessment frameworks/tools you have used. Please also provide the year of study for all relevant qualifications and if you have a proficiency in a language other than English.

and a 300-word blurb. We’d like to know a little more about you (more than we’d get from a CV). Tell us about your passion for aged care, the approach you take to engage with residents and make swift, yet clinically sound judgements. What your experience has been in leading and mentoring teams, including how you balanced that against the need to manage performance and the quality of work.

Applications close Friday 1 March 2024

If you have any questions or would like additional information, please email: [email protected]

All applicants must have full Australian working rights.

Further information about AHA is available at our website: www.ahaconsulting.com.au

Agency applications will not be considered.

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex, or queer. All are encouraged to apply.

At We Are Social, people are our strongest asset. As a leading global social media agency, we thrive on creativity, innovation, and collaboration. We believe in fostering an inclusive and positive work culture, and we need someone exceptional to champion our people and drive our culture forward.

As the People & Culture Manager at We Are Social, you'll be at the forefront of managing the dynamic needs of our people and culture. Your responsibilities will encompass developing initiatives to attract and retain top-tier talent, all while cultivating a high-performance culture that aligns with our values.

Given the nature of our business, common sense, adaptability and resilience are key attributes we value. The ever-changing demands from our clients require a solution-oriented and 'can do' approach, picking up new projects and being accountable for their success.

The ideal candidate will thrive on creating a positive atmosphere, instilling a sense of pride and togetherness within the team. With a creative eye and a knack for understanding what motivates people, you’ll set the stage for success in generating Ideas Worth Talking About.

KEY DUTIES INCLUDE:

HR Strategy & Administration

• Set and manage the implementation of the HR Strategy for Australia
• Collaborate with our global offices to ensure alignment and knowledge-sharing
• First point of contact for all HR-related queries
• Administer HR documentation, ensuring that all filing systems are up to date including offer letters, contracts, right to work and benefits information
• Conduct exit interviews and compile and consolidate data

Talent Acquisition & Onboarding

• Execute the strategy for recruitment and selection
• Manage the end-to-end recruitment process, talent pooling, strategic sourcing, selection, contract generation and induction
• Ensure a seamless onboarding process for new hires
• Develop creative strategies to build our employer brand 
• Develop and manage Internships programs

Culture Leadership

• Nurture and enhance our unique workplace culture, ensuring it remains vibrant, inclusive, and aligned with our values. 
• Be the driving force behind initiatives that promote employee engagement and satisfaction, developing initiatives to foster company culture, enhance working relationships, and foster collaboration and team spirit e.g. team building activities, mentoring and buddy programs

Training & Development

• Work closely with department heads to identify training and development needs.
• Implement programs that support professional growth and skill enhancement, fostering a culture of continuous learning.
• Develop and maintain We Are Social’s training calendar, including both technical training and knowledge-sharing sessions, and soft skill training 

Performance Management

• Support department heads to implement performance management process.
• Provide guidance on goal setting, feedback, and career development, contributing to a high-performance culture.
• Provide HR support around performance management issues
• Act as a trusted advisor to employees and management, handling confidential matters with sensitivity and diplomacy. 
• Proactively address any concerns and maintain a positive work environment.

Diversity, Equity, and Inclusion

• Drive initiatives that promote DE&I across all aspects of our organisation. 
• Ensure a fair and inclusive environment where everyone feels valued and heard.

JOB SPECIFIC REQUIREMENTS

• 3 to 4 days/week availability. Hours can be spread across the week as required.
• Masters degree in HR, business or similar 
• At least 4 years experience in HR or People & Culture Manager or similar role in a fast-paced and creative environment.
• In-depth knowledge of AES/Australian HR policies and best practices.
• Strong communication and interpersonal skills with the ability to build relationships at all levels.
• Demonstrated ability to drive cultural initiatives and engage employees.
• Experience in talent acquisition and onboarding processes.
• Understanding of performance management and employee development strategies.
• Passion for promoting diversity, equity, and inclusion in the workplace.
• Australian working rights and currently located to Sydney

ABOUT WE ARE SOCIAL

We Are Social is a socially-led creative agency operating globally at the forefront of marketing and culture. We are the world's leading social specialist network: Over 1300 social experts in 19 offices around the world proving the power of social thinking to drive business value. We help brands immerse their stories in the real conversations their audience are having. We generate sharp strategies and inspiring campaigns, based on social insights for forward-thinking brands like Samsung, TikTok, Audi, Mastercard, Kayo, PWC and Colgate.
We’re focused on creating ideas worth talking about. How do we do that?

