About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

About the Role

The Customer Service & Sales Manager (Known internally as Inside Sales Manager, Australia)  will concentrate on the sales success of the Inside Sales Team. Your focus will be to motivate and develop the regional hybrid team ensuring sales targets are exceeded on a monthly basis.  The successful candidate must also maintain a fun, culturally rich environment where people are happy to work.

What you'll be doing

People:

• Ongoing people development

• Team performance management and reporting

• Provide direction to regional management team

• Conduct Team meetings 

• Drive Company culture and values 

• Maintain an engaged and motivated sales team

• Recruitment - Review Application Assessments and Recommendations

• Performance Management of under - performing staff as required.  

• Team coaching, support, annual performance reviews

Sales Leadership 

• Ensure monthly sales targets are achieved.

• Ensure team and individual KPI’s are consistently met. 

• Management of team incentive program

• Management of Rewards Program

• Training Recommendations and Updates 

Operations    

• Workday Management

• Scheduling 

• Team Incentives Management 

• Team Engagement 

• Future planning

What do we offer you?

• Competitive salary commensurate with the role

• Competitive benefits package 

• Birthday day off

• Vacation time for you to recharge

• Enhanced Parental Leave

• Learning and growth opportunities

• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

Are you ready to take your sales career to the next level? 

As a leading supplier of premium grade architectural products, we offer a dynamic work environment where you'll have the opportunity to manage and grow key accounts, drive sales revenue, and foster strong client relationships.

If you're a motivated sales professional with a passion for exceeding targets and delivering exceptional customer satisfaction, apply now to join our team and embark on a rewarding career journey with us.

About the Company

ACL Industries, a leading multi-branch business in Australia. ACL is known for its commitment to excellence, innovation, and customer satisfaction in the Industrial Supply sector. They are seeking a skilled Financial Manager to join their dynamic team and contribute to their continued success.

Responsibilities 

Responsible for maintaining and growing existing key accounts, the Key Account Manager at ACL Industries plays a pivotal role in fostering strong client relationships and driving sales revenue.

Included in your responsibilities are: 

• Manage a portfolio of key accounts, serving as the primary point of contact, and aligning ACL products with customer requirements.
• Build strong relationships with key customers to ensure satisfaction and loyalty, nurturing connections with stakeholders within customer organizations.
• Drive sales and revenue growth within key accounts, consistently meeting or exceeding targets, and identifying opportunities for upselling and cross-selling.
• Analyze account performance metrics to identify trends and areas for improvement, developing strategies to enhance customer outcomes.
• Complete all sales reporting accurately and promptly within ACL systems, ensuring compliance with company policies and procedures.
• Understand the business needs of key accounts and align ACL equipment and consumables to meet their requirements effectively.
• Ensure adherence to the ACL sales process to drive efficient and effective sales engagements, maximizing customer value.
• Utilize analytical skills to analyze key account performance metrics, including sales revenue, profitability, and customer satisfaction, to drive data-driven decision-making.
• Establish clear and concise communication channels, both internally and externally, to facilitate seamless interactions and achieve sales objectives.
• Maintain compliance with all ACL policies and procedures, upholding standards of integrity and professionalism in all dealings.

Qualifications

• Prior experience in sales or customer service roles, preferably in industrial supply or related industries, demonstrating success in achieving sales targets and proficiency in using CRM systems.
• Alignment to core values: Hungry, Humble, Smart, projecting confidence, and portraying outstanding personal capabilities.
• Demonstrated drive, enthusiasm, and hunger for success, with the ability to effectively manage customers through the sales process, handle objections, and negotiate terms, while delivering consistent post-sales care and identifying new opportunities.
• Collaborative mindset, adept at building strong relationships with key customers and internal stakeholders, and establishing new relationships with prospects.
• Individuals must align with ACL's core values, including acting with honest intent, embracing continuous learning, demonstrating grit, serving with certainty, and fostering connected communities.
• Excellent interpersonal skills, effective collaboration with internal and external stakeholders, and a proven track record in relationship management and customer satisfaction.
• Familiarity with sales techniques such as lead generation, negotiation, and closing strategies, along with adaptability and resilience in fast-paced environments.
• Strong communication skills, both verbal and written, necessary for effective interaction with clients and team members.
• Commitment to personal and professional growth, with a proactive approach to problem-solving and a willingness to adapt to changing circumstances.

What's on Offer

• Competitive salary package of: $80,000 -100,000
• Potential to earn additional incentives based on performance, including a lucrative fast start sales incentive plan.
• Join a dynamic and rapidly growing company with a strong reputation for quality products and customer satisfaction.
• Opportunity for professional growth and development, with ongoing training and mentoring provided by experienced industry professionals.
• Be part of a supportive team environment that values collaboration, innovation, and individual contributions, offering a fulfilling and rewarding career experience.