Customer Experience Manager  | Dan Murphy's Coolum | Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

• YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• YOU are passionate about people development and motivate others to dream big and reach their potential 
• YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
• YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
 

Mount Isa has a great sense of community with many sporting and recreation activities on offer which make the city lifestyle focused. Located in the heart of town, with spectacular views of the city and mine, ibis Styles Mount Isa features 57 recently refurbished guest rooms, an outdoor swimming pool and Italian restaurant, Giuseppe’s Cantina. Attracting both business and leisure guests, the property also has two meeting and event spaces.

We are looking for a motivated people person to take the reins and provide leadership to the small team of hospitality professionals. Reporting to the Vice President Operations Western Australia and Tasmania, you will be exposed to a highly diverse role with ‘hands on’ accountability for the Hotels Financial, Sales, Human Resources and Corporate Social Responsibility activity.

Key Responsibilities:

• Required to recruit, integrate, develop and coach a small but strong team
• Ability to add value to the Accor network building strong brand and customer loyalty
• Consistent and responsible approach to cost control
• Continuous improvement in regards to product and service quality   
• Required to initiate, lead and manage capital expenditure projects 
• Ability to make high level commercial decisions based on a consultative approach with the support team

ibis Styles Mount Isa is located in the heart of Mount Isa, and offers views of the city and the spectacular Mount Isa Mines, ibis Styles Mount Isa features 57 rooms, 2 conference rooms, a pool with BBQ area, a restaurant and bar and free off street parking.

We are seeking a passionate and dedicated Full Time Assistant Manager to join our Hotel Team. 

Working alongside the General Manager and Front Office Manager, you will be responsible for the day to day operations of the hotel.

Store Manager | BWS - Mount Pleasant | Passionate About People

It’s time to stop and smell the Rosé! With over 1,450 stores in 1,450 local communities and 10,000+ Team Members, we’re the biggest local bottle shop in Australia. We’re on a mission to find a leader who lives our values and makes every day an adventure. This is where you come in! Your job is to inspire our awesome store team through the creation of an anything-but-boring culture with imaginative and empowering leadership. 
 
A day in your life as a BWS Store Manager

• You’ll empower, inspire and develop your team to achieve goals and perform at their best, utilising business programs and your own initiative
• You’ll promote a customer-centric, safety-first culture with a continuous improvement mindset and 
• You’ll complete and delegate daily tasks across inventory management, housekeeping and team leadership with a specific focus on driving sales and achieving budgets
• You’ll leverage your people skills to foster the best-ever customer and team experience - because boring doesn’t work here
• You’ll identify and deliver on growth opportunities, business objectives and key performance indicators
• You’ll be responsible for upholding service of alcohol guidelines
• You’ll inspire customers and your local community by tailoring your store's presentation and activities

About you

You tell us… We want you to come as you are, be yourself and have fun.

• You pride yourself on creating an unboring atmosphere and a winning culture
• You are great with people, detail and delivery and are motivated to make magic happen for your community and team
• You have experience in a fast-paced retail/hospitality environment and take a collaborative approach to problem-solving
• You lead by example and light the way for your team
• You are an advocate for diversity and inclusion and make everyone feel welcome
• You not only own your career, but you are a driver of people development, supporting others to dream big and reach their potential

The perks are good too! Grow your career within BWS and the wider Endeavour Group network. An exclusive discount card card for BWS, Dan Murphy’s and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our EAP service that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.
If this gig excites you - and you’re close enough on the requirements - go on, throw your hat in the ring!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators 

We’re big, but part of something much bigger. BWS is in good company, sitting alongside the likes of Dan Murphy’s, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future - for our customers and each other.

We’d love to hear from You

If you meet a number of the requirements, wine on earth haven’t you applied yet?! 

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy 
#DreamBig #LeaveYourMark #BWS #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. 

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

• Lead the Front Office Team to deliver peak moments to our guests 
• Create welcoming places and memorable experiences not only for our guests but also for your team
• Provide excellent customer service and resolve guest issues in a timely and professional manner
• Empower our team to always go the extra mile for our guests
• Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in the development and implementation of front office policies and procedures
• Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
• Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.

As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.     

Key responsibilities: 

• Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual  
• Merchandisers you take action to maximise sales. 
• Drive Hello Member program in line with country goals
• Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.  
• Together with your Visual Team, you ensure the implementation of the Commercial Handbook. 
• Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team. 
• Actively work with a talent pipeline in your department to support the business and store needs. 

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

BlueScope Distribution is looking for a Customer Service Officer to join the sales based in Mount Isa. BlueScope Distribution is a single-source provider of product, processing and service solutions in steel and aluminium product. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.

The role would see you working in our sales office, assisting our customers with their quotes on a day to day basis. Showcase your sales skills. dealing with customers on the phone, via email and providing high levels of customer service to our walk in customers.

This is a full-time permanent opportunity working Monday-Friday. You will have access to various health and wellbeing initiatives including Employment Assistance Program, Employee Real Deals and on-going learning, support and training. Enjoy a competitive salary package and participation in our company incentive program (bonus).

What Will You Do?

Joining an inclusive and cohesive team, you will be provided full training to be competent in this role. You will:

• process and manage customer orders, quotes and enquiries face to face, online and over the phone
• follow-up on quotations and inquiries converting these into sales opportunities
• nurture and grow relationships with customers 

More About You

As a reliable and enthusiastic individual, you will have:

• sound computer and analytical skills
• effective verbal and written communication and time management skills
• the willingness to learn, be coachable and possess a can-do attitude
• a commitment to your own safety and well-being and care for others

Why BlueScope​

As we’re creating strength for the future through our people, products and solutions, BlueScope supports you to build your expertise within a safe and positive team environment. At BlueScope, you’ll:​

• Learn and develop as you grow. Work alongside specialists and keep your skills and knowledge at the forefront of industry with our lifelong learning culture.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Build innovative products. Seek better, smarter ways to work, help develop sustainable solutions and make things happen.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Sunday 22nd September 2024. 

As a key member of the Logistics leadership team, the Logistics Compliance Manager will oversee warehouse and distribution compliance with laws, regulations, and WHS requirements. The ideal candidate is detail-oriented, supports business growth by partnering with logistics leaders, and provides a compliance framework for new processes and projects. This role requires navigating legislative requirements to deliver business outcomes while maintaining compliance, staying informed on state and national laws, and building strong relationships across multiple sites and teams.

Responsibilities include:

• Staying informed on the regulatory environment and proactively communicate changes to internal stakeholders.
• Coordinate and maintain company licenses for all warehousing facilities.
• Review WHS performance across sites to ensure team safety.
• Provide WHS advice to the team and leadership.
• Manage licensing for new sites, advising on location and fit-out for compliance.
• Support logistics teams during government audits and manage corrective actions.
• Conduct internal audits to ensure compliance with regulations and policies.
• Offer timely, accurate compliance advice to internal stakeholders.
• Identify compliance incidents or gaps and initiate corrective actions.
• Draft, review, and update policies, procedures, and compliance-related documents