• At Qantas, our people lead the way in achieving the impossible together 
• Challenge yourself to deliver strategic operational outcomes  
• Permanent, Full-time position based in Melbourne or Adelaide

 
We’re constantly challenging ourselves to reimagine our customer experience, and work to connect and build trust. Ultimately, our service should make people feel at home, no matter where they are. Customer is at the heart of our operation.  We’ve created something truly unique in our Qantas Lounges and it’s here where our premium customers, connect with the spirit of Australia from the confidence of seeing and interacting with our people, to the sheer awe that comes from watching our aircraft take off and land whilst dining in one of our beautiful lounges. 

We understand our priorities and what needs to be delivered, taking the initiative to keep things moving.  We bring teams and individuals together to deliver on our customers’ expectations. 

As the Lounges Customer Experience Manager, you will be responsible for developing and leading lounge teams and operations across Victoria, Tasmania and South Australia, including International, Domestic and Regional lounges. You will work with partner areas to develop consistent and connected service experiences across our lounge customer touchpoints.  You will be a people leader and change agent focused on aligning lounges with the best customer experience practices whilst overseeing operational performance within a region. 

In addition, you will drive a performance focussed culture by developing a high performing team and an engaged workforce across both Qantas and third-party supplier workforces by leading, encouraging and facilitating open communication with employees on all relevant matters.  As well as managing individual, team and supplier performance against relevant performance criteria and supporting capability development. 

The core role accountabilities include people management, supplier management, safety, financial performance, operational delivery, and customer advocacy.  In addition, providing project management leadership to support key change initiatives within your regional portfolio of lounges including lounge refurbishments, menu and service changes, as well as attracting new client airline business. 

You’ll have –

• Previous experience with People management in a customer facing or product development environment 
• Firm understanding of the airline industry and the operational environment 
• Strong independent decision-making skills with ability to manage ramifications of decisions and drive strategic outcomes 
• Demonstrated ability to deliver results within complex business & operational environments with varying stakeholder needs and expectations 
• Strong relationship building and stakeholder management skills 
• Commercial acumen for delivery of critical business approvals, financial analysis and identifying group benefits 
• Ability to influence at all levels 
• Customer centric mindset and perspective to programs of work 
• Sound understanding on the fundamentals of the customer and service experience 
• Proven strong analytical, interpersonal, stakeholder and time management skills 
• Extensive experience managing large and complex projects 

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. 

You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Qantas are equal opportunity employers, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. 

If you’re up for achieving something great, register your interest and we’ll be in touch.  

Applications close: Sunday 14 April 2024

About the opportunity

We are looking for an Orchard Manager to manage a section of our recently planted macadamia orchards in Maryborough, Queensland. We are seeking someone with a proven understanding of macadamia orchard requirements, a commitment to precision and safety, with strong leadership capabilities.

Key responsibilities

Reporting to the Operations Manager you will be responsible to:

• Maximise yields through systematic planning, operational efficiency, optimising crop performance, completion of tasks and removal of constraints in conjunction with other roles.
• Assist with the development and monthly review of operational budgets and capital expenditure optimising expenditure where possible and meeting forecasts.
• Oversee farm maintenance and operational activities including but not limited to:

1. Spraying
2. Pruning, fertilising, slashing, and mulching
3. Irrigation
4. Harvesting
5. Farm maintenance and drainage, including continuous improvement of systems.

• Lead and develop workers, managing disciplinary and non-compliance issues as required.
• Act as a role model by demonstrating precise and safe work behaviours and reinforcing policies and procedures.
• Identify training needs of workers.
• Participate in nutrition and irrigation management planning.
• Contribute to the development and improvement of farming systems, safety and environmental processes.
• Manage disciplinary and non-compliance as required.
• Ensure records/forms are maintained for development and operational inputs, maintenance, chemical spraying, fertilising, irrigating, payroll and cost allocation timesheets and safety.

The following criteria are essential to be successful in this position:

• Formal training in horticulture or demonstrated tree crop experience essential.
• Formal training in leadership preferred.
• Experience with MS Office suite, particularly Excel for managing budgets essential.
• Experience managing teams including employees, labour hire and contractors essential.
• Advanced experience and knowledge of land improvement techniques.
• Strong verbal and written communication skills.
• Excellent attention to detail.
• Strong organisation and time management skills.
• Safety training will be highly regarded.
• Macadamia experience highly regarded.

