The Assistant Workplace Manager plays a pivotal role within our Workplace Management Services Team on site with our client partner. This role works closely with the Workplace Manager and National Workplace Manager to ensure the delivery of exceptional tenancy support and uphold the highest standards of workplace efficiency and productivity. This position requires a proactive approach to service delivery, ensuring client satisfaction while adhering to service level agreements and key performance indicators.

• Supervise the delivery of the corporate/workplace support services with particular focus on space management, meeting room use and space presentation.
• Deliver best-in-class client and employee workplace experiences.
• Oversee day to day operational aspects of Service Desk operations, mail room, events, and reception.
• Maintain the presentation and cleanliness of the tenancy.
• Ensure the delivery of contracted Workplace services in line with SLAs/KPIs.
• Ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements
• Support to develop a vibrant and prominent workplace management services team which demonstrates proactivity, responsiveness, flexibility, and engagement.
• Accountable for the immaculate presentation of the workplace. Continuous monitoring of the space, equipment and furnishings while supporting the team who deliver this service.
• Alignment in operational considerations across varied client requirements, showing the Team the way forward through organisational effectiveness and integration in conjunction with the National Team Lead.

We are looking for an experienced and strategic Enterprise Account Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value.  They should have a consultative sales approach, a successful track record growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers.

The candidate should be a self-starter with a “GROWTH MINDSET” who has a willingness  to learn and adapt in any situation. She / He should be prepared to develop and execute  against an account plan and consistently deliver on revenue targets and have a strong can-do  attitude in an agile environment. The ideal candidate will possess both sales and technical  expertise along with engagement skills from a CXO level to technical and operations staff.  The Account Manager will be an exceptionally strong analytical thinker who thrives in fast paced dynamic environments with good communication and presentation skills.

Responsibilities:

• You’ll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers
• Drive expansion through upsell and cross-sell to meet or exceed revenue targets
• Demonstrating / selling value to key stakeholders within the accounts
• Build a plan to maximize revenue and customer satisfaction within your accounts
• Create & articulate compelling value conversations with C-Level stakeholders also work in  alignment with inside stakeholders namely AMs, Customer Success, Implementations,  Billing, Support, deals teams etc.
• Close large, complex deals involving multiple executive level stakeholders
• Collaborate with and lead a larger cross functional team to the closure of large complex deals
• Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling
• Exceeding activity, pipeline and revenue goals on a quarterly basis
• Build strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipeline
• Analyze sales/metrics data from your accounts to help evolve your strategy
• Assist customers in identifying industry relevant use cases and educate customers to make a  strong business impact
• Develop long-term strategic relationships with key accounts
• Ensuring satisfaction within your accounts  

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:
As Product Management Lead you will be responsible for the strategy, management and optimisation of certain products and services within the Business Payments product portfolio, with a specific focus on BPAY, PayID and the development of a new Confirmation of Payee service. Over time, product responsibilities may change or expand according to the needs of the team.  

As the business owner for the products/services within your portfolio you are responsible for developing action plans and identifying key initiatives to drive adoption and take up of the products/services and identifying opportunities for optimising performance and product enhancements.

This is what you’d be required to do:

• Execute on an agreed set of priorities for BPAY including identifying portfolio opportunities, operational process improvements and potential changes to product pricing 
• Focus on opportunities to drive take up and adoption of PayID and have business ownership for the development of the Confirmation of Payee service
• Be accountable for execution of strategies, action plans and key performance metrics for products under your responsibility, in close consultation with AP+ members
• Identify new product enhancements, including process improvements, to support the future growth and adoption of the relevant products and services
• Work with the AP+ Marketing team on product marketing plans and initiatives
• Work with AP+ Technology team to deliver on key product enhancements and operational improvements   

We’d love to hear from you if you have;

• Robust experience in product management/product strategy/ stakeholder management roles within the payments industry  
• Specific payments knowledge and experience including technical understanding, and ideally encompassing corporate and B2B payments. Knowledge of bank receivables products would be an advantage   
• Experience in analysing product/marketing data and customer insights  
• Demonstrated experience analysing and interpreting product, market and financial information including ability to understand commercial and pricing models, and make fact-based decisions 
• Excellent team collaboration skills and demonstrated ability to build strong relationships with key external stakeholders   
• Excellent communication skills, particularly written (presentations, articles, marketing collateral etc.) 
• Ability to translate strategy into operational and tactical activities, assess progress and adapt tactics and plans accordingly 
• Proactively solve problems to effect change, make informed decisions and take responsibility   
• Strong business acumen – commercial, pricing, competitor analysis 

What’s Next:

We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

 AP+ are not partnering with Recruitment agencies for this role.

