What you get to do in this role
- Design and deploy networks based on business and technical requirements.
- Partner with project and program managers to meet overall timelines and resolution of issues.
- Operate and troubleshoot networks to identify and resolve issues quickly.
- Take a lead role in the engagement and mitigation of outage causing events or issues.
- Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
- Perform non-critical investigations into functionality that is not working as desired.
- Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
- Review, consult and prepare for planned change introduction to production environment.
- Participate in rotating “on call” schedule with other members of the team including weekends.
- Partner with teams to plan and execute software code upgrades and device maintenance.
- Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
- Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.
Sample first 6-month deliverables
- Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures.
- Deploy capacity into a datacenter based on demand.
- Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages.
- Take ownership of a minimum of two datacenters perform all sustainment engineering functions.
- Partner with the SRE team to identify and solve one network process issue.
