Your Career

We are in search of a Manager for Workplace Resources in Australia, someone who thrives in both independent work and collaborative efforts within a collegial team environment, especially within a fast-paced and dynamic company.

As the Manager of Workplace Resources for our Australia offices, you will be responsible for leading and developing the WPR department, encompassing facilities management, leasing, project management, and contract management. Your role will also involve space planning, overseeing moves, additions, changes, and restocking activities. Financial management will also be a vital aspect of your responsibilities. 

You will collaborate closely with the Safety and Security teams to support Environmental, Health, and Safety programs, forging a strong partnership for effective operations.

You can also expect to engage in domestic and international travel approximately three times a year. This individual will play a crucial role in responding effectively to emergencies or urgent issues, even outside regular working hours, ensuring a swift and appropriate emergency response, whenever necessary.

Your Impact

• Leading a WPR department in a fast-growing dynamic environment
• Balancing the demands of clients, other WPR functions, and other support departments whilst managing a combination of internal and outsourced resources to produce consistently excellent results
• Full cycle coordination and planning services such as reception, security, maintenance/repairs, mail, shipping/receiving archiving, cleaning, catering, waste disposal, and recycling
• Professional supplier management in a corporate/commercial environment
• Solid experience implementing existing and developing new processes/policies/procedures
• Planning the best allocation and utilization of space and resources
• Leasing activities such as renting new space, lease renewals, and renegotiations
• Project management (hard, soft services, and construction projects) and supervising and coordinating the work of contractors, ensuring minimum disruption to core activities
• Execute and prepare tender documents for signing off contract in line with company policies and involving the right stakeholders
• Ability to create and manage operational budgets and calculate and compare costs for required goods and services
• Success in this role involves an ability to think critically and creatively, plan and execute effectively 
• Customer obsessed with a focus on experience - daily engagement with leadership
• Identify and drive workplace initiatives, which automate and optimize our processes
• Develop teams, optimize employee engagement, and enhance our growth outlook

The Client Services Manager manages the Service Desk and End User Services teams across Melbourne and Canberra to ensure Corporate IT services and support are provided to Leidos Australia staff. 

You will also be required to work closely with local and global CIO Services and Corporate Information Security (CIS) teams to deliver a consistently high level of service, and liaise with local business leadership to understand and champion specific business requirements as part of local and global project implementations.

Additional components of the role:

• Manage a broader team of End User Services (EUS) support staff, Service Desk staff and ITAM staff, allocate resources based on business requirements;
• Perform incident, problem and change management, project implementation and BAU activities as required;
• Keep track of team activities and report progress to management;
• Participate in Continuous Improvement initiatives to streamline processes, improve efficiency and meet business demands;
• Contribute to solving complex technical problems and ensure the completion of programs and projects relevant to both the Service Desk and EUS;
• Oversee procurement of hardware and software and maintain tracking of system wide software;
• Oversee minor asset and workstation asset database management;
• Manage software and hardware budgets;
• Develop and manage relationships with vendors, suppliers and customers;
• Ensure system documentation and performance levels are maintained at all times, and
• Some interstate travel may be required
• Other duties as required.

• Melbourne CBD location
• Fixed roster, 20 hours each week, Mon-Fri, during business hours
• 5th of August Date, Paid training for 1 week
• 27.30 per hour + Super + Commissions + Employee Discounts 

Company Description

Accor is the largest Hotelier Group in Asia Pacific, offering accommodation options from Economy to Luxury & lifestyle across 40+ brands. Accor is proud to share that we have been named one of the best companies to work for in Australia, having been recognised as a 2024 5-Star Employer of Choice (500+ employees) by HRD Australia for the second consecutive year in a row.

Our Business

Celebrating 30 years in 2024, with a growing team of over 600 employees responsible for a community of over 402,000 smart travelers and lifestyle enthusiasts. Accor Plus is the most expansive travel, dining and lifestyle loyalty program in Asia Pacific tailored specifically for Accor hotels, providing exclusive member benefits, events and experiences at Accor properties across Asia Pacific.

About the Role

As a Loyalty Sales Consultant, you will call recent guests of an Accor Hotel, inviting them to a FREE night at our hotels, as well as enjoying up to 50% off Accor room bookings & dinning, if they agree to sign up to our Loyalty Member Program.

Reporting to the Program Manager, you will be part of the Melbourne Sales team, helping grow the Accor Plus Membership program across Australia. More specifically, you will:

• Make outbound calls to verified leads, who have stayed at an Accor hotel
• Use Accor Plus sales techniques to discover needs & close sales
• Ask our customers & members for any referrals they’d like to recommend

About You

No previous sales experience required! Our ideal candidate needs to be a people person, who loves connecting with customers over the phone. To be successful in this role, you must:

• Be comfortable making outbound calls, to recent guests of Accor Hotels
• Excited about working in a sales environment, with achievable targets
• Able to start paid training, in office, in early August, for 1 week, and then continue worknig from our Melbourne office 20 hours a week (Mon-Fri)

Why Us?

Enjoy full support with our paid in-house training program, plus ongoing training and coaching from our supportive managers. Other benefits include

• Hybrid working options are available based on competency, after your initial training and successful first few months in the role
• Uncapped cash commissions, other bonuses
• FREE Accor Plus Membership + Additional Accor Employee bonus