• A competitive salary dependant on experience and qualifications
• Mobile phone, laptop and work vehicle
• Ongoing training and development opportunities
• Salary continuance insurance, life insurance, and annual discretionary bonus (subject to eligibility criteria)

How to apply

To be considered for this position, please submit a covering letter addressing the requirements mentioned above and your resume by 13 April 2024 via our website. Candidates may be evaluated prior to the closing date for this position.

At RFM we value inclusion and encourage applicants from different backgrounds to apply.

About Rural Funds Management

Rural Funds Management (RFM) is an industry leader managing approximately $2.3 billion in agricultural assets on behalf of retail and institutional investors, including the ASX-listed Rural Funds Group (RFF). We have over 27 years' experience owning, developing, and operating farms in most Australian states. 

At RFM, our culture is built on the core principle of 'Managing good assets with good people.' We believe in being precise, offering variety, rewarding effort, and providing a friendly workplace. 

Joining RFM means becoming part of a dedicated team of over 240 professionals, including fund managers, finance experts, horticulturists, agronomists, and farm managers. Whether you are seeking a corporate or operational role, RFM has a place for individuals who are passionate about agriculture and finance.

 Mission Manager, Spiritual Wellbeing - Partnerships

• Based in Macquarie Park, short walk from Metro Station + WFH Options
• 7 additional days off per year + NFP Salary Packaging + Fitness Passport
• Leading Mission and values-based provider of Aged Care
• Recognised as leaders in Spiritual Wellbeing delivery in Aged Care
• Bring your networking ability to build catholic Community Partnerships

Catholic Healthcare has a new strategy and a new senior opportunity for a dynamic and experienced educator with a holistic view of Spiritual Wellbeing to join our Mission Team. 

Reporting to the Chief of Mission Integration, you will be responsible for integrating and supporting Mission programs and services across the organisation to facilitate the positive spiritual wellbeing of all residents and clients aligned with our Mission and Values and building and maintaining trusted relationships and partnerships within the Catholic Community.  

Your exceptional communication and interpersonal skills, together with your natural partnering ability, will aid your success in this integral position.

Your role will include:

• Promoting and supporting Wellbeing programs, guiding, and supporting the Pastoral Care/Spiritual Wellbeing team members across all service streams to facilitate holistic spiritual wellbeing in line with the Mission Integration Strategic Plan
• Developing and maintaining effective relationships with the Catholic Community to facilitate our new strategy initiative - catholic Connected Communities
• Actively contributing to the development and delivery of Spiritual Wellbeing programs and services

The ideal applicant is a visionary with a proactive and organised approach, highly effective communication skills, and the ability to influence and confidently engage with internal and external stakeholders. Additionally, you will have:

• Tertiary qualification in religious education, pastoral care, theology, pastoral counseling, psychology, chaplaincy, or equivalent
• Demonstrated ability to engage and manage people, build relationships, and problem-solve
• Demonstrated expertise and experience in the provision of spiritual /pastoral care services
• Spiritual maturity and ability to appreciate differing value systems, beliefs, and practices
• Ability to lead and adapt in response to change
• Ability to engage and participate in complex discussions and decision-making
• Understanding of the Catholic tradition, sacraments, and liturgical life of the Catholic Church
• Understanding the spiritual journey within the ageing process providing for the inclusion and valuing of all people
• Ability to provide evidence of Covid 19 Immunisations
• Drivers Licence - some travel across NSW required with this position

Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services & retirement living across NSW and SE QLD. Together, our team of over 4500 people are dedicated to our Mission of promoting the dignity, life and spirituality of older people through connected and inclusive communities. Our values of compassion, courage & integrity are at the heart of everything we do.

If you’re looking for a role where you can make a positive & rewarding impact in a great organisation like ours, then we’d love to hear from you. Apply online now. 

Please note that pre-employment checks (including police) will be completed for all preferred candidates before an offer is made. 

Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.