We are currently seeking a skilled and passionate Private Practice Physiotherapist to join established clinic in Sydney's Western suburbs on a full-time basis. As a Private Practice Physiotherapist, you will have the opportunity to work closely with patients, providing personalized care and rehabilitation services. This role is ideal for someone who is dedicated to improving their patients' quality of life and helping them recover from injuries or illnesses.

About you

Enthusiasm and passion for the profession are key.  We are looking for someone who is easy-going, blends in a team, and communicates well with patients, colleagues, and other health professionals. Ideally, someone who has a strong work ethic and puts patients first, always striving for the best outcome.

Responsibilities

• Perform assessments of patients' conditions and develop individualized treatment plans
• Provide hands-on therapy to patients, utilizing various techniques and modalities
• Prescribe and demonstrate exercises to help patients regain their mobility and strength
• Monitor and document patients' progress throughout their treatment
• Educate patients and their families on self-management techniques and exercises they can continue at home
• Collaborate with other healthcare professionals, such as doctors, nurses, and occupational therapists, to ensure comprehensive and coordinated care for patients
• Stay up-to-date with the latest research and advancements in the field of physiotherapy and actively participate in professional development opportunities

• Bachelor's degree or higher in Physiotherapy
• Current registration with AHPRA
• Excellent communication and interpersonal skills
• Ability to work independently as well as in a team
• Strong organizational and time-management skills
• Commitment to providing compassionate and patient-centered care

• Competitive salary (experience-dependent)
• Salary packaging
• Up to $7,000 relocation allowance
• Professional development allowances
• 9-day fortnight to be considered
• Well-being allowances and complimentary memberships

Mediix Recruitment is seeking a skilled and passionate Private Practice Physiotherapist to join established clinic in Sydney's Western suburbs on a full-time basis. As a Private Practice Physiotherapist, you will have the opportunity to work closely with patients, providing personalized care and rehabilitation services. This role is ideal for someone who is dedicated to improving their patients' quality of life and helping them recover from injuries or illnesses.

About you

Enthusiasm and passion for the profession are key.  We are looking for someone who is easy-going, blends in a team, and communicates well with patients, colleagues, and other health professionals. Ideally, someone who has a strong work ethic and puts patients first, always striving for the best outcome.

Responsibilities

• Perform assessments of patients' conditions and develop individualized treatment plans
• Provide hands-on therapy to patients, utilizing various techniques and modalities
• Prescribe and demonstrate exercises to help patients regain their mobility and strength
• Monitor and document patients' progress throughout their treatment
• Educate patients and their families on self-management techniques and exercises they can continue at home
• Collaborate with other healthcare professionals, such as doctors, nurses, and occupational therapists, to ensure comprehensive and coordinated care for patients
• Stay up-to-date with the latest research and advancements in the field of physiotherapy and actively participate in professional development opportunities

• Bachelor's degree or higher in Physiotherapy
• Current registration with AHPRA
• Excellent communication and interpersonal skills
• Ability to work independently as well as in a team
• Strong organizational and time-management skills
• Commitment to providing compassionate and patient-centered care

• Competitive salary (experience-dependent)
• Salary packaging
• Up to $7,000 relocation allowance
• Professional development allowances
• 9-day fortnight to be considered
• Well-being allowances and complimentary memberships

Come join the AGS family, on this very well-known tech brand right here in Sydney!​​​​​​

Why Allegis Global Solutions? 

AGS is a part of Allegis Group, the #1 Staffing Agency in the United States & top 5 globally. We are a privately held organization and we support some of the largest Fortune 500 companies in the world and span a wide variety of industries.   

Working at AGS and why you will love it…  

Are you looking to make an immediate impact on your next team? Are you searching for a company that has a passion for people, culture, and career development? 

By becoming an AGS employee you are adding to our culture of diversity and collaboration; we’re dedicated to supporting our team members, clients, and the communities we serve while maintaining a commitment to excellence in all we do. 

We don’t just hire talent for our clients - We embrace it, strengthen it, and celebrate it every day; through every action we take, in every hallway and every office, all around the world! 

Duties:

As a Recruitment Sourcing Specialist, you will be deployed to an Australian grow tech giant; a well-known global leader where you will be working directly with their in-house Talent Acquisition team. You will recommend and execute sourcing strategies with a focus on passive talent and be an ambassador for Allegis Global Solutions and your client's brand at every interaction. You will…  

Your duties may include, but are not limited to:

• Undertaking recruitment activities with a focus on top of funnel sourcing for Front and Backend Core Engineers (Senior Software Engineers), as well as inbound job applications and referrals on a rotation basis.
• Understanding the recruitment delivery process and carrying out activities accordingly to ensure that account KPIs are met.
• Communicating recruitment trends, and market intelligence, and acting as a talent advisor to hiring managers.
• Identifying and escalating risk or compliance issues.
• Managing requisitions through accurate documentation of all recruitment-related data and information as per current recruitment legislation and agreed client process at all times.
• Possess excellent CX skills to ensure a positive experience.
• Providing professional advice and open and honest feedback to candidates in a timely manner and in accordance with recruitment best practices.
• Utilising specialist market knowledge to assist with the ongoing management of pre-qualified talent pools.

As the Senior Lead – Strategy, you will play a pivotal role in developing and driving the strategic direction of TAL. Working closely with TAL’s business units, you will support with the identification, analysis, development, and recommendation of strategic initiatives.
You will help facilitate and deliver the annual strategy process of TAL, including the development of the Board Strategy Day Workshop materials and reporting to TAL’s parent company, Dai-ichi Life.

This is a permanent role, working flexibly from our Sydney office.

In this role you will: 

• Drive critical thinking to define and assess the overarching strategic themes to enable TAL to pursue its Purpose.
• Evaluate external factors and market trends to identify potential strategic risks and growth opportunities for TAL, keeping key decision makers informed.
• Lead strategic projects and initiatives to improve strategic planning and to create shareholder value for TAL.
• Lead the development of strategic narratives and communicate clear insights and recommendations to senior leaders in the business or key decision-makers.
• Develop reports and presentations for the Board and Executive Team and interpret complex material for Board and Executive Team strategy planning.
• Research, evaluate and recommend strategic initiatives that are of benefit to TAL (e.g., growth opportunities, corporate development opportunities).
• Lead the team, making sure that the appropriate people plan is in place to recruit, retain, train & develop people effectively.
• Build strong networks across TAL to encourage cross-functional connections and knowledge sharing, and work collaboratively with internal and external stakeholders.

Company:

Description:

Mercer is seeking candidates for the following position based in the Sydney office:

Investments Reporting Delivery Lead

What can you expect?

What we offer is a chance to join a company that is not only winning, but transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. We pride ourselves on providing outstanding career development, learning opportunities, rewards and benefits, and we are committed to making your journey with us FUN.

• Voted #1 HR Consulting Company Globally
• Prestigious Sydney (Barangaroo) offices
• Great Package
• Great time to join this global organisation in Growth Phase

What is in it for you?

At Mercer, we recognise that our most important asset is our people. We offer benefits and programs that assist career development such as professional development support, exam and study assistance and global rotation opportunities which will support you to reach your full potential. We also recognise the value of healthy, happy colleagues and promote a culture of inclusion, care and wellbeing, offering benefits such as flexible working and much more!

• Leading learning and development programs
• Professional environment where your career path really matters and is supported in our global organisation
• Great team environment with energetic and supportive colleagues
• Genuine work life balance

We will count on you to:

Enjoy solving a problem? Excited to reinvent processes? Comfortable with investment fund analytics?

A new role has been created within our Customer Reporting team that combines customer experience with program delivery. This role offers the opportunity to shape the future of our client reporting and requires an ability to both build and innovate.

The Investments Reporting Delivery Lead will be responsible for execution and maintenance of client reporting projects. The role requires both business analysis and project management, with responsibilities extending to scoping, project planning, stakeholder management, business collaboration and execution of the Reporting roadmap. It will include identifying client requirements, streamlining existing processes, exploring reporting solutions and coordinating current day-to-day reporting obligations.

The ideal candidate will have strong project management experience within the Investment environment, a passion for improving the customer experience, an ability to problem-solve and strong attention to detail. 

Key Responsibilities:

• Project management of key reporting projects, like streamlining existing reports, extending fund fact sheets, assessing client requirements, creating reporting templates and design alignment.
• Business and process analysis to support research that underpins our projects, and drive efficiencies within our report production environment
• Supporting, finetuning and maintaining the new reporting schedule as we move from project launch to business-as-usual.
• Actively contribute to the reporting team strategy and roadmap.
• Client advocate in all aspects relating to reporting and customer experience.

What you need to have:

• Degree qualified or experience in Finance, Investment Management or Operations or related field. A suitable post graduate qualification, such as CFA, CIMA or Masters in a relevant discipline would be desirable
• 7+ years investment industry experience 
• Knowledge of investment management and/or investment operations processes and systems
• Experience in collaborating with cross-functional teams and managing projects through the entire project lifecycle
• Experience assessing business/client requirements and process mapping.
• Demonstrate skills of project management & delivery.
• Strong customer obsession and desire to improve customer experience
• Excellent communication (both verbal and written) - documentation, negotiation, organisational and relationship skills
• Ability to collaborate across diverse teams and points of views
• Proven stakeholder engagement and management skills
• Strong analytical skills
• Strong attention to detail
• Customer focused
• Driven to deliver results and project outcomes
• Analytical thinker and problem solver
• Ability to quickly adapt and respond to change
• Embraces continuous learning and growth

About us:

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter 

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.

Mediix Recruitment is seeking a skilled and passionate Private Practice Physiotherapist to join established clinic in Sydney's Western suburbs on a full-time basis. As a Private Practice Physiotherapist, you will have the opportunity to work closely with patients, providing personalized care and rehabilitation services. This role is ideal for someone who is dedicated to improving their patients' quality of life and helping them recover from injuries or illnesses.

About you

Enthusiasm and passion for the profession are key.  We are looking for someone who is easy-going, blends in a team, and communicates well with patients, colleagues, and other health professionals. Ideally, someone who has a strong work ethic and puts patients first, always striving for the best outcome.

Responsibilities

• Perform assessments of patients' conditions and develop individualized treatment plans
• Provide hands-on therapy to patients, utilizing various techniques and modalities
• Prescribe and demonstrate exercises to help patients regain their mobility and strength
• Monitor and document patients' progress throughout their treatment
• Educate patients and their families on self-management techniques and exercises they can continue at home
• Collaborate with other healthcare professionals, such as doctors, nurses, and occupational therapists, to ensure comprehensive and coordinated care for patients
• Stay up-to-date with the latest research and advancements in the field of physiotherapy and actively participate in professional development opportunities

• Bachelor's degree or higher in Physiotherapy
• Current registration with AHPRA
• Excellent communication and interpersonal skills
• Ability to work independently as well as in a team
• Strong organizational and time-management skills
• Commitment to providing compassionate and patient-centered care

• Competitive salary (experience-dependent)
• Salary packaging
• Up to $7,000 relocation allowance
• Professional development allowances
• 9-day fortnight to be considered
• Well-being allowances and complimentary memberships

Responsibilities:

The Customer Success Manager will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products.

Major Responsibilities

·   Engage proactively with customers using the engagement model (based on customer        segment) laid out 

·   Understand and document customer’s business flow (for large customers) and deep          understanding of use-cases 

·   Have deep product knowledge of all product lines. Ability to showcase product demo +        work out solutions for business use cases using best product-fit (including                            outsourced/marketplace and partner apps where required)

·   Aligning with key customer stakeholders to establish a stronger customer relationship        management program (stakeholder mapping) 

·   Evaluate how customers manage their Freshworks product suite investment & identify        efficiency and effectiveness gains (process & tools) 

·   Promote awareness of the latest innovations Freshworks is releasing (products/features

   in pipeline) 

·   Work with internal cross-functional teams (product, sales, pre-sales, marketing, product       marketing, support etc.) to ensure customer’s issues/solutions are addressed 

·   Work with Program Manager (Customer Success) to derive data driven                                insights/intelligence to run focused and result-oriented customer engagement programs.

·   Own two key metrics (Increase Product-Adoption & Customer Retention) 

·   Use customer management tool (Freshsuccess) (Training will be provided to get                 familiar) 

·   Implement and support compliance to Freshworks compliance and information security      processes.

