Please note: This is a Full Time opportunity and will require travel between Airlie Beach and Bowen.

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us. 

See yourself in our team

As the Customer Banking Specialist Relief supporting Airlie Beach and Bowen area you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts and process applications for credit products  

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes  

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality 

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do 

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make informed financial decisions to achieve their goals.

If this role matches your experience and career goals, apply today!

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

Do work that matters!

Your role exists to make our customer’s lives easier. Whether a customer is buying their first or second home, investing in a property, refinancing, building or renovating, you’re there to deliver the right solutions at the right time.

Our Senior Home Lending Specialists thrive on creating long-lasting relationships as well as proactively creating new relationships. They know how to ask the right questions to deliver appropriate lending solutions and build trust, confidence and advocacy in every interaction.

We are:

You’ll be joining our Mobile Lending Team. We’re always on the go, remotely working and, meeting our customers at a time and place that is convenient to them. Using industry-leading technology, our team provide customers with a seamless banking experience anywhere, anytime.

You are:

• Looking for a relationship based exciting opportunity to build your own brand in the community.
• You’ll be required to travel frequently to meet your customers and put your solid understanding of our products, processes and policies to good use by proactively identifying your customers’ financial needs.
• You’ll have, a strong presence in the local community, building a credible personal brand with your customer base and a strong and active referral partner network.
• As a mobile banker, you’ll be a stickler for detail, ensuring applications are compliant and checks are complete

• The service you provide will be exceptional, giving you the confidence to ask for external referrals from your existing satisfied customers.

Your development:

If you live the values and demonstrate our lending capabilities, we’ll help you find the next step that’s right for you and enable you to be your best to get there.

We’re interested in hearing from people who have:

• A proven track record of delivering exceptional customer service and establishing and maintaining rewarding relationships

• A minimum 2 years’ experience in a residential lending environment and an existing knowledge of Home Lending products and the current responsible lending legislation

• An ability to identify and anticipate customers’ financial needs

• The ability to see the big picture for customers and provide them with holistic solutions.

If this sounds like you apply today!

• You are passionate about helping customers turn their financial dreams into reality

• We are a customer and community focused network of branch colleagues

• Together we can create brilliant customer experiences that matter

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

You will be joining one of our new Multi-Channel Branches!

In addition to the below, as a part of the team at one of our new Multi-Channel Branches, you will utilise a customer centric approach to interact, resolve customer enquires/complaints in person, via telephone or digitally (in a contact centre environment).

• Part Time 22.75 hours based in Moruya Branch

• Monday: 9.00am - 4.00pm

• Tuesday: 9.30am - 1.30pm

• Thursday: 9.00am - 4.00pm

• Friday: 9.00am - 4.00pm

See yourself in our team 

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters 

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.  

More specifically you will:  

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options  
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied  
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes  
• Perform interviews and process applications for personal loans, credit cards and associated products  
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist  
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions  
• Engage with customers by participating in community events and fundraising activities  
• Look out for the safety and wellbeing of your team  
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement  

We’re interested in hearing from people who   

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do 
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs 
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 
• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.   

If this sounds like the role for you then we would love to hear from you. Apply today!    

 “At CommBank we are proud to support flexibility, let’s discuss what this means for you”

Please note – We are seeking Expressions of Interest within these teams for present and future vacancies. Successful candidates will be contacted for a further conversation around suitability.

Impact and Role Contribution:

As a Manager, Controls Assurance, you will join our high performing Chief Controls Office teams and assist in supporting the business to identify, assess and manage the risk inherent in providing a range of operations services to the CBA group.

You will also partner with key stakeholders to deliver insights, utilising analytical skills and complex data. You will need the adaptability to work in a fast-paced environment and the ability to build relationships and work collaboratively with the extended leadership team across Line 2 and Group Audit.

In any given week you will:

• Assist in the Automation strategic pillar in becoming more efficient and effective in both executing assurance and testing, through the innovative use of Automated Assurance Tools, Data Analytics, Continuous Monitoring and Modelling.
• Provide Line 1 assurance through testing complex automated and business controls that support the Bank’s critical business.
• Drive continuous improvement of the controls environment through implementation of continuous control monitoring, automation and control rationalisation.
• Validate and present findings, document test plans, results and conclusions clearly and concisely
• Take ownership of assigned internal customer relationships using strong interpersonal and communication skills, both verbal and written, keeping stakeholders informed of assignments, emerging opportunities where analytics can help achieve desired business outcomes

We're interested in hearing from people who have:

• Experience in a Risk Management, Assurance or Audit environment including the identification, planning, testing and reporting on automated and technology dependent manual controls across various business processes
• Ability to think critically and analytically and use data driven insights to solve problems
• Influencing and consulting skills, with the ability to build relationships with stakeholders at all levels
• Proficient with one of the following tools-Alteryx, Tableau, Power BI, Servicenow as an end user and/or Advanced excel skills  
• Knowledge of Operational and Compliance Risk frameworks

Your qualifications:

• 3 - 5 years of relevant experience.
• Previous experience in financial services (or similar environment), Big 4 and/or risk management highly valued.
• Relevant Tertiary Degree/ Relevant professional accreditations

What’s next?

Our team is looking to connect with Risk professionals who are interested in being part of a high performing, customer-focused and passionate culture to build a simpler, better bank. We welcome you to express your interest and learn more about Risk opportunities. We will be in contact with suitable candidates.

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We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you are interested in.