IT Helpdesk Level 2 | Global Real Estate Company | 4-Month Contract Your new company My client is the global leader in real estate services and investment. Their extensive portfolio and commitment to excellence have established them as pioneers in providing integrated solutions. They are looking for a level 2 Helpdesk / Field services technician to join their team in Sydney. Your new role As an IT Helpdesk Technician, Level 2, you will be at the heart of the IT operations, ensuring that their internal systems run smoothly and efficiently. Your responsibilities will include:
Providing Level 2 technical support for end-users.
Troubleshooting a variety of software and hardware issues.
Responding to helpdesk tickets in a timely and professional manner.
Escalating complex issues to the appropriate teams.
Maintaining detailed records of user requests and resolutions.
Assisting with system upgrades and patches.
Collaborating with team members to improve support processes
What you'll need to succeed
Proven experience in IT support or a similar role.
Strong knowledge of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Excellent problem-solving and communication skills.
A customer-oriented approach.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are advantageous.
What you'll get in return
Competitive hourly rate.
A dynamic and supportive work environment.
Access to the latest technology and tools.
The chance to be part of a company that is shaping the future of real estate.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
Providing Level 2 technical support for end-users.
Troubleshooting a variety of software and hardware issues.
Responding to helpdesk tickets in a timely and professional manner.
Escalating complex issues to the appropriate teams.
Maintaining detailed records of user requests and resolutions.
Assisting with system upgrades and patches.
Collaborating with team members to improve support processes
What you'll need to succeed
Proven experience in IT support or a similar role.
Strong knowledge of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Excellent problem-solving and communication skills.
A customer-oriented approach.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are advantageous.
What you'll get in return
Competitive hourly rate.
A dynamic and supportive work environment.
Access to the latest technology and tools.
The chance to be part of a company that is shaping the future of real estate.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
