The Sebel Brisbane is currently seeking a Duty Manager to join their dynamic Hotel. Reporting to the Front Office Manager, your primary responsibility is ensuring a high level of guest service at all times across the hotel.
 
As Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Lead by example when attending to guest requests. Be proactive and resourceful.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel and its surrounding area.

 You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

Hello and Kia Ora!

Start your game …

At Entain Australia & New Zealand, we view compliance and regulatory obligations as a fundamental component of our growth and sustainability strategy. Situated within a heavily regulated industry, our ability to expand and prosper hinges upon the trust of our customers earned through our unwavering commitment to doing what is right in a landscape where strict adherence to regulatory standards is paramount.

The AML Operations Manager at Entain Australia will lead the 1st Line AML teams. These teams are responsible for monitoring client behaviour, transactions, accounts, and reviewing ACIP and KYC refresh documents and information.

The Why:

This position offers the unique opportunity to establish and lead a dynamic and expanding Anti-Money Laundering function. As a seasoned professional with experience in Anti-Money Laundering, Fraud, or Compliance Management, your expertise will play a pivotal role in shaping the growth and success of our AML team. Your leadership will be instrumental in fostering an environment that values modern methodologies, ensuring we stay at the forefront of industry best practices.

Where and how you can work:
The position is ideally based in Brisbane, Australia; at Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, with employees spending two days a week at the office, ensuring work-life balance and individual preferences.

Your day-to-day:

• Planning and execution of all work streams, BAU and remediation, and maintaining of WIP reports.
• Mentoring and managing a team of 3 direct reports and 15 indirect reports, conducting performance reviews and development planning, including the setting of KPI's.
• Review of procedural documentation and the amendment of the existing document suite when changes are required.
• Drafting of accurate and effective procedural documents to implement and operationalise the policies, decisions and guidance as determined by the AMLCO and FCR team.
• Analysing customer transactions, accounts, and behaviours for signs of potential Money-Laundering/Terrorist Financing behaviour.
• Lodging Suspicious Matter Reports, Threshold Transaction Reporting and other reports with AUSTRAC as required.
• Lead training for teams, including the onboarding of new staff, training for implementation of new procedures and processes, and refresher training as identified through the QA process.

About you:

• Clear knowledge of AML/CTF legislation and practical operational experience with KYC, sanctions, and transaction monitoring.
• Previous experience leading a large team with both direct and indirect reports.
• Ability to draft procedural documentation, reporting, training content and undertake data analysis.
• Previous experience within the Waging industry and exposure to the AUSTRAC portal is preferred.
• Ability to amend and shift priorities in an ever-changing dynamic environment with an evolving risk maturity.

Who we are?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more.

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at [email protected] or hit apply now.

Are you a day brightener? A story Spotter? Are you someone who loves to create meaningful connections with both guests and colleagues? Pullman and Mercure Brisbane King George Square is currently seeking a Duty Manager to join their professional and dynamic Hotel.

Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As an Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments as required
• Management of roster, costings and forecasting
• Professional development of Guest Service Agents & Porters to ensure strong succession planning
• Involvement in and management of setting KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.

We, at Flywire, are looking for a bright, motivated, and hardworking Relationship Associate (RA) to drive and execute  our solution to our partner institutions. This individual will work to continuously improve and expand our client relationships in an effort to retain and maximize the value of these partnerships.

The Opportunity 

Reporting directly to the Team Lead, Relationship Management (Australia), the individual will team up with the Relationship Management and Sales teams, to support the execution of strategic initiatives (increased visibility, on campus meetings, orientations) and tactics (proactive/preemptive defense) designed to increase payer growth. He/she will help increase revenue by uncovering new business with existing clients, improving client retention, identifying opportunities for product improvement, providing accurate and timely issue resolution and assuring clients promote the Flywire Payment Solution.

