First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Field Services technician in South Australia. Why would such a mythical creature consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of technical specialists in the field and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great field specialists value different things to Service Desk - daily variety, great customer relationships and new challenges in new tech

• We find and retain the best. Best Service Desk, best Project Engineers, best managers, best team!

Role

In this role you will:

• Provide onsite desktop and IT infrastructure support to our customers across Adelaide
• Be involved in occasional project work to deploy solutions
• Experience opportunities to install and configure Servers, Networking and other IT equipment
• Be exposed to account management, VOIP, technical presales, and other areas
• Work with highly experienced Engineers and Technical Account Managers to maintain best practice environments
• Work across technical infrastructure from desktop to firewall, backup systems and software

• Solid knowledge of Microsoft AD, Exchange, Azure and Office 365 environments coupled with your generalist networking skills
• Excellent written and spoken English, with a great phone manner.
• Great attention to detail and time management skills.
• Experience working with an IT outsourcer or service provider. (Desired)
• Must have vehicle and full drivers license. (Mandatory)

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Up to $80k as part of a great package
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentoring program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Why we have this role @ Koala

We are looking for a passionate, collaborative and highly motivated SEM Specialist to join our ever-expanding growth team. In this role, you will live and breathe all things search marketing,, bringing to the team a keen eye for innovation and an innate determination to achieve success across all channels. Data analysis will be an inherent part of your performance playbook and you will approach challenges with curiosity and a problem-solving mindset.

As the SEM Specialist, you will be responsible for managing the campaign output, optimisation and innovation across Google and Bing. You will collaborate closely with the wider growth team to gain insights on customer behavior, and build the foundations of your new user acquisition approach. Using Data, you will define optimal targets and strategies to deliver growth through this key performance channel and execute effective, measurable and incrementality driving tests to drive continued improvements.

If you are passionate about performance marketing, this role offers an exciting opportunity to be an integral part of Koala’s next chapter.

What key responsibilities does this role have @ Koala?

• Ownership of performance from key marketing channels Google & Bing
• Attribution project development to define the role of individual initiatives within each platform
• Developing automated solutions using scripts, and testing of Google Beta & Alpha solutions
• Close collaboration with Google & Bing partners to bring to life first to market projects & tools driving best in class search performance
• Maintaining & defending best practice execution across all campaigns, with a keen eye for detail
• Projecting and forecasting performance based on historical data, cross channel attribution, and testing results
• Managing significant budgets against revenue, profit & new user acquisition targets, seeking growth & efficiency.

• A self-starting, highly motivated approach is essential.
• 4 - 6 years experience across PPC management with e-commerce exposure.
• Previous experience within competitive ecommerce industries is essential
• Experience in working in fast paced team environments, contributing to successful outcomes.
• Strong proficiency in data analysis across Excel or Google suite and google scripts (python, sql experience beneficial but not required)
• Self learner, with extensive experience in testing & learning on the go
• Entrepreneurial mind-set, with a deep understanding of profitability, and customer acquisition tactics.
• A team player with excellent communication and collaboration skills

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• Hybrid working - We’re mixing it up with the majority of days back in the Alexandria Treehouse (office), but with some flex for your life too as needed! 
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1% and so much more.

All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

Location: Newcastle, NSW
Start Date: As soon as possible or February 2025

We are currently arranging interviews for highly qualified Vascular Surgery Staff Specialists, who holds FRACS, to join the team at a major hospital in Newcastle. Experienced professionals who are available to start immediately or by February 2025 are encouraged to apply. The successful candidate will have the opportunity to work with a renowned surgical team committed to delivering exceptional vascular surgical care.

About Hospital:

Hospital is a premier teaching and referral hospital in Newcastle, NSW, renowned for its extensive medical and surgical services. The hospital features a state-of-the-art surgical department, equipped with advanced technology for both elective and emergency vascular procedures. It provides a comprehensive range of services including diagnostic imaging, minimally invasive procedures, and complex surgical interventions. With over 700 beds Hospital is one of the largest and most advanced healthcare facilities in the region.

The hospital's vascular surgical department is known for its expertise in managing complex cases, including arterial and venous conditions, endovenous laser treatments, and complex aortic procedures. The department benefits from a multidisciplinary approach, working closely with cardiologists, radiologists, and other specialists to deliver high-quality patient care. The team is involved in ongoing research and training, contributing to the advancement of vascular surgical practices. Hospital is accredited by the Australian Council on Healthcare Standards (ACHS), ensuring adherence to the highest standards of quality and safety.