• We put social thinking at the centre of what we do.
• We connect people and brands in meaningful ways.
• We create ideas worth talking about.
• We Are Social.

Here in Sydney, we are a group of people from different walks of life, united by a passion for popular culture. We Are Social is an equal opportunity employer, we value diversity of thought and experience at our company. Learn more about our culture and our work.

INTERESTED?

Are you interested in the opportunity you just read? You can apply by sending us your CV. If you have any questions, don’t hesitate to contact Sangita de Jong (People & Culture Manager at [email protected]). You can apply by sending us your CV. In the interview process, you will meet, among others, Cristina Forlani (New Business & Marketing Director) and Suzie Shaw (CEO)

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a hygiene technician with Initial Hygiene (A Rentokil Initial company) could be what you’re looking for.

Initial Hygiene is looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians covering the Albury and Wodonga area.

If you’re looking for a job that offers autonomy, flexibility and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks
• Confident using a mobile phone service app/tablet

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

Learn and thrive within an agency culture that’s ‘limited by nothing’ with a genuine commitment to its people.

●        Strengthen your skills managing and growing social media accounts on behalf of our clients.

●        Be inspired by writing and briefing content that will grow and engage audiences across all social channels. You’ll be working on the world’s biggest brand campaigns executing enviable campaigns in travel/tourism, technology, retail and big-name consumer and corporate local brands

●        Collaborate with teams across Thrive’s AU/NZ network

If you love what you do, Thrive is the place to be. We are Australia's fastest growing independent agency, winner of PR Agency of the Year|Mumbrella 2022. We believe in a culture where people and well-being are front and centre, where collaboration not competitiveness is part of our DNA, where diversity equals belonging

JOB SUMMARY

We are looking for a Social Account Manager to join us at Thrive, where the possibilities are endless. It's the perfect place to make your ideas take flight and grow in a collaborative environment with no limits. If you're looking for an opportunity to innovate and work with some of the best talent around, then you're in the right place.

You’re a social media star. You love social, and have a passion for connecting with people in new ways. You have experience managing social channels for a brand and feel like you could take it to new heights.

The Social Account Manager is responsible for implementing social strategy, has a deep understanding of social platforms, is up to date with TikTok trends and is always looking for new ways to execute innovative brand campaigns, working in a fast-paced environment. You’ll be on the front lines at PR Agency of Year|Mumbrella 2022 specialising in social media campaigns and driving engagement. This is an exciting opportunity to be working with some of Australia’s biggest brands and media houses.

About the role:

●      Work across a diverse and high profile local and global brands

●      Responsible for handling multiple client projects

●      Proven history of social media management

●      Manage and develop client relationships - key day to day contact on allocated accounts

●      Content planning and briefing creative team

●      Scheduling client content

●      Paid implementation

●      Attending content shoots

●      Influencer strategy, engagement and relationship management

●      Reporting: social media analytics

●      New business pitching specific to social and digital media requirements

Sounds good? Here’s where you come in.