• Collaborate with Relationship Managers to drive and support revenue/payer/money moved growth initiatives, activities and objectives
• Initiate, build, and maintain relationships with student facing points of contact
• Implement account plans to maximize utilization, growth and revenue
• Present products and services to clients in an informative, educational, and consultative manner
• Appropriate attention to escalations
• Organize marketing materials
• Share/recommend/support potential new opportunities
• Accurate updates to CRM for timely availability of information
• Monitor/report/review utilization, payers, and revenue 
• Conduct regular reviews with customer success team to ensure product and service satisfaction
• Provide continuous training and resource material management to all relevant client departments
• Maintain effective communications with client administrators across multiple offices

BUSINESS SERVICES MANAGER | 100% REMOTE WFH ROLE | SUNSHINE COAST OUTSTANDING MODERN ACCOUNTING FIRM WORK FROM HOME 100% OF THE TIME EXCEPTIONAL SYSTEMS AND PROCESSES UP TO $130K SUPER FIRM This represents a rare opportunity with a well established firm based on the Sunshine Coast who are undergoing a period of rapid expansion. The firm is well known on the Sunshine Coast region. The firm offers their high quality client base services in the areas of taxation, business services, bookkeeping, SMSFs and wealth creation. The firm has brand new and very modern offices. They are extremely proud of the state of the art technology they provide their staff members. The culture is very relaxed, friendly and down to earth. The firm is a true believer in offering their staff members flexibility to either work from home or work from the office depending on their preferences. Due to their exceptional IT systems, they are able to accomodate staff who can work remotely. POSITION Due to strong growth and internal restructuring, the position of Manager has been created. The successful candidate will be responsible for the following: The provision of expert compliance and advisory services to a client portfolio Training and mentoring junior staff Reviewing the work completed by the team Client relationship management Tax compliance and tax advisory Take an active role in the development of the firm's brand CANDIDATE The successful candidate will be able to demonstrate the following: CA/CPA 8 years experience within Australian Public Practice Exceptional people management skills Strong technical tax knowledge Previous experience with cloud based accounting software packages Excellent home office set up Exceptional communication and presentation Stable employment history Due to the remote nature of the role, my client is open to candidates who live in any Australian location. BENEFITS If you are looking for a role with genuine flexibility then apply without hesitation. Competitive market salary package 100% WFH (or you can work in the office if you choose to!) Flexible working conditions: remote Exceptional work life balance, extremely friendly culture Exceptional IT systems Structured training and mentoring ADDITIONAL ROLES I am currently working on several other opportunities that are similar to this position, but not advertised. If this role is not quite what you are looking for, feel free to contact me directly to discuss the other roles I have on offer. ABOUT ME I am a specialist public practice recruiter with 11 years recruitment experience. Please feel free to connect with me: LinkedIn: https://www.linkedin.com/in/desha-joseph-4077b454/ Mobile: 0439 775 709 Email: Desha[at]rocconsulting.com.au If you have the above criteria apply below, or phone Desha Joseph 0439 775 709 or email for more information. You can also join our Facebook page to be kept updated with all other opportunities…

Click here to view more detail / apply for BUSINESS SERVICES MANAGER | 100% REMOTE | SUNSHINE COAST

About Us
We represent a distinguished professional body dedicated to advancing the field of fitness and nutrition globally. With a focus on establishing and managing best practices, we have been the industry standard for over six years. Committed to education, professional regulation, and registration, we ensure the legitimacy and protection of both professionals and the public, setting a trusted standard for all.
Who We are Seeking
We are in search of a passionate and motivated Business Development Manager who:

Is deeply committed to enhancing the nutrition industry's standards.
Understands the nuances of Private Practice within the field.
Has existing knowledge of, or a genuine willingness to learn about, the varying scopes of practice in the industry.
Shares our vision for the industry and our mission of ensuring the sustainable prosperity of the sports nutrition profession.
Seeks an opportunity to establish themselves and grow with our expanding organization.

Our values encompass:

Mastery & Excellence: Striving for exceptional standards and continuous improvement.
Responsibility & Humility: Taking ownership of challenges and their solutions, both direct and indirect.
Enthusiasm & Enjoyment: Finding fulfillment and joy in what you do, and choosing to be an integral part of our team.
Impact & Legacy: Aligning our actions with our long-term vision and creating a lasting legacy in the industry.


