Position Summary:

With the assistance of a small team, the ICT Security Manager will lead Acquire’s Information Security capabilities focusing upon the in-depth protection of Information Assets stored, processed, or transmitted by Acquire BPO.

This is a hands-on technical and administrative role, working in a complex multi tenanted environment with highly diverse requirements across numerous countries.  As a key role in Acquire BPO’s overall capabilities you will work alongside business operations, compliance, finance, and other departments in addition to technology

This role has organisation wide visibility, accountabilities and is part of the overall Risk Governance framework.

Responsibilities:

• Lead and develop a small team of Information Security Specialists
• Ensure that all technical controls adopted by the company are in-place and effective.
• Ensure all technical controls are effectively monitored, administered, and maintained.
• Ensure all process relating to the ongoing operation of each technical control are current, appropriate, and monitored for effectiveness.
• Provide advice in a consulting capacity to other aspect of the business with regard to the securing and protection of any information assets stored, processed or transmitted by Acquire.
• Exert continuous effort to further the protection of Information Assets.
• Participate in the investigation of Information Security Incidents, providing subject matter expertise and lead all technical aspects of the Investigation.
• Actively promote within the company and to our Customers ongoing awareness and opportunities for improvement in Information Security.
• Lead the efforts in retaining current Information Security certifications & standards adopted by the Company ( PCI-DSS 3.2 ( Level 1 - Service Provider) SOC-I, SOC II, HIPPA) and the adoption of new standards.
• Manage 3rd party suppliers involved in security assessment activities.
• Establish working relationships both Internally and externally.

Accountabilities:

• Effectiveness of all technical Information Security controls.
• Proactive monitoring, analysis and initiation of action based upon observed infosec events and behaviours.
• Timely implementation of any remediation activities identified.
• Meet project schedules and delivery framework requirements.
• Effective and efficient working relationship with customers, the ICT Team, and other departments within the company.
• Manage support issues and enquiries within a timely manner.

Knowledge, Skills and Experience:

• Attention to detail, problem solving, collaborative & outcome focused attitude.
• A passion for continuous improvement.  
• Experience at a detailed level securing mission critical data in a 24*7 non-stop environment.
• Ability to work within a team of highly specialised engineers, leveraging and sharing knowledge.
• In-depth foundation knowledge of communications technology ( How it Works)
• In-depth understand of data encryption standards and techniques.
• Extensive experience leveraging security analytical tools ( SIEM, testing, trace & debug ) in detecting and responding to threats.
• An understanding of both commercial and open source development environments, languages and databases.
• Detailed understanding of and experience implementing or maintain security standards such as PCI-DSS, SOC, ISO-27001, GDPR, HIPPA, NIST.  
• Experience in strategically, tactically, and operationally furthering an organisations security posture.
• A pragmatic approach to management of information across an organisation.
• Detailed understanding in assessing the value of information, the application of classifications, categorisation, treatments and security controls.

Relationships:

• ICT Engineering and support teams
• Senior members of all other departments within the company
• Customers

Join the A-Team and experience the A-Life!

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

About the Role

The Customer Service & Sales Manager (Known internally as Inside Sales Manager, Australia)  will concentrate on the sales success of the Inside Sales Team. Your focus will be to motivate and develop the regional hybrid team ensuring sales targets are exceeded on a monthly basis.  The successful candidate must also maintain a fun, culturally rich environment where people are happy to work.

What you'll be doing

People:

• Ongoing people development

• Team performance management and reporting

• Provide direction to regional management team

• Conduct Team meetings 

• Drive Company culture and values 

• Maintain an engaged and motivated sales team

• Recruitment - Review Application Assessments and Recommendations

• Performance Management of under - performing staff as required.  

• Team coaching, support, annual performance reviews

Sales Leadership 

• Ensure monthly sales targets are achieved.

• Ensure team and individual KPI’s are consistently met. 

• Management of team incentive program

• Management of Rewards Program

• Training Recommendations and Updates 

Operations    

• Workday Management

• Scheduling 

• Team Incentives Management 

• Team Engagement 

• Future planning

What do we offer you?

• Competitive salary commensurate with the role

• Competitive benefits package 

• Birthday day off

• Vacation time for you to recharge

• Enhanced Parental Leave

• Learning and growth opportunities

• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.