About You

●      Tertiary qualified

●      3+ years full time experience in agency &/or part inhouse

●      Experience in social media management including content creation, community management and reporting

●      Understanding of content planning across multiple channels

●      Paid ad experience

●      Basic understanding of SEO

●      Manage social media data analytics using various tools

●      Experience building and executing digital/social media campaigns across Facebook, Twitter, Instagram, LinkedIn, Reddit, TikTok and emerging social networks/technologies

●      Intimate knowledge of digital/online industry tools, key players and trends

●      Excellent time management

●      Capability to build strong and effective working relationships with key internal and external stakeholders

●      Excellent presentation skills

LOCATION: SYDNEY

More about Thrive

●      AUSTRALIASIA’S LARGEST + FASTEST GROWING INDEPENDENT AGENCY

●      PEOPLE-FIRST CULTURE + DREAM TEAM

●      INCREDIBLE OPPORTUNITY

We value work life integration and offer:

●      Hybrid flexible working

●      An additional annual leave wellness day

●      Comprehensive Learning & Development program

●      Opportunity to work in any of our offices across AU & NZ

Thrive is the largest independent, Australian owned public relations agency that exists to help its people, partners and the community grow vigorously, flourish and be successful. Founded by Managing Director, Leilani Abels in 2000, Thrive's 95+ person team is made up of in-house media, creative and digital specialists who work across six locations in Melbourne, Sydney, Brisbane, Gold Coast, Perth and Auckland. We deliver strategic communications services for leading and local brands.  LEGO, ANZ Group, Cisco, ASUS, Tinder and Harley Davidson.

PR Agency of the Year | Mumbrella Awards 2022

Visit us here for more information - www.thrivepr.com.au.

To apply, please email a cover letter and resume to: [email protected]. Australian citizens or permanent residents of Australia need only apply.

All contact with Thrive will be treated confidentially. Only shortlisted candidates will be contacted.

We’re seeking expressions of interest from Registered Nurses, Occupational Therapists or Physiotherapists with at least five (5)+ years’ experience in people management, quality management or clinical management within the residential aged care sector (above and beyond initial 5+ years aged care experience) for potential future roles.

Australian Healthcare Associates (AHA) is Australia's largest health and human services consulting firm. We're currently tendering for additional work to undertake Residential Aged Care assessments of residents in aged care facilities on behalf of the Australian Government Department of Health and Aged Care.

The work will involve you leading a team of experienced aged care professionals who will be visiting aged care facilities to assess residents using the Australian National Aged Care Classification (AN-ACC) assessment funding tool. You will provide in-field support to assessors to ensure the quality and consistency of assessments, plus develop assessor support and quality assurance mechanisms.

On offer:

• Very attractive salary - $130,000p.a. + 11% superannuation
• Permanent full-time role
• Involvement in the recruitment and onboarding of assessors in your allocated area.
• Support from an administrative assistant to manage the scheduling of assessments and team rostering.
• Full training provided in the use and application of the AN-ACC assessment tool.

About the position:

• Provide in-field clinical support to a team of assessors to assure consistency and quality of assessments.
• Manage performance and ongoing training requirements of assessors.
• Collaborate with other Area Managers and share learnings to ensure continuous improvement.
• Provide regular updates and data reports on team.
• Travel within your allocated area.

Required:

• 5+ years’ experience in people management, quality management or clinical management within the residential aged care sector (above and beyond initial 5+ years aged care experience).
• Current, unrestricted AHPRA registration.
• Intermediate to advanced IT skills particularly in Excel
• Excellent writing skills including report writing.
• Must have a valid driver’s license and reliable car for travel.

If you have the necessary skills and experience and are interested in working with us, then we'd like to hear from you now.

To Apply

Please upload the following:

Your CV - specifying each employer, your role, experience with varying health conditions and residents with different backgrounds, as well as the assessment frameworks/tools you have used. Please also provide the year of study for all relevant qualifications and if you have a proficiency in a language other than English.

and a 300-word blurb. We’d like to know a little more about you (more than we’d get from a CV). Tell us about your passion for aged care, the approach you take to engage with residents and make swift, yet clinically sound judgements. What your experience has been in leading and mentoring teams, including how you balanced that against the need to manage performance and the quality of work.

Applications close Friday 1 March 2024

If you have any questions or would like additional information, please email: [email protected]

All applicants must have full Australian working rights.

Further information about AHA is available at our website: www.ahaconsulting.com.au

Agency applications will not be considered.

