Reporting to our Executive Chef you will be responsible for food preparation for our breakfast buffet, and at times assist with Pumphouse Sydney, in room dining, and function service. You will be required to maintain a clean and hygienic work environment, whilst ensuring a high-quality product.

In this Full-time role, based in Box Hill, you will be responsible for the end to end process of patient admission and ensure this is managed effectively and efficiently. You will be part of the Patient Services team and report to the Operations Manager.

You will make an impact by:

• Leading and modelling an environment that is focused on customer service, clinical care  and patient experience.
• Lead and manage a process of continuous improvement.
• Actively lead and participate in all components of the quality improvement and accreditation cycle.

Effective management of:

• Patient bookings;
• Theatre bookings
• Patient Liaison and communication;
• Health fund checks and payment;
• Day of Surgery pre-intake and intake;
• Doctor’s Room Liaison

• Oversee and management the Health Fund Insurance Checks and ensuring patient billing is accurate and within agreed margins.
• Ensure budget is managed effectively and to agreed outcomes.
• Liaise with the finance team to resolve financial issues and ensure billing efficiency.

To be successful in this role…
You will be a born leader, keen to work collaboratively with all stakeholders that impact the patient’s journey at Epworth Eastern. You will need to be a compassionate and a strategic thinker with a focus on positive patient experience. You will have a “can do” attitude and a solutions focused approach with a proven track record in meeting KPIs.

You will have:

• Previous and recent hospital administration experience
• Evidence of a commitment to patient/customer service, clinical governance and quality improvement
• Positive role model to staff in terms of commitment to the delivery of high quality patient care and patient experience

Position Description      Inherent Requirements

We will review applications as we receive them.

About Eastern

Located in Box Hill, Epworth Eastern is a state-of-the-art facility with 14 theatres and expansion of ICU to 12 beds. Epworth Eastern maintains a broad clinical focus from cardiac, vascular, orthopaedic and general surgery to oncology, urology and endoscopy services. Our redeveloped site delivers positive, meaningful, and sustainable impact on the health and wellbeing of our community, delivering much needed health care services and facilities in Melbourne's east.

What You'll Be Doing 

• Answering inbound calls from customers looking to discuss NRMA's available policies and offers. 
• On call exploration of the customers services, making sure that we have as much information as possible to provide the most relevant and tailored solutions.
• Offer General insurance products - Motor, Home and CTP insurance as well as NRMA Roadside Assistance (On behalf of NRMA)
• Use effective communication skills to build rapport and provide engaging customer experiences, whilst also objection handling and providing customers a solution to their enquiry.
• Be flexible with hours to ensure we're available when our customers need us. 

Why You'll Love Working with Us 

Your responsibilities will include but are not limited to:

• Administration support including archiving, scanning and filing; facilitating appointments for imaging, set up of consulting rooms and end of day office / consulting room activities
• Scheduling and managing appointments to meet customer needs and to maximise the booking rate of available medical consultants
• Assist customers by providing informed advice on the most suitable service, and appropriate consultant specialty (and consultant)
• Undertaking accurate preparation, maintenance, filing and scanning of examinee files and records 
• Establishing and maintaining effective relationships with internal and external stakeholders, including mlcoa medical consultants and staff, clients and examinees
• Effective management of the bookings calendar to support mlcoa Perth and the broader business achieve business imperatives
• Supporting the day-to-day operation and professional appearance of the office
• Willing and able to function autonomously.

Responsibilities will include but are not limited to:

• Responding to customer enquiries on the phone or via email
• Scheduling of appointments with relevant medical specialist
• Maintaining busy mailboxes, including responding to queries in a timely manner, booking appointments and other services services
• Providing administrative and operational support to medical specialists
• Providing information and advice to customers, or potential customers
• Undertaking other tasks as assigned by the Team Leader or Operations Manager, including reception duties,  uploading dictation, invoicing and supporting the greater team in general

Be part of something BIG! At Novotel Devonport we are currently seeking a Guest Service Agent to join our Front Office team!

Overlooking the Mersey River, the Novotel Devonport boasts an unrivalled waterfront location, unique design, outstanding service and an exciting food & beverage concept.

As a Guest Service Agent, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check in, check out, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.

• Be the first point of contact and greet guests with a warm welcome every time
• Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
• Make the check-in, check-out process run smoothly
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
• Ensure the security of our guests and their possessions
• Handle guest complaints in a positive manner escalating as required
• Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
• Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience