This role is pivotal in leading a team of Claims Consultants, Claims Service Consultants, and Officers to deliver an outstanding claims experience, in line with TAL's claims philosophy, procedures, and risk management framework.

You will focus on delivering a market-leading customer experience while effectively managing risk and ensuring regulatory compliance. This will be achieved through strong operational discipline, portfolio management, stakeholder engagement, and building capability within the team. Additionally, you will handle escalated issues and customer complaints, ensuring outcomes that align with TAL's claims philosophy.

Key Responsibilities:

• Champion Process Improvement: Drive localized process enhancements and lead effective change management initiatives to embed improvements within the team, ensuring best practices in claims handling.
• Contribute to Strategic Projects: Support departmental and company-wide projects as required, ensuring alignment with TAL’s goals.
• Stay Informed: Keep up-to-date with life insurance guidelines, processes, and policy changes, ensuring our claims handling and service approach reflects industry best practices and TAL’s standards.
• Ad-hoc Duties: Perform other tasks as required to support the team and the business.

Simple Machines – Job Ad – Senior Delivery Manager
Position: Senior Delivery Manager
Location: Sydney, Australia
Travel: Potential travel within ANZ
Simple Machines. Data Engineered to Life™

Simple Machines is a leading independent boutique technology firm with a global presence, including teams in London, Sydney, San Francisco, and New Zealand. We specialise in creating technology solutions at the intersection of data, AI, machine learning, data engineering, and software engineering. Our mission is to help enterprises, technology companies, and governments better connect with and understand their organisations, their people, their customers, and citizens. We are a team of creative engineers and technologists dedicated to unleashing the potential of data in new and impactful ways. We design and build bespoke data platforms and unique software products, create and deploy intelligent systems, and bring engineering expertise to life by transforming data into actionable insights and tangible outcomes.

We engineer data to life™.

The Role:

Simples Machines are seeking a Senior Delivery Manager to join our growing Sydney team.

Our Delivery Managers are crucial to the success of our client engagements. You will be comfortable managing large technology projects and enjoy working as part of a team of senior experts solving challenging problems. 

Responsibilities:

• Stakeholder Management: Building and maintaining strong relationships with clients and internal stakeholders, ensuring clear communication and alignment of project objectives.
• Leadership: Leading cross-functional teams of software engineers, designers, and QA specialists to deliver high-quality software solutions.
• Outcome and Value: collaborating closely with clients to gather requirements, define project scope, and ensure outcomes are aligned with business objectives.
• Planning: developing and managing detailed project plans, timelines, and deliverables to ensure project goals are met on time and within budget.
• Commercial Engagement: Define and manage the project scope through detailed Statements of Work. Act as the primary liaison between internal and external stakeholders, ensuring clear communication of project progress and expectations. Take overall responsibility for overseeing client projects, ensuring that they align with the company's goals and are delivered successfully.
• Risk management: Identifying potential risks and owning mitigation strategies to ensure project success.
• Process improvement: Identify ways to improve how Simple Machines deliver for the client and take ownership of the implementation of those improvements.
• Efficiency of delivery: work with the Simple Machines and client teams to identify and resolve issues and inhibitors to success. Take accountability of the team’s velocity.
• Expertise and advisory: build a deep and technical understanding of the client’s business and the work Simple Machines are delivering. Use that knowledge to become a trusted and reliable advisor to the client team.

Ideal Skills and Experience:

• Expert level understanding of software development processes, including Agile, Scrum and Waterfall/Fixed Price.
• Understanding of time reporting against projects and time tracking/burndown of time against budgets.
• Proficiency in project management tools such as Jira, Trello, or Asana.
• Excellent problem-solving abilities and a proactive approach to identifying and addressing project challenges.
• Exceptional communication skills, with the ability to convey technical concepts to non-technical stakeholders in written and verbal form.
• Experience in managing multiple projects simultaneously, with a track record of delivering successful outcomes.
• Ability to adapt to rapidly changing environments and manage competing priorities effectively.

Professional Experience and Qualifications

• 5+ years of experience in technical project management, software delivery, or a similar role within a software engineering consultancy or technology-driven organization.
• Proven experience in leading and managing software development teams, with a focus on delivering high-quality solutions.
• Demonstrated ability to build strong relationships with clients, stakeholders, and team members.
• Strong organizational skills, with a keen attention to detail and the ability to manage complex project dependencies.
• Familiarity with current industry trends and emerging technologies in software engineering.

What We Offer in the Sydney:

Salary: Competitive salary and benefits package.

Annual Leave: 4 Weeks Standard + Public Holidays

Your Day - No Questions Asked: One additional day off per year, no explanation required!

Regular Lunches: Lunch provided to meet all team dietary requirements in Sydney office Monday, Wednesday, Friday.

Professional Development: $1,500 annual budget for training, courses, and conferences, with potential for additional funding.

Certifications: $2,500 annual budget for certifications and related courses.

Company Sick Leave: 10 days per annum.

Antenatal Support: Paid time off for antenatal appointments, including classes recommended by health professionals.

Snack Bar: We connect around the amazing snack bar and coffee machine!

Join Us:

Simple Machines is a diverse and globally distributed team of individual talents. Everyone in the firm is among the best at what they do. That’s why they’re here. We have a collective obsession with the future and a passion to create real change through technology. If you’re someone who’s as passionate as we are about building a world-class technology company specialising in engineering for data, you’ll fit right in.