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex, or queer. All are encouraged to apply.

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs.

A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimization as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com Infosys Consulting - a real consultancy for real consultants.

Infosys Consulting is a global management consulting firm helping some of the world’s most recognizable brands transform and innovate. Our consultants are industry experts who lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today’s digital landscape to win market share and create shareholder value for a lasting competitive advantage. To see our ideas in action, or to join a new type of consulting firm, visit us at www.InfosysConsultingInsights.com.

Role: Service now consultant - Sydney/ Melbourne

Open for Sub Contracting

Responsibilities:

• Architecting, building, and maintaining cost-efficient, scalable Solutions based on ServiceNow best practices for our clients.
• Bringing ServiceNow Platform and Enterprise Architecture best practices together.
• Understanding the business objectives of the company and creating ServiceNow solutions to facilitate those objectives.
• Designing and supporting Platform Modernization initiatives for more efficiency within the organization – aka digital transformation.
• Designing ServiceNow solutions to meet specific Risk and Compliance Requirements.
• Exploring ServiceNow integrations and other tools/systems to maximize value creation.
• Building and Deploying Data Models based on CSDM and ServiceNow best practices.
• Keeping up to date on best practices/new developments in ServiceNow and publishing points of view on unlocking ServiceNow capabilities, improving ROI, and maximizing Customer Experience amongst other things
• Building strong relationships with account teams, sales teams, ServiceNow consultants and other key stakeholders.
• Engaging in Pre-Sales activities to build proofs of concepts, demos, and solution designs.

At Infosys Consulting you will discover a truly global culture, highly dedicated and motivated colleagues, a co-operative work environment and interesting training opportunities. Interested candidates, please apply for this role to explore a new experience.

Retinue Accounting was founded on the belief that small business accounting support should be customer service focused, proactive and forward-looking, and upfront about fees and charges. Our fixed fee subscription model ensures our clients have peace of mind that we’ll give them the right advice, at the right time, at the right price with no hidden additional costs. 
We're more than a business – we're a team driven by our values and actions. Adaptability, commitment, and humility fuel our client-centered approach. We honor our promises, promote transparency, and move swiftly with purpose. We embrace new challenges, and proactively raise issues with a solutions mindset, knowing it takes a team effort to build a successful business.

As we continue to expand our operations, we are seeking a skilled and dedicated Bookkeeping Manager to join our team and contribute to our continued success.

Key Responsibilities

• Work closely with our Bookkeeping team to ensure a high level of service to our clients
• Oversee the work of the team ensuring accuracy, timeliness, and attention to detail.
• Supervise and mentor the team, providing guidance, training, and support as needed.
• Liaise with other stakeholders within the business to ensure the best service for our clients
• Stay informed about changes in accounting regulations and industry standards and implement best practices to enhance efficiency and accuracy.

Requirements

• Bachelor’s degree in Accounting, Finance, or related field.
• Proven experience in bookkeeping or accounting roles, with at least 1 year in a supervisory or managerial capacity.
• Proficiency in accounting software (e.g., Xero, MYOB) and Microsoft Excel.
• Strong understanding of accounting principles and financial reporting standards.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal abilities.
• Great written and verbal communication skills
• CPA or relevant professional certification is a plus.

Benefits

• $110k - $120k + super salary (depending on relevant experience)
• Financial support with any formal studies and industry licenses and registrations
• Yearly overseas holiday for our top performers across the business
• Spacious office space with great amenities (coffee machine, pool table, table tennis), close to public transport, cafes, gyms and retail
• Regular in-office and off-site social gatherings, and ongoing engagement activities to support professional development and team building.
• Employee and client referral programs, help us grow our business and be rewarded!
• Exceptional professional growth. We are growing quickly and are continually creating new opportunities across the business. This includes management and leadership opportunities, new roles to fit the needs of the business, lateral opportunities, etc.

Our Commitment

We believe that diversity, equity, and inclusion are crucial to our success. We recognise that diversity goes beyond race and ethnicity, and includes differences in gender, orientation, age, religion, ability, and more. We strive to create a workplace where everyone feels comfortable being themselves and can fully contribute their talents and skills. We are dedicated to building a workplace that values and respects individuals from all backgrounds and experiences. We welcome and encourage all qualified applicants to apply.

Apply now to join our team and contribute to the success of Australian small business!

We are currently seeking a highly dynamic individual to fill our Service Support Coordinator role and to join our friendly team based in our head office in Newcastle. This is a national role working on a permanent full-time basis.

This Co-ordinator plays a pivotal role in ensuring seamless, well-coordinated administration across all business units.

The responsibilities will include:

• The planning, prioritising and scheduling of work on a daily basis
• Updating and issuing state of service reports daily.
• Maintaining appropriately sized channels and zones to ensure that customers receive timely and prompt servicing
• Liaising with the Operations Manager and Field Service Supervisors to establish service requirements and provide information, assurance and advice as required.
• Communicating all services issues in a timely manner to the Field Service Supervisor or Operations Manager.
• Maintaining a visual of all call-outs received from branches
• Allocation of call outs to meet customer expectations and service standards
• Generating reports for branches

To ensure your success in this role you will have:

• Experience in managing productivity and national operations (preferable)
• Exceptional customer service and leans quickly
• Strong communication skills both written and verbal
• Excellent Microsoft Office skills (tech savvy)
• Ability to multi-task and work within a team and work in a fast-paced environment
• Excellent time management and organisational skills with great attention to detail

Some two million customers rely on us to get the job done, quickly and effectively. Customers range from the largest multi-nationals to local restaurants and individual home owners.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

If you are a team player with strong administration skills looking to make the move to a global organisation with plenty of scope for growth and contribution, APPLY TODAY!

Why we are different

Retinue Accounting was founded on the belief that small business accounting support should be customer service focused, proactive and forward-looking, and at the same time be upfront about fees and charges. Our fixed fee subscription model ensures our clients have peace of mind that we’ll give them the right advice, at the right time, at the right price with no hidden additional costs.  

We are so much more than another accounting business – we are a team driven by our values and behaviours. Adaptability, commitment, and humility fuel our client-centred approach.

We honour our promises, promote transparency, and move swiftly with purpose. We embrace new challenges, and proactively raise issues with a solutions mindset, knowing it takes a team effort to build a successful business. 

The role

As a Payroll Manager at Retinue, you will be leading and growing a team responsible for the accurate and timely processing of payroll for our diverse client base. Leveraging your extensive experience in payroll processing, you will support our team to ensure that our clients' payroll operations are efficient, accurate, and compliant with tax legislation.

Our Payroll team are not responsible for calculating employee hours, rates of pay or entitlements, which we consider to be employment relations work and outside the scope of our payroll processing service. We are however responsible for helping our clients make payroll processing less of a burden and making sense of complex ATO/tax obligations

Key Responsibilities

• Leadership of our payroll team, ensuring that payroll processing for our clients is completed on time, is accurate, and hassle-free.
• Ensure compliance with tax legislation and reporting requirements of different states and territories.
• Oversee superannuation reconciliations and lodgements.
• Ensure the team are accurately reporting, managing and lodging payroll information through the Single Touch Payroll system.
• Resolve escalated payroll issues and queries, collaborating with clients, internal stakeholders, and external authorities when necessary.
• Stay up to date with changes in tax legislation that may impact payroll processing.
• Provide supervision to junior team members, including offshore team members, to help foster their professional growth and development.
• Oversee year-end payroll activities and reconciliations

Requirements

• Strong experience leading a payroll team in either a high volume, complex organisation or within a public practice.
• Experience in providing ongoing development and training to members of a payroll team.
• Xero payroll software experience is essential; experience using MYOB highly advantageous.
• In-depth knowledge of tax legislation to the extent it relates to payroll processing.
• Ability to manage multiple client priorities, meet deadlines, and thrive in a fast-paced, dynamic environment.
• Excellent written and verbal communication skills
• Excellent attention to detail and accuracy

Benefits

• Flexible working options available, ability to work from home following probation.
• Great location close to public transport, with beautiful, serviced offices and first-class amenities
• Financial support with any formal studies and institute membership fees
• Training and professional development relevant to your role, provided by our dedicated in-house training and development team.
• Exceptional professional growth opportunities in a fast-growing business, including (but not limited to) management opportunities or lateral opportunities.
• Become a part of our growth story, work in a high performance and dynamic organisation that recognises success with career progression and further opportunities.

