About Civica:

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 12th February 2024.
• Rotating Roster Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD offices conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $67,379 (Including Super).
• Guaranteed generous salary increases for the next 3 years.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!

About Civica:

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 12th February 2024.
• Rotating Roster Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD offices conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $67,379 (Including Super).
• Guaranteed generous salary increases for the next 3 years.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!

Who are GWA?

Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma, Methven, Dorf and Clark.

At GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.

Your new role

Due to movements and growth opportunities, we are seeking a Business Development Manager to join our Melbourne Commercial sales team. Your focus will be plumbers and developers in all facets of residential and commercial construction. This includes individual plumbers, plumbing businesses, builders and developers.

Reporting to our VIC Commercial & Design Manager, a ‘typical’ day will see you developing and maintaining relationships with key external decision makers and influencers to our is embedded and business opportunities are identified across the entire construction market.

Most importantly, you will manage key accounts at a senior level, supporting the sale of all commercial offerings. You will deliver this by assisting in the preparation of budgets and sales targets, ensuring that GWA deliver on agreed targets and growth expectations.

This is a great opportunity where you can bring your passion and experience from within the building and construction industry to help GWA bring to life our purpose.

About you

As a Business Development Manager with a minimum of 5 years’ previous experience from the commercial, building and construction industry, you’ll be:

• Great at developing and maintaining relationships with work colleagues and customers
• Able to influence business leaders, distributors and retailers, to achieve improved commercial outcomes for GWA
• Have excellent communication skills with the ability to engage effectively with internal and external stakeholders at all levels
• Have knowledge of, and skills in, applying the principles and processes in developing and implementing marketing strategies and sales techniques.
• A good understanding of product development
• And preferably hold a Diploma or Tertiary qualification in Marketing Business, Architecture or Design

What’s it like to work at GWA?

Culture is key for us and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play in a role in making GWA a great place to work.

Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.

GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.

What else do we offer?

• Flexible and hybrid working options
• Competitive remuneration and bonus structures
• Paid parental leave program
• Great Rewards program - exclusive access to discounts and cashback rewards at your favourite stores
• Bathrooms & More program - great discounts on a wide range of our products
• Volunteer and Community Service Leave
• Option to purchase additional annual leave

As well as other great benefits like discounted health insurance, financial advice, annual flu vaccinations, access to a range of online fitness programs via our Wellbeing Centre...and much more!

Interested?

Come join us and work with great people, great brands and a business with a history of strong growth. All you need to do is hit the apply button and be part of a company that is focused on delivering great customer experiences!  For more information please contact Emily Jaajaa, Talent Acquisition Specialist ([email protected])

GWA Group does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

You must be a citizen or permanent resident, or hold all the relevant employment visas and other approvals for the location of this position to apply for this role.

Please note that we are not accepting applications from agencies at this time. 

Why Relectrify?

At Relectrify, we're driven to create a world abundant with clean and renewable energy and we’re on a mission to engineer the future of battery energy storage. Our team is passionate about the transition to renewables and dedicated to bringing highly innovative, transformational technologies to life. Relectrify’s technology is game-changing: it makes inverters for battery energy storage obsolete and in the process improves the performance, safety and longevity of energy storage systems, while reducing cost.

With a dynamic, inclusive and flexible work culture, we foster creativity and encourage professional growth. We are building a team that brings diverse perspectives to the table and we empower our people to make a real difference in the workplace — and the world. 

Join us as we pave the way toward a cleaner, smarter, and more sustainable world.

About the Role

We’re looking for a Product Manager - Energy Storage Systems (ESS) to lead the development of our next generation of battery energy storage products built with Relectrify’s patented CellSwitch™ technology.  

The Product Manager (ESS) will be accountable for establishing the company’s product roadmap to meet the objectives of the company strategy and the expectations of our target markets, and driving the delivery of high quality products. 

The position offers the flexibility of hybrid work between home and our office in Melbourne. Some domestic and international travel may be required from time to time.

Responsibilities

• Detailed definition of product specifications based on thorough understanding of target market requirements and expectations. 
• Development of the product roadmap within the bounds of the engineering technology roadmap and company strategy. 
• Managing internal and external stakeholder relationships in the delivery of products, including the Product Engineering team, supply chain partners and lead customers.
• Implementing appropriate tools and processes to support successful product life-cycle management. 

Essential Requirements

Applicants must have full working rights in Australia and be willing to undergo pre-employment background checks (i.e. working rights, criminal history, and employment references).

