Placed.au is looking for a full-time Customer Service Manager (Customer Success Manager) for our client in Sydney, New South Wales. As a customer service manager, you will lead the team in providing outstanding service while ensuring customers have a positive experience. If you are a results-driven professional with a commitment to excellence and a passion for leadership, we want to hear from you. Apply today and get the benefits of working in a thriving environment, a great work culture, and competitive pay.


?Job description:?????

? Collaborate with cross-functional teams to enhance software and services, leveraging customer feedback to drive continuous improvement, and aligning customer goals with the company’s product roadmap for optimal user experience and satisfaction.
? Conduct in-person meetings with South Australia’s most important clients, such as the City of Port Adelaide Enfield, the City of Charles Sturt, the City of Onkaparinga, and Carers SA, among others, to evaluate their ongoing processes, achieve KPIs, and ensure customer satisfaction.
? Develop policies, documentation, and the onboarding process for the Customer Service processes, and continuous effects to enhance the customer experience throughout the process.
? Conduct routine business reviews alongside key customers to evaluate customer performance, identify opportunities for improvement, and suggest novel solutions or services to clients.
? Provide support in onboarding new Customer Service team members, overseeing new colleagues by offering guidance and feedback, fostering motivation, and development, and delivering outstanding customer service.
? Develop reports, dashboards, and alerts, ensuring accurate and real-time visibility into customer engagement, tool use, and satisfaction levels.
? Conduct meetings with clients to understand their goals and align them with the company’s services.
? Build and maintain strong, long-lasting customer relationships.
? Identify areas for improvement in customer experience and implement fast and effective solutions.







Qualifications/Attributes:
? Must hold an Associate Degree, Advanced Diploma or Diploma in Management or related field or at least 3 years of relevant work experience in lieu of the qualification.
? Proven experience in Customer Management.
? Must have strong interpersonal and communication skills.
? Analytical mindset with the ability to derive insights from customer data.




Salary Range: $80,000 – $90,000 p.a. excluding superannuation.

Bridgestone Mining Solutions Australia (BMSA)  is a market leader in the OTR (Off the Road) Tyre industry and is renowned for its global reputation for quality products, continuous improvement & cutting-edge application of technology.
Our mission: Serving Society with Superior Quality
Otraco (a subsidiary of BMSA ) is a world leading provider of Earthmover and Off-road tyre management services to the mining industry.
We are currently seeking an effective Finance Manager to work across both businesses out of our new state of the art BMSA Head Office in Sydney Olympic Park NSW.
Reporting to the Financial Controller, you will guide three direct reports across a team of approximately seven. Your teams will cover Financial Accounting, Accounts Payable and Credit Control.
The Benefits

Leadership role across two iconic businesses Australia-wide
Competitive salary, state of the art offices with parking and

... Click here to view more detail / apply for Finance Manager | Global Brand | National Remit | Strong Team

Opportunity to work on exciting and high profile projects
Get 5 additional paid leave days on top of your annual leave entitlements
More than just a job, you will be an integral part of making a difference


Were a national, ASX-listed fitout and construction services specialist with more than 600 people across our 10 branches. Over the 30-plus years weve been in business, weve delivered more than 7,000 projects (valued at more than $9bn) for our clients across the commercial, education, health, hospitality, government, defence, and retail sectors.
Whether its a small interior enhancement, large-scale high-end fitout, or multi-million-dollar new build project, its our peoples focus on relationships and commitment to safety and quality that drives our world-class 84 Net Promotor Score. At SHAPE, we know that putting people above all else and creating a culture of diversity, career development and workplace safety

... Click here to view more detail / apply for Design Manager

Advisory | Sydney CBD, NSW; | Permanent - Full Time



About BDO
At BDO Australia, our why is empowering people, realising possibilities . One way we bring this to life is by hiring and developing exceptional talent, to deliver on our wide variety of advisory, audit, and accounting services.
About the role
This main purpose of this role is to work in the IFRS & Corporate Reporting team to deliver engagements around voluntary and mandatory sustainability reporting, carbon footprint/accounting, and climate-related reporting strategy and transformation.
This is a client-facing consulting role which will require the candidate to be based in our Sydney office and work with clients on the application of technical knowledge of climate-related and sustainability reporting frameworks. The role will involve significant project management and the delivery of related ESG services, including the coordination of other BDO service lines