About the Role
In this role, you will join our dedicated team, undergoing a structured 18-month training and development program tailored to help you become proficient in all facets of our business. As the pioneer in our unique field, you will learn from the ground up.
During the initial 6 months, you will focus on becoming proficient as a Careers Advisor & Assessor Compliance, a pivotal role within our organization. This position combines sales responsibilities with managing enrolled students, involving both specific sales targets and student service/progress-related goals. Your tasks will include inbound lead handling, outbound lead generation, system creation, and development in outbound leads.
Upon mastery, you will play a key role in recruiting and training your replacement Career Advisor+Assessor.
Package

Based in Brisbane - Please refrain from applying if you are not located in Brisbane.
Full-Time position with an initial base package of 80k during probation.
Base salary increases to 100-120k after successfully completing the training & development plan (18-months) and based on performance.
After completing probation, 20% Work From Home (WFH) flexibility.


Qualifications & Experience

Bachelor's degree in Business or Exercise/Nutrition Physiology/Science is prefered.
Preferred: Client practice & Service provision experience in the industry.
Essential: Sales experience.
Proficiency in online CRM systems, G-Suite/Sheets/Excel, and email marketing systems & funnels.


Key Attributes
We seek an individual who:

Has a genuine eagerness to learn and grow.
Is dedicated to high performance and personal/professional development.
Goes above and beyond for our members, students, and prospective students.
Demonstrates flexibility and agility in adapting to industry and market changes.
Possesses exceptional communication skills and is considerate of the environment and team dynamics.
Is supremely well-organized and proficient at troubleshooting solutions.


At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

Role Description

The successful candidate will be responsible for developing and implementing strategies to increase sales and revenue, identifying new business opportunities, generating leads, building relationships with potential clients, and maintaining regular contact with existing clients.


Qualifications

Experience in business development, sales, or a related field
Excellent communication, negotiation, and interpersonal skills
Proven ability to identify and pursue new business opportunities
Experience in the healthcare or disability sector is a plus
Ability to work independently and as part of a team
Proficient in Microsoft Office and Customer Relationship Management (CRM) software


To apply for this role you will need to the following:

A current Blue Card or Employee Working with Children Check
NDIS Worker Screening Certificate
Current police check conducted within 6 past months.

Job Description Hostel Assistant Manager! Come live, work and play in beautiful Far North Queensland. We are after an assistant manager to help the Manager run a couple of Hostels in the heart of Port Douglas. You will need to have reception experience and have worked in Hostels before. Accommodation is available. Can qualify towards extending Working Holiday Visas and Sponsorship is available for the right candidate. Apply now! Postcode: 4877 (Port Douglas, Cairns) View more Jobs in Cairns or Hotel & Hostel Jobs in Cairns for backpackers. Not a backpacker? That’s ok. We accept applications from Australian citizens, permanent residents, international students as well as working holiday visa holders. If you are qualified for this position, please register and apply via the form below.

Click here to view more detail / apply for Hostel Assistant Manager (Sponsorship Available)

The Case Manager Clinical manages the clinical and ongoing care management for recipients eligible for Home Care Packages funded by the Commonwealth government. This includes comprehensive assessment, clinical management, and support, coordinating delivery and brokerage of services within the package budget and communicating with family and other service providers as required.
  
What's on offer?


Permanent full-time leadership role, Monday to Friday, 8am to 4pm – No weekend or evening work!
Excellent not-for-profit salary packaging options - $15,900 Salary packaging + $2,650 meal and entertainment allowance
Career progression and development opportunities
A very supportive, flexible, and positive team culture
Health Insurance discounts with Medibank
Gym and Wellbeing benefits
Employee referral program – earn $500 for referring your friends and family
Discount on selected car dealerships
Travel and Flight benefits


  The Case Manager Clinical will:

 


Provide comprehensive client assessment and development of care plans to support our clients at home
Plan, implement and evaluate innovative health programs designed to meet the identified needs of target group care recipients / Special Needs Groups
Consult, network and liaise with relevant agencies
Contribute to the ongoing development of the program including participating in development of procedures, planning and reviewing of care recipient services
Meet on a regular basis with the HCP Team Leader to provide reports on achievement of KPIs and budget
Liaise with multiple service providers to ensure care recipient needs are met in line with objectives and timelines 


Requirements for the role:

 

 


Bachelor of Nursing qualification and APHRA registration
Experience in Home Care packages, Case Management, and clinical knowledge
Knowledge and experience of community-based care and support services or Aged Care
Highly developed assessment skills and the ability to creatively problem solve complex care situations
Ability to manage a budget effectively, work in a team environment and autonomously 


   Must hold or be willing to obtain:    

 

 


Valid working rights in Australia (Passport, Birth Certificate etc)
Federal Police Check (valid within the last 3 years)
Flu Vaccination (or willingness to obtain)
Evidence of two COVID-19 vaccinations
Own vehicle and licence


About Bolton Clarke

With the Royal District Nursing Service (RDNS) and RSL Care as part of our DNA, Bolton Clarke has been at the forefront of community nursing for 115 years. We would love you to help continue this legacy of care.

