Casual Sales Ambassador - Gold Coast - QLD (Car Required)

We are seeking engaging and dynamic casuals to join our team of Optus Sales Ambassadors to educate customers and increase sales and positive experiences in our local communities.

·        Exciting, fast paced role engaging with your local community.

·        Attractive and competitive casual hourly rate & employee benefits

·        Represent a leading player in the Telecommunications industry.

About the Role:

As an Optus Sales Ambassador you will bring to life community and retail events within your territory. This will include educating and acquiring new customers, driving sales growth and create memorable experiences for Optus customers.

·        Supporting On-ground event execution of a calendar of face-to-face events

·        Customer facing sales driven conversations to drive sales growth.

·        Increase Optus visibility and brand advocacy

About Us:

CROSSMARK Australia is Australia’s leading field sales and retail marketing agency that specialises in providing retail merchandising, field marketing, and in-store activation services. We partner and help iconic brands and retailers to enhance their presence and performance in the marketplace. We are proud to be a carbon neutral business.

OP2

About You:

·        Previous experience in customer-facing promotional or retail environments

·        Confident in engaging and building a relationship with customers

·        Full Australian Driver’s License and a Car A MUST

·        Weekend work availability essential.

·        Telco experience preferred but not essential

Benefits:

• ·        Hybrid Work Model- We encourage flexibility by supporting a blended approach to work and life.
• ·        Growth Opportunities– The possibilities are endless at CROSSMARK, and we want you to learn, develop, and grow with us.
• ·        Workplace Culture- Recognised as a 2021, 2022 & 2023 Best Places to Work Winner, we are committed to our values of integrity, respect, innovation & collaboration.
• ·        Employee Perks– Access to discounts across a range of client products
• ·        Recognition- Monthly awards to acknowledge our employees and their contributions.

Can you imagine a truly Amazon-like experience where you can search, purchase, get financing and arrange delivery fully online? The car shows up at your doorstep to either love or return at no cost. Every car passes a 300-point inspection report and comes with a 6-month warranty. We own our cars, which allows us to guarantee quality. Our #1 goal is to deliver exceptional customer experience. We are here to transform the way Australia buys cars and make buying cars a truly joyous and painless experience.

We are looking for an ambitious and results-driven Sales Manager to join our team at CARS24 in Victoria, Australia. As a Sales Manager, you will be responsible for leading and managing the sales process, driving performance, and ensuring exceptional customer service. Your role will be critical in achieving our sales targets and enhancing customer satisfaction.

Key Roles and Responsibilities:

1. Complete Ownership of Sales Process: You will take complete ownership of the sales process for our marketplace, from the generation of leads to pre-delivery. Your expertise will be instrumental in optimizing and streamlining the entire sales journey.
2. Driving After-Market Sales: You will be responsible for driving financing, extended warranty, and other value-added after-market sales. Maximizing the penetration of these services will be vital in increasing overall revenue and customer satisfaction.

• Performance Management: As a Sales Manager, you will be in charge of motivating and leading the sales teams, both over the phones and on the ground. Your ability to inspire and mentor the team will be essential in achieving sales targets and enhancing productivity.

1. Providing Feedback to Support Teams: You will work closely with the Sourcing, Refurb, and Pricing teams, providing them with consistent feedback on customer needs and market trends. This collaboration is crucial in aligning our strategies and enhancing the overall sales process.
2. Ensuring 5-Star Customer Service: Delivering exceptional customer service is a top priority. You will work tirelessly to ensure every customer receives a 5-star experience throughout their journey with Cars24.
3. Collaboration with Other Teams: Being a team player, you will work in sync with the logistics and customer experience teams to ensure seamless order fulfillment and customer satisfaction.

Key Objectives and Key Results (OKRs):

1. Total Sales Targets: You will be responsible for achieving monthly, quarterly, and annual sales targets, contributing significantly to the company's overall revenue growth.
2. Lead to Net Sale Conversion Ratio: Optimizing the conversion ratio of leads into successful sales is a key metric to ensure efficient lead management and enhance overall sales performance.
3. Total Value-Added-Services Penetration: Increasing the adoption of value-added services, such as financing and extended warranty, will be essential in maximizing revenue and improving customer experience.
4. Efficiency of Overall Spend: As the Sales Manager, you will work towards optimizing the cost of sales to achieve greater profitability for the company.
5. CSAT and NPS Scores: Monitoring and improving Customer Satisfaction (CSAT) and Net Promoter Scores (NPS) will be crucial in ensuring our customers' loyalty and positive word-of-mouth.

Ideal candidate should have:

• Target Orientated
• Hands on role
• Rotating Roster Weekend work required

• Proven experience in sales management and achieving sales targets in either of the following industries: automotive industry (sales or service) or retail environments, such as grocery, food delivery, electronics retail, or any other consumer-facing industry, showcases the candidate's ability to engage with customers, provide excellent customer service, and drive sales in a high-volume, fast-paced setting.
• Strong leadership skills with the ability to motivate and inspire sales teams.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to provide valuable insights and feedback to support teams.
• Customer-centric approach with a focus on delivering outstanding service.
• A collaborative and team-oriented attitude.

Joining CARS24 as a Sales Manager offers you the opportunity to be part of a fast-growing company in the automotive industry to 3x our current volumes. If you are passionate about sales, customer satisfaction, and team leadership, we would love to hear from you!

What we can offer you

• Based locally Laverton North

• Salary + super + comms

• Excellent Employee Benefits

• Employee Assist Program
• 6months Parental Leave
• Regular social events
• Career Progression

To apply, please submit your resume and a cover letter detailing your relevant experience and achievements in sales management. We look forward to reviewing your application!

What You'll Be Doing 

• Answering inbound calls from customers looking to discuss IAG’s available policies and offers. 
• Use effective communication skills to build rapport and provide engaging customer experiences. 
• Be flexible with hours to ensure we're available when our customers need us.