We, at Flywire, are looking for a bright, motivated, and hardworking Relationship Associate (RA) to drive and execute our solution to our partner institutions. This individual will work to continuously improve and expand our client relationships in an effort to retain and maximize the value of these partnerships.
The Opportunity
Reporting directly to the Team Lead, Relationship Management (Australia), the individual will team up with the Relationship Management and Sales teams, to support the execution of strategic initiatives (increased visibility, on campus meetings, orientations) and tactics (proactive/preemptive defense) designed to increase payer growth. He/she will help increase revenue by uncovering new business with existing clients, improving client retention, identifying opportunities for product improvement, providing accurate and timely issue resolution and assuring clients promote the Flywire Payment Solution.
- Collaborate with Relationship Managers to drive and support revenue/payer/money moved growth initiatives, activities and objectives
- Initiate, build, and maintain relationships with student facing points of contact
- Implement account plans to maximize utilization, growth and revenue
- Present products and services to clients in an informative, educational, and consultative manner
- Appropriate attention to escalations
- Organize marketing materials
- Share/recommend/support potential new opportunities
- Accurate updates to CRM for timely availability of information
- Monitor/report/review utilization, payers, and revenue
- Conduct regular reviews with customer success team to ensure product and service satisfaction
- Provide continuous training and resource material management to all relevant client departments
- Maintain effective communications with client administrators across multiple offices