·   Write and present Business reviews to customers of all levels (from Operations lead to       CEO).

What you get to do in this role:

• Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, deliver growth.
• Planning for success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
• Managing the Partner Ecosystem and cross functional collaboration across stakeholders through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
• Drive Ecosystem Governance through stakeholder communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
• Work with a specified set of ServiceNow partners to generate new business in existing accounts and in new logos, as well as ensuring our partners assist in delivering successful projects across all ServiceNow sales segments in ANZ.
• Direct/align partner’s investment in ServiceNow with areas of greatest opportunities. Aligns partner’s corporate mission and goals with the people, programs and resources at ServiceNow.  Ensure alignment with ServiceNow’s Partner Industry Solutions strategy and, where applicable, Service Provider programs.  
• Accelerate Workflow and Now Platform “Practice” growth via joint GTM plans with associated investment aligned to ServiceNow’s four C requirements: Capacity, Capability, Competency, and Customer Success.
• Drive regular partner cadence including pipeline reviews, operational excellence, QBR’s and EBC’s to drive partner and ServiceNow executive alignment.
• Develop and execute capacity plans to assure partner is well positioned to sell the value of the Now Platform and to deliver successful customer implementations with high degrees of customer success via proper competencies, certifications, and committed co-delivery plan.
• Collaborate with Marketing teams on both sides to build and execute joint closed-loop demand generation plans (Partner Prospecting Days (PPD), CxO Roundtables and joint events).

• Manage all activities of the pre-sales resources with a particular region.
• As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals.
• Provides advice and counsel to sales management in the effective use and deployment of technical resources.
• Must maintain close alignment with sales, support and implementation functions.
• Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition.
• Work closely with our SMB and mid-market customers to identify and solve their most critical business problems.
• Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses.
• Conduct effective requirements gathering to clearly identify customer problems.
• Build and deliver compelling technical demonstrations of the Freshworks products.
• Articulate the value of Freshworks solutions to a variety of audiences.
• Be a lifelong learner and develop your skills continuously.
• Evangelize a refreshing user experience on the Freshworks platform

Financial Crime Team Lead, North America region

Reports to: Head of Financial Crime Control & Fraud

As the Financial Crime Team Lead, North America, you will conduct complex investigations, lead a team of investigators, oversee investigations, provide expert guidance, and collaborate with key stakeholders to combat financial crime effectively.

You will be accountable for overseeing the day to day NA Financial Intelligence Unit’s (FIU) operational obligations of Suspicious Activity Reports (SARs) which also include authorizing submission, contributing and supporting complex matters or escalated investigations and developing the knowledge of your team through training and coaching.

You will also be accountable for ensuring compliance with AML/CTF regulatory obligations, review and updates to internal policies/procedures as well as supporting improvement initiatives across the Global FIU Team.

As the Financial Crime Team Lead, you will drive a culture of excellence and empowerment, being confident to make risk-based decisions based on OFX policies and holding the team accountable to performance expectations.

What you will do:

• Conduct 2nd level investigations from alerts generated by OFX monitoring systems, as well as alerts raised by OFX’s operational teams
• Overseeing the day to day North American FIU operations which also includes authorizing submissions and conducting 4-eye checks in line with OFX’s AML policy
• People leadership fundamentals, including monthly 1:1 performance reviews, constructive and respectful ongoing feedback
• Providing coaching, training, and ongoing support to the Transaction Monitoring Analysts and Financial Crime Investigators on red flags & indicators of ML/TF typologies
• Make continuous improvements/recommendations to processes, procedures to refine operational processes, including completing periodic reviews
• Support the review of AML/CTF regulatory changes that impact FIU operations & implement any operational changes as required
• Coordinate workflow on a daily basis, to ensure FIU workforce planning requirements and team objectives are achieved and are in accordance with SLAs & KPIs
• Triage manual ML/TF referrals and liaise with the relevant staff across OFX where required to complete inquiries
• Work in collaboration with data and analytics colleagues within the Compliance team to contribute or identify rule refinement, enhancement of controls opportunities related to detection scenarios or emerging risks
• Communicate insights, trends or findings on investigation cases that are escalated to internal stakeholders, Compliance and Risk partners
• Keep abreast of emerging AML/CTF trends and issues