Our Commitment

At Retinue Accounting, we believe that diversity, equity, and inclusion are crucial to our success. We recognise that diversity goes beyond race and ethnicity, and includes differences in gender, orientation, age, religion, ability, and more.

We strive to create a workplace where everyone feels comfortable being themselves and can fully contribute their talents and skills. We are dedicated to building a workplace that values and respects individuals from all backgrounds and experiences. We welcome and encourage all qualified applicants to apply, regardless of race, ethnicity, gender, sexual orientation, age, religion, ability, or other differences.

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to double the average lifespan of dogs and cats by 2050.

The Team

We're on a mission to double the lifespan of our pets, and we need you to help discover the way as the Associate Product Manager - Research in our Research and Development Team. 

Who is this for? Are you an adept strategist with a background in top-tier management consultancy or high growth start-up, looking to work in the business of science? If your expertise is complemented by a strong scientific foundation, potentially highlighted by a PhD, and you're driven to apply your skills within the pet wellness industry, this pivotal role is designed for you.  

As an Associate Product Manager - Research at Lyka, you will lead the charge in bridging cutting-edge science with strategic business initiatives to propel pet health and nutrition forward. Your role will be instrumental in navigating our mission towards doubling pets' lifespans through innovative nutritional solutions and sustainable practices. 

What you will do: 

Research strategy

Aid in developing our research strategy and pipeline to meet business goals, centring on our key thematic priorities: 

1. Safety & benefits demonstration: Demonstrating the safety and efficacy of our products  
2. Improving the general health and happiness of puppers 
3. Improving our products to deliver greater benefits to pets 
4. Developing new products and/or services based on research breakthroughs 

• Create research proposals: Craft proposals grounded in solid statistical and scientific principles in line with our business goals. This includes cost modelling and spearheading the studies' execution, while seamlessly collaborating with external stakeholders such as universities, industrial partners, and customers. 
• Manage active studies: Supervise active research projects, ensuring they progress effectively and align with our investigative objectives. 
• Analytical excellence: Engage in the analysis and synthesis of research results, transforming raw data into actionable insights and coherent findings. 
• Scholarly support: Assist in drafting papers that elucidate research outcomes and white papers that reinforce our perspectives and beliefs. 
• Grant applications: Identify, apply for, and win grants to support our research initiatives. 
• Collaboration: Partner seamlessly with key stakeholders: Dr. Matt, our co-founding vet to ensure that research initiatives align with product development; Data & Analytics to leverage insights and analyse studies; Customer Care for participant recruitment; and Marketing and Partnerships to showcase studies insight which demonstrate Lyka's value. 
• Research synthesis: Keep a keen eye on the latest advancements and studies outside of Lyka. Distil and integrate these findings into tangible insights, aiding in product development and work to underscore the value of a whole food diet in canine health and nutrition. 
• Puppers are your purpose: Embody and champion Lyka's values in your research endeavours and collaborations. 

Who you are: 

• Experienced: You have 2-3 years experience in a top-tier management consultancy, high growth start-up or similar. 
• Science Background: With an educational foundation in science, you have a keen understanding of the scientific method and its application in a business context. 
• Project management: Skilled in research management, adept at overseeing and prioritizing multiple studies concurrently. 
• Writing expertise: Possess outstanding written communication skills, ensuring clarity, precision, and effectiveness in conveying complex ideas and findings. 