Benefits of Living in Newcastle, NSW:

Newcastle, located on the picturesque coast of New South Wales, offers a vibrant urban lifestyle combined with stunning natural beauty. The city boasts a range of recreational activities, including beautiful beaches, outdoor parks, and scenic walking trails. Newcastle has a thriving cultural scene with numerous festivals, galleries, and dining options. The cost of living is relatively lower compared to Sydney, with affordable housing and a high quality of life. The city enjoys a temperate climate, with mild winters and warm summers, supporting an active and healthy lifestyle. Newcastle is well-connected, with easy access to Sydney and other regional centers, making it an ideal location for both work and leisure.

Essential Qualifications:

• FRACS: Must hold Fellowship of the Royal Australasian College of Surgeons in Vascular Surgery.
• Medical Registration: Current medical registration with AHPRA

Experience and Skills:

• SpecialiSation: Proven experience in vascular surgery with expertise in managing complex vascular conditions and performing advanced surgical procedures.
• Skills: Proficiency in both open and endovascular techniques, with a strong focus on patient-centered care and surgical excellence.
• Communication: Excellent interpersonal and communication skills for effective collaboration within a multidisciplinary team and interaction with patients.

Personal Attributes:

• Commitment: Dedicated to delivering high-quality vascular care and engaging in ongoing professional development.
• Teamwork: Ability to work effectively within a multidisciplinary surgical team.
• Adaptability: Flexible and capable of thriving in a fast-paced and dynamic hospital environment.

Additional Requirements:

• Availability: Available to start as soon as possible or by February 2025.
• Residency: Australian Permanent Residency or Citizenship preferred, but not required.

To apply for this position please apply below. Alternatively, you may choose to initiate a confidential conversation by emailing us at [email protected].

Location: Hunter Region, NSW
Start Date: As soon as possible or February 2025

We are currently scheduling interviews for a Paediatric Radiology Staff Specialist position in the Hunter New England region of NSW. The ideal candidate should hold FRANZCR or be close to completing their fellowship, or should come from a substantially comparable country with college assessment equivalent to Level 4 supervision.

We regret that we are unable to consider International Medical Graduates (IMGs) without this level of assessment.

The successful candidate will have the opportunity to join a dedicated team that provides specialized paediatric radiology services in a supportive and modern work environment.

About Hunter Region and Benefits of Living in the Area:

The Hunter Region is a vibrant and diverse area known for its stunning natural landscapes, including vineyards, beaches, and national parks. The region offers a blend of urban amenities and rural charm, with easy access to major cities like Newcastle, which is approximately 160 km to the east. The Hunter Region is also well-connected to Sydney, located about 160 km to the south, making it convenient for both work and leisure.

The area boasts a high quality of life, with excellent educational facilities, healthcare services, and a range of recreational activities. Residents enjoy a more relaxed pace of life compared to larger cities, with a lower cost of living and affordable housing. The region experiences a pleasant climate, with mild winters and warm summers, supporting an active outdoor lifestyle. The Hunter Region is also renowned for its friendly community, which contributes to a welcoming and supportive environment for new residents.

Job Requirements: Paediatric Radiology – Staff Specialist

Essential Qualifications:

• Fellowship: Must hold Fellowship of the Royal Australian and New Zealand College of Radiologists (FRANZCR) or be close to finishing fellowship, or be from a substantially comparable country with Level 4 supervision assessment.
• Medical Registration: Current registration with AHPRA

Experience and Skills:

• Specialization: Demonstrated expertise in paediatric radiology with extensive experience in managing paediatric imaging cases.
• Skills: Proficiency in advanced paediatric radiological techniques and procedures, with strong diagnostic capabilities.
• Communication: Excellent interpersonal and communication skills for effective interaction with multidisciplinary teams and patients.

Personal Attributes:

• Commitment: Dedicated to providing high-quality paediatric radiology services and engaging in ongoing professional development.
• Teamwork: Ability to collaborate effectively within a multidisciplinary team.
• Adaptability: Flexible and capable of thriving in a dynamic and supportive regional healthcare setting.

Additional Requirements:

• Availability: Available to start as soon as possible or by February 2025.
• Residency: Australian Permanent Residency or Citizenship preferred, but not required.

If you are enthusiastic about making a positive impact on a regional healthcare organisation, we encourage you to apply below. Alternatively, if you have any questions or would like to schedule a confidential conversation, please email [email protected].

Location: Armidale, NSW
Start Date: As soon as possible or February 2025

We are currently scheduling an interviews for a qualified Anaesthetists with FRANZCA or nearing completion of their fellowship at Armidale hospital in NSW. The successful candidate will be joining a dedicated and supportive team, delivering high-quality anaesthetic care in a well-equipped regional facility.

Unfortunately, we are unable to accommodate International Medical Graduates (IMGs) for this position.