... Click here to view more detail / apply for Sustainability & Assurance Manager

As a Senior Cost Manager at Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement. You will gain vast industry experience that will open doors for you, extend your skillset and expand your perspective. We will empower, support, and enable you to take real responsibility in your role so that you can take charge of your career progression with us. You will be mentored and supported by industry leaders and given the tools to grow. You will also be involved in and contribute to our business strategy as we continue to evolve. For us lasting trusted relationships are everything, both with our teams and our clients.  






In this role you will:  

Actively participate in the tender/bid process--from initial tender/bid documentation through analysis



... Click here to view more detail / apply for Senior Cost Manager

Grow - Take your next professional step to master the latest technology
Inspire - Supportive working environment
Create - Continue expanding our multidisciplinary practice


Intrax Consulting Engineers are an Australian owned, mid-sized engineering company that provide an end-to-end service to our clients across a range of services including Structural, Civil, Residential, Building Services, Forensic, Surveying and Geotechnical Engineering. Our team comprises of individuals that uphold our strong values of Respect, Understanding, Leadership, Innovation and Performance which allows us to achieve engineering excellence on a daily basis!
The  Business Development Manager  role is focused on coordinating, developing and growing the engineering business for Intrax in the construction market in order to develop and create new business opportunities for the organisation. The role will be based in our Sydney office and reports to the National Business Development Manager.
 
Your role will include, but will

... Click here to view more detail / apply for Business Development Manager

The role
This role will lead the business development function for the Competition and IP&T groups, sitting within the Disputes and Regulatory Stream.
In your role, you will oversee the strategic development and management of the firm's key initiatives relating to Competition and IP&T - including client management, pursuit initiatives and related pitching. You will work closely with the other business development managers in your stream, including those for Commercial Litigation; Employment; Environment and Sustainable Development and Forensic and Technology Services. You will be supported by a shared pool of Advisers and Coordinators within the Disputes and Regulatory Stream and have access to a centralised pitching team for larger, panel-based opportunities. This role will report to the Senior Manager for Disputes and Regulatory.
Key responsibilities:
In this position you will have the opportunity to work alongside industry leading partners to set and implement the strategic direction ... Click here to view more detail / apply for C&M Manager ? Competition, IP&T

Key Objectives:

Refresh the Bank?s IT infrastructure from the Head Office Data Centre to the new Co-Location Data Centre.
Improve the resilience and stability of the Bank?s core IT Infrastructure.
Simplify the Bank?s technology ecosystem and increase observability.
Enable rapid equipment replacement to maintain a supported, secure, and stable infrastructure.

Role Overview: 
The Senior Project Manager will lead the CoreMod program, ensuring the successful delivery of all program streams. The Core Modernisation Program?s Infrastructure Stream plays a pivotal role in facilitating the smooth execution of infrastructure projects within a fast-paced, complex, and dynamic environment.
This role requires exceptional planning and organisational skills, effective communication abilities, and meticulous attention to detail. The incumbent will collaborate closely with various stakeholders to support project planning and reporting, ensuring alignment with program objectives and adherence to established policies and procedures. Additionally, this role requires extensive ... Click here to view more detail / apply for Senior Project Manager ? Infrastructure as Code

Posted: 15/10/


15/11/

Job Type: Permanent - Full Time

Location: Sydney Olympic Park, NSW

Job Category: Marketing


At Fairview, we are passionate about the culture we have built and feel strongly that skills can be learnt but what is critical to the ongoing success and growth of the business is finding the right mix of people who work cohesively together and lift each other up. Our people are passionate about finding solutions, they look out for one another, believe strongly in building relationships and work collaboratively toward common goals. We believe in staff development, creating pathways for progression and are committed to empowerment and autonomy for our people. If you have the drive and determination to blaze new trails through innovation, understand the need for collaboration, are action-oriented and are not afraid