• Analytical acumen: Capable of dissecting study outcomes and possess the statistical skills to create detailed research study designs. 
• Entrepreneurial spirit: You possess an entrepreneurial mindset with a strong sense of ownership and drive. 
• Bilingual in business and science: You have strong communication and interpersonal skills, with an ability to talk with both sides of the business. 

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!

• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.

• Work for a sustainability focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• 12 weeks of paid parental leave for primary and secondary carers, along side 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.
• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne. Onsite days are required for the beginning.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

About Loam:

At Loam, we have the earth in our hands. As a team of scientists, farmers, and entrepreneurs, we are on a mission to revolutionize agriculture and address climate change. Through our cutting-edge microbial technology, we are enhancing soil health, boosting crop yields, and sequestering carbon to create a sustainable future for farming. We are committed to empowering farmers and promoting regenerative practices that benefit both the environment and their bottom line.

As a fast-growing agricultural startup, Loam offers a dynamic and collaborative work environment where innovation and passion thrive. We embrace diversity and believe that our collective expertise and shared commitment can make a significant impact on the global agricultural landscape.

Join us on this exciting journey as we transform agriculture and build a sustainable future together.

About the Role:

Loam Bio is seeking a Financial Planning & Analysis (FP&A) Manager to join our finance team. Reporting directly to the VP of Finance, the FP&A Manager will lead the financial forecasting and analysis activities, providing insights to drive strategic business decisions and supporting the company's continued growth.

Responsibilities:

• Manage the financial planning, budgeting, and forecasting processes.
• Develop and maintain complex financial models to support accurate and timely reporting and forecasting.
• Analyze financial data, identify trends and patterns, and interpret key financial metrics.
• Prepare and present financial reports, highlighting key findings and actionable recommendations to senior management.
• Collaborate with cross-functional teams to gather necessary data and insights for forecasting and analysis.
• Provide guidance and support to business leaders in developing financial strategies and driving performance improvements.
• Monitor and evaluate business performance against financial targets, identifying areas of improvement and recommending appropriate actions.
• Assist in the preparation of financial presentations for board meetings, investor communications, and other high-level discussions.
• Stay informed about industry trends, economic developments, and best practices in FP&A to continuously enhance forecasting accuracy and analysis techniques.
• Supervise and develop a team of financial analysts, providing coaching and mentoring to support their growth and development.

• Bachelor's degree in Finance, Accounting, Economics, or a related field; MBA or relevant advanced degree is a plus.
• 5+ years of experience in financial planning and analysis, preferably in a managerial role.
• Strong proficiency in financial modeling, data analysis, and advanced Excel skills.
• Extensive knowledge of financial concepts, metrics, and accounting principles.
• Proven track record in developing accurate financial forecasts and insightful analysis.
• Excellent analytical and problem-solving skills, with attention to detail.
• Strong communication and presentation abilities, capable of effectively conveying complex financial information to non-financial stakeholders.
• Experience with financial planning software or ERP systems (e.g., Oracle, SAP) is a plus.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Strong business acumen and the ability to translate financial insights into actionable recommendations.
• Leadership and team management skills, with a track record of developing and mentoring junior team members.

• ​Fast-growing start-up with many opportunities for capacity building and career development
• Work alongside leading scientists and innovators in an international organisation
• Enjoy an inclusive and supportive culture
• Competitive salary and sales incentive based on experience
• Company vehicle and on all road costs provided

Why you should join us:

We're tackling some of the most challenging issues of our time, and we're doing it with a team that's passionate about making a difference. If you're looking for a role where you can use your skills to contribute to a mission that matters, we'd love to hear from you.

Loam Bio is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic.

Client Service Representative (AUS)

Sales & Client Relations

Role Reports To:  Supervisor, Client Relations

Job Summary: 

Coordinates customer relationships and supports the Sales Team and Publishers to ensure timely setup of print-on-demand publications and provide advice on all other Ingram services, including IngramSpark to achieve sales growth targets for the business.