About Hospital:

Hospital is a prominent regional healthcare facility with 160 beds, providing a comprehensive range of services including emergency care, general surgery, obstetrics, and anaesthesia. Located approximately 120 km from Tamworth and 400 km from Newcastle, it plays a crucial role in regional healthcare. The hospital is accredited by the Australian Council on Healthcare Standards (ACHS), ensuring adherence to national standards of quality and safety. It is equipped with modern diagnostic and therapeutic technologies, enabling the delivery of advanced medical care.

Armidale Hospital offers a broad spectrum of medical services, including emergency management, elective surgeries, maternity care, and critical care. The facility is actively involved in medical education and professional development, contributing to ongoing improvements in regional healthcare. It also provides community health programs and outreach services to enhance local health outcomes.

Benefits of Living in Armidale, NSW:

Living in Armidale offers a unique blend of vibrant city life and natural beauty, set against the backdrop of the New England Tablelands. The cost of living is lower compared to major metropolitan areas, providing affordable housing and a high quality of life. The city is known for its rich cultural heritage, excellent educational institutions, and a range of recreational activities, including parks and hiking trails. Armidale enjoys a temperate climate with distinct seasons, making it an attractive destination year-round. The community is welcoming and friendly, offering a supportive environment for both personal and professional life.

Essential Qualifications:

• FRANZCA: Must hold Fellowship of the Royal Australasian College of Anaesthetists (FRANZCA) or be nearing completion of the fellowship.
• Medical Registration: Current medical registration with AHPRA

Experience and Skills:

• Clinical Experience: Demonstrated experience in anaesthesia, including both general and complex cases.
• Skills: Competence in managing a range of anaesthetic procedures and emergency situations.
• Communication: Strong interpersonal and communication skills for effective teamwork and patient care.

Personal Attributes:

• Commitment: Dedicated to high-quality patient care and ongoing professional development.
• Teamwork: Ability to work effectively within a multidisciplinary team.
• Adaptability: Flexible and capable of thriving in a regional healthcare environment.

Additional Requirements:

• Availability: Available to start as soon as possible or by February 2025.
• Residency: Australian Permanent Residency or Citizenship preferred, but not required.

If you meet these qualifications and are enthusiastic about making a valuable impact on local healthcare, we strongly encourage you to submit an application. Alternatively, if you have any inquiries or would like to schedule a confidential discussion, please contact us at [email protected].

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Location: Taree, NSW
Start Date: As soon as possible or February 2025

We are presently arranging interviews for an Emergency Medicine Specialist or candidates who are nearing the completion of their fellowship training. The triumphant candidate will become a part of a dynamic team that provides first-rate emergency care in a contemporary, well-equipped regional facility.

About Hospital:

Manning Base Hospital in Taree is a key regional healthcare facility with 150 beds, delivering a comprehensive array of services, including a busy emergency department. Located approximately 310 km north of Newcastle and 340 km south of the Queensland border, it serves a vital role in the region’s healthcare network.

The hospital’s emergency department is well-resourced to handle a broad range of acute medical conditions, with a focus on high-quality, patient-centered care. It is also accredited by the Australian Council on Healthcare Standards (ACHS), demonstrating its commitment to maintaining the highest standards of quality and safety.

In addition to emergency care, the hospital offers general medical and surgical services, obstetrics, and critical care. It features advanced diagnostic and therapeutic equipment and provides essential community health programs and outreach services. The facility is also involved in medical education, contributing to the professional development of healthcare staff.

Benefits of Living in Taree, NSW:

Living in Taree provides a relaxed coastal lifestyle with access to stunning natural landscapes, including beautiful beaches and scenic hinterlands. The cost of living is lower compared to major cities, offering affordable housing and an excellent quality of life. Taree is known for its friendly community, rich local culture, and a variety of recreational opportunities, from outdoor activities to local events. The mild climate supports an active lifestyle throughout the year. Residents enjoy a supportive and welcoming environment, making it an ideal location for both personal and professional life.

Essential Qualifications:

• FACEM: Must hold Fellowship of the Australasian College for Emergency Medicine (FACEM) or be nearing completion of the fellowship.
• Medical Registration: Current medical registration with AHPRA

Experience and Skills:

• Clinical Experience: Proven experience in emergency medicine, managing a wide range of acute medical and trauma cases.
• Skills: Competence in high-pressure decision-making and effective management of emergency situations.
• Communication: Excellent interpersonal and communication skills for working within a multidisciplinary team and with patients.

Personal Attributes:

• Commitment: Dedicated to delivering high-quality emergency care and engaging in continuous professional development.
• Teamwork: Ability to collaborate effectively within a dynamic healthcare team.
• Adaptability: Flexible and capable of excelling in a regional healthcare setting.