• 5+ years in product management of relevant products. 
• Relevant tertiary qualification.
• Extensive experience in battery storage and/or power electronics technologies.

Highly Desirable 

• Experience with certification of battery storage and power electronics products (e.g. UL, IEC, IEEE, AS, JET etc) 
• Experience with battery storage in international markets including US, Europe and Japan. 
• Experience working in highly innovative start-up / scale-up businesses, especially advantageous would be experience shepherding disruptive technology products into established markets.

Advancement Opportunities

Relectrify is on a rapid scale-up trajectory,  offering future potential for leadership and management opportunities for stand-out team members.

Perks 

• The flexibility of hybrid working for optimal work-life balance
• Public transport stipend and free on-site parking
• Free snacks and (actually good!) coffee
• Team events and monthly socials
• Education reimbursement
• Purchased leave scheme
• Paid parental leave 

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a Hygiene Service Technician - Cleaner Driver with Initial Hygiene (A Rentokil Initial company) could be what you are looking for.

Initial Hygiene provides a dedicated and expert hygiene service. It offers the widest range of washroom hygiene services including the provision and maintenance of products and cleaning services.

We have roles available across the country. We are looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians on a full-time, permanent basis, based out of our Hallam depot, servicing all around Melbourne.

If you’re looking for a job that offers autonomy, flexibility, and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we would love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including a fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots, and all the tools you need
• Comprehensive induction, training, and qualification
• Access to an employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory, or cross-functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Current and valid Australian driver's license
• Eligible to work full-time in Australia
• Cleaning or related industry experience
• The ability to work independently to achieve set targets
• The ability to communicate to internal stakeholders and clients both orally and in writing
• Manage, maintain, and build upon client relationships
• Confident using a mobile phone service app/tablet

As part of the recruitment process, you will be required to complete pre-employment medical, references, and police check

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

About Zhejiang Dingli Machinery Co.,ltd:

Zhejiang Dingli Machinery Co.,ltd is a leading manufacturer of aerial work platforms in the global market. Established in 2005, Dingli specializes in the production of electric, diesel, and hybrid boom lifts ranging from 16 to 44 meters. With advanced R&D centers in MAGNI (Italy), MEC (USA), TEUPEN (Germany), and others, Dingli is at the forefront of innovation in the industry. The company is committed to providing high-quality products and services with independent intellectual property rights.

About the Job:

We are currently seeking a highly motivated Sales Manager to join our Australian team. The Sales Manager will be responsible for developing and implementing effective sales strategies, building relationships with potential clients, and achieving sales targets. With a focus on machinery sales, the ideal candidate should have a proven track record of exceeding targets and a strong background in the industry.

Responsibilities:

• Develop and implement sales strategies to achieve company sales objectives.
• Visit and meet customers in order to improve or establish relationships between customers and the company.
• Build and maintain strong relationships with new and existing customers.
• Conduct thorough market research to identify and capitalize on growth opportunities.
• Negotiate and finalize contracts with clients, ensuring favorable terms and conditions for both parties.
• Be responsible for the collection of the amount of sales.
• Monitor market trends and competitor activities to stay ahead of the competition.
• Provide regular reports on sales activities, market trends, and customer feedback to management.
• Support the company in the management of the relationship with the client and promotional activities.

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven sales experience in the machinery industry, preferably with knowledge of aerial work platforms.
• Strong communication and negotiation skills.
• Excellent business acumen and understanding of market trends.
• Ability to build and maintain strong customer relationships.
• Demonstrated track record of meeting or exceeding sales targets.
• Knowledge of equipment rental companies in Australia will be a definite advantage.
• Self-motivated with the ability to work independently.
• Willingness to travel as required.
• Fluency in English or Chinese is desired.

Account Manager – Melbourne

About the Role

We are seeking an experienced hands-on Account Manager to join our Sales team in Richmond.

The ideal candidate will be responsible for:

• Working closely with key Architectural and Design clients, helping to bring their projects to life through use of our materials.
• Building new and servicing existing relationships across Melbourne.
• Being the first point of contact for many design clients (both specifier (Architects, Designers, Installers and retail end clients) within the showroom environment.
• Growing new industry partnerships and working closely with a Business Development Manager in the servicing of existing relationships.
• Splitting time between client service / business development from showroom leads

The Account Manager is perfect role if you are looking to join an established but fast growth business with strong career opportunities, training and development in the sales and design sector. It suits someone with a keen interest in architecture and design, looking to progress into a more strategic, relational sales career.

