We are looking for multiple people to join our amazing Client Experience team working across our Australian business. As a Fund Administrator at FNZ, your primary responsibility will be to deliver top-notch fund administration and client services to both new and existing clients, advisers, and product owners using our exclusive administration platform. Your daily tasks will involve delivering services in a professional and efficient manner while adhering to established services and performance standards.

You'll be responsible for handling various core fund administration tasks, continuing to build your knowledge and experience across all facets of administration (money in, money out, maintenance and insurance).

This is a 6 Month Fixed-Term opportunity.

The responsibilities will include:  

• Fund Administration: Efficiently handle day-to-day admin tasks, including opening and maintaining client accounts, managing contributions and rollovers, handling pension commencements and payments, processing insurance premiums and benefits, and reviewing other administrators' work.

• Client Service: Address customer inquiries through web chat, email, phone, and mail, ensuring their satisfaction.

• Service Delivery: Manage your workload in a fast-paced environment, ensuring work items are completed within agreed Service Level Agreements and Key Performance Indicators.

• Working with Others: Collaborate with team members and other departments to promptly address customer queries and issues, serving as an escalation point and assisting the Senior Manager as needed.

• Training & Competency: Receive training in various disciplines with regular assessments to measure competency and output quality.

• Continuous Improvement: Seek opportunities to enhance our processes once you have a thorough understanding of our procedures and disciplines.

• Other Tasks: Handle additional projects or tasks as needed to support the company's smooth operation, as well as providing overflow support for our Customer Experience team when/if required.

What are we ideally looking for in a successful candidate? 

• Minimum 2 years fund administration experience.

• Time management and the ability to prioritise.

• A high level of accuracy and attention to detail.

• The ability to solve problems and to autonomously investigate issues and potential solutions.

• Excellent computer literacy, particularly regarding the Microsoft Office suites.

• Excellent communication skills, both written and verbal.

• Able handle high volume workloads and perform in demanding situations from time to time.

• ·The ability to adapt to change –as a result of both legislation and Company changes.

• A willingness to perform above and beyond the call of duty.

What is in it for you?

• A hybrid 3+2 model combining working from the office and from home.

• A competitive salary and excellent benefits, including full comprehensive health insurance, Life insurance, additional annual leave days after your first 12 months, sick days, and more.

• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.

• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

If this role appeals to you, please apply!

*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time. 

For more information, please reach out to us! 

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Finance Manufacturing team at our Western Port Manufacturing facility as a Procurement Specialist – 12-month fixed term. As a part of the broader Australian Steel Products Portfolio, we have four major manufacturing sites at Western Port which operate 24 x 7 and deliver a variety of products, innovative solutions and services to export and domestic customers.

The Procurement team is responsible for contract development and ongoing contract management services of our vendors for the Manufacturing Operations teams. This collaborative team provides strategic guidance and direction to support short and long-term procurement activities, including procurement planning and tendering of services. Working closely with our vendors and managing the operation of the contract cycle, they ensure sound contract management, whilst supporting the Manufacturing teams in cost management, governance and contract administration.

In this essential role, you’ll manage the Mills and Coating portfolio of service-based contracts and assist with making informed decisions encompassing partner relationships, contracts, performance and supplier risks. You’ll work strategically to support the decision-making process through market intelligence, data collection, modelling and analysis in order to provide recommendations to optimise service delivery now, and into the future.

This role is a 12-month fixed term contract, located in Hastings, VIC, on the beautiful Mornington Peninsula. Working Monday to Friday, this role offers have the opportunity for flexible work arrangements. When you join our team, we also offer access to our Employee Assistance provider and other health and well-being programs.

What Will You Do?

You’ll actively participate in providing continuous improvement and outstanding services within the Procurement team. You will also:

• manage and maintain assigned contracts and supplier relationships - deliver on cost, quality, risk mitigation, safety and environmental requirements of stakeholders
• identify and implement opportunities for value creation and cost reductions
• improve process - drive contract performance through, enhancing efficiencies, increasing productivity, benchmarking and adopting best practices
• develop and strengthen business relationships both internally and externally
• influence and partner with key internal and external customers ensuring alignment of procurement initiatives
• execute a range of improvement initiatives - apply project methodologies and work closely with multiple project sponsors and cross-functional teams

More About You

As an influential communicator you build trust and meaningful relationships and have extensive expertise in procurement, developing and implementing performance-based contracts. You will bring:

• relevant tertiary qualifications (ie. economics, accounting, commerce or business) or hands on experience in a similar role
• experience in a similar environment, such as procurement or supply chain management
• a commitment to the safety and wellbeing of yourself and others
• developed communication, influencing and negotiation skills - building constructive and effective relationships
• experience in project coordination and collaboration with multiple internal and external customers 

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Wednesday 27th March 2024.