This a very rare and exciting opportunity for someone to come in and build a new specialist function from the ground up. This person will be dynamic, flexible, and work at pace to create a best-in-class customer support team supporting the APAC region. 

The Customer Support Manager will recommend and implement best practices to ensure efficient and high-quality performance from our Customer Support teams. The manager oversees and supervises the customer care, technical support, service sales and service excellence & revenue centre, making sure the processes are optimized and efficient in addition to ensuring the team is working efficiently and effectively and supports the needs of each member on the team.  

We are open to candidates from both Sydney and Melbourne locations, and the position can be based out of either office. 

Key Responsibilities: 

• Implement, Manage and Sustain ‘Customer Care’ Portfolio / Processes (preferably based on ITIL V4) in APAC business region
• Create and maintain a culture in the organization that can be characterized by customer first and a high sense of urgency
• Manage teams of Customer Care centre (CCC), Technical Support Engineers (TSE) and Service Excellence across APAC to ensure ONE team and ONE approach across all APAC customers
• Lead ‘Service Excellence’ portfolio in APAC and work with regional leaders to have universal approach
• Work with strategic customers to establish critical goals/milestones of success and ensure that they are achieving them
• Drive and follow up Operational Performance Management and continuous improvement for the responsible teams/areas: Quality – CSAT – Lead Time – Productivity – Predictability and Culture  
• Establish and monitor data-driven approach to customer care
• Streamline workflow of customer care team with best-in-class customer care procedures and systems
• Taking a leading role supporting implementation of new systems and adoption of those by team members
• Oversee response to diverse incoming customer and sales calls/requests regarding the delivery of services in conformance with policy, procedures, and service quality standards
• Maintain back-office processes, ensure adherence, and strive for continuous improvement
• Ensures that team offers appropriate needs-based service options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationship

Financial and business management 

• Meet financial targets by owning the assigned budget
• Develop and implement the business short-, medium- and long-term priorities in accordance with the business strategy, to achieve short- and long-term success

People management and communication 

• Manage performance, career, and succession plans for direct team
• Develop a high performing & accountable team and facilitate team’s achievement of goals & objectives
• Effectively communicates using TOMRA Values and leadership principles as the foundation
• Fosters an environment of teamwork and collaboration and promotes a culture of feedback to ensure understanding

Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your team to be their best.

As a member of the leadership team in store, you support the Store Manager in all areas of running a multi-million-dollar business. From motivating team members to rostering and reporting, you’ll be part of an exceptional team that delivers extraordinarily efficient service to our customers.

As an Assistant Store Manager you’ll:

• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage our stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys
• Identify opportunities for improvement - we love a good idea!
• Ensure our stores run smoothly, helping to keep our customers Australia’s most satisfied . There’s nothing like the satisfaction of a job well done!
• Step up and run the store whilst the Store Manager is on leave.

Our Vendor Management team leads the commercial negotiations with our technology vendors and broader 3rd parties to achieve the best value and broader business outcomes for the Group. They support the ongoing contract management and performance improvement through the contract lifecycle working closely with our technology leaders, product owners, business stakeholders and project managers across all parts of our business to achieve outcomes.

This role is responsible for implementing strategies to maximise value and reduce risk in our IT sourcing and contracting, and for improving our contract-related reporting and analysis processes to enable informed decision-making, compliance monitoring, and performance optimization.

Expertise in IT procurement, market analysis, contract negotiation, as well as in data analysis and reporting will be essential in this role.

Responsibilities:

• Contact Management for a portfolio of IT contracts

  • Collaborate with business, legal and finance teams to understand and clarify their requirements, and ensure with company policy

  • Leading contract negotiations, including terms and conditions, pricing and service level agreements. 

  • Ensure contracts are properly executed, reviewed and renewed as required.

• Cyber Security Governance

• Contract Reporting and analysis

  • Support the contracting team function in developing and executing a comprehensive reporting strategy across all contracts.

  • Manage the Contract Management Report to ensure it is up to date. 

  • Present contract lifecycle data and insights and assist with renewals and renegotiations

  • Collect contract-related data from multiple sources with accuracy 

  • Analyse and present data to identify trends, anomalies, and opportunities

  • Define and monitor contract portfolio performance metrics

  • Identify and mitigate potential risks associated with contracts

  • Implement processes to monitor contract compliance

  • Develop and implement automated reporting solutions using data visualization tools to streamline data collection, analysis, and presentations

  • Create dashboards and visualizations to provide real-time insights into contract portfolio performance

  • Prepare and present regular contract-related reports to various stakeholders, translating complex data into actionable insights and recommendations.

We are seeking an experienced Senior Product Commercialisation Manager (Rich Media
& Display) to create profitable, high quality, relevant and compelling display and rich media led product solutions across Nine’s digital portfolio that drives revenue generation through the sales teams.

