Procore Technologies is a leading construction management platform. Our services connect every project contributor with solutions built specifically for the construction industry across all segments. We are transforming the construction industry by improving the lives of construction professionals through innovative technology supported locally in Australia with over 160 employees. 

Exciting Developments in Australia and New Zealand

Procore is enhancing its services in the ANZ region with the introduction of a new Data Zone in New Zealand and an Application Zone in Australia, both coming in 2025. Customers will benefit from greater control over their data, application hosting location, and a more seamless experience when managing construction projects. These enhancements reflect our ongoing commitment to providing a consistent and reliable platform for data storage and application processing experience here in the ANZ region.

Role Summary

We are seeking an experienced Enterprise Account Manager to join our expanding team in the ANZ region. In this role, you will have the exciting opportunity to drive growth and shape the future of construction technology in Australia and New Zealand. Your responsibilities will include increasing adoption of Procore's solutions, expanding market penetration across top enterprise accounts, and building lasting relationships with key stakeholders in the construction industry

Key Responsibilities:

• Cultivate and maintain strong relationships with enterprise clients in the ANZ region.
• Identify and capitalise on opportunities to expand Procore's solutions within existing accounts and new prospects.
• Leverage your understanding of construction processes to align Procore's offerings with clients' specific needs.
• Serve as a trusted adviser by understanding clients' business objectives and demonstrating how Procore's technology can achieve their goals.
• Collaborate with internal teams to deliver customer success and influence product enhancements.
• Provide regular forecasts and updates on account status, growth metrics, and market trends in the ANZ region.

Qualifications:

• Minimum of 7 years in technology sales or business development, preferably with experience in SaaS solutions for the construction industry in large Enterprise clients
• Strong understanding of construction industry practices, workflows, and technology adoption in Australia and New Zealand.
• Exceptional communication, negotiation, and presentation skills with a proven track record of exceeding sales targets.
• Self-motivated, proactive, and results-driven with a passion for innovation in construction technology.

Location of Job: Sydney, NSW

Work Location Requirements: Hybrid, two days on-site in Sydney (Mondays and Thursdays) rest of the week working from home.

The Role

As Customer Success Manager, you will be responsible for the successful delivery of our clients’ campaigns.

You will be managing client relationships and guaranteeing successful customer campaign delivery by providing answers to key business questions around promotional activities, category, range, and overall retail strategy. You will act as a ‘maestro’, prioritizing our campaign pipeline, defining KPIs to track, supervising our team of consultants and data reviewers, and delivering actionable insights based on data collected by our crowd.

You will play a central role in our Go-To-Market team, guaranteeing you exposure to our most strategic topics and will be working hand in hand with the sales, community management and tech teams.

If you have a deep understanding of the key sales drivers of the FMCG and Retail industry, a flair for relationship management, an analytical mind and thrive in a fast-paced environment, then this role is for you.

Essential Functions

 As part of your daily duties, you will oversee our clients’ campaigns from start to end. This includes:

• Client management: manage your own portfolio of clients; build and maintain positive working relationships with senior client stakeholders.
• Analytics and Insight generation: able to answer clients' strategic questions based on the data captured by our crowd, including both defining the way we collect the data and performing the analytical work required to extract and storyline valuable insights for top tier FMCGs and retailers.
• Project management and delivery: able to juggle multiple complex project requirements to positively impact the P&L of each campaign. You will be monitoring campaign progress and results and take appropriate actions to meet client deliverables and deadlines Your role will involve leading cross-functional teams and collaborating closely with the operations team to deliver exceptional results. By maintaining the highest standards of quality, accuracy, and consistency in our data, you will play a crucial role in maximizing client satisfaction and demonstrating the full capabilities of Wiser.
• Business Development & Growth: You will play a crucial role in ensuring that client expectations are not only met but exceeded. This involves not just maintaining strong relationships, but also proactively identifying opportunities to expand our partnership with each account across new business units, markets, and solutions. Your role requires strategic thinking and exceptional relationship-building skills. As the Customer Success Manager, you will be pivotal in driving client satisfaction and securing recontracting by leveraging these opportunities for growth and collaboration.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Location of Job: Sydney, NSW

Work Location Requirements: Hybrid, two days on-site in Sydney (Mondays and Thursdays) rest of the week working from home.

The role

We are seeking a passionate Junior Community Manager to oversee the B2C aspect of our Snooper App. Your role will involve expanding and managing our digital community of Snoopers globally to meet client objectives and collect real-time point-of-sale data. Key responsibilities include:

• Recruitment: Build and grow our Snoopers community in various markets (e.g., Australia, New Zealand, Japan, Thailand, Korea). Implement and optimize paid advertising strategies and explore creative recruitment methods.
• Activation: Ensure maximum completion of client missions by leveraging notifications, direct mailing, and newsletters. Develop and execute a completion strategy daily.
• Engagement: Maintain community interest through contests, creative content, and active social media presence. Utilize platforms like Facebook, YouTube, and newsletters to boost engagement and reduce churn.
• Support: Provide exceptional user support by managing the customer service desk and implementing tools to minimize support requests.
• Analytics: Use data to track and improve community KPIs, enhance user activity, and refine recruitment efforts. Collaborate with the Product & Tech team to suggest features that positively impact community performance.

We have an outstanding opportunity to join our Front Office team as a Duty Manager! 

The role reports directly to the Front Office Manager and to the Director of Operations your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments as required
• Management of roster, costings and forecasting
• Professional development of Guest Service Agents to ensure strong succession planning
• Involvement in and management of setting KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.
• You are naturally a confident person who is able to approach people and initiate conversation.
• You are able to manage your time and can handle juggling numerous tasks at once and have experience. 

At H&M Group, we are here to inspire people around the world to express their personality through fashion and design by making a more sustainable lifestyle exciting and accessible for everyone – regardless of style or budget. To get there, we have set the 2030 Goals for People, Planet and Growth, ensuring that we can continue leading our industry towards a sustainable future and creating long-term profitable growth.  

In the coming years we focus on elevating the full H&M experience in the eyes of the consumers through Product, Experience and Brand, guided by our Brand Plan. Do you want to be part of making us succeed? 
 
The AUNZ team are taking the next steps to accelerate towards our brand direction by reshaping our operations. To achieve our ambitions, deliver on our goals and create value for our customers, our colleagues play a key role. With clarified roles and responsibilities, we continue to execute with speed and adapt to the changes in the world around us.  

As the Expansion Manger you lead a team consisting of a Lease Manager, Legal Counsel and Expansion Controller and co-lead a team of C&F Managers. You set strategy and targets for growth, portfolio management - and negotiation for the sales market and are responsible for budgets, P&L's and sales forecasts within the sales market. You set a foundation for collaboration and alignment across expansion functions on strategy and projects.

Key responsibilities: 

Leading the team

• Create conditions to enable performance of teams and individuals. 
• Identify and develop talents in order to build (future) organisation and diverse teams. 
• Strengthen teamwork and foster cross functional collaboration. 

Strategy and Targets

• You create the expansion strategy and portfolio management plan for the sales market.
• You have the ownership of the financially and commercially healthy portfolio and new project performance.
• Have the customer in focus in the expansion strategy and location selection.
• Have a good understanding of the leasing, legal and the real estate market and secure that all strategy, negotiations and contract execution is in line with company, legal and ethical standards.
• You plan weekly, quarterly and yearly activities taking into consideration local and regional deliverables.

Budget, P&L and Sales

• You secure that all projects meet their sales, cost and investment budgets.
• You have responsibility for the profitability and the occupancy cost level of the portfolio and take the relevant actions to secure the financial health of the portfolio long term. 
• You follow up on all new projects’ sales and cost and draw learnings for future projects and budgeting.

Collaboration

• You work in close collaboration with the Regional Head of Expansion to set and implement the strategy in your market.
• Secure high professionalism of teams in your market by giving clear feedback on development areas, providing ideas and promoting cross-department and cross-brand collaboration.
• You work in close collaboration with the Regional Expansion Manager to secure the best overall result for the business.