We utilise Salesforce CRM and focus on up-skilling our Account Managers to become strategic sales professionals with a sophisticated understanding of not only client service, but creating valuable and long-term client relationships working as part of our Melbourne team.

Skills and Experience

• Proven experience in a relevant sales role.
• The ability to confidently manage client relationships and general day-to-day enquiries.
• Strong (verbal and written) communication skills with an ability to build strong relationships.
• Good attention to detail in handling business development leads and managing projects from lead to delivery.
• An interest in architecture and design.
• The ambition to grow and develop existing client relationships through exceptional service and product counsel.
• Understanding of sales principles and ability to deliver excellent customer experience

Responsibilities

• Gather information on prospective clients (e.g. company size, needs and opportunities to add value)
• Working in tandem with your business development rep to understand client requirements and provide solutions
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships, through regular communication
• Working with your Business Development rep to create customized sales plans for key clients
• Promote new products/services to existing customers

This is an opportunity for a hungry sales person to grow & develop their career. If you’re looking for an ambitious sales role . . come and talk to us. We’re looking for people just like you

Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our benefits package includes:

• Competitive salary and incentive program
• Great working culture
• Company-sponsored events and activities
• Enhanced parental leave
• Employee assistance program
• Employee discounts
• Free snacks and drinks in the office

About the Company

We are a leading supplier of architectural surfaces and outdoor furniture across Australia, New Zealand and California (employing around 130 people), dedicated to providing remarkable products and exceptional service to our customers in the Architecture and Design industries. We are passionate about investing in our people and providing them with the resources and support they need to grow and succeed.

Our core values of Best Idea Wins, Play as a Team, Be Curious, Get Fired Up, and Take Pride are deeply ingrained in our culture. We believe that by fostering these values, we can achieve outstanding results for Eco Outdoor and drive a positive employee experience.

Last year was our most successful year yet off the back of sustained growth in all markets which is expected to continue, so the future is bright for the business.

How to Apply

If you would like more information before you apply, check out our site website: www.ecooutdoor.com.au or check us out on LinkedIn, or Instagram.

Recruitment agencies - No thanks. We've got this one covered!

Please note we require full permanent working rights for this position.

The successful person will have:

• The ability to confidently manage client relationships and general day-to-day enquiries
• Good attention to detail in handling business development leads and managing projects from lead to delivery.
• An interest in architecture and design.
• The ambition to grow and develop existing client relationships through exceptional service and product counsel.

• Experience with CRM software a bonus (e.g. Salesforce)
• Proven work experience in a relevant sales role
• Understanding of sales principles and ability to deliver excellent customer experience
• Strong (verbal and written) communication skills with an ability to build relationships

Responsibilities

• Gather information on prospective clients (e.g. company size, needs and opportunities to add value)
• Working in tandem with your business development rep to understand client requirements and provide solutions
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships, through regular communication
• Working with your Business Development rep to create customized sales plans for key clients
• Promote new products/services to existing customers

This is an opportunity for a hungry sales person to grow & develop their career. If you’re looking for an ambitious sales role . . come and talk to us. We’re looking for people just like you

• Secure, permanent full-time role
• Free on-site parking, laptop & mobile phone
• Flexible Ways of Working
• Prime office location on Burke Road, Glen Iris

We have an exciting new opportunity for an experienced Case Manager to join our friendly team at our Glen Iris office.

About us:

Hearth is a registered NDIS and TAC support services provider. Our mission is to be a driving force in changing the disability sector to improve the lives of people with a disability.

Our commitment is to create an environment that nurtures, supports, and engages with our participants and support workers to consistently provide the highest standard of care. We achieve this through fostering and cultivating long-term and sustainable relationships.

About the role:

As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth different to other support providers.

Responsibilities will include but not limited to:

• Creating and continuously developing relationships between participants, their family, and support teams
• Maintaining relationships with support coordinators, house supervisors, and other relevant community and external stakeholders
• Lead and support the Support Worker teams to provide responsive, person-centered care that enables participants to progress toward their individual care plan goals
• Coordinating a weekly staff roster for each participant and proactively resolving rostering issues.
• Accurate case noting and client reviews that reflect forward planning in line with the participant's NDIS plan.
• Compliance with Hearth policies and procedures to ensure a safe working environment and detailed, timely incident reporting