You will be responsible for delivering new market-leading solutions, embedding them within Nine’s broader product set and supporting the sales function in generating revenue from display and rich media.

Day to day you will:

• Identify opportunities to improve commercialisation of Nine’s digital assets through display and rich media led initiatives 
• Partner with a diverse set of stakeholders across Sales, Nine Powered, Campaign Operations, Pricing & Inventory and Editorial to design and manage the roll out for new display and rich media led products 
• Work with Trade Marketing to produce product-specific go-to-market materials and position them effectively in market
• Provide product ‘playbook’ specs and resource material into Powered and Trade Marketing to support their creation of go-to-market materials
• Partner with the Product team to develop commercially optimized products as the websites and apps in Nine’s portfolio are evolved
• Source, onboard and manage the commercial relationships with new rich media vendors to strengthen Nine’s rich media and display based offering where appropriate

This is an exciting opportunity for a Property Manager to join our growing Real Estate Management Services team in North Sydney. We are looking for a driven and passionate candidate with recent experience in a commercial property management.

This key role will be responsible for the property management of a diversified portfolio of assets located on the North Shore including commercial office, industrial and retail. This portfolio will see you develop your existing property management knowledge, as well as expanding your understanding of all aspects of management services. You will build strong relationships with clients and relative stakeholders, ensuring business objectives are met, and expectations are exceeded.

You will successfully achieve this by undertaking the following key tasks:

• Manage daily tenants matters, respond to all incoming requests, assist in resolving issues.
• Implement and maintain orderly lease administration, financial management procedures and overall reporting
• Control the collection and reconciliation of monies, including rentals, outgoings, and recoverable costs in conjunction with strict arrears management practices.
• Prepare operating and capital expenditure budgets, involving other key stakeholders in annual budget development where relevant.
• Manage all internal and external audit processes.
• Negotiation of new leases and lease renewals as instructed by client in accordance with Work process flows.
• Liaise with client’s solicitors to facilitate the preparation of appropriate lease and licence documentation as approved.
• Participate in the maintenance of a detailed property database providing summary details of property leases.
• Put together service contracts, coordinate property risk assessments and carry out property inspections.
• Oversee Facilities Manager, assisting with repairs and maintenance works.
• Assist with the development of tenant retention and satisfactory initiatives.

Service Centre Manager Full Time - Port Macquarie NSW We are seeking an experienced, motivated and driven individual for a full time Service Centre Manager role based at Port Macquarie. This is an exciting opportunity for a hands and experienced People Leader to join a dedicated team and a World Market Leader within the Auto Glass industry!The RoleThe Service Centre is a key leadership position within our AutoGlass team. Reporting to the Network Area Manager and working with a supportive and experienced senior leadership group, you will bring your genuine passion for delivering quality customer service and lead the team to success. Key responsibilities include: Manage and maintain stakeholder relationships including customers, insurers, and local suppliers Lead and support the team by setting and meeting key performance indicators within agreed budgets Support the development of all team members by identifying and providing learning and growth opportunities Management of schedules of work to be performed on a daily / weekly basis Commitment to learning, growing and developing your team What we are looking forWe are seeking the right individual who can take accountability, a true people leader, and someone who will drive outcomes. Key qualities we are looking for include: Driven business manager and people leader Passion and dedication for business growth Customer focused with a commitment to delivering a first-class experience   Work to budgets and towards key performance indicators Excellent verbal and written communication skills, capacity to develop relationships Strong people management, team leadership and influencing skills The PerksO’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your career. To support this, we offer:  Work with a supportive senior management team Ongoing reward and recognition programs Learning and development for you to reach your full potential Laptop, phone, and company vehicle or car allowance Realise your potential and build a career with O’Brien! Apply today!As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at…

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Employment Field Manager
About the role
KEEN is seeking a dynamic person to drive the next stage of growth in Tasmania. We are seeking an individual who brings the skills, motivation and demonstrated capability to change people’s lives through meaningful employment. The role will involve business development, employee management, recruitment, and managing all stakeholder relationships.

Company Profile

KEEN Partners is a Tasmanian company whose owners have over 180 years of experience, and its mission is to grow people, with industry, for industry.  Key drivers for KEEN Partners are it values, Safety, Integrity, Growth, Multiformity, & Accountability (SIGMA).

Selection Criteria

Required:

Demonstrated track record in people centric business growth.
Emotionally intelligent.
Recruitment Skills.
Conflict resolution / negotiation.
Excellent communication skills.
Great time management and prioritisation skills.
Able to juggle multiple tasks.
Performance management experience.
Microsoft Office skills.

Desirable:

Group Training (GTO) Experience.
Previous experience with managing up to 30 people.
Experience in large business networks.
Registered Training Organisation (RTO) experience.

Salary package includes a car and potential bonuses for achievement of key performance indicators (KPI’s).  Manager may be required to work outside of normal business hours from time to time.

Applicant will need to undergo a pre-employment medical.

