Excel is looking for passionate people who are just as excited about exceptional services as we are, for a long-term stable opportunity.

The focus of this role is to deliver industry leading concierge services to residents of high-end Sydney based apartment complexes. Our concierge act as the face of the building and provide a professional welcome to residents and exceptional service experiences that bonds Excel to the clients and their guests.

What You Will Be Doing:

• Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.
• Assisting the Building Manager and Head Concierge with issues related to By Laws, resident car park, reporting, keys auditing.
• Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.
• Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.
• Distributing and securing all resident keys, security devices and parcels or dry cleaning.
• Internal and External Patrolling.
• Completing Incident Reports when necessary and responding to emergencies.
• Ensuring entry and lifts are tidy and presentable.

Shifts Available:

• Saturday and Sunday from 11pm to 7am

The role: 

We’re on the lookout for our first Product Manager, reporting directly to the General Manager. 

The role will be instrumental in keeping TransVirtual at the forefront of the logistics SaaS space in ANZ whilst helping us develop and deliver solutions to support our growth in North America and beyond. 

About you 

The perfect person for this role is a commercial orientated product manager looking for a role with broad responsibility.  

• Leverage feedback and research to create a strong product roadmap. Prioritising both on a needs and revenue basis to maximise benefit 

• Document requirements from high level scoping through to detailed dev requirements 

• Become the internal subject matter expert on product, leveraging peers for guidance before taking on that mantle over time 

• Collaborate with and guide the engineering team to commercial outcomes 

• You’ll work with our product designer to create beautiful designs and workflows  

About the team 

We are an agile team, with our own variations, and change is just another day, so being adaptable is important. 

We’ve got new product development underway in parallel to back and front end replatforming which will offer UX and UI (and other) improvement to clients. 

Key Responsibilities: 

• Work closely with our clients and your colleagues (especially those with industry experience) to determine the challenges faced and how our products can help them overcome these 

• Collaborate with the GM to refresh our product roadmap, using competitor intelligence and client requirements to inform decision making 

• Leverage the strategic overview to guide development priorities during backlog grooming and sprint planning to ensure outcomes align with our objectives as well as with customer need 

• Work across multiple projects in parallel to ensure smooth delivery aligned to user needs and commercial requirements 

Knowledge and skills: 

• Bachelor’s Degree preferred or equivalent experience 

• Strong design background, possibly a graphic designer or product designer 

• Experience creating workflows and automating them for customer experience improvements 

• Commercial acumen with demonstrable ability to connect customer need and revenue based decision making 

• Independent worker, comfortable between the balance of executing and strategizing 

• Possess a proactive, positive, and professional approach their work 

• Direct experience in logistics is an added benefit 

This is a full-time position with competitive salary and benefits packages. If you are a passionate problem-solver with excellent communication skills and a strong technical background, we encourage you to apply. 

About TransVirtual: 

We’re a modern SaaS business delivering logistics solutions. Our founder’s family history is steeped in transport giving TransVirtual a unique competitive advantage which has seen the business grow from strength to strength. The business received its first outside investment three years ago and has grown significantly, including growing it’s product set from its core of a Transport Management System (TMS) to launching in the US and expanding to offering a Warehouse Management System (WMS). 

Being a distributed business we work really hard to connect the team ensuring visibility of business strategy, sharing OKRs and hosting company wide retros. We challenge each other to be the best and ensure we seek & provide regular feedback to maintain a positive and enjoyable workplace. 

Our team is comprised of Technology, Logistics and Growth experts and if you’re excited by the opportunity, we’d love to hear from you. 

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

We are seeking a detail-oriented and analytical Product Analyst to join our dynamic team. In this role, you will play a critical part in driving the further development and optimization of our PayID and International Payments Service (IPS) products, ensuring that it meets the continuous needs of our users and aligns with our company’s strategic goals.

As a Product Analyst for PayID and IPS, you will be responsible for gathering and analyzing data, interpreting market research, and collaborating closely with cross-functional teams, including engineering, payment operations, fraud management and marketing teams. Your insights will help inform product enhancements and support decision-making processes. You will utilize data visualization tools to communicate findings effectively and will be involved in developing metrics to measure the product's performance. This is an exciting opportunity to work in a rapidly evolving sector, where you can make a tangible impact on the success of PayID and IPS products.

Additionally, you will have the chance to contribute to innovative solutions that enhance user experience and drive user adoption. If you are passionate about product analysis and have a keen interest in payment technologies, we want to hear from you. Join us in shaping the future of digital payments and being a key player in our product development journey.

Primary Accountabilities, Duties and Responsibilities:

• Gather, analyse, and interpret data related to PayID and IPS usage, user behaviour, and market trends.
• Analyse Participant banks’ feedback to better understand business and operational impacts of the products in market.
• Understand the operational and lower-level technical aspects of the products to determine if the application of operational processes is fit for purpose.
• Develop and maintain key metrics and dashboards to track product performance and present insightful reports to stakeholders.
• Determine ways to improve performance through guidance, rule changes and best practices to ensure industry alignment.
• Analyse market research to inform product strategy and initiatives.
• Apply abstract reasoning to complex problems and devise creative solutions.
• Collaborate with cross-functional teams including engineering, payment operations and commercial to align product development with business goals.
• Create and maintain an up-to-date product backlog.
• Assist in prioritising features and enhancements based on user feedback and analytics.

Key Competencies and Skills: 

• Bachelor's degree, preferably in Finance, Data Analysis, or a related field.
• Proven experience as a product analyst or a similar role in the payments or fintech industry.
• Strong analytical skills with experience in data interpretation and visualization tools like Power BI or Tableau.
• Excellent written and verbal communication skills.
• Understanding of payment technologies and digital payment systems.
• Exposure in product management methodologies and tools.
• Ability to prioritize and manage multiple projects and tasks.
• Ability to work collaboratively in a fast-paced team environment.
• Experience with user experience (UX) research methods and tools is a plus.

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role.