This role will be working on delivering retail projects in QLD for our Major Retail client in Australia. The project will provide a variety of deliverables from concept design cost planning to agreement of final accounts. 

The role is an end-to-end cost management role within cost planning and delivery team providing accurate and efficient cost management resource capability to the team. The job scope are:

• Pre contract cost planning services during design stages of projects
• Post contract progress claim and variation assessments
• Engage with the local property market to gain market knowledge for use in the delivery of our services
• Assist with the commission management of our commissions to assist in the successful delivery of our services
• Integrate with full cost management and project management teams in Queensland and support when required
• Work independently and take responsibility for deliverables

You will be working in the Retail team overseeing one of the major retail clients in Australia as Feasibility Lead and support to the QLD team. Your job scope will be:

• Producing and reviewing cost plans, ensure consistency and quality is delivered nationally.
• Delivering insights regularly to a national team
• Manage team to deliver Feasibility Cost Planning Nationally.
• Take ownership of templates / processes / ways of working and drive best practise.
• Take lead on benchmarking nationally.
• Ensure quality and consistency is maintained across different geographies.
• Engage with the local property market to gain market knowledge for use in the delivery of our services.
• Integrate with full cost management and project management teams nationally and support when required.
• Work independently and take responsibility for deliverables.

Your Career

As a Regional Sales Manager, you will focus on Mixed Enterprise Accounts, you will be responsible for generating new opportunities in our growing territory. You are the primary point of contact for these accounts and are accountable for delivering at above quota sales performance in your region. You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high, executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by Palo Alto Networks solutions.

You will lead to identifying and signing appropriate channel partners as well as training them on our solutions. Additionally, your credibility will guide your customers in their search to transition to a more secure online environment. You feel empowered by our product offerings - and love a technical challenge.

Your Impact

• You will specifically be responsible for acquiring and managing Enterprise accounts in Queensland

• Employing world-class account management skills to identify cross-selling and up-selling opportunities within the target accounts

• Be a highly competent presenter, with a proven track record in selling to C-level executives

• Develop and maintain detailed account profiles including organisational charts for all accounts to be reviewed by management on a quarterly basis

• Facilitate communication on strategic and tactical issues facing our clients and partners

• Maintain continuity and up-to-date knowledge of industry trends, technical developments, and governmental regulations that affect target markets

• Develop market strategies and goals for each product and service - understand the strategies, goals, and objectives of accounts

• Lead coordinating account strategy and tactics for sales support team (inside sales, systems engineering, sales management)

• Take full responsibility for accurate sales forecasting by demonstrating in-depth knowledge of sales cycles from initial contact through the procurement process

• Extensive domestic travel and possible International travel as necessary

• Ability to work autonomously and within varied and complex team working arrangements.
• Very high-quality writing ability, and proven history of bid writing and development for government clients.
• Excellent communication and stakeholder management skills.
• Contribute to and develop a great team culture.
• High quality reporting and deliverables in relation to work status, project deliverables and requirements.
• Be organised and effective in the provision of support services to the wider team. Always seeking new work opportunities.
• Be confident and able to work within an embedded client role delivering projects on their behalf using their systems.
• Ability to work across multiple projects and/or clients simultaneously, managing priorities and deliverables.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

The Service Delivery Coordinator is responsible for working with customers and multiple teams within Datacom to provide analytical and specialised administrative support and to optimise the delivery of contracted managed services.

What you’ll do   

• Having knowledge of all contracted services being delivered to customers including incident management procedures.
• Monitoring ticket volumes and aged tickets. Monitoring SLA adherence and escalate continual breaches.
• Notifying underperforming delivery teams of their agreed responsibilities, escalating where needed.
• Running and maintain registers and ensuring actions are completed.
• Support the completion of reporting including extracting for SDM review.
• Reporting on customer satisfaction results and trends. Undertaking administration activities including minute taking.
• Identifying opportunities to improve the customers’ experience.
• Being an escalation point when SDM is unavailable.
• Working with delivery teams on ticket escalations to achieve the outcome for the customer.
• Building strong and long-term relationships with delivery teams and their team leaders.
• Building strong relationships with multiple touchpoints within our customers organisation.
• Assisting with e completion of improvement activities.

What you’ll bring  

• High level understanding of Information Technology. Customer service, issue resolution.
• Knowledge or exposure to Netsuite, Service Now, Zendesk would be highly regarded
• Process management.
• Customer relationship management. Service management.
• Organisation and prioritisation skills. Excellent communication skills, both written and verbal.
• Attention to detail and high standards of quality.
• Network builder (internal and external). Effective presentation skills with the ability to convey technical information across various levels.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.