About this opportunity

The primary goal of the End User Computing (EUC) Engineer is to provide efficient, effective, and prompt delivery of IT site-based support services. The responsibility includes managing Business-as-Usual Desktop and End User Devices across Australia. The goal is to handle all daily incidents, service requests, and project requests within the stipulated SLA, ensuring a high level of user satisfaction.

Your key responsibilities will be to:

• Provide timely level 2 technical support and troubleshooting for end-user hardware and software issues.
• Manage and maintain end-user devices, including desktops, laptops, mobile devices, and peripherals etc.
• Collaborate with the broader EUC team to provide global support to users within the organization.
• Provide support to users through both remote and in-person channels.
• Deploy, configure, and update software applications and operating systems.
• Collaborate with the IT Security team to ensure end-user devices are secure.
• Oversee and coordinate projects given to the End User Computing team.
• Occasional interstate travel maybe required

Your skills and experience

To be successful in this role, you’ll have:

• 3+ years of experience in end-user computing or IT support roles.
• Strong knowledge of Windows 11, macOS, iOS and Android operating systems.
• Experience with endpoint management tools such as Intune and Azure AD.
• Proficient in Office 365, MS Teams, and Zoom rooms systems.
• Understanding of site server and network infrastructure.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with warehouse/manufacturing environments is a plus.
• You must have a valid Australian Driver's License and ownership of a car (you will be reimbursed with fuel expenses from the company to the sites required)

About this opportunity

The primary goal of the End User Computing (EUC) Engineer is to provide efficient, effective, and prompt delivery of IT site-based support services. The responsibility includes managing Business-as-Usual Desktop and End User Devices across Australia. The goal is to handle all daily incidents, service requests, and project requests within the stipulated SLA, ensuring a high level of user satisfaction.

Your key responsibilities will be to:

• Provide timely level 2 technical support and troubleshooting for end-user hardware and software issues.
• Manage and maintain end-user devices, including desktops, laptops, mobile devices, and peripherals etc.
• Collaborate with the broader EUC team to provide global support to users within the organization.
• Provide support to users through both remote and in-person channels.
• Deploy, configure, and update software applications and operating systems.
• Collaborate with the IT Security team to ensure end-user devices are secure.
• Oversee and coordinate projects given to the End User Computing team.
• Occasional interstate travel maybe required

Your skills and experience

To be successful in this role, you’ll have:

• 3+ years of experience in end-user computing or IT support roles.
• Strong knowledge of Windows 11, macOS, iOS and Android operating systems.
• Experience with endpoint management tools such as Intune and Azure AD.
• Proficient in Office 365, MS Teams, and Zoom rooms systems.
• Understanding of site server and network infrastructure.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with warehouse/manufacturing environments is a plus.
• You must have a valid Australian Driver's License and ownership of a car (you will be reimbursed with fuel expenses from the company to the sites required)

The Squiz product team is working to deliver a cloud-based Digital Experience Platform (DXP) with several core capabilities including Content Management, Optimisation tooling, and Platform services.

We're seeking a Senior Software Engineer to join our product engineering team on a permanent basis, with a focus on improving capability across various parts of the DXP.

We’re location-flexible!  This role is open to all candidates on the east coast of Australia.

This role is hybrid, allowing you to work where and when works best for you.

For this role, we ask that you can demonstrate the following experience:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience in related fields
• 5+ years of professional hands-on experience in software development building and maintaining large-scale software products
• Proficiency in full-stack development, with expertise in web based languages and frameworks including Node, TypeScript, React or similar, and cloud platforms such as AWS
• Strong understanding of testing principles and demonstrated experience in implementing testing strategies to improve software quality and robustness
• Experience with Agile or other iterative development methodologies. We use Scrum for most of the teams, with some using Kanban
• Strong understanding of secure coding practices, particularly community standards such as OWASP
• Previous experience mentoring junior and mid level software engineers

Nice to have

• Previous experience working on DXP or CMS platforms, or experience integrating or using DXP/CMS platforms
• Previous experience creating or maintaining site builders, page builders or WYSIWYG interfaces

 What you would do (the role day to day): 

• Work within a team of 3-5 software engineers to help build our Digital Experience Platform. Each team consists of a Team Lead, and 3 or 4 software engineers at different levels - junior, mid and senior
• Develop/enhance robust application code which meets all technical requirements
• Collaborate with team members to generate User Stories, Acceptance Criteria and estimates
• Provide guidance to junior engineers and assistance to senior engineers
• Write and maintain software documentation
• Assist Team Leads and Engineering Managers to create and deliver technical roadmaps
• Lead best practices in software development, code quality, and architecture across our tech stack within your team - Node, TypeScript, React, AWS, Cloudflare, GitLab CI/CD

Why work for Squiz? 

You’ll work with some of the most intelligent and down to earth people you’ve ever meet. We are made up of a diverse range of passionate professionals who love challenging the status quo. Every day is different, but what is constant is we all love what we do.

We have a lived commitment to flexibility, we know the success of our people is dependent on them having a balanced life. You will be offered flexibility as to where and how you work every day. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

Who we are: 

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online. 

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.  

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.

Come as you are -We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.