Applying for this position will redirect you to our website, please click on the link "Now Recruiting" to register and upload your resume.

Our Assistant Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, leading teams, and creating a meeting place in their communities.

• Grow a successful business: drive sales leveraging your business acumen, efficiency and problem solving skills

• Our store leaders act like owners. They run their store as though it belongs to them - from developing their team, managing daily operations, creating connections to owning the financial performance

• Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams

• This role is a 'hands on' and develops your leadership experience, coaching skills, coffee passion and business acumen

• Our Managers delight and uplift customers through a human connection, engaging with customers and staff and leading by example

About You

• Previous experience in store leadership roles ideally within the retail or hospitality industries

• Exposure to managing store operations and driving financial success

• Previous exposure to rostering, P&L reports and budgets

• An ability to develop teams and evoke a positive and fun working environment 

Our Partner Promise & Benefits

• 12 week fully paid training program with ongoing 1:1 mentoring and a tailored career pathway

• Participate in our Store Leaders Incentive/Bonus Program

• Receive free coffee, discounts on shift and at all of our Starbucks Australia stores

• Enjoy the security of a permanent role with good work-life balance, a rotating roster and flexibility

• Develop your leadership skills - opportunities to open new stores or become a management trainer

• Grow and develop your passion for coffee - become a coffee master!

Join us

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Inspire with every cup. Explore our opportunities and learn more about becoming a partner. Apply now!

About us

NCN Health is an amalgamated health service catering for diverse rural communities across the West Moira region, caring for approximately 18,000 people in our community, which includes Nathalia, Cobram, Numurkah and surrounding communities within the Moira Shire. The health of our local communities is our primary focus. Our campuses provide our communities with local access to a range of safe, reliable and high-quality services that reflect their needs. Our workforce is caring, capable, compassionate and united in their pride for supporting our communities. Our values of RESPECT, ACCOUNTABILITY and PARTNERSHIP underpin our people working together to deliver safe, quality care and our people are empowered to continuously improve our services.

NCN Health is located within the Moira Shire, which offers the best of country living, with all the advantages of relatively low cost housing, quality education and health services, extensive sport and recreation facilities and access to many community activities and an excellent climate.

NCN Health has a number of roles available across the Acute and Urgent Care Centre. These roles provide an exciting opportunity for both experienced or newly qualified Nurses to live and work within their community, or those looking for a tree change.

Qualifications & experience

Diploma or Bachelor of Nursing, with registration as a Registered Nurse with AHPRA
Excellent communication skills
Great teamwork and time management skills
Tasks & responsibilities

Provide exceptional patient centred care
Work collaboratively with patients supporting their individual health management plan
Flexible approach to support team outcomes
Benefits

Full Time, Part Time and Casual hours are available
Salary Packaging
Visa Sponsorship and Relocation Support for preferred applicants
For further information, please go to the NCN Health Website.

Job Reference Numbers are as follows:

MXHR4 After Hours Manager

EJXHD Associate Nurse Unit Manager

GFGNE Registered Nurse Grade 2 – Acute

GY968 Registered Nurse Grade 2 – Urgent Care Centre

D9MGJ Enrolled Nurse Level 2 – Acute

Manager, Product Engineering - Mechanical Primary Location:  York, PA, US Espoo, FI Perth, AU Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible. Job posting end date: 12/29/2023 Introduction: We are seeking a Manager, Product Engineering - Mechanical to join the Horizontal Mill Product team. You will be responsible for managing the mechanical product engineering team and leading mechanical product engineering activities. You will report to Nick Green, VP, Horizontal mills. This position is preferrable based in York, PA or Perth, Australia however candidates in other locations may be considered.  Some international travel will be required from time to time.   Team you belong to: You will join a team of dedicated Mill Product experts in various locations globally.  This role will be required to coordinate with peer Engineering Managers, Product Technical Support, Product Managers, and interface with various stakeholders in other parts of the organization. What you’ll do: •    Reporting manager for the mechanical product design and engineering team in the Horizontal Mill product group. •    Responsible for developing Tier 1 engineering competence for grinding products in relation to mechanical design engineering. •    Responsible to ensure that technical resource competencies and resourcing matches implementation of the product strategies. •    Active role in the Horizontal Mill Product Group leadership team including product strategy and development. •    Drive productization, standardization, design to cost and design for service activities for own responsibility area. •    Includes productization of ancillary/third party equipment. •    Ensure productization efforts align with, and support, project delivery engineering efficiency, scalability, and deliverable quality.   Who you are: •    Bachelor’s degree in Mechanical Engineering. •    Strong Grinding mill design & engineering know-how. •    Experience leading a dynamic engineering team. •    Ability to adapt to and manage change - particularly in the areas of productization, standardization and product lifecycle management. What's in it for you: •    Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys. •    Annual bonus – Bonus reward is based on the overall success of your organization through Bonus Financial Target achievement at the end of the performance period. •    Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a…

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