What will a day in this role look like:

• Strategic Leadership: Manage and enhance the relationship between RRM and business leads, driving demand and shaping IT initiatives.
• Financial Oversight: Develop and optimize the regional financial plan to boost efficiency.
• Liaison & Reporting: Act as the key contact for executive and global IT reporting, ensuring seamless communication and integration.
• Cross-Functional Collaboration: Build and maintain relationships across business functions to maximize IT value and educate on technical capabilities.
• Initiative Leadership: Collaborate with corporate IT teams on global & regional projects and serve as change agent for communicating key initiatives

In this pivotal role, you'll be at the heart of transforming our culture, building strategic partnerships and driving exceptional value. You'll collaborate with business leaders to ensure strategic initiatives deliver meaningful results and anticipate changes to keep us ahead of the curve.

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We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start making an impact with a career in fintech, we’d like to know, are you FIS?

About The Role:

We’re looking to hire a person with real world experience in the operation of SaaS platforms targeting the business market.  This is a strategic role working across development, operations and customer facing teams to build a non-functional product roadmap that empowers the next phase of our platform growth.  We’ve successfully transitioned from a multi versioned on-premise business to a single version SaaS platform.  We’re now focusing on the challenges this brings by building out teams, processes and platform that allows us to scale as a SaaS only business. 

You’ll work alongside product architects, functional product managers and the operations leadership team to shape our cloud migration strategy, delivery and deployment infrastructure, operational tooling, customer insight tooling and platform reliability strategies.  The role is NOT focused on day to day operational management.

Working alongside the Chief Product Manager you will:

• Provide strategic vision and build out an accompanying roadmap.

• Prioritise work based on value to the business and impact on the customer.

• Work with multiple product owners and teams as they build detailed backlogs and provide regular feedback on in progress work.

• Work with infrastructure and change management teams to help shape organisation policies and processes that better support the SaaS business model.

• Work in partnership with architects to help shape technical delivery priorities.

• Work in partnership with functional product managers, customer facing staff and pre sales teams to better understand the business requirements that shape our platform needs and priorities.

• Accelerate agile outcomes through an ideate, define, deliver and validate focused approach.

What You Will Need:

• Proven track record of delivery

• 10+ years of relevant professional experience

• 3+ years professional experience with a successful SaaS business

• A hands on history of operations and / or development

• Be comfortable talking detail with experts on cloud technologies, delivery pipelines, site reliability, process automation, change management, metrics and monitoring etc

• Strong communication ability, with the ability to influence diverse stakeholders

• A pragmatic ability to innovate, driving new ideas and concepts, taking account of technology changes and market expectations

• Experience working in an agile environment

Bonus If You Have:

• An interest in finance (treasury management)

• Experience with Scaled Agile and Scrum

• Cloud platform exposure and experience, specifically Azure

What we will offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• Work with an organisation that values and champions Diversity and Inclusion

• Competitive salary and benefits including medical insurance and employee share scheme

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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The role

As our Sales Training Lead, you will be responsible for leading new hires through the company’s onboarding process, delivering comprehensive product and sales skills training in an environment that empowers our team to succeed. You will also provide continuous coaching and development to Sales Managers, using real time scenarios.

You will play a crucial role in developing and implementing effective sales training programs to enhance the skills and performance of our Sales team.

Additional key responsibilities include:

• Identify and improve sales skills gaps, conducting additional training sessions where needed.
• Working with the Sales Team Managers to deliver sales coaching and upskilling.
• Create innovative training materials, deliver engaging training sessions and evaluate the effectiveness of training initiatives.
• Maintain training materials, keeping records of training activities, attendances and outcomes.
• Partner with Sales Team Managers, leadership and cross-functional teams to ensure training activities are aligned to organisational goals.

• Lead and mentor a high-performing team, providing clear direction, guidance, and support to achieve experience team objectives.
• Manage the end-to-end design, development and execution of Lendi Group’s biennial partnership program inclusive of a revenue target.
• Cultivate and nurture relationships with new and existing key partners, stakeholders, and industry representatives to support Lendi Group’s experience vision.
• Support the Chief Product Officer and GM Lending and Third Party with key strategic initiatives and new lines of business as they relate to new or existing lender or business partners.
• Manage the end-to-end onboarding and offboarding of new and existing lenders and business partners including negotiating agreements which provide an acceptable return to the business, stakeholder engagement and roll out.
• Develop and implement the strategic partnerships plan to ensure a competitive lender panel is in place to meet customer and broker expectations.
• Manage a robust operating rhythm at a strategic and operational level to ensure mutual benefit is extracted with Lendi Group and its lender and business partners.
• Monitor and analyse performance metrics related to lender performance, identifying areas for improvement and implementing corrective actions as needed. 
• Manage budget allocation for operating expenses including strategic partnership initiatives, optimising resource utilisation to achieve maximum impact and ROI. 
• Support the event and broker engagement strategy as it relates to Lendi Group’s Partnership Program ensuring all events committed to lender partners are delivered on time and on budget.
• Maximise commercial outcomes of lending panel through commercial negotiations with lenders and partners
• Ensure compliance with regulatory requirements and industry standards, maintaining integrity and transparency in all activities. 
• Drive a culture of continuous improvement within the Strategic Partnership team, fostering innovation, creativity, and excellence in execution.