We're seeking an experienced Senior Product Manager to join our team and own the discovery and prioritisation of opportunities in data platform, analytics platform, and machine learning platform, ensuring alignment with our business goals and exceeding user expectations. You will play a crucial role in defining and driving our data & analytics strategy, where robust prioritisation and discovery practices drive innovation and growth.

Key Responsibilities:

• Drive product management in Data & Analytics in collaboration with the Head of Data & Analytics.
• As part of our Product team you will contribute to shaping Montu’s product practice and mentor other Product Managers.
• Influence goal setting, key decisions, and priorities to ensure alignment with strategic objectives.
• You’re an expert in change management, and will be an agent for change in our processes and product
• Drive the prioritisation of core data capabilities, features, enhancements, and bug fixes based on business impact and user needs.
• Develop and communicate clear product strategies that align with business goals and market opportunities.
• Lead the discovery and prioritisation of new product opportunities through data analysis, market research, and user feedback.
• Apply first principles thinking and analytical rigour to identify root causes and innovative solutions to complex problems.
• Collaborate closely with cross-functional teams including engineering, design, marketing, data analytics, delivery & business stakeholders to translate insights into actionable product concepts and solutions.
• Ensure successful execution of product initiatives, from ideation through to launch and iteration.
• Measure and communicate product performance metrics and insights to stakeholders, ensuring transparency and alignment across the organisation.
• Track anticipated value of initiatives vs realised value and communicate impact of the work done throughout the business 
• Become an authority within the organisation on product-related topics, contributing to strategic discussions and decision-making.

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

As the Operations Information Management Specialist, you will support our Operations team in managing the ongoing operations and support of our Data Centres. You will enhance operational efficiency, service quality, and data management practices, driving continuous improvement initiatives and optimising processes.

Reporting to the Operations Centre of Excellence Manager, you will collaborate across various CDC disciplines to maintain high standards of documentation integrity and facilitate smooth operational workflows. Additionally, you will manage our Operations Information environment and standardise formats and structures across all DC operations sites.

Key Accountabilities:

Operations Systems Support: Manage daily system operations, troubleshoot and resolve issues, provide user support, and deploy system updates while analysing processes for improvement.

Document Management System Implementation: Develop and maintain a document tracking system, organise and secure documents, enforce control policies, maintain standards, and ensure compliance.

Document Reviews and Approvals: Set and coordinate standards for document creation, review, and approval, addressing feedback and ensuring quality compliance.

Communication, Training, and Support: Create and update user guides and training materials, deliver training sessions, provide technical support, and communicate effectively with stakeholders.

Monitoring and Reporting: Track document status, generate activity reports, and align document management practices with organisational goals.

About you: 

This role is ideal for someone with a strong background in information management, a keen eye for detail, and experience in complex environments. As CDC experiences a period of growth and development, this position will be crucial in enhancing existing operational workflows and implementing new systems and processes.

Experience:

• Strong technical skills with a solid understanding of Microsoft tools and information management software.
• Experience in data management, document control, or information systems administration.
• Proficiency in database applications and excellent problem-solving and analytical abilities.
  

Desirable skills:

• Strong technical skills, with a clear understanding of Microsoft Dynamics, SharePoint, and other SaaS systems, including proficiency in SQL, JavaScript, HTML, CSS, and RESTful APIs. 
• Microsoft Dynamics certifications (e.g., MB-300, MB-310, MB-320). 
• Developed skills in document control, data management, and information governance specific to data centre operations.
  

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

How to Apply:

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

The Knowledge Management Specialist is responsible for creating clear, concise and accurate content for knowledge articles in ServiceNow for various audiences, including users, developers, and other internal stakeholders. This includes review of existing collateral on the Intranet, policies, user guides, training materials, standard operating procedures, and other documentation for migration to Knowledge articles. The Knowledge Management Specialist must be able to understand complex technical information and communicate it clearly and effectively to a non-technical audience.

They have a high attention to detail, can think strategically and creatively to solve briefs, can work collaboratively with stakeholders from across the Rest business, and have a natural flair for creativity.

Key Accountabilities/Responsibilities

• Research, write and edit knowledge articles, including the review of user manuals, installation guides, technical specifications, , and other documentation for suitable contents.
• Migrating existing Knowledge Base Articles from legacy system (Kentico 9) to ServiceNow Knowledge Management.
• Work closely with subject matter experts to gather information and understand technical concepts
• Ensure consistency and accuracy of technical content across all documents
• Collaborate with cross-functional teams to ensure documentation meets the needs of its intended audience
• Use appropriate formatting, illustrations, and multimedia to enhance documentation in compliance with branding guidelines
• Create high quality and effective copy for Rest staff (and where relevant for employers) that is consistent with the Rest brand strategy
• Work in conjunction with the Rest Branding Team to creatively solve briefs in a differentiated, innovative and effective way

Join our dynamic Finance team on a 12 month contract, where you will play a crucial role as a Management Accountant. We are looking for a dedicated professional to empower our team of Project Accountants, drive a high-performing culture, and contribute to our global impact.

• Collaborate with Project Accountants, Project Managers, and Business leaders to achieve optimal financial outcomes.
• Provide financial leadership and instill accountability across Project Controls and Operational Finance functions.
• Support project-related tasks including set-up, maintenance, invoicing, revenue recognition, cash position, ETC, project forecasting, and project analysis.
• Ensure accurate project costing and forecasting within the ERP system.
• Produce monthly revenue recognition reports in collaboration with Project Managers.
• Lead the billing process, including generating prebills, billing maintenance, and invoice generation.
• Drive positive working capital outcomes and provide regular insights to leadership, including weekly cash forecasts.
• Act as the key business partner for Project Managers, providing project finance support and solving complex financial issues