• Minimum 2 years experience working as a Case Manager/Support Coordinator in community services, welfare support, disability support or social work (essential)
• A relevant qualification in community services, welfare support, disability support or social work (desirable)
• Proven experience delivering high quality client-centred service that is targeted and relevant to their NDIS goals
• A Professional level of administrative and business communication, including case noting and report writing
• Excellent time management and organisational skills
• Strong interpersonal skills and high levels of resilience
• Working knowledge of Microsoft office suite and employee rostering systems
• Own car and driver's license

• Join a rapidly growing organisation with a warm and supportive culture
• Small, supportive & friendly team who enjoy dumplings!
• Travel allowance, work laptop & mobile phone provided
• Flexible working hours and the option to work remotely
• Opportunities for career development and progression to other roles within the organisation

SGS is looking for a Field Services and Inspection Business Manager to join out team on a full time permanent basis, to oversee the business function of inspections, including NDT, smart NDT, and OCTG inspection operations throughout Australia and PNG.

Your key responsibilities in this role will include but are not limited to:

• Develop and maintain a safety culture that minimises hazards and injuries.
• Ensure profitability of each business location with a strong sales focus.
• Manage operational rollouts to establish growth in line with business plan expectations.
• Maintain and develop relationships with clients both locally and internationally.
• Manage and update dedicated sales tools, including CRM.
• Handle relationships for subcontracted services.
• Expand business offerings in line with opportunities and strategic plan.
• Develop and monitor a plan for operational expansion.
• Establish and expand the customer base in Australia by identifying growth opportunities.
• Implement strategies to optimise operational effectiveness.
• Manage daily operations to ensure work is completed to required standards.
• Handle all aspects of financial reporting, including forecasting and cost control.
• Create a culture of high performance and quality through motivation and leadership.
• Ensure succession planning, staff professional development, and training.
• Implement continuous improvement drive towards efficiencies.
• Maintain effective communication with senior management and other key business units.
• Monitor key market activities, including customers, potential customers, and competitors.
• Identify new service offerings and sales opportunities.
• Prepare tender responses, quotations, and service order agreements.

Equal Access to High-Quality Education Moves Our World Forward

Meet Cadmus!

At Cadmus, we believe every student should have equal opportunity to achieve academic excellence; that’s why we’re changing how the world learns!

Cadmus is a global EdTech company purposefully built for the higher education sector to break down global learning barriers by providing educators and diverse student cohorts with access to high-quality learning and assessment. Built on rich, student-centric values, Cadmus empowers individuals to achieve their highest potential and graduate with the critical skills and knowledge to impact our workforces, communities, and evolving world profoundly.

A Bold Plan For Global Impact

At Cadmus, we’re working hard to achieve an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050.

That’s why we need an ambitious Engineering Manager to join our team and help us deliver our signature high-quality experience for our users worldwide — ensuring our product features are reliable, performant and set up to scale, while building a world class software engineering organization. We want to do everything possible to ensure our users enjoy their experience and love our platform. With countless opportunities to make an impact, you’ll help us solve exciting challenges and deliver improved functionality to take Cadmus even further.

Responsibilities

• Leadership and Team Management: Hire, lead, mentor, and inspire a team of software engineers. Foster a collaborative and innovative team culture focused on achieving project goals and maintaining high standards of quality. Unblock team members on difficult development challenges, and build a learning mindset.
• Technical Strategy and Architecture: Develop and execute the technical strategy for our products and services. Drive the architectural decisions to ensure scalability, performance, and maintainability of applications. Stay abreast of industry trends and emerging technologies to inform decision-making. Build the necessary processes to ensure our products are compliant with required certifications.
• Project Planning and Execution: Collaborate with product managers and other stakeholders to define project scope, timelines, and deliverables. Oversee the execution of engineering projects, ensuring they align with strategic goals and are completed within budget and timelines. Continuously evaluate and enhance development processes to improve efficiency, quality, and speed of delivery. Implement best practices for coding, testing, and deployment
• Product Evangelization: Be the face of our engineering team in internal and external stakeholder conversations, driving alignment and showcasing our work and its value to one and all. Handle customer objections and doubts as needed, positioning us as THE definitive solution in the market.