... Click here to view more detail / apply for Category Manager

 

Sydney CBD



 

Core Portfolio - Property /Property Services/Chief Operations Office



 

Full Time/Permanent



 

190, - $213, per annum plus superannuation

Caring for our city, creating a future for all
Our people are passionate about their communities and connected to their teams. Theyre motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney Continuing the Vision . 
Be part of a purpose-led organisation with care at its core. Youll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions. 
About the role
Are you an experienced professional looking for an exciting opportunity to lead
... Click here to view more detail / apply for Technical Services Manager (10402)

 

Sydney CBD 



 

Core Portfolio - Property /Property Services/Chief Operations Office



 

Full Time/Permanent



 

190, - $213, per annum plus superannuation

Caring for our city, creating a future for all
Our people are passionate about their communities and connected to their teams. Theyre motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney Continuing the Vision . 
Be part of a purpose-led organisation with care at its core. Youll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions. 
About the role
Are you an experienced professional looking for an exciting opportunity to lead
... Click here to view more detail / apply for Property Portfolio Manager (10403)

 

Sydney CBD 



 

Core Portfolio - Property/Property Services/Chief Operations Office



 

Full Time/Permanent



 

163, - $187, per annum plus superannuation

Caring for our city, creating a future for all
Our people are passionate about their communities and connected to their teams. Theyre motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney Continuing the Vision . 
Be part of a purpose-led organisation with care at its core. Youll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions. 
About the role
Are you an experienced professional looking for an exciting opportunity to embed asset
... Click here to view more detail / apply for Asset Services Manager (10404)

15th October,
Welcome to Landmark Australia.  Founded by visionary builder Arash Tavakoli, who started crafting luxury homes and gradually expanded to designing and building higher-density apartments across Sydney.     Established in , our journey has transformed Landmark into a team of over 60 property experts, successfully delivering projects worth over $4 billion.     An opportunity to help us achieve our mission. At Landmark were focused on making the Australian dream of home ownership a reality for everyone.    We are looking for a Project Manager  who will be responsible for delivery a new large scale development based in the Sydney region. Construction starts soon and we are keen to secure you now to help with procurement/site establishment etc. Company / project / value alignment     People First For us, it's all about people. Our success lies in the relationships we form and the value we place on human
... Click here to view more detail / apply for Senior Project Manager

Job description
This Role: This role involves managing direct key accounts and overseeing local distributor relationships while supporting fragrance collection management and development. The successful candidate will work closely with regional teams on strategic business growth initiatives, aligning with marketing, consumer insights, and innovation teams.
Key Responsibilities:


Sales Growth & Management: Drive sales growth in the fragrance and cosmetics sectors across Australia and New Zealand.
Business Development: Identify segment needs, set targets, and prioritize actions to acquire new business.
Customer Relationship Management: Build and maintain strong relationships with key contacts across brand marketing, R&D, innovation, procurement, supply chain, and material planning teams.
Project Management: Lead project teams through the brief-to-adoption process to meet business objectives, collaborating with perfumers, fragrance development experts, and marketing professionals.
Gross and Commercial Margins Protection: Ensure the profitability of the fragrance and cosmetics segments in line with


... Click here to view more detail / apply for Business Development Manager I Personal Care Product Manufacturing

 

Sydney CBD



 

Core Portfolio - Property /Property Services/Chief Operations Office



 

Full Time/Permanent



 

190, - $213, per annum plus superannuation

Caring for our city, creating a future for all
Our people are passionate about their communities and connected to their teams. Theyre motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney Continuing the Vision . 
Be part of a purpose-led organisation with care at its core. Youll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions. 
About the role
Are you an experienced professional looking for an exciting opportunity to lead
... Click here to view more detail / apply for Business Services Manager (10401)