Essential Duties:

• Acts as the main print of contact for all Client Service calls and e-mails.
• Processes all publisher queries efficiently and accurately.
• Coordinates receipt and internal processing of title materials from customers to Pre-Media and acts as liaison to communicate issues between Ingram and publishers.
• Ensures that production proof copies are generated, based on customer specifications and are submitted to publisher for approval.
• Assist customer and Sales Rep with EDI Implementation.
• Ensures the timely integration of new content ingestion.
• Implements targeted promotions, aimed at generating additional content ingestion and/or drive volume via presentation of special offerings to existing clients.
• Responsibility for producing and coordinating reporting for customers.
• Maintain up to date and accurate knowledge on the full range of Ingram services, to be able to advise publishers appropriately.
• Maintenance of systems including CMS, CSS etc. to ensure publisher requirements are recorded and actioned accurately.
• Works with internal Ingram teams, both in the UK and US, as necessary, to meet the needs of publisher.
• Proactive signposting of new publishers to and/or migration of existing accounts to Ingram Spark as appropriate or directed by management.

• Increases sales volume via clarification of special offerings to existing clients.
• Assists with Digital Support and eBook customer inquiries.
• Support the Marketing team with marketing campaigns.
• Assist and deliver customer communications.

Other Duties:

• Occasional, essential travel visiting key customers with Sales reps; assisting in review meetings and client training on systems where appropriate.
• Any other duties as may be reasonably required from time to time.
• To be responsible for your own Health and Safety and be aware of factors affecting your colleagues in order to maintain a safe environment.  To report any accidents, potential hazards to your Line Manager immediately.

Knowledge, Skills and Abilities:

Experience: Minimum 1 year client service and account liaison experience preferred.

Education: College / entry level diploma / degree

Key Skills:

• Customer-focused approach as a key member of a small team and to lead by example.
• Attention to detail.
• Administrative skills.
• Ability to prioritise workload and work on own initiative.
• Aptitude for database systems, experience with web browsers, fully conversant with Microsoft Office packages.
• Good levels of literacy and numeracy.
• Problem-solving and solutions-focused.
• Positive and constructive approach to working with others.
• Flexibility is critical – must be able to adapt to frequent change with little or no negative impact to productivity.
• More important than qualifications, is the ability to demonstrate a flexible and positive work attitude, gained in a similar fast-paced work environment.

Essential Physical Demands

• Ability to work flexible hours.
• Standard office environment and mainly sedentary work.
• Ability to travel if required.

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs.

A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimization as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com Infosys Consulting - a real consultancy for real consultants.

Infosys Consulting is a global management consulting firm helping some of the world’s most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today’s digital landscape to win market share and create shareholder value for lasting competitive advantage. To see our ideas in action, or to join a new type of consulting firm, visit us at www.InfosysConsultingInsights.com.

Role- Service now Architect

Duration: 3 months

Location : Sydney/ Melbourne

Open for Daily rate sub contracting.

Architect Responsibilities:

• Architecting, building, and maintaining cost-efficient, scalable Solutions based on ServiceNow best practices for our clients.
• Bringing ServiceNow Platform and Enterprise Architecture best practices together.
• Understanding business objectives of the company and creating ServiceNow solutions to facilitate those objectives.
• Designing and supporting Platform Modernization initiatives for more efficiency within the organization – aka digital transformation.
• Designing ServiceNow solutions to meet specific Risk and Compliance Requirements.
• Exploring ServiceNow integrations and other tools/systems to maximize value creation.
• Building and Deploying Data Models based on CSDM and ServiceNow best practices.
• Keeping up to date on best practices/new developments in ServiceNow and publishing points of view on unlocking ServiceNow capabilities, improving ROI, maximizing Customer Experience amongst other things
• Building strong relationships with account teams, sales teams, ServiceNow consultants and other key stakeholders.
• Engaging in Pre-Sales activities to build proofs of concept, demos, and solution designs.

At Infosys Consulting you will discover a truly global culture, highly dedicated and motivated colleagues, a co-operative work environment and interesting training opportunities. Interested candidates please apply for this role to explore a new experience.