What you get to do in this role: 

Be a core part of a new team we are building in Sydney. The role of the Senior Technical Consultant – Impact  is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value. 

Read about Impact Accelerators & watch the videos below to learn more: 

• https://docs.servicenow.com/bundle/washingtondc-impact/page/product/impact/reference/technical-accelerators.html 
• https://www.servicenow.com/legal/servicenow-impact.html

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators. 

You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities. 

• Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely 
• Prepare all client-facing and internal deliverables that are technology-related 
• Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members 
• Guide development of new offerings for our technical accelerator portfolio 
• Engage with customers’ requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations 
• Demonstrate the product, both standard and tailored to customer needs 
• Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.) 
• Develop and maintain strong working relationships with other teams 
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences 
• Mentor resources and peer review development work 

The role of the Principal Technical Consultant – Impact is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value. The role will be part of a new team we are building in Sydney, Australia.

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased by delivering our technical accelerators.

You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.

• Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely.
• Prepare all client-facing and internal deliverables that are technology-related.
• Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
• Guide development of new offerings for our technical accelerator portfolio.
• Engage with customers’ requests in Impact including scoping the level of effort, fulfilling business requirements, and resolving customer escalations.
• Demonstrate the product, both standard and tailored to customer needs.
• Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.).
• Develop and maintain strong working relationships with other teams (internal & external stakeholders)
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Provides thought leadership, leads changes and team leadership by mentoring/coaching team members (IC1 – IC4).
• Mentor resources and peer review development work.

As the Broker Recruitment Manager, you are responsible for expanding our Lendi Group broker channels by recruiting top-tier talent into the Aussie and Lendi brands. You will lead the charge in sourcing, screening, and recruiting applicants, leveraging recruitment strategies to identify, attract and convert highly skilled professionals and ambitious individuals interested in pursuing a career/business as a Mortgage Broker.

Driving the Aussie Retail and Mobile broker channels in NSW/ACT, your role will play a crucial part in fostering sustainable growth and achieving headcount targets. You will articulate the Lendi Group Broker Value Proposition and ensure an exceptional candidate experience. 

Join us for an exciting full-time contract opportunity for 12 months, with a strong opportunity of extending into a permanent position. 

What you'll do:

• Lead the full recruitment cycle, including contacting enquiries, nurturing leads, and converting prospects into qualified candidates.
• Utilise a variety of channels, including Linked In, Job Boards and Social Media platforms to source potential candidates. Screen applicants to assess their qualifications, experience, and fit for the role/opportunity.
• Maintain an active pipeline of candidates, tracking progress and engagement to ensure timely follow-up and conversion.
• Conduct market mapping exercises to identify key players and potential candidates within the mortgage industry, including passive job seekers and top performers from competitors.
• Ensure a positive candidate experience by promptly responding to all enquiries within 24 hours and maintaining ongoing communication within agreed service level agreements (SLAs). Provide timely updates and feedback to candidates throughout the recruitment process, ensuring transparency and professionalism at every stage.
• Develop and implement conversion strategies to convert leads into qualified candidates, leveraging persuasive communication skills and industry knowledge to overcome objections and secure commitments.
• Organize and participate in recruitment events in collaboration with the state-based sales teams to showcase the opportunities available within Lendi Group and attract potential candidates.
• Work closely with sales teams to understand on-the-ground feedback to feed into recruitment strategies. Provide regular updates on recruitment progress and collaborate on candidate selection.
• Provide regular reports and analysis on recruitment activities, including key metrics, conversion rates, and effectiveness of strategies, to inform decision-making and drive continuous improvement.