Infravue As part of your proposed role, you will design, develop, and integrate engineering strategies and plans by combining mechanical, electrical, software, communication, and control engineering principles to improve the precision, efficiency, and overall performance of infrastructure assets. You will be required to function across a range of clients, stakeholders and geographic locations to deliver projects in the following sectors successfully: Core focus areas Resources and Energy (Renewables, Storage, LNG, Transmission & Distribution, Water Infrastructure) Secondary focus areas Social Infrastructure (Accommodation, social housing, hotels) Transport Infrastructure (Road, Rail, Fleet, Ports, Airports) Industrial Assets (Storage, Logistics Terminals) Telecommunications (Data centres, Telecommunication Towers) With a large number of Infravue’s clients and engineering projects located in regional Australia you may be required to travel up to an average of a week a month to supervise lead implementation activities at these sites. Benefits As employee in the advertised role you will have access to: A competitive salary Annual leave of 20 days per annum Hybrid working policy and flexible working hours Paid parental leave for the primary carer as well as generous unpaid leave benefits Paid parental for the supporting carer plus the opportunity to access additional unpaid leave options Birthday leave Supported local and regional travel opportunities Task & Responsibilities Your roles and responsibilities will cover the following main functions and tasks: Delivery Supervising installation and commissioning of mechanical components with electronic sensors, communication systems, control systems, and software to ensure seamless system functionality. Perform performance analysis, review and develop projections, conduct value-engineering assessments, including risk identification, allocation and assessment. Designing, developing specification and programming communication and control systems, such as programmable logic controllers (PLCs), to automate processes and enhance precision and reliability. Lead an integrated project team with multi-disciplinary membership from the Infravue businesses, client organisation and other advisors.a People As assignment leader, be responsible for the delivery of high-quality deliverables / outcomes as required by the scope of services, client management, resource management, budgets, etc. Working closely with multidisciplinary teams, including mechanical, electrical, and software engineers, to ensure smooth project execution and meet deadlines. Develop and mentor mid-level/junior staff to develop technical, analytical and engineering skills. Proactively identify and implement initiatives to positively influence the desired team culture. Shares expertise and knowledge with others and demonstrates flexibility. Performance Building and testing prototypes of mechatronic devices, systems, or subsystems to assess performance, troubleshoot issues, and refine designs. Diagnosing technical faults in mechatronic systems and performing necessary maintenance, repairs, or adjustments to optimise performance of infrastructure / engineering assets. Demonstrates awareness of engineering design, construction and operational issues involved in projects.  Monitors and maintains quality while improving delivery processes through continue research and development activities. Clients Analysing and improving system performance, including energy efficiency, safety, speed, and durability, to meet client requirements. Makes presentations with skill and confidence. Networks and engages with clients to build long-term relationships. Lead client and stakeholder interface activities such as meetings, presentations, and workshops, maintaining proactive communications. Actively work with the Infravue team to seek new clients and assignments and lead the preparation of tenders / proposals for opportunities that align with Infravue capabilities. Proactively identify and lead internal business initiatives (e.g. engineering design or energy sector knowledge sharing and insights). Build strong relationships with colleagues and sub-consultants. Processes Establishing standards and policies for installation to ensure that mechatronic systems comply with relevant industry standards, regulations, and safety protocols. Applies specialist, detailed technical expertise, and compliance with Infravue’s systems and processes. Systems and strategic thinker – always seek to understand the bigger picture and the interconnections from an engineering perspective. Champion data analytics and insights across Infravue to drive value for the organisation, projects and our valued clients. Develops job knowledge and expertise through continual professional development. High-quality report writing with attention to detail. Travel to lead the delivery of engineering projects on-site with project owner’s, technical teams and WHSE managers. Safety Staying updated on new technologies, tools, and methodologies in the field of mechatronics and driving innovation to enhance systems or develop new solutions focusing on safety during design, construction and operations. Demonstrates an awareness and concern for safety in the workplace. All Infravue employees have a responsibility to behave in a manner, which ensures that their actions or omissions, do not adversely affect the environment or health, safety and well-being of themselves, colleagues, contractors, or members of the public. All Employees are responsible for: Meeting all responsibilities outlined in the Infravue HSE policy and management systems. Participating in and facilitating training and safety initiatives implemented by Infravue. Comply with all reasonable safety directives and work instructions. Stopping work if it is not safe to continue. Ensure the immediate reporting of any incident or potential hazards. Qualification & Experience The following qualification and experience will be required: Relevant bachelor’s degree in engineering (i.e. electrical, mechanical, mechatronic, civil, etc.) with 10+ years of relevant advisory and project management experience for infrastructure projects. Postgraduate qualification(s) in engineering and some financial coursework / qualification will be seen as a bonus. Preferably with relevant experience in renewable energy engineering projects/developments worldwide (example with tracking / SCADA systems), including installing/testing experience. Excellent commercial, organisational, presentation, and writing skills are required. Advan... Read More Salary: $135000-165000 Job Publish: 15-10-2024 Job Expire: 14-11-2024 Please click to View more detail / apply .