Enjoy a fulfilling, flexible work environment within the convenience of your local area, as you celebrate and assist older Australians to live well and positively. You will be supported by our team who deliver best practice care with the highest standard Apply Now

SGS is looking for a Field Services and Inspection Business Manager to join out team on a full time permanent basis, to oversee the business function of inspections, including NDT, smart NDT, and OCTG inspection operations throughout Australia and PNG.

Your key responsibilities in this role will include but are not limited to:

• Develop and maintain a safety culture that minimises hazards and injuries.
• Ensure profitability of each business location with a strong sales focus.
• Manage operational rollouts to establish growth in line with business plan expectations.
• Maintain and develop relationships with clients both locally and internationally.
• Manage and update dedicated sales tools, including CRM.
• Handle relationships for subcontracted services.
• Expand business offerings in line with opportunities and strategic plan.
• Develop and monitor a plan for operational expansion.
• Establish and expand the customer base in Australia by identifying growth opportunities.
• Implement strategies to optimise operational effectiveness.
• Manage daily operations to ensure work is completed to required standards.
• Handle all aspects of financial reporting, including forecasting and cost control.
• Create a culture of high performance and quality through motivation and leadership.
• Ensure succession planning, staff professional development, and training.
• Implement continuous improvement drive towards efficiencies.
• Maintain effective communication with senior management and other key business units.
• Monitor key market activities, including customers, potential customers, and competitors.
• Identify new service offerings and sales opportunities.
• Prepare tender responses, quotations, and service order agreements.

Assistant Store Manager - Toowoomba Job no: 505082 Work type: FTP - Full-time Permanent, PTP - Part-time Permanent Location: Queensland Category: Store Management FOREVER US Forever New is Australia's fastest growing fashion clothing and accessories brand. With more than 300 stores and a vast online presence across the globe, we have developed a strong community of fashion-lovers, designers, innovators, experts and creatives who have taken us from Melbourne to the world. We’re a passionate group of individuals with a love for fashion and style – committed to doing whatever it takes to put a smile on her face. We make fashion for the modern woman on the move, and like her, we want to be ready for anything. Whether we’re designing our latest fashion collection, learning, laughing, and collaborating as a team or providing expert styling advice to our loyal customers, these are a few of the values engrained in our DNA: Think Customer Respect for all Keep it Simple Take Responsibility Act with Pace YOUR DREAM OPPORTUNITY We are seeking a passionate Assistant Store Manager with a love of fashion and style to join our Toowoomba store. Reporting to the Store Manager, you will thrive in a busy environment and support with the daily operations of a store team. This is a full-time position and will require availability over late night trading hours, public holidays and weekends. THE SKILLS AND EXPERIENCE YOU OFFER US Previous management experience, ideally within fashion retail Be sales focused and sales driven Passionate about a career in retail management Exposure to performance management A strong communicator with a focus on customer service Effective roster understanding Previous visual merchandising ability Understanding of fashion and trends A love for Forever New THE PERKS WE OFFER YOU Here at Forever New, our people are at the heart of everything we do. Forever New is a fast-paced retail environment rapidly expanding across the globe. By the same token, we're all about a healthy, flexible work-life balance. That's why, as part of the Forever New family, you'll enjoy plenty of exciting rewards and benefits. The perks: Generous 40% employee discount and periodic family and friends’ discounts   Loyalty and birthday leave Learning and development programs Recognition program and service awards Exposure to a global business based across 5 continents Recruitment referral incentives At Forever New our customers come from all walks of life, and so do we! We value diversity and inclusion in all forms, thus hire based on capability and performance. If you feel like your passion and skills align with the role and our company culture, apply now to join our talented team. Advertised: 29 Nov 2023 E. Australia Standard Time Applications close: Apply Refer a friend Click here to view more detail / apply for Assistant Store Manager - Toowoomba