• Leadership Experience: Previous experience leading and managing software engineering teams. You have driven operational and engineering excellence improvements across teams, setting and maintaining standards for engineering teams. Strong hiring track record, where you have unearthed amazing developers and groomed them to be world class.
• Technical Expertise: 8+ years of professional experience in software development, where you have built things end-to-end. You have worked with rich front-end applications in React/Typescript, backend services in Elixir/Rust/Ruby/Go, with GraphQL and REST APIs. You understand the complete picture of building and deploying SaaS products on AWS Cloud and Google Cloud. You can work with SQL (like PostgreSQL) and NoSQL databases and fundamentally understand how the backend and frontend infrastructure/services connect and scale.
• Strong Judgement: Based on experience and knowledge of the state of the art in software development, you make pragmatic suggestions for improving tooling and abstractions. You are comfortable making judgment calls on tradeoffs and edge cases in the user experience on your own. You have built things from zero, and can enable your team to do the same.
• Communication Skills: You have advanced English communication skills, and are equally comfortable talking to with fellow developers and external customers. You communicate nuanced ideas clearly, whether explaining technical decisions in writing or brainstorming in real-time.

• Startup DNA: You’re flexible, comfortable with ambiguity, and have experience scaling systems to support rapid growth. You have been a one-person army when needed, or worked as a founding engineer. You enjoy collaborating cross-functionally to accomplish shared goals and care about learning, growing, and helping others do the same. You bring your passion and work ethic to the table every day, and constantly set the example for others. You are constantly looking to upskill yourself, and find ways to improve upon the status quo.

• A remote-friendly, flexible working culture; where you can work from any global location
• A diverse and inclusive workplace where there are no barriers to anyone succeeding
• A surrounding team of mission-driven individuals who genuinely love what they do
• Equity for the right candidate

Inclusivity at Cadmus

At Cadmus, we hire great people from various backgrounds because it strengthens our company. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status. If you share our values and enthusiasm for education, you will find a home at Cadmus.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
The operational hours for the Service Desk are Monday to Sunday 6:30am to 10:30pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster.

Benefits

• Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We aim to have everyone ITIL certified in their second year!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

What you’ll bring

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

• Self-starters who are motivated to kick-start their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Due to clearance requirements Australian working rights and ability to pass national police check is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

At Cadmus, we believe every student should have equal opportunity to achieve academic excellence; that’s why we’re changing how the world learns!

Cadmus is a global EdTech company purposefully built for the higher education sector to break down global learning barriers by providing educators and diverse student cohorts with access to high-quality learning and assessment. Built on rich, student-centric values, Cadmus empowers individuals to achieve their highest potential and graduate with the critical skills and knowledge to profoundly impact our workforces, communities, and evolving world.

At Cadmus, we’re working hard in pursuit of an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050.

About the role

We need a superstar Product Manager to join our team and help us build delightful experiences for our users worldwide. With countless opportunities to make an impact, you'll help us solve product challenges and evolve the Cadmus platform further.

In this role you'll:

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Create buy-in for the product vision both internally and with key external partners
• Translate product strategy into detailed requirements and prototypes
• Scope and prioritize activities based on business and customer impact
• Work closely with engineering and design teams to deliver with quick time-to-market and optimal resources
• Take ownership of output quality, by running validation tests and writing up user documentation
• Drive product launches while working with cross-functional team members
• Ensure continuing success of products with analytics, support and evangelization

We’d LOVE to hear from you if you have:

• 3+ years of overall experience, with atleast 2 years of industry expertise in product management
• Proven track record of managing all aspects of successful products throughout its lifecycle
• Comfortable working effectively with cross functional teams working remotely, allied with excellent written and verbal communication skills
• Demonstrated skill at user research, generating insights from customer conversations and internal data, and translating them into problem statements and roadmaps.
• Strong problem solving skills and willingness to roll up one’s sleeves to get the job
• Degree in Computer Science, Engineering or equivalent preferred

We'd REALLY LOVE to hear from you if you have:

• Startup DNA; you’re flexible, comfortable with ambiguity, and have experience hustling to support rapid growth
• Built products for international audiences
• Experience with the ed-tech sector
• Additional experience as a developer / product designer

• A remote-friendly, flexible working culture; where you can work from any global location
• A diverse and inclusive workplace where there are no barriers to anyone succeeding
• A surrounding team of mission-driven individuals who genuinely love what they do
• Equity incentives; that way, we all share in the success of Cadmus
• Mentoring and succession planning for your career

Hiring Process

Apply online with your resume and answers to a few questions that we have for you. Our interview process is normally a hiring manager interview, a case study, a debrief conversation and a bar raiser round.

Inclusivity at Cadmus

At Cadmus, we hire great people from a wide variety of backgrounds because it makes our company stronger. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status. If you share our values and enthusiasm for education, you will find a home at Cadmus. If you need assistance or accommodations made due to a disability, please let us know.