Additional Requirements:

• Availability: Available to start as soon as possible or by February 2025.
• Residency: Australian Permanent Residency or Citizenship preferred, but not required.

If you are a qualified Emergency Medicine Specialist who is enthusiastic about making a valuable contribution to regional healthcare excellence, we cordially invite you to submit your application.

Alternatively, if you have any inquiries about this position and would like to arrange a confidential conversation, please email [email protected].

The Marketing Team at Kieser combines the best elements of brand and performance marketing to position Kieser as the top choice for physiotherapy, rehabilitation, and strength training.
We are seeking an experienced Marketing Campaigns Specialist to support Kieser's growth across Australia.
Reporting to the Head of Marketing, this role involves developing, executing, and optimising local area marketing activities to build brand awareness and drive enquiries and leads for our expanding network of clinics.
This hands-on role will collaborate with Clinic Leaders across the business to create and implement local area marketing campaign plans across paid, earned, and owned media in alignment with business objectives.

Key Responsibilities include:

• Developing and executing end-to-end targeted marketing campaigns across paid, owned, and earned media to build awareness and achieve booking conversion objectives.
• Managing a centralised support model for local area marketing campaign planning and delivery.
• Overseeing the development of marketing collateral and promotional materials to ensure brand standards are upheld across all touchpoints.
• Creating and delivering campaign materials and activities to support the monthly promotions calendar.
• Participating in clinic cross-functional project teams, providing guidance, support, and feedback for successful marketing campaign execution.
• Managing campaign budgets, timelines, and resources to ensure on-time and within-budget delivery. 
• Leading the Personal Referral Program through monthly meetings with Clinic PR (Personal Referral) Champs to develop and execute personal referral campaign strategy and activity plans. 
• Preparing and analysing campaign marketing reports related to key business growth metrics and make data-driven decisions to optimise outcomes.

Join the ShiftCare Revolution: We are hiring a Sales Development Representative!

Are you ready to catapult your career to new heights? ShiftCare, the trailblazing software provider, is on the lookout for a dynamic Sales Development Representative to join our unstoppable team.

Why ShiftCare?

ShiftCare is not just a workplace; it's a commitment to excellence and innovation. As the fastest-growing homecare software provider in the industry, we're dedicated to transforming the way care is delivered, and we want you to be a part of this exciting journey.

The Opportunity:

As a Sales Development Representative at ShiftCare, you'll be at the forefront of our growth, engaging with small to mid-size companies across the ANZ region.

Your mission? Qualify the ShiftCare value proposition to inbound leads via phone, email, and live chat, both booking demos for our Account Executive team and closing sales yourself. You'll also collaborate on outbound campaigns with our Marketing team, making a direct impact on our expansion.

What You'll Do:

• Build Relationships: Forge connections with prospects and tap into existing customer relationships to drive new business growth.
• Inspire Adoption: Motivate potential customers to embrace ShiftCare, highlighting the value of our premium plans.
• Engage and Connect: Seamlessly interact with inbound leads and initiate connections with cold leads at small and mid-sized companies.
• Collaborate: Work closely with a dynamic team, executing our sales strategy amidst exciting enhancements and new product releases.
• Innovate: Bring your ideas, strategies, and creative thinking to advance our company’s values, unique culture, and vision for the future.

What We’re Looking For:

• Excellence Advocates: Individuals dedicated to achieving personal and professional goals, always seeking new ways to improve and excel.
• Lifelong Learners: Curious minds with an innate desire to learn and grow, both professionally and personally.
• Critical Thinkers: Logical problem solvers who think on their feet, helping customers overcome challenges.
• Coachable Minds: Humble individuals who translate feedback into action, adapting and evolving in the fast-paced world of sales.
• Inspiring Communicators: Concise communicators who motivate customers to take action and achieve growth.

• SaaS Savvy: Experience in SaaS or B2B product-led companies
• Sales experience: 2 years experience in a similar Sales Development Representative role
• Pipeline Architects: Ability to build and maintain an accurate lead pipeline independently.
• Time Management Masters: Excellent time management skills with a keen attention to detail.
• Goal-Oriented: A sharp focus on goals and a belief that daily, weekly, and monthly activities lead to success.
• Team Player: Ability to work independently and collaboratively in a supportive team environment.

Why join Shiftcare?

We offer a competitive salary and commission structure along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.
• Employee Discount Marketplace:
• Access a wide range of discounted products and services, enhancing your ability to save money and enjoy preferred items.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

Apply now and be the driving force behind our continued success!

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The location of this role will be based on-site in Grafton. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.