The future is here. Parramatta : Where Ambition Meets Opportunity!
Parramatta is on track to become Western Sydney?s economic powerhouse, creating over 150,000 new jobs in the next 25 years! As part of the bold Parramatta vision , City of Parramatta Council is transforming into a global city, offering opportunities closer to home for where most of Sydney lives.
  
The Leasing, Land & Property Services Manager leads a multidisciplinary team to implement Council?s land, property, and leasing strategies. This role manages property development projects, ensuring they align with strategic objectives and deliver community value. Key responsibilities include overseeing leasing and property transactions, developing business cases, managing budgets, and ensuring compliance with legislation and policies. The manager fosters stakeholder relationships, leads team development, and ensures continuous improvement in property systems and processes, supporting the effective delivery of services to the community.
Permanent Role Paying $149, - $165, ... Click here to view more detail / apply for Leasing, Land & Property Services Manager

?At CommBank we are proud to support flexibility, let?s discuss what this means for you?
The Commonwealth Bank of Australia (Bank) is Australia's leading provider of integrated financial services. They are committed to continuously improving governance practices and ensuring that they are aligned with business, stakeholders and customers? needs. Group Audit and Assurance (GA&A) are the internal audit function for the Group. Their primary purpose is to provide independent and objective assurance of the effectiveness of the Groups risk management, controls and governance processes. 
Evolving customer expectations, competitive threats and pace of change require GA&A to support the business with new insights and risk coverage that puts customers first and to continue to provide insightful assurance to the Board. As digital technology disrupts and transforms entire industries and ways of working, GA&A is committed to keeping pace and continually reimagining themselves with the latest global best technology and innovation.
Over the ... Click here to view more detail / apply for Senior Audit Manager, Data Risk

Job description

Boutique Project Management Consultancy is seeking a Project Manager to join their growing team. This is an opportunity created due to an increase in their current project portfolio, with lots of projects locked in for the near future. 
This consultancy is looking to grow strategically, there is a chance to join this consultancy and report to a Director. The main focus of this role will be within the retail space.
The Role: As a Project Manager, you will have the opportunity to work on fast-paced projects in the retail sector. This includes new builds, refurbishments, and fit-outs of both new and existing retail developments for some of the industrys most well-known clients. Reporting directly to one of the Directors, you will manage and deliver multiple projects simultaneously, ensuring high standards of quality, cost control, and timely completion.
What's on offer:


The chance to work


... Click here to view more detail / apply for Project Manager Retail

Location: Wagga Wagga, Yass, Sydney or Newcastle
High performing, diverse, inclusive, and supportive team
Proudly making a difference with the transition to renewable energy
11.5% Superannuation | EAP | Fitness Passport
The Opportunity   This is an exciting opportunity for a motivated individual to be part of an organisation dedicated to nation-building renewable energy projects that will provide on demand energy and large scale storage for many Australians. We are seeking an experienced Senior Project Manager - HumeLink, to be accountable and responsibilities for once in generation projects that are critical to the energy transition. The role will deliver the project management function for a portion of the project to ensure the works are delivered on time, within budget, to the specified standards, in accordance with Transgrids policies and procedures.  The project management function will include management and
... Click here to view more detail / apply for Senior Project Manager ? HumeLink

Sydney Metropolitan and country areas
Negotiable $90K - $120K super
Choice of company car or car allowance
Monday - Friday 8:30am-5pm

About Us
With its head office based in the western suburbs of Sydney, this company has been operating in the wholesale of window furnishings industry for over 25 years. They employ approx. 30 staff who are known for their innovative products range of blinds, shutters and retractable screens supplying around Australia and New Zealand. 
You will promote the features and benefits of blinds, shutters and retractable screens while being responsible for the planning and execution of the sales strategy, targeting accounts within the retail industry of window coverings.
Full autonomy of the Sydney metropolitan and country areas from Port Macquarie to Wagga Wagga, Canberra and Wodonga) and most of your time will be spent on the



... Click here to view more detail / apply for Account Manager

Job description

Overview: An exciting opportunity has emerged for a Head of Software Engineering at a leading international social networking platform for financial professionals. This pivotal role focuses on driving strategy, fostering innovation, and developing technology solutions to create seamless digital experiences for approximately 9,000 members. The company emphasizes education and professional development within the financial industry.
Responsibilities:

Lead the development of an enterprise digital platform aligned with strategic goals.
Drive innovation using emerging technologies and best practices.
Collaborate with cross-functional teams for effective delivery.

Qualifications:

Bachelor's degree in Computer Science or a related field.
Extensive experience in the fintech sector, particularly in payments, with a proven ability to manage large full-stack engineering teams.
Strong expertise in full-stack development, including proficiency in microservices, micro frontends, and creating innovative solutions that enhance the digital experience for financial


... Click here to view more detail / apply for Software Engineering Manager

Seek summary
?At CommBank we are proud to support flexibility, let?s discuss what this means for you?
The Commonwealth Bank of Australia (Bank) is Australia's leading provider of integrated financial services. They are committed to continuously improving governance practices and ensuring that they are aligned with business, stakeholders and customers? needs. Group Audit and Assurance (GA&A) are the internal audit function for the Group. Their primary purpose is to provide independent and objective assurance of the effectiveness of the Groups risk management, controls and governance processes. 
Evolving customer expectations, competitive threats and pace of change require GA&A to support the business with new insights and risk coverage that puts customers first and to continue to provide insightful assurance to the Board. As digital technology disrupts and transforms entire industries and ways of working, GA&A is committed to keeping pace and continually reimagining themselves with the latest global best technology and innovation. ... Click here to view more detail / apply for Senior Audit Manager, Artificial Intelligence (AI) Risk

?At CommBank we are proud to support flexibility, let?s discuss what this means for you?.
The Commonwealth Bank of Australia (Bank) is Australia's leading provider of integrated financial services. They are committed to continuously improving governance practices and ensuring that they are aligned with business, stakeholders and customers? needs.
In Financial Services, we support the Group?s strategy of building tomorrow?s bank today for our customers, through a focus on three key priorities of trust, resilience and capital generation. Financial Services partner with all areas of CommBank to specialist advice, support and services in finance, audit, treasury, property, procurement, climate strategy and investor relations.
See yourself in our team.
The FS Line 1 Risk Oversight (FS L1RO) team governs and supports the lines of business within Financial Services in achieving excellence in risk management and operating an effective control environment. FS L1RO aims to achieve a demonstrable ... Click here to view more detail / apply for Manager Risk and Controls Line 1

See yourself in our team:
The Technology Chief Controls Office (CCO) team is a Line 1 risk team responsible for supporting CBA in continuing to mature its risk culture and establish and maintain strong risk practices.
Technology CCO is responsible for providing end to end risk advice and guidance. We support our delivery teams across CommBank in their development and operation of solutions ranging across innovative product platforms for our customers to essential tools within our business.
Do work that matters:
The Senior Manager, Risk and Control Enablement is part of the Technology CCO team that supports the Chief Technology Office (CTO) providing specialist cloud risk advice for the second pillar of our Technology Strategy, ?A modern technology estate?. CTO owns and operates the Cloud Foundational platform for CBA and drives the leverage cloud as a strategic enabler lever under the Technology Strategy. 
This role ... Click here to view more detail / apply for Senior Manager Risk and Control Enablement