Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About Our Team 

Datacom's ERP solution is designed to simplify and automate internal business processes, providing a single source of truth for reliable, data-driven decision-making. It offers enhanced visibility into our entire business, allowing for a clear understanding of what is happening across all operations. Additionally, it provides a unified set of tools that enable our employees to focus on value-added activities that support customer-facing functions. Datacom's ERP platform includes various technologies such as NetSuite, Oracle OpenAir, HCM, Boomi Middleware, Microsoft, and Cloud technologies. 

About the Role (Your Why)

As a Principal Engineer (Netsuite) you will provide engineering and support to the company’s ERP team. 

You will also be responsible for but not limited to the following:  

• Provide support to ensure system faults are rectified promptly 
• Develop technical solutions to meet ongoing business requirements 
• Enable users at all levels to perform their jobs effectively 
• Ensure business reports are accurate and provided in a timely manner 
• Support continuous improvement of systems 
• Assist the organisation in the selection, development of and transition to new solutions 
• Build rapport and working relationship with teams within the business at both management and end user level 

What You’ll Bring

• Prior experience with ERP implementation and support.
• At least 3 years of experience with Netsuite consultancy and support.
• Knowledge and experience in Software Development Life Cycle.
• Knowledge and experience in cloud and web application development. 
• Prior experience with integration projects interconnecting different applications. (Especially through web services)
• Ability to translate a functional document/requirement to a technical design.
• Intermediate with these Netsuite modules: SuiteScript, SuiteTalk, SuiteFlow and Advanced PDF/FreeMarker.
• Prior experience in Project Management and HCM applications such as OpenAir and Oracle HCM is an advantage 
• Ability to gather requirements and write an FRD is an advantage
• Ability to do both technical and functional consultancy is an advantage 

Qualifications and Education

• Bachelor’s degree in information technology, Business IT, Computer Science or related disciplines 
• Professional certification in ERP platforms desirable 

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

What you get to do in this role

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

What you get to do in this role

• Design and deploy networks based on business and technical requirements.
• Partner with project and program managers to meet overall timelines and resolution of issues.
• Operate and troubleshoot networks to identify and resolve issues quickly.
• Take a lead role in the engagement and mitigation of outage causing events or issues.
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
• Perform non-critical investigations into functionality that is not working as desired.
• Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
• Review, consult and prepare for planned change introduction to production environment.
• Participate in rotating “on call” schedule with other members of the team including weekends.
• Partner with teams to plan and execute software code upgrades and device maintenance.
• Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
• Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.

Sample first 6-month deliverables

• Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures.
• Deploy capacity into a datacenter based on demand.
• Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages.
• Take ownership of a minimum of two datacenters perform all sustainment engineering functions.
• Partner with the SRE team to identify and solve one network process issue.

As a Senior Signalling Engineer at Omada, your impact will be in the independent design review function including the verification process and the final sign-off of designs. You will utilise your specialist knowledge in rail signalling to deliver technical guidance to signalling teams to contribute to the successful management and delivery of projects for clients. You may also be responsible for leading a team of designers for medium sized to major projects.

In this role, you will:

• Design, check, and conclude independent verification of high-level signalling documentation inclusive of feasibility studies; technical requirements; SOWs; bonding/cable plans; control tables; power calculations etc
• Design, check, and conclude independent verification of infrastructure assets inclusive of trackside signalling infrastructure; train detection systems; SCADA systems; vital/non-vital interlocking systems etc
• Provide technical advice to clients and project stakeholders and teams on interfacing operational systems
• Produce tender documentation
• Lead a team of designers for medium sized to major projects
• Test, commission and maintain signalling systems and associated supporting systems
• Mentor and guide junior signalling engineers and project engineers

About this opportunity

As Reliability Engineer, you will be responsible for improving the reliability and performance of the NSW manufacturing operations, systems, equipment, and processes, (initial focus on the Horsley Park site), with the objective of improving the Overall Equipment Effectiveness (OEE) of the operations. The role involves analysing operational performance, identifying potential improvements in throughput, machine availability, machine efficiency, yield, as well as identifying potential failure modes, and implementing solutions to prevent these failures.

Your key responsibilities will be to:

Design and implement planned, preventive, predictive and proactive maintenance program

Optimize maintenance schedules based on reliability data.

Utilize LEAN, TPM and or RCM methodologies as well as condition monitoring tools and techniques to improve machine reliability and OEE

Identify and implement opportunities for continuous improvement in equipment reliability and performance

Work with cross-functional teams to develop and implement reliability improvement projects.

Promote a culture of continuous improvement within the organization.

Support and promote a learning organisation to solve problems and improve the operations 

Collect and analyze data on equipment performance and failures.

Use statistical analysis to identify trends and areas for improvement

Conduct root cause analysis of equipment failures.

Implement corrective actions to prevent recurrence.

Develop and maintain a database of failure modes and corrective actions

Assist in the development and training of maintenance personnel.

Recommend design changes or modifications to improve reliability and maintainability.

Leadership – provide structure and direction on KPI’s relevant to a proactive maintenance function through Continuous Improvement. CMMS and Lean principles

Assess risks associated with equipment and process failures.

Develop and implement risk mitigation strategies.

Ensure all reliability and maintenance activities comply with industry standards and regulatory requirements.

Maintain accurate documentation of maintenance and reliability activities

Develop and update reliability and maintenance procedures.

Management of site legislative compliance, e.g. fire systems, EPA, DG

Your skills and experience

To be successful in this role, you’ll have:

• An Engineering and Maintenance Leadership background in a high-speed contract manufacturing environment
• Proven design and implementation of Continuous Improvement projects with a high-speed manufacturing environment with Lean or TPM manufacturing principles
• Proven Leadership experience of both staff, contractors, and suppliers
• Strong analytical and problem-solving skills.
• Proficiency in statistical analysis and reliability modelling.
• Knowledge of Reliability Centred Maintenance (RCM),  preventive and predictive maintenance techniques.
• Excellent communication and interpersonal skills.
• Proficiency in relevant software applications (e.g., reliability analysis software, CMMS).