About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

As the Operations Information Management Specialist, you will support our Operations team in managing the ongoing operations and support of our Data Centres. You will enhance operational efficiency, service quality, and data management practices, driving continuous improvement initiatives and optimising processes.

Reporting to the Operations Centre of Excellence Manager, you will collaborate across various CDC disciplines to maintain high standards of documentation integrity and facilitate smooth operational workflows. Additionally, you will manage our Operations Information environment and standardise formats and structures across all DC operations sites.

Key Accountabilities:

Operations Systems Support: Manage daily system operations, troubleshoot and resolve issues, provide user support, and deploy system updates while analysing processes for improvement.

Document Management System Implementation: Develop and maintain a document tracking system, organise and secure documents, enforce control policies, maintain standards, and ensure compliance.

Document Reviews and Approvals: Set and coordinate standards for document creation, review, and approval, addressing feedback and ensuring quality compliance.

Communication, Training, and Support: Create and update user guides and training materials, deliver training sessions, provide technical support, and communicate effectively with stakeholders.

Monitoring and Reporting: Track document status, generate activity reports, and align document management practices with organisational goals.

About you: 

This role is ideal for someone with a strong background in information management, a keen eye for detail, and experience in complex environments. As CDC experiences a period of growth and development, this position will be crucial in enhancing existing operational workflows and implementing new systems and processes.

Experience:

• Strong technical skills with a solid understanding of Microsoft tools and information management software.
• Experience in data management, document control, or information systems administration.
• Proficiency in database applications and excellent problem-solving and analytical abilities.
  

Desirable skills:

• Strong technical skills, with a clear understanding of Microsoft Dynamics, SharePoint, and other SaaS systems, including proficiency in SQL, JavaScript, HTML, CSS, and RESTful APIs. 
• Microsoft Dynamics certifications (e.g., MB-300, MB-310, MB-320). 
• Developed skills in document control, data management, and information governance specific to data centre operations.
  

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

How to Apply:

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

The Knowledge Management Specialist is responsible for creating clear, concise and accurate content for knowledge articles in ServiceNow for various audiences, including users, developers, and other internal stakeholders. This includes review of existing collateral on the Intranet, policies, user guides, training materials, standard operating procedures, and other documentation for migration to Knowledge articles. The Knowledge Management Specialist must be able to understand complex technical information and communicate it clearly and effectively to a non-technical audience.

They have a high attention to detail, can think strategically and creatively to solve briefs, can work collaboratively with stakeholders from across the Rest business, and have a natural flair for creativity.

Key Accountabilities/Responsibilities

• Research, write and edit knowledge articles, including the review of user manuals, installation guides, technical specifications, , and other documentation for suitable contents.
• Migrating existing Knowledge Base Articles from legacy system (Kentico 9) to ServiceNow Knowledge Management.
• Work closely with subject matter experts to gather information and understand technical concepts
• Ensure consistency and accuracy of technical content across all documents
• Collaborate with cross-functional teams to ensure documentation meets the needs of its intended audience
• Use appropriate formatting, illustrations, and multimedia to enhance documentation in compliance with branding guidelines
• Create high quality and effective copy for Rest staff (and where relevant for employers) that is consistent with the Rest brand strategy
• Work in conjunction with the Rest Branding Team to creatively solve briefs in a differentiated, innovative and effective way

Join our dynamic Finance team on a 12 month contract, where you will play a crucial role as a Management Accountant. We are looking for a dedicated professional to empower our team of Project Accountants, drive a high-performing culture, and contribute to our global impact.

• Collaborate with Project Accountants, Project Managers, and Business leaders to achieve optimal financial outcomes.
• Provide financial leadership and instill accountability across Project Controls and Operational Finance functions.
• Support project-related tasks including set-up, maintenance, invoicing, revenue recognition, cash position, ETC, project forecasting, and project analysis.
• Ensure accurate project costing and forecasting within the ERP system.
• Produce monthly revenue recognition reports in collaboration with Project Managers.
• Lead the billing process, including generating prebills, billing maintenance, and invoice generation.
• Drive positive working capital outcomes and provide regular insights to leadership, including weekly cash forecasts.
• Act as the key business partner for Project Managers, providing project finance support and solving complex financial issues

What a Sr Product Manager does at Visa:

Our Product team are building the subject matter expertise for the products in their remit. You will work with the broader product team to identify , prioritize and execute on the biggest customer problem or business opportunity, aligned with our overarching strategy and mission. You will have ownership over your product and problem space and will drive activities that are critical for its success as part of our roadmap.

In this role you will:

• Support the product management lifecycle focusing on analysing, positioning, packaging, promoting, and optimising our products and solutions with our clients and users.
• Build strong relationships with external and internal stakeholders and liase with cross functional teams globally and regionally
• Help establish Visa as a partner of choice and enable product propositions to embed Visa products and solutions in the payments ecosystem.
• Support the definition of the product vision and roadmap for our market to deliver best in class product experiences tailored for our market and customers.
• leverage insights specific to products to ensure right sales opportunities are prioritized and executed.
• Help drive success to achieve the product goals including but limited to owning focused activities against priorities and working across functional teams and clients to deliver outcomes  

Why this role is important to Visa

One of the many reasons Visa’s Network consistently brings leading payment products and platforms to market is because of the collaborative work we do in Product Management. Our team works closely with regional and global product owners, etc. to help design and develop solutions that best fit the needs of our clients, partners and users in the Australia, New Zealand & South Pacific market.

Our client’s success is our success. And you make it happen 
 
Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP (New Payments Platform), buy now, pay later, and open banking.  
 
Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it… often, in months, not years.  
 
We are looking for a Product Manager to join our Open Banking team.  

Open Banking refers to the application of the Consumer Data Right (CDR) to the banking sector. Significant resources are required to build, maintain and uplift the technical platforms and operational processes that underpin CDR. As a reliable CDR partner, Cuscal provides the infrastructure and connectivity solutions businesses need to connect to this open data ecosystem. 

Cuscal has leveraged nearly 60 years of experience managing sensitive payments data, to create solutions that help businesses comply with CDR. These include data holder, data recipient and data holder production verification testing.  

About the Role: 

• Design value propositions that differentiate Cuscal’s position in the market  

• Ensure that there are clearly defined product requirements, SLAs aligned to market needs, pricing models and distribution channels. 

• Manage the integration of new product development or product change into existing processes.  

• Evaluate product competitiveness to enhance business impact and product profitability. 

• Ensure that all products, services, and activities are compliant with all forms of regulation, legislation and/or policies.   

• Clearly understand the relationship between the clients and Cuscal and take every opportunity to enhance the relationship with our clients. 

• Monitor projects to provide recommendations and solutions in line with product roadmaps.  

• Develop, prepare, and deliver presentations or communications on products and services to clients and other interested parties to assist in the education process and marketing of Cuscal’s products.  

• Stay up to date on industry trends and new developments in payments technology to help improve payment processing efficiency. 

About You: 

• At least 3 years’ experience in product management in a regulated industry (CDR experience is highly regarded but not mandatory).   

• Demonstrated Experience in development and execution of product management tactics for complex products  

• Demonstrated experience in product development/enhancement of business cases for B2B Partners and clients  

• Domain experience in payments issuing, switching, settlements and/or disputes is highly regarded  

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

We are seeking a Senior Product Design Engineer with a strong mechanical design background to lead our product development efforts from concept to mass production. The ideal candidate will have a minimum of 4 years of experience in product design, preferably with knowledge of LED lighting products, associated electrical components, and wiring diagrams. Proficiency in SolidWorks and supervisory experience are essential, as you will be managing one subordinate.

Key Responsibilities:

• Lead the design and development of new products from concept through to mass production.
• Utilize SolidWorks to create detailed mechanical designs and drawings.
• Collaborate with cross-functional teams to ensure designs meet customer requirements and company standards.
• Oversee the design of diecast, plastic, and extruded aluminium components.
• Manage and mentor a junior design engineer, providing guidance and support as needed.
• Develop and maintain project schedules, ensuring timely completion of milestones.
• Conduct design reviews, provide technical support, and resolve any design-related issues.
• Stay updated with the latest industry trends and technologies to ensure our products remain at the forefront of innovation.
• Apply knowledge of optical design, if available, to enhance product performance.