The Manager, Customer Solutions will lead a dedicated team in delivering critical customer remediation activities. This includes conducting root cause analysis and developing rectification strategies while collaborating closely with key stakeholders to drive the implementation of remediation initiatives. These initiatives, which include identified remediation and operational resilience projects, will be executed in alignment with TAL’s commitment to outstanding customer outcomes and our Customer philosophies within the risk management framework.

In this role, you'll also support the business in meeting its responsibilities under TAL's risk frameworks and processes. Additionally, you’ll play a pivotal role in analysing and implementing various identified risk and compliance initiatives, ensuring we continue to uphold the highest standards across the organisation.

So, who is Till Payments?

Till Payments is a division of Nuvei (Nasdaq, TSX:NVEI). Focused on creating next-generation payment solutions designed to accelerate business. The payments game is always evolving and Till is staying one step ahead, building world-class technology paired with local service to support customers.

 As we integrate with Nuvei, we pledge to stay true to our roots and deliver even greater value to our merchants and partners.

Let’s talk about the role you’ll play towards our success

No two days in a high growth scale up are the same, but these will be your key responsibilities:

• Hands up Management & Ownership of all Data Platform Assets (Azure Synapse, Azure SQL, Azure ADF, PowerBI & related services)
• Continuous Improvement
• Release Management
• Performance & Optimisation Monitoring
• Team Management
• Catalog Management
  

Who are you, and what experience will you bring?

• 7 Years+ Industry Experience
• Sound Proficient Demonstrated knowledge within
• ADF
• Synapse, Azure SQL & Azure DWH
• Azure DataLake
• Azure Analytics
• Data Integration Tools
• Power BI
• Data Modelling
• ETL
• Data ingestion, Integrity & Data Quality

And here’s why we think you’ll love working at Till:

• A dynamic, inclusive, and supportive work environment that fosters collaboration, innovation, and creativity.
• Opportunities for career advancement and growth, with a strong focus on internal promotions and employee development and the option to move within Nuvei’s global network
• Employee recognition and reward programs, acknowledging outstanding performance and contributions to the company.
• By joining our organisation, you will be part of a forward-thinking team that values your expertise and is committed to your personal and professional growth. 
  

Till Payments is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace.   

  LI-SR1

#LI-HYBRID

ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.

The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.

Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

• Comfortable presenting to all levels of management, including C-Level stakeholders.     
• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

Nine Plus is a national sales team within Nine. The Nine Plus team connect the country’s 40,000 small to medium enterprises (SMEs) with:

• Nine Television (9HD, 9Gem, 9Go, 9Life, 9Rush, 9Now)
• Nine Radio (2GB, 3AW, 4BC, 6PR)
• Nine Publishing (The Sydney Morning Herald, The Age, The Australian Financial Review, The Sun Herald, Domain, Good Weekend, Sunday Life, Traveller and many more)
• Nine Digital (9news.com.au, nine.com.au, smh.com.au, afr.com.au, caradvice.com.au, 9Honey.com.au and many more

The role of Senior Business Manager-Nine Plus is to work closely with the Group Business Director - with key tasks in achieving revenue targets.

ROLE RESPONSIBILITIES:

• Meet or exceeding your budget each month, quarter and year
• Be committed to over achieving both your individual and the team’s monthly revenue targets
• Represent the Nine Plus brand within the market, having a strong and reputable market presence
• Clear understanding of all of Nine’s wider products spanning Broadcast, Publishing, Radio and Digital
• Present a minimum of 5 weekly pro-active ideas and strategies to generate new business
• Other duties as reasonably required

About Us

Gradability is Australia’s largest dedicated graduate employability specialist. Our focus is on enhancing the employability and employment outcomes for domestic and international graduates. We are proudly part of the SEEK and OES family of businesses. Since 2008, we have helped over 35,000 graduates start their professional careers in Australia through our Professional Year Programs (offered under the Performance Education brand) and various partnerships with universities and higher education providers. Our dedicated Placements Team partners with over 11,500 Host Companies to secure the right internships for our students, leading to over 40% of our students receiving job offers directly from their internships.

Position: Market Manager

Reporting to: Head of Sales

Role Overview

We are seeking a customer-centric relationship builder to join our Sales Team as Market Manager. This person will be responsible for achieving and exceeding sales targets in terms of volume and value within agreed markets, as well as expanding the current pool of active agents and sales channels through proactive business development activities. In addition to cultivating customer satisfaction and retention through consistent messaging and expedient and high quality service, the Market Manager will also be a leader within the immediate team as well as the broader organisation to drive co-operative strategies for the betterment of the business.

Professional Competencies

To be successful in this role you will have:

• 3+ years' experience in Sales Agent Management; experience in education Sales Agent Management is a bonus.
• Proven experience and demonstrated success in consistently exceeding sales targets through Sales Agents.
• Proven experience of strong relationship building and management with existing and new Sales Agents.
• Demonstrated analytical and problem solving skills, combined with the ability to generate practical and effective solutions.
• Strong business acumen and a track record of successfully driving sales growth and profitability.
• Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both internal and external audiences.
• Knowledge of the international education landscape and Australian skilled migration policies are highly regarded but not essential.

Why Join Us?

• Be part of a passionate team dedicated to revolutionizing graduate employability.
• Work in a supportive and collaborative environment.
• Opportunities for professional growth and development.
• Make a meaningful impact on the careers of thousands of graduates.

How to Apply

If you are ready to take on this exciting challenge and make a significant impact on graduate employability, we would love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you are the perfect fit for this role.