At Afterpay & Cash App, Creative Ops/Production empowers the brand creative and marketing teams to excel with production excellence. Creative Ops Managers drive the entire process from concept thorough delivery partnering with cross-functional teams to tackle business challenges for our customers. The creative ops/production team is responsible for uniting the team, delivering the best work, and problem solving solutions.

We are looking for an Australia based Creative Ops Manager who will lead Afterpay International projects/productions within our brand studio team, from brief intake to delivery. Our Afterpay brand studio team collaborates and manages the creative process for marketing, sales, and product teams working on various projects from campaigns, digital, experiential, and more.

The ideal person must have expertise in project management and integrated production. Essentially, we are seeking a versatile individual, a swiss army knife—a hybrid role combining program manager and producer responsibilities - someone who enjoys operations, project management, and production equally, valuing all three aspects with equal importance.

This role will report to the Head of Creative Production (NY based) and work closely with our Head of Creative (Sydney based).

You will:

• Lead brand projects / programs, assuming responsibility for day-to-day management of the creative process (brief to deliver) and stakeholder involvement.
• Work closely with creative and cross-functional teams to scope projects and build production approaches from briefs
• Track project / program projects, maintenance, budget, timelines, communication of status, and ensuring efficient workflows
• Onboarding new agencies, vendors, and freelancers while owning relationships.
• Organize and lead project meetings, including developing agendas and capturing action items
• Manage creative feedback and revisions to ensure project is on scope
• Help develop process improvements for content production, setting up for future growth
• Mitigate risk and be proactive on any potential project / program problems
• Ensure the highest creative standards are achieved and on brand
• Collaborate with business affairs and legal on large projects for legal sign-off
• Be a brand champion and find moments of celebration for the team

As one of Afterpay’s Relationship Managers, you’ll grow and expand our key strategic partnerships across a defined portfolio of Australia based Mid Market merchants and work to exceed profitability targets for Afterpay and our partners. 

We are looking for someone who will effectively run a business within the Afterpay APAC business. You will lead the direction and evolution of our vertical strategies and own the growth and development of your portfolio; identifying opportunities for establishing best practices that scale across the wider business.

Responsibilities:

• Grow and develop long term profitable partnerships that deliver for our  Merchants, our Customers and Afterpay. From topline growth, right  through to the unit economics you’ll focus on building a sustainably profitable business 

• Lead C-level external and internal engagement and stakeholder management. This role is about truly leading and managing complex  relationships and engaging internally and externally to build advocacy 

• Work with and leverage senior stakeholders across the Afterpay business in every region from APAC, UK and North America to drive local engagement and focus for your portfolio of Australia based merchants 

• Manage a complex portfolio and lead the development and analysis of the overall portfolio and its performance. You’ll develop, negotiate and  execute our multi-year account plans in conjunction with our strategic  partners and lead the evolution of our pricing and contract renewal  process that establishes clear and measurable ROI models for Afterpay  and its partners 

• Deliver a proactive customer growth strategy to drive merchant usage,  satisfaction, and revenue growth across our current contracts and new  opportunities

• Develop and refine our Merchant Value proposition in-store and online.  Establish clear marketing best practices, optimization strategies and  expansion plans with our partners and monitor performance 

• Identify and help scale best practices across a variety of areas including  Operations, Risk Management Staff Training, Visual merchandising and  Marketing plans  

• Lead Merchant advocacy within the Afterpay business. Foster cross-functional engagement internally across Sales, Marketing, Product, Legal, Risk and Operations to ensure our product and offering continues to evolve and exceed both our merchants and their customers’ expectations

• Leverage your payroll expertise to deliver strategic business priorities and outcomes for now and into the future!
• Excellent leadership opportunity within the payroll function for one of Australia’s most well-known brands
• Work with a collaborative and friendly community of People & Culture professionals that are passionate about making a difference together!

What You'll Do

We have an exciting leadership opportunity for an experienced Payroll Manager to join the People & Culture team where you will be accountable for setting the direction and implementation of strategies to ensure a contemporary and best practice centralised payroll function.

In this highly visible role, it is imperative you demonstrate a deep understanding of customer’s wants and needs and engage in opportunities that are fully aligned to the business and company strategy factoring in where we are now and where we are going. The role presents as the expert in terms of what is happening within the industry, stays across technology and market trends and considers the future possibilities.

This is a full-time permanent opportunity and is based from our Sydney CBD and Sydney Olympic Park offices with the flexibility to work from home and sites across Australia as agreed and required for the role.

Your responsibilities will encompass:

• As a thought leader in the field drive the payroll governance direction and frameworks
• Ensures team understand what they are doing and why and create team activities which balance day-to-day activities with long-term needs
• Actively drive the right outcomes and strategies required to ensure that Payroll is ahead of the curve in response to rising regulatory and legislative requirements
• Lead the preparation of Business Cases, Audit and Risk Committee Executive Papers and CEO Reports and communicate/present to Steering Committees/Key Stakeholders/Executives as required
• Deliver a centralised ANZ payroll operating model and establish performance measures and service level goals to track the service delivery of the team
• Shares customer insights with the team regularly and establishes a system to collect customer feedback
• Continuously assess the workloads of the team and resourcing accordingly
• Identify continuous improvement opportunities that will deliver tangible benefits to the business and wider organisation that are simple and standardised to optimise efficiencies and controls
• Continuously review the performance and effectiveness of payroll vendors to KPI’s
• Point of escalation for the team on complex operational issues and queries
• Accountability of the overall end to end payroll including annual calendar of events
• Oversee significant projects that addresses changes and developments that can affect business units and the organisation
• Develop and plan regular project status reporting
• Identification of risks, change impacts and dependencies
• Representing and having involvement with committees, change management programs and stakeholders
• Mentor and coach team members to build team capability
• Develop robust business cases to support investment in new initiatives
• Work closely with the GM People Services and Group Finance team managing budget to target.

What You'll Bring

Essential

• Strong background in payroll service delivery and setting Payroll strategies, direction and priorities.
• 4-6 years of Payroll Shared Services management experience and Payroll qualified.
• Knowledge of legislative requirements in respect of PAYG, FBT, payroll tax, STP and EEO principles.
• Sound understanding of Industrial Award/Enterprise Agreements.
• Strong leadership ability, excellent communication and well developed interpersonal skills.
• Numeric accuracy, strong attention to detail and strong usage of excel spreadsheets.
• Strong project management, organisational, analytical and problem solving skills.
• A proactive and resilient mindset, because there will be challenges that need to be overcome and problems that need to be solved.
• Exceptional communication skills and an ability to foster trust and effective relationships across all levels and diverse businesses.
• Payroll transformation experience and award/EA interperation experiences

Desirable

• Experience working with Dayforce, PayGlobal and any ERP system
• Tertiary qualification in Finance.

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.