• Be uniquely you, come as you are!
• We currently have two opportunities available.
• 1x 6 Month and 1x 12 Month fixed term positions available!

As the My Dan Murphy’s Loyalty Specialist, you will be responsible for managing the customer benefits and operations of the My Dan’s loyalty program, working horizontally across the Marketing team and the wider business embed the program consistently across the business and drive initiatives to grow and retain the member base.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Partner with the Senior Loyalty Marketing Manager to build and develop the My Dan’s program, customer value proposition and cross-channel customer experience for members.
• End to end project management in creating the calendar of commercial & engaging loyalty activities in partnership with channel owners, including in-store/point-of-sale, email/lifecycle marketing and digital/performance media.
• Develop the creative briefs and communications with all internal stakeholder (Marketing, Event, Operations etc) and channel agencies to ensure clarity of the My Dan’s message across marketing activity.
• Lead the execution of our offers capability in partnering with our Product owners, including setting up offers, audience selection, creative briefing & post analysis.
• Lead post campaign reviews on market performance and internal effectiveness against key success measures.
• Supporting the broader marketing team through delivery of loyalty activity aligned to brand framework, business priorities and the overarching campaign strategy.
• Acting as the program champion/subject matter expert to embed the program in the business to build awareness and drive consistency in execution across all touchpoints.
• Acting as the main day-to-day point of liaison between the Loyalty team and the Store/Online/Operations/Tech teams, supporting on team member development, program advocacy and operational matters relating to customer queries.
• Lead the day to day management of loyalty operations & logistics including card and collateral design/production with internal stakeholders and external agencies.
• Support the Senior Loyalty Marketing Manager partnering with endeavourX Product Owners to develop strategy & implementation of ongoing Proofs of Concept around new loyalty initiatives; inclusive of strategy, customer experience, operations roll out and tech platforming.
• Measurement and reporting of loyalty KPI; supporting with analysis and trends of membership base inclusive of circulation through the business. 
• Bring cross functional teams together and coordinate a regular operating rhythm to ensure the successful delivery of actions to timelines and resolve any misalignment in planned activity.
• Manage marketing financials for loyalty activity including managing the budget, raising purchase orders, updating the spend tracker, and managing financials/invoices with external suppliers.  
• Role model the Dan Murphy’s Values and Ways of Working.
   

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions.

What you will be doing:

In this Product Management role, you will be responsible for building and launching new products for the rapidly evolving fintech industry. You will benefit from our substantial investment in research and development as you work towards advancing the way the world pays, banks, and invests. Your duties will include managing the life-cycle planning activities for the delivery of new products and ensuring that any changes in market and business priorities are reflected. As a member of the Global Product Management team for the Modern Core Banking platform, your focus will be on expanding into international markets for Tax and Regulatory purposes.

As part of this role, you may be responsible for product enhancements related to International Components and Country compliance. The International Product Manager provides thought leadership and roadmap updates to Implementation teams, Sales teams, and third-party vendors for international markets.

• Defining a product strategy and roadmap that aligns with the product vision
• Gathering, managing, and prioritizing market/customer requirements
• Act as a customer advocate by articulating their needs and business requirements
• Working closely with engineering, sales, marketing, and support to meet business requirements and customer commitments.
• Demonstrate functional and technical product knowledge in various forums
• Assist Product Owners, Engineering leadership, and Implementation teams with prioritizing and executing the feature backlog.
• Managing key vendor relationships, collaborating with senior management, and completing business scope documents.
• Providing support and enablement to key functions in the operational value stream to ensure the full value of every release is realized.

What you bring:

• 7-10 years’ experience in Product Management/Owner roles with a focus on delivering complex projects
• Sound knowledge within core banking, in particular Deposits, Integration, Reporting products
• Solid experience in global banking markets
• General business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence.
• Understanding of Agile methodology
• A bachelor’s in business or marketing